I met the individual a few nights before at a community BBQ. He told me he was perfectionist and actually taught how to tint vehicles, trade shows, etc., etc. perfection that was his motif. After a shotty installation of my vehicle, calling out some defects on the back window as well as the front windshield which had seven or eight visible tool marks the same evening that I took delivery of the vehicle that I pointed out to him at the shop and re-verified after a quick exterior car wash that evening. It was difficult to get him to commit to a replacement to the point that I was unsure if I wanted to do business with him anymore. Five days elapsed until we finally get contact by this person will call himself Nick Nunez, the owner of the business. I met him at 11 o'clock in the morning at his shop for his request. I offered to show him the imperfections. He didn't even want to see them, but he did actually come out and take a look only to be condescending and patronizing towards me like somehow perfection is impossible, and that these obvious scratches in the film itself might somehow have disappeared in four or five days of sunshine, which is physically impossible. I have tinted several vehicles over 20+ years it doesn't work that way it's either good or it's not the water vapor goes away. The smudging and smearing effect goes away, but physical scratches in the film i.e. tool marks perhaps or defect in the film does not go away. So we went round and round and argued about the job in general and he came to the conclusion since he didn't want to do a partial refund like I had asked when I first showed up there he offered a full refund and a full D installation which entail basically tearing off all the film and refunding my money I agreed to this. I gave him the key to my vehicle. He took it into his bay. I sat in the showroom for no more than two minutes, and he came in looking like he was on something. This look in his eyes telling me you know what "I'm not gonna do what I said. I'm going to replace the front windshield and fix the back window like I told you I would and that's it "I said what about the conversation we just had less than two minutes ago??? I don't care about that. You just wanted to get a refund. No I wanted to get it fixed, but you wanted to argue and fight about who was right and since you're the professional but clearly or unprofessional, I don't want to do business with you anymore because things are escalating and I just don't feel comfortable with this situation anymore you offered to do a full refund.!!!
So I told him to please give me the keys back and another two minutes my vehicle appeared around front and I could hear the transmission slam into park as he pulled it around front not great on an $80,000 truck and the front windshield has been removed. He didn't tell me that, but I saw it had been torn off and the rest of the windows have been left alone so now I basically paid for the job to be incomplete because that was part of the job he didn't offer any refund whatsoever and told me to get the F out of his office I told him we'll be going to Small Claims Court and to expect a charge back for the full amount of $400
If you have any brain cells whatsoever do not do business with Nick Nunez @Dead Eye Tinting Nick became hostile and abusive when calling out his defective Shawty workmanship in 54 years of life I've never dealt with someone's more unprofessional in this industry, which is full of professional professionals who are very detail oriented, but although Nick claims that he's not he's different than everybody else yes he is different because he's willing to go to court over $400 over something that I didn't even sign my name to or agree to threatening people and using their vehicle holding a hostage under arrest is no way to do business so if you value your vehicle or your time or good customer service or any of the above, I would not do business with this company ever not if it was the last tinting company on the face of the Earth
Patrick M read more