I called Travis today planning to have him locate less expensive homeowners insurance for us. He…read moreasked specific questions about our current policy and took the time to explain the calculations. He assured me that we have the best available policy and ultimately he didn't get a new customer. However, he took the time to help me think through some aspects of our current policy that I could control the cost of and that resulted in a lower premium (for this coming renewal anyway). He may not have a paying customer, but for his honest expertise he has a customer for life when and if our current insurance companies changes our policy options (ie. hail/wind deductible %). Travis, thank you for taking the time to speak with me! I will reach out in the future to no one else should I believe we may benefit from switching companies.

Travis is your guy when you're looking for an independent insurance broker…read more I hadn't reviewed my coverage for home/auto insurance for price competitiveness in over a decade and decided to review it again. Travis gave me his honest opinion that my rates were well in line with industry standard, and pointed out that I likely wouldn't retain certain grandfathered perks if I were to switch. This shows a high level of dedication and professionalism, when he could have instead steered me to another company so he could get a commission.

I am pleased with the professional, helpful ,friendly service that I receive from the Jeff…read moreColeman-State Farm Insurance Agency. They always answer the phone in a timely manner as well as respond quickly to any email request. All my insurance needs are addressed immediately when requested.

I couldn't even imagine an insurance agency may be so utterly unprofessional and careless. I should…read morehave avoided it. I have already filed a complaint with the BBB and I'm in the process of filing a complaint with the ConsumerProtection of Texas Department of Insurance. I think the guys should have their license revoked. To recap, I was offered a better home insurance quote by your agent Kristy, accepted her quote and was ADVISED by her that my my insurance is ACTIVE and INSTRUCTED TO CANCEL my existing policy with another provider. "Yes, your policy was active and effective yesterday so you can definitely cancel your current policy." Today, I got surprised by a letter from State Farm notifying me that my policy GOT CANCELLED as of July 18, which means that I've had the house UNINSURED for over two weeks by now. Kristy didn't even care to notify me of this cancellation. It's only BY CHANCE that I learned about it reviewing the contents of my mailbox. If my house burns down today (or has burned in the course of the last two weeks) I end up with MILLIONS OF DOLLARS debt having done absolutely nothing wrong and just followed the agent's instructions. Now, what do you think Jeff would do??? NOTHING! He wouldn't even call me not same day and not the day after! Kristy wouldn't do anything either... I would like to point out the following that points to either unprofessional or extremely careless handling unfitting for just any insurance agency: 1. I was literally assured by Kristy that my policy is ACTIVE and that I CAN CANCEL my existing policy. My question on May 23rd: "Just to make sure, could you please again confirm that the policy is now active and I am safe to cancel the existing policy anytime. " Kristy's answer on May 24th: "Yes, your policy was active and effective yesterday so you can definitely cancel your current policy." 2. Kristy didn't even mention the possibility that the policy can be cancelled. So, I very reasonably rested assured that my policy is active as advised by your agent. 3. Kristy didn't even care to notify that the policy has been cancelled. It's only by chance that I learned it by reviewing my mailbox. Which has also resulted in my house being uninsured for over 2 weeks now and myself being exposed to potential millions of dollars losses. Having been surprised by this letter today I have tried to restore my existing policy with my former insurance provided and it has now turned out that I cannot do it. Moreover, they wouldn't even offer me a quote because I've got my policy cancelled by StateFarm. When I addressed Kristy with the request to fix the damage that she had caused she just wouldn't do anything... Yes, I am uninsured and exposed to potential millions of dollars losses because of his agency's faults. So what???

