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De La Cruz Towing

5.0 (2 reviews)
Open • Open 24 hours

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7 years ago

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CarMax

CarMax

(155 reviews)

I want to share my experience so future buyers know what to expect. I test drove a 2022 Lexus ES…read more350 F Sport on October 21, 2025, and immediately noticed that both front USB ports were inoperative and the SOS button cover was broken. My sales associate confirmed the issues and assured me their shop would repair everything while I completed the financing steps and a trade-in pre-approval quote. The process quickly became a long, confusing ordeal. Parts were ordered, but the first shipment arrived defective. The second shipment also failed to fix the issue. No clear updates came from management, and the timelines kept shifting. I asked why the vehicle could not simply be taken to Lexus under its factory warranty, and no one could give me a clear answer. It was only after I reached out to CarMax corporate that the vehicle was finally sent to a Lexus dealership on November 4. According to my sales associate, the car has been sitting with Lexus ever since, with no solid updates and continued delays. Even today, December 2, I am still being told dates are pushed and that they are "waiting for more updates." Throughout all of this, I did everything required on my end. What I did not receive was consistent communication, accurate timelines, or involvement from management. My sales associate tried his best, but even he seemed to struggle to get information from their service department. What makes this more frustrating is that the entire situation could have been avoided. CarMax advertises a thorough inspection before a vehicle is listed for sale. If that inspection had truly been done, the dead USB ports and broken SOS cover would have been caught early, repaired, and the car would never have been presented as sale-ready. Instead, the problem was passed on to me. Had I actually traded in my current vehicle, I would have been without transportation for more than six weeks. I am disappointed by the delays and the lack of leadership response. I hope sharing this helps future buyers make informed decisions, and I hope CarMax takes steps to improve how vehicles are inspected and how customers are communicated with during repairs.

Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

GivemetheVIN.com - Dallas, TX - About to say good buy to tranny our crown Vic.

GivemetheVIN.com - Dallas, TX

(354 reviews)

I was purchasing a new car so I wanted to sell my Ruby Red 2018 Mustang Ecoboost Premium with only…read more16,000 miles to use as down payment. Dealer trade in offers were around $16,000 up to $17,000. Blue Book trade in value was around $16,500 to $18,000. Blue Book Private Party price is around $19,000 - $20,000. We provided our own car loan company that was indepandant from the car dealer and the agent suggested trying givemethevin.com I wasn't too excited about the hastle of selling the car private party. So I called givemethevin.com on Monday 3/9/26 and had a nice conversation with Jennifer. She asked for information about the car and some photos of my car. After hanging up I was able to send her the information and within an hour of our first conversation she called me right back with an excellent offer and asked if I was interested. I was very happy and excited about the offer. Then she asked for some other sepcific pictures of the car and documents. Jennifer and I talked again on 3/10/26 she made an offer of $19,750, oh yeah! Selling it private party I was going to ask $20,000 and if it got desperate I would have gone down to $18,000. So $19,750 was way above my expectations. Finalizing the documentating was completed the same day with a plesant lady named Monica. I was given instructions on completing the documentation and on where to deliver the car (40 miles away) and made an appointment for delivery on 3/11/26. When I arrived there the man who did the intake inspection was nice to work with and he already had the $19,750 check in hand. That took around 20 minutes then they paid for an Uber Chevy Suburban to drive me home. Three pain free days and $19,750 from start to finish was an outstanding experiance and givemethevin.com is a very honest and classy operation. I recommend them to anyone. I wish that I had more cars to sell.

I had such a great experience with these guys. Mom passed away & we needed to get rid of her 2002…read moreminivan but most offers were incredibly lowball except for givemethevin. they were the closest to KBB estimate and were very professional & easy to work with. Highly recommended!

De La Cruz Towing - carbuyers - Updated May 2026

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