Dr. Dean is a phenomenal doctor. I've been seeing him for a few months and his front desk staff are always so kind to me. I don't know what the other reviews are saying...but I have had no issues. They are very loving and professional to me. You do have to call and leave a message but I have always received a call back. Dr. Dean is very thorough with his questions and during my initial visits and follow-up visits, he is very kind, thoughtful, and thorough with his questions. I was very open about my symptoms, and Dr. Dean and his team were open to multiple reasons why I may be feeling my symptoms and recommended some medication that finally provided relief for my GERD that I've been having for years. He does not always have openings for new patients but if you do get to have him as your doctor, you will not be disappointed. read more

Wonderful Doctor. He is very intelligent ,and kind . I feel we are very much blessed to have him as our Dr. read more

Excellent care from Dr Dean and ALL his staff. Dr Dean and his staff are always welcoming, and supportive. They truly want to help you wherever you are in your health journey. read more

Dr. Dean always takes the time to sit down and listen to what I have to say. I've been his patient for 20 years and he's always been caring and compassionate. He has such extensive medical knowledge too. He was the one who identified my husband's type of cancer even when the cancer specialists couldn't! For all these reasons, I wouldn't consider going to a different doctor. I drive over 20 minutes to see him. As for the staff, even though they're not always available to answer your call, because they're busy helping with patients, they always return your call promptly!! read more

The problem with Dr. Royal Dean's office is that his supporting staff is the worst I have ever experienced. No matter what time of the day you call, you get his answering machine. Every time I visit this woman, the office Manager, does nothing. You can personally experience her never picking up the phone. I personally asked her when do you personally pick up the phone. I don't "I return calls when I see fit" which is sometimes never. His sister does the billing, and my checks take sometime weeks to be cashed. I have to call to find out when exactly she plans on cashing them. Again, if she feels like returning your calls. When ever I visit Dr. Dean, the Nurse personally asks me, "Why are you hear today"? My comment, you are the nurse, you tell me that's your job? In addition, the Doctor goes on extended vacations, which informing his patients. You call for the Doctor schedule and no one calls you back. Oh well, he is probably on an extended vacation. When you finally get communicated with the Doctor's staff comments "No, the Doctors been here the whole Month"? If you are considering Dr. Dear as your primary Physician, DON'T walk no run in the opposite direction. I brought up each and every problem area of communication. Dr Deans answer. "Maybe you should consider a larger Office. Further, many people have complained such as yourself. I commented, why don't you do anything about your terrible Office Scheduler. Response. NONE. I commented. "The only things that travels faster than good word of mouth is BAD. If you read this and consider Dr. Royal Dean you are have been warned... read more

I tried to make an appointment, but no one ever answers the phone. Pretty sure the guy is retired. Don't waste your time.

Would not recommend Dr. Dean in this season of his life. He sent my father home from the hospital with poor vitals with no valid reason, no nurse set up to check in on him, and no blood thinners. This had life changing consequences. read more

I would drive any distance (within reason) to see Dr. Dean. He is knowledgeable, friendly, compassionate, attentive and, best of all, open-minded. Together, he and I make a good team to address my needs. I couldn't imagine going to another physician and I don't know what I'm going to do when he retires. Also, his staff, who've been with him for ever, are the most attentive and responsive front office I've ever experienced. Special thanks to Liz, Denise and Sujay for all of their help, and to Laura for being so patient with me on the every-complex billing issues that she has to deal with. read more

They never answer their phone! Even during stated office hours. Tried for DAYS to get in touch with them, no go. And forget about leaving a message, they just go un-returned. No way I'm keeping this doctor as my primary care physician, no way. I'd rather go to the urgent care center where at least I know someone is present and helpful. If you dislike aggravation, you will want to avoid this medical practice. Absolutely shameful way to operate a doctor's office. The doctor responded to the above review with: "3/17/2016 We are so sorry you had a negative experience with our office. As a small solo practitioner office in today's changing healthcare industry we must find ways to be cost effective. For this reason, we have a minimal staff to cover our front office and answer phones and messages. Our super efficient staff does their best to keep up with the constant stream of phones calls, messages and faxes. We are so thankful for all their hard work! We pray you were able to receive the care you needed and we will continue to do our best to love and care for our patients" Yes, Dr. Royal, I did get my care elsewhere and hopefully so will anyone else considering your practice. read more