Friendly service and responsive. Have had auto and home policies through here since 2022.read more

I believe I've been with this office for a total of 8 years and have had exceptional service,…read morestraight forward, and never had to call about payments or issues with the plans. I just never had any issue before. After removing my old car and adding my new car to my account, I was quoted a great price but never paid the price I was quoted and agreed to pay. My payments were either more than double what I was quoted or $10 a month. I was never given a rationale to help me understand what was going on with the payments. I called numerous times to get an explanation and was given gray rationales each time but no answers. Lisa (staff) only added to the stress and was incredibly insulting and told me, "you're finally caught up on your payments." I was confused by this statement as I have automatic pay set up and never been informed of any delinquencies. On a previous conversation, I explained to Mr. Sullivan I didn't care to speak with Lisa as she's not solution focused but understand he's busy and not readily available to converse with. Perhaps Lisa needs more training so she can offer solutions for customers instead of circular conversations that seem almost antagonizing. I ended up calling another State Farm office and they explained that the fluctuating payments may be "balloon payments" as there are changes in how State Farm bills now. I'm staying with State Farm but moving to their office where they attempt to explain and aren't argumentative with clients. It's unfortunate I'm switching offices but need less stress, straight forward answers and a place that offers educates clients through changing processes.

Great company! Customer service is amazing, and the best rates I have found. I can call or email…read morejust about any time of day and someone always reaches out within minutes. I call and add things on as needed and they always get it done so quick. Love having great customer service and someone you can trust with all of my business insurance!

Marilyn and her team of awesomeness will work hard to find the best deal for what you need. When we…read morewere looking for coverage for our store, I have many quotes from different insurance company including TWFG. After looking over the details on all the paperwork, I have found TWFG's quote has better coverage with similar cost to other. I told the other company about it and they even told me that they can't beat what TWFG offered. Been their client since and now they handle all our insurance needs for both business and personal.

Mr. Simms evaluated our home and auto insurance policies and did some shopping around and found my…read morewife and I some tremendous savings. I highly recommend giving him a call so he can find you some insurance savings.

He goes out of the way to find you the best rates with reputable companies. Each year, he initiates…read moreyour renewal by checking current rates and getting you the best deal. Since I started with Shane, my son, daughter and 2 neighbors currently use him. My oldest son is in the process of switching.

Jeff Kuhl is my Agent for my Home Owner's policy. He was extremely knowledgeable in what our needs…read morewere for my home in Pflugerville. He was not only able to answer all my questions and concerns but offered several suggestions I had not thought of. He provided a terrific policy at a very competitive price. This company has been in business for several decades and it is easy to see why. I intend to stay with Jeff at Pflugerville Insurance for all my future needs.

Jennifer McGuire was excellent and I highly recommend her to help you find the right homeoners…read morepolicy for you. She was very thoughtful, patient and knowledgeable.

John Moore was recommended by my brother-in-law. I was looking to insure a 25 year-old vehicle that…read moremy current insurance wouldn't touch. Once I explained what I needed, John took the time to find the perfect type of policy for us. He saved us lots of money on a full coverage policy. John is very personable and gave top notch customer service. I definitely recommend his firm.

Dan is really easy to work with and found me a great deal on house insurance. I highly recommend…read morehim.

Can you imagine an insurance agent helping you save money on your premiums while getting the just…read morethe right amount of coverage? Well, imagine no further. Dan was A-MA-ZING and I would strongly recommend him to anyone looking for Insurance. He will be my go-to for any further insurance needs we may have... thank you Dan! You are wonderful!!!!!

It is rare for me to provide online feedback, yet warranted here. I've had numerous policies with…read moreTodd Durflinger's State Farm office over the years and have no criticisms. To the contrary actually, his office, and specifically Ashlee, has been responsive, transparent, service oriented, engaging, and dedicated to providing consistent 5-star level service. Ashlee's even worked late for me! Fantastic and first-rate employee, you've got a solid rep if you're fortunate enough to work with her. Todd's got gold in that one.. Thanks, Ashlee! -j.e.

We have had State Farm insurance forever. When we moved from Austin to Hutto six years ago, we went…read moreto a State Farm location in Round Rock as it was the closest location to Hutto, then Todd opened in Hutto and we immediately transferred to his office. Have been completely satisfied at this decision since we transferred. Summer, has been amazing every time we have had any need to contact the office. She always has an answer to any question that we might have and has helped us so many times. She has even helped answer questions about having our daughter on her own policy, since she purchased her own car.