I want to share my experience so future buyers know what to expect. I test drove a 2022 Lexus ES…read more350 F Sport on October 21, 2025, and immediately noticed that both front USB ports were inoperative and the SOS button cover was broken. My sales associate confirmed the issues and assured me their shop would repair everything while I completed the financing steps and a trade-in pre-approval quote. The process quickly became a long, confusing ordeal. Parts were ordered, but the first shipment arrived defective. The second shipment also failed to fix the issue. No clear updates came from management, and the timelines kept shifting. I asked why the vehicle could not simply be taken to Lexus under its factory warranty, and no one could give me a clear answer. It was only after I reached out to CarMax corporate that the vehicle was finally sent to a Lexus dealership on November 4. According to my sales associate, the car has been sitting with Lexus ever since, with no solid updates and continued delays. Even today, December 2, I am still being told dates are pushed and that they are "waiting for more updates." Throughout all of this, I did everything required on my end. What I did not receive was consistent communication, accurate timelines, or involvement from management. My sales associate tried his best, but even he seemed to struggle to get information from their service department. What makes this more frustrating is that the entire situation could have been avoided. CarMax advertises a thorough inspection before a vehicle is listed for sale. If that inspection had truly been done, the dead USB ports and broken SOS cover would have been caught early, repaired, and the car would never have been presented as sale-ready. Instead, the problem was passed on to me. Had I actually traded in my current vehicle, I would have been without transportation for more than six weeks. I am disappointed by the delays and the lack of leadership response. I hope sharing this helps future buyers make informed decisions, and I hope CarMax takes steps to improve how vehicles are inspected and how customers are communicated with during repairs.

Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

We were super excited to communicate and possibly do business with this company as the reviews were…read morebeyond amazing however when communicating and texting with the team members, we never heard back-- so we took our business elsewhere and got an amazing deal from the Ewing Subaru Dealership in Plano!

These guys are awesome. Called, had a guy out there in a couple hours. No frills, negotiation was…read morecompletely fair and no lowballing. Offer was right around what we expected and it wasn't shady or a lowball. Offer was in straight cash, not a cashiers check or anything. Took possession of the car on the spot, got the cash on the spot. Hope he makes a few bucks on the car! Highly highly highly recommend if you don't want to deal with the BS that comes with some of these institutional or small company car buyers.

Got a call from Kenia, process was so fast and easy ! Cash same day of pick up and free towing…read more Chuck was my driver he was very patient, and had great communication. They were able to pick up my vehicle from my work place and no hassle at all !!

From the owner: Safe junk car buyer Honest junk car buyer…read moreJunk car buyer free pick up Quick cash for my non running vehicle Sell my junk car with bad motor Who buys cars that don't work? Junk car removal and free pick up High offers for junk cars Who buys junk cars with damaged title? Who buys junk cars with a salvage title? Who buys junk cars if the title isn't under my name? Sell my junk car in Grand Prairie Junk car buyers that pick up in dealerships Junk car buyer in DFW Junk car buyer open on the weekend Junk car buyer in rainy weather Sell my junk car with missing parts Free junk car pick up Donate my junk car to parts Junk car buyers that pay cash and not check Quien compra carros yonke si el titulo no esta a mi nombre? Quien compra carros yonke el fin de semana? Best junk car buyers near me Who buys junk cars without catalytic converters? Sell my junk car with no wheels Junk yard near me Quick and easy cash for my junk yard Who buy cars? Scrap for cash Scrap my parts cars Cash 4 cars running or not No title? no problem

DO NOT I REPEAT DO NOT PURCHASE A VEHICLE FROM THESE PEOPLE!!…read more They sell lemon cars and when you approach them about rectifying the situation or why the information was never told they will deflect and blame YOU. I had a car for less than 2 months and purchased a cash car for $8200 and they did not share there was timing issues with the vehicle. Hopefully I can save another buyer from these FRAUDS!!! Go elsewhere. I will continuously add these reviews to save someone else from the mistake!

Timely and reasonably priced service. Had them replace struts. Would definitely check with them for…read morefuture work on my vehicles. Thank you.

a bit less than 2 & a half years to go on a 2015 RAV4 @ 26.99%. been on time every time & the…read morepayoff quote seems to go down each month. unfortunately I will be moving out of Oregon next August & some of the reviews make me think they will screw me for moving out of state. I also am worried that they will screw me when it's close to being paid off. I will update as May of 2028 approaches. If they get shoddy I'll sell the car privately and pay them off and go buy something else...