Dr Royal Dean is Amazing! He clearly lives and breathes Medicine. I love that he spends quality time in each exam and allows the patient to be involved with what the best treatment plan is. I am thankful for his care and support. The ONLY downside is - expect to wait. He spends significant time with each patient which means, he does run behind schedule. read more

I've been to Dr. Dean since my friend recommended him several years ago. He is the nicest doctor I have ever met. The first appointment with him took over 30 minutes as he asked about me and my medical history. This doesn't happen with other doctors who want to rush. He listens to my needs every time. His diagnosis is accurate even when I don't have the exact symptoms. He gives me samples first, to make sure that the prescription will be right for me before I spend money on full prescription. With other doctors, this was a problem and I ended up with unnecessary Rxs which my health insurance had to pay. Now, I don't have the coverage, so Dr. Dean's caring practice really helps me. I'm very happy that he has the practice in our city. read more

Dr. Royal cane highly recommended in my city of Simi Valley through Facebook. Thank you all who recommended him. He is WONDERFUL so pleasant, takes his time to actually get to know you thank you Dr. Royal read more

Does this place ever answer the phone? I really wanted to make an appointment here because of all the great reviews and I need a new local Dr, but I have called every day this week (some days multiple times) and they have NEVER answered. I left messages and I haven't gotten a call back. Too bad I can't give a proper review of the Dr himself since no one wants to answer the phone or return phone calls. read more

Best Doctor ever! He actually cares about his patients and he is very thorough. The only problem I have had is getting a phone call back, but if it's urgent you can press 2 and they will call you within the hour. There is also a patient portal where you can send a message. That is the only part that can be a little frustrating. I will never see a different Dr. again. This is the best that there is. read more

I love, love, love Dr. Dean, Liz and Denice. It is crazy that I actually enjoy going to the doctor. He is so knowledgable about everything. He looks not only at the current issue, but your entire wellbeing as a whole. He is an amazing doctor and a very nice person. Liz and Denice are just delightful. read more

Dr. Dean is an excellent primary care physician. The office staff is friendly and personable. And I have never felt rushed out, or passed over. Yes, as a reviewer has mentioned, they use an answering-service method for their phone lines. At first it was strange for me, mostly because I had never encountered that system. I learned to speak clearly and give as much information as I can, and in the last three years I've never had a message unanswered. I've had a lot of primary care physicians in my life, due to moving around the country a lot. I have never met someone with the kind of engaging, sincere bedside manor that Dr. Dean has. He approaches his patients on a direct and personal level. His technique is holistic; not just attacking a singular symptom or illness. If you've ever had a doctor rush you out, not listen to what you were saying, or brush you off, you deserve to speak with Dr. Dean. Would I trade that for a doctors office with a full-time operator? No way. I'll make that extra phone call every time. read more

I saw Dr. Dean today for the first time and couldn't be more pleased with all aspects of his practice and himself. I came in with numerous concerns and was not feeling well. He addressed each concern on the spot and had a solution for each one. I received a breathing treatment and felt so much better. Dr. Dean's bedside manner is excellent. I have never got such good overall care. We need more doctors like Dr. Dean. The staff is very pleasant and professional! read more

Dr. Dean has been my doctor for many years. Just as Stasi previously stated "expect to wait. He spends significant time with each patient" I am so thankful for Dr. Dean. He comes in, computer in hand, and may ask how your job is going because last time you were in, you were worried about a layoff. He wants to know everything that may have an impact on your health. He is so thorough and complete. He also devotes his time by going to other nations and offers his services and supplies. read more

Dr. Dean is extremely personable, kind, patient, professional and VERY KNOWLEDGEABLE! He truly cares about his patients and is excellent at diagnosing! Why did it take me so long to find him?!? I highly recommend him. It can be a little tricky getting through. Leave a message and his amazingly kind and professional staff will call you back. It's worth the wait! You will want all of your loved ones to go to him - I can't say enough great things about him!! Bonus: Every room is beautifully decorated and always clean! read more

Caring practice, Dr. Dean and his PA Ryan Vickers & the entire staff are so nice and always make you feel like a priority even though they are busy people. read more