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    Lety's State Inspections

    5.0 (3 reviews)

    Services - Lety's State Inspections

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    5 years ago

    Great quick service. They also sell sodas foe those hot Texas days. Always fast and great service.

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    8 years ago

    Small spot, but good people and was in and out! Recommended and would return for inspection again!

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    11 years ago

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    Southwest Kia - This is the battery that was not under warranty. You see the 10/23 date.

    Southwest Kia

    (144 reviews)

    My review is about the service department. I scheduled a recall repair for my 2021 Telluride. This…read morewas my first visit at this dealership after moving to Dallas. My service advisor was George/Jorge and he was very good. He recorded a video of the exterior condition of my car before coming in to set up the appointment. He took the time to look at my service receipt from another dealer to determine what was necessary other than the recall repair. What is nice about this service department is that there is a big bulletin board that lists what is done at each routine service appointment and what it costs. This is something I have not seen elsewhere. When I arrived to pick up my car, George went over the invoice to show me what had been done, noting no charges, and he personally went to get my car. He answered several questions I had which I appreciated. It seems that a lot of the complaints on here have to do with buying cars, a process that can be very frustrating these days. Don't take this frustration out on the service department.

    1 Star - No Loaner, No Communication During Active Safety Recall / Buyback Case…read more I brought my vehicle to Kia Southwest after discovering a serious safety recall that made the car unsafe to drive. The dealership took possession of the vehicle and informed me it is now under review for a manufacturer buyback. While the buyback process is underway, the handling of this situation has been completely unacceptable. Despite the severity of the issue, Kia Southwest has: Refused to provide a loaner or rental vehicle Failed to provide consistent communication or updates Offered no clear timeline or expectations I am now left without transportation and without answers, while still dealing with the financial obligations tied to this vehicle. For a manufacturer-authorized dealership handling a safety-related recall and buyback, this lack of support raises concerns regarding basic customer care standards and potential obligations under consumer protection laws, including the Texas Deceptive Trade Practices Act (DTPA). At minimum, situations involving unsafe vehicles and manufacturer defects should include: Temporary transportation assistance Clear and timely communication A defined process for resolution None of these have been provided. Due to the lack of responsiveness and support, I am also considering escalating this matter by filing complaints with the Texas Attorney General, the Better Business Bureau, and pursuing further action if necessary. I would strongly advise others to be cautious when relying on this location for assistance with serious recall-related issues.

    Lety's State Inspections - carbuyers - Updated May 2026

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