Worse company ever. They mailed my title to the incorrect home address, even after speaking to…read morethem, and sent me to DMV to pay the lost title fees. They send you around from one rep to the other until they exhaust you and eventually disconnect the call. Their excuse is they are no longer the lien holder. Absolutely would not recommend this finance company to no one. My start value is below 1; however, they do not have that rating.

I was purchasing a new car so I wanted to sell my Ruby Red 2018 Mustang Ecoboost Premium with only…read more16,000 miles to use as down payment. Dealer trade in offers were around $16,000 up to $17,000. Blue Book trade in value was around $16,500 to $18,000. Blue Book Private Party price is around $19,000 - $20,000. We provided our own car loan company that was indepandant from the car dealer and the agent suggested trying givemethevin.com I wasn't too excited about the hastle of selling the car private party. So I called givemethevin.com on Monday 3/9/26 and had a nice conversation with Jennifer. She asked for information about the car and some photos of my car. After hanging up I was able to send her the information and within an hour of our first conversation she called me right back with an excellent offer and asked if I was interested. I was very happy and excited about the offer. Then she asked for some other sepcific pictures of the car and documents. Jennifer and I talked again on 3/10/26 she made an offer of $19,750, oh yeah! Selling it private party I was going to ask $20,000 and if it got desperate I would have gone down to $18,000. So $19,750 was way above my expectations. Finalizing the documentating was completed the same day with a plesant lady named Monica. I was given instructions on completing the documentation and on where to deliver the car (40 miles away) and made an appointment for delivery on 3/11/26. When I arrived there the man who did the intake inspection was nice to work with and he already had the $19,750 check in hand. That took around 20 minutes then they paid for an Uber Chevy Suburban to drive me home. Three pain free days and $19,750 from start to finish was an outstanding experiance and givemethevin.com is a very honest and classy operation. I recommend them to anyone. I wish that I had more cars to sell.

I had such a great experience with these guys. Mom passed away & we needed to get rid of her 2002…read moreminivan but most offers were incredibly lowball except for givemethevin. they were the closest to KBB estimate and were very professional & easy to work with. Highly recommended!

Had a flawless buying experience working with Antonio while purchasing a Civic. He and his team…read moreincluding Dan, Keith, Matthew, Jeff, and Jason were very communicative and easy to work with. Great selection and service working with them.

Don't come here, they are all incompetent, first I was sold a lemon. After multiple services and…read moreand the vehicle constantly stalling they finally agreed to switching the vehicle. Prior to taking the Honda off the lot I had to return a week later because they forgot to add something on the contract and had to return and sign my contract all over again. Fast forward, they "accepted" to switch my vehicle. During my contract I asked for Gap insurance and just like my first my first contract they failed to add this section. I called and asked why would I add the extended and not add the Gap when I also had the Gap on the older vehicle. They are all crooks.

I had a wonderful experience at the Clay Cooley dealership in Irving. Matt was my sales man and…read moremade everything quick and easy got me the exact car I wanted with all the features and most important the color.

Outstanding Dealership. Brought my 2016 Chevy Volt in, massive issues. They diagnosed it as bad…read morehybrid control module. Communication was outstanding, was even able to make pymt remotely. Just picked up Car, runs like BRAND NEW. Thank you to John Crews, my Svc advisor, for his attention to detail, communication, and making sure car was ready when promised. There was even a complimentary shuttle to take me to airport (where I work). I look fwd to my next visit.

I called for a tow the night before I needed it and they immediately responded and setup a…read morescheduled tow with no problem at all. Excellent customer service, timely response and very fair prices. I definitely recommend and would use their service again if needed.

Requested a quote and they contacted me within 5 minutes. Asked them for a rate on a flatbed tow…read morebecause I didn't want a lifted tow and they gave me a really good deal for what I was asking. I had it towed from Dallas to Argyle and they were on point with everything from beginning to end. They even worked with my people to get the car on the truck because my battery was completely dead and they didn't want to drag it out of the driveway because of the respect they have for other peoples property. I highly recommend them and their team for your towing needs. I'm locking you guys in for the future. Appreciate y'all making it happen for me as fast as you did and for providing A1 service. Customer service - 10 Driver - 10

Timely and good communication about ETA. Appreciate the care in loading and offloading.read more

Another 5-Star Experience with Advanced Transport & Towing. Great attitudes. Highly competent…read more Caring, Friendly Professionals. Clean, Modern Equipment. Highly Recommend.