I hate having to leave a negative review, especially after giving BMW of Dallas multiple…read moreopportunities to make this right, but unfortunately this has been my experience.
I dropped off my 2022 BMW M3 Competition xDrive at BMW of Dallas in mid-July for service. When I got the car back, I found a chip through the PPF and into the paint that was not there when I dropped it off. I showed them the damage, and they agreed to fix it.
(Images uploaded -- chip through PPF/paint)
I brought the car back on August 31st and picked it up about five days later. I was told the damaged area had been painted.
When I picked it up, I found even more damage. My approximately $1,500 front lip was cracked, and the PPF on my rear bumper and rear door was scuffed/damaged.
(Images uploaded -- cracked front lip and PPF damage)
To give them credit, BMW of Dallas did replace the front lip they damaged, and I appreciate that they took care of it. However, it should never have been damaged while the car was in their care in the first place.
Because I was under the impression they had successfully matched the paint on the original repair, I asked if they could courtesy repair a separate dent that I otherwise would have paid to fix myself. They agreed.
When I got the car back, the paint match was terrible and noticeably different from the rest of the car.
(Images uploaded -- poor paint match)
This made me question how the original repair had matched so well. I had been told the original area was repainted and that the paint needed time to cure before the PPF could be reapplied, which gave me every reason to believe it had actually been painted.
After questioning them further, I learned that the original area was never repainted. It had simply been buffed/polished out. I should not have had to keep asking questions to find out what was actually done to my car.
After seeing how poorly the paint matched, I asked if I could take the car somewhere else, such as Stuart's Paint & Body or Solow Garage, to have the paintwork corrected properly. BMW of Dallas said no, so I gave them one more opportunity to repaint it and see if they could get the color match any closer.
Unfortunately, the second attempt was still noticeably off. At that point, I just had them reapply the PPF so I could finally get my car back.
When they reapplied the PPF, the installation was extremely poor. I've seen plenty of bad PPF installations, and this is easily one of the worst I have personally seen.
(Images uploaded -- PPF installation)
I then learned that my M3 had not been sent to a certified collision/body shop for this paintwork. I was told the work on the bumper and rear quarter panel had been performed by their lot/detail personnel.
When you bring a roughly $100,000 car to a BMW dealership for paint and body repairs, you expect that work to be handled by a proper body shop with qualified paint and collision professionals. I did not expect paintwork on my M3 to be handled by lot/detail personnel.
The same day I got my car back from BMW of Dallas, I dropped it off at Solow Garage to have the paintwork corrected.
Now I'm having to spend approximately $4,500 out of pocket to correct these issues properly -- roughly $3,000 to have the bumper repainted at Solow Garage and another $1,500 to remove and replace the PPF on the rear quarter panel.
Moral of the story: if you bring your car to BMW of Dallas, document its condition thoroughly before handing over the keys. My car went in for service and came back damaged. I gave them an opportunity to fix that damage, and it came back with additional damage. While they did replace the front lip they damaged, I gave them multiple opportunities to correct the remaining issues and still ended up with a poor paint match, poor PPF installation, and thousands of dollars in costs to have the work corrected elsewhere.
At this point, "please" and "sorry" won't fix it. I'm now approximately $4,500 out of pocket correcting these issues, and I believe BMW of Dallas should reimburse me for those costs.
