6/30/21....
Called the week prior and made an appointment for Wed 6/30/21 to have my Rock Krawler control arm bushings replaced. Once again, was only bringing it to DCD since the bushings and labor were covered under warranty. I dropped off my jeep at 9am (opening).
No follow up call received from DCD since, so I called late afternoon Thurs and was advised would not be ready today, but should be done by Friday, and Serine (spelling?) (receptionist) advised would keep me in the loop as to progress. I explained that's fine, but I need the jeep back by tomorrow (Friday) afternoon since a) it's my daily driver, and b) I had an offroad/camping trip planned with friends that 4th of July weekend. I further explained that if they couldn't finish all the bushings, it's completely fine, that I would just take it as is and can bring it back the following week to finish, or whenever they had availability.
No follow up received from DCD Friday. I called around 2:30pm and was advised to come by at 5pm to pick up.
At 4:45pm as I was already on my way there, I get a call from the receptionist advising that it would not be ready by then and if it was okay I come by at 7pm wherein they would have a tech stay later to finish it. It would have been great to receive that communication sooner!
Stopped by at 6:45pm and tech Danny said he has only completed the front 4 arms still having the 4 rear to work on (didn't receive a call sooner with a heads up it wouldn't be finished which would have been nice, professional, and not waste my time further). He said he can definitely finish it tonight and meet me in the morning, agreeing on 6am. He said he'd call or text me in the evening as a status update and so I would have his number. Never received.
I show up at 6am Saturday morning at the shop waiting for him, and finally left at 7:15am. Called and texted the owner, no response received.
I go home. Called David again at 8:30am, then 9:30am, no response. Texted again at 10:30am, FINALLY he responds and gives me the tech, Danny's, number. I call Danny and calmy asked "What's going on? I thought we were to meet at 6am at the shop?". He claims he miswrote my number down. I asked about the meeting time. He stated he was there at 6:30am but he didn't see me so he left. A complete lie, considering I was right in the front driveway blocking the locked gate to get inside between 6am to 7:15am. At that point he told me he could meet me at the shop in an hour. I agreed and requested he call or text me when he's close.
An hour goes by and no call or text. I call Danny...text Danny, no response, now been an hour and a half. I called David and explained the situation that this is what we agreed and I couldn't get a hold of Danny. Mind you, I am being REAL patient, calm, and pleasant even after this f*ckery between the my last experience and this situation. David then has the nerve to tell me a) he's out of town and this situation is not his problem, b) I shouldn't be arranging meetups or any decisions with any of his employees (which mind you Danny arranged and brought up in the first place), and c) said he'd see if someone was around and available to meet me at the shop to get my jeep, "but no promises". Are you kidding me?? An hour goes by, another 30min more. I call David, no answer. I call Danny multiple times, no response. At this point they are ghosting me.
At this point I'm thinking it's inevitable I would not get my jeep back until Tues (and even then, crossing fingers), which will have been 6 days without my jeep. All for what...6-8 hours of work??
I know this was a long review, but I had to explain the horrible customer service, countless moments of negligence, lies, and opportunities where DCD could have done right. I sincerely urge all to take their business elsewhere. If you like to have your vehicle held hostage for days over hours of work, or weeks for a couple days of work, while overpaying for labor and parts, getting a rushed job, and not receive any adequate progress reports, by all means.
Do yourself a favor and do the job yourself so you know what is being done, or do the research to ensure you take your vehicle in to a reputable company that is professional, courteous, and fair to their customers. I hope this information was helpful to keep your hard-earned money, save you from unneeded frustration, and your vehicle back on the road more. read more