We booked BestBus to get to NY from VA. Our 720am bus came on time, we loading and boarded pretty…read morefast. The drivers were friendly and they gave us a free water bottle. WiFi and chargers on the bus to NY did not work but it did from NY back to VA. It was about a 4.5 hour trip so it was cool to just relax instead of driving.

We came to NYC from Vienna Va . Bus ride up to Maryland was…read moregood . Driver was changed . Lady driver rest