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    dd's DISCOUNTS

    1.3 (9 reviews)
    Open 10:00 am - 10:30 pm
    Updated 2 months ago

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    Michaels

    Michaels

    2.0
    (3 reviews)
    5.1 mi

    I was surprised to read the other reviews on here and the horrible customer service they both…read morereceived at this location of Michaels. I have been here four of five times now in the last five months. The workers have been nice and are always stocking something or another in the store. It has never been as crowded as any of the other locations I have been to, but I love the layout of the store itself. It has an open concept design, with lower shelving and things organized in a very aesthetic feel (colorful rainbows, things unboxed and laid on displays, clear signs hanging from ceiling above sections to clearly show what is in each area.) There is a little studio in the very front of the store where mini classes could be held and was super cute. Directly when you walk in, there are seasonal items on display to the front and left of the doors. To the right of the entryway is the checkout lanes and the more themed seasonal decorations with more display shelves to give customers an idea of how the new seasonal decor can be used together to decorate your home (i.e. pink themed Halloween decorations or farmhouse Christmas.) I did not have anything for returns or curbside pickup here, so I cannot attest to the customer service of the managers here. There was always one person assigned to the cash register while the other employees busied themselves with unboxing or organizing, so checkout was always speedy. I did have issue with using my member rewards cash back thing in that it didn't get scanned correctly and I did not get to use my $5...but I do not know of that was a user error on my part or theirs. I had never used them in store before and it was a lot harder to claim than using it online, which was unfortunate. It should just show up in your wallet section like it does in other apps when you get cash rewards.

    Just like the other Yelp reviewer, I had a similar experience. Company policy states they will…read moreaccept a return without receipt just need valid ID. I called and they confirmed I could return. Get to store with return, all of which is unopened and still packaged. Employee finds item for a little less than purchased. It's fine because I know I don't have receipt. I said store credit is okay. Then along comes manager Jennifer, who by the way didn't want to give me her name so I had to read her badge.. like how unprofessional. She states that she will not accept my return bc she can't find my receipt??? I told her store credit is fine for the lower amount as stated in company policy bc I have no use for these items anymore. She said she can refuse for whatever reason she wants.. so I asked what's her reason??! She said she didn't have to have one and it's in fine print on the website?? I could only wonder if I would've been treated differently if I were older and resembled her. Very disappointed in my customer service as I'm a long time shopper or Michael's. You really have to be careful who you hire because hobby lobby and Joanne's can definitely take my business. This location needs to value their customers. There is too much competition out here for y'all to give customers a hard time. They contradict store policy which is alarming.

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    dd's DISCOUNTS - discountstore - Updated June 2026

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