First I LOVE my pool, best money I ever spent! However, now 3 yrs in and having quality issues…read more My mastic is already separating from coping- called complete backyard- sorry only one year warranty. My fire pit they put in only worked for 2 years.... Same story, not under warranty. I've had numerous issues with pump and heater- luckily both were under warranty. I can say they built a beautiful pool, but when spending this amount of money (way more than competitors quotes) I expect it to also be good quality and last more than 2 yrs.

From the start, Ross and his team were professional, thorough, and fun! Even though some weather…read moredelays happened during the build, they were quick to catch up and complete my pool on time. We ended with an amazing pool than surpassed every expectation!! Phil and Rene were meticulous and such a pleasure to work with! Melody was quick to follow up with me whenever I had a question. This is the second pool we've built and we highly recommend The Complete Backyard!!!

I have had a great experience with Handcraft Pools. They show up on time, communicate very well…read morebefore and during service, and their technicians are always friendly and knowledgeable. You can tell they take pride in their work. I highly recommend them to anyone looking for dependable pool service

Reached out to Charlie about our pool not being cleaned thoroughly and not vacuumed as we have…read morewatched tech on camera. 2 weeks in a row this occurred so I called and told Charlie we would like a different tech and he said either he would change the tech or come himself. The following week rolled around and same tech came. I messaged Charlie and got no response. Every time they come to clean we have to put our cleaner in the pool. We requested to cancel and are now told we have a 1 year contract and have to pay 35.00 a month for the remaining months. So basically with this company if they don't do a good job and you are unhappy your screwed. Don't sign a contract with these people or you will be frustrated and stuck. We have been told either keep the contract or pay the 35.00 as the customer service is horrible and they don't care about the customer.

for an above ground pool in the middle of a open 3/4 acre area - we rec'd…read moreBroken promises & lies from Phillip asked for surveys of properties - for what?, told us Oncor had to bring someone out to do an inground study for underground wiring, told us city required it - no they didn't, we called city they had never even heard from this man, not a requirement of city on oncor study, was to start on July 11 then postponed and postponed again - then he ghost us, then gets attitude, then he tells us its best he just refunds the deposit - I would never recommend this company to anyone!!!!!!!!!!!!!!!!!!!!! Correct Punctuation is not used in this pissed off statement

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Every part of the pool Has broken. I was told it is common…read morefor parts to break after 5 years but the booster, the cleaner x2, the light, it just seems extreme

I am just trying to be honest ... I hired pulliam pools in Ft worth to remodel my pool... Terrible…read moreexperience, first the quality of work would have been abysmal if i hadn't sent pictures to the foreman asking about the work being done. Then the foreman quit during the filling stage and I had no direction and no one informed me he had quit .. days later I had to call the main office to figure out why on the most critical part of the remodel I couldnt get in touch.. After getting a new foreman some grout work had been repaired and they cleaned their tools and left a stream of grout down our decorative stairs. I have asked them to clean it for over a month not happening . The start up requires service and when the service side showed up they were unaware that it was a brand new plaster and was about to treat in a manner I had been told by them would damage my pool. They were supposed to service it weekly and missed a week which allowed algae to grow in my newly remodeled pool. After talking to that supervisor it has been better.. I also hired them to replace and work on some pool equipment and that group did a good job... I would use pulliam for technical repairs and maybe cleaning service but not for remodel or new pool install..

For our new house build in Granbury they were the best contractor we had! They came on time when…read morethey said they would be there. All the workers did OUTSTANDING craftsmanship! They were done ON TIME and we could not be happier with our pool (and over 7 pumps) and our firepit! Thank to Mike for giving us a dream pool with light and fountains.

I have 3 pictures of my pool on his web sight , come look at it now , it's a piece of crap . And…read moreGreg would never come fix it , I wouldn't use them ever , but just think Gregg every time someone ask who built it , I say Karbo , so u can bet they don't call you !

Brittany is my pool tech and does a great job. I had emerald install my pool several years ago and…read morehave been happy with it ever since. They have continued to service my pool and do a great job keeping it clean throughout the year. One thing they could improve on is proactively monitoring and recommending/performing the less frequent maintenance items for things like pool filter changes/cleaner robot replacements/etc rather than waiting for issues to arise and then addressing them after the fact or needing the customer to call in requesting those services. Perhaps there is some software the team could invest in to help them track that on behalf of their clients, helping keep everything in top operating shape for longer.

Not sure why Yelp keeps taking down my post. They do a fantastic job of communicating when they are…read morein route, what chems were added and any recommendations needed. Always upfront and honest!

Very dismissive and unfriendly after his pool girl drained my pool after…read moreServicing by leaving my pool cleaner outside on the pool deck. Water ran down the street and pumps were running dry for two days. His lack of concern was amazing and because the was persistent in getting in touch with someone he amended his monthly bill I had received that more by $50. No offer to compensate for water that had had to add. Sent people out to spend five minutes to tell me all was fine and the I find the Polaris not even working after they left. One week later my main pump motor failed.

Lemasters was a pleasure working with, very organized, prompt , knowledgeable. They produce a high…read morequality product that will last for years. Highly recommend Lemasters pools, and wouldn't think twice about hiring them if I had to do it again.

Got my pool tiled and plastered with a pebble finish and I can say with the exception of the rain…read morethis was stress free. The craftsmanship was fantastic and I love the way the pool looks. The service was fantastic and price was reasonable. I will definitely keep these guys in mind if I need more pool work done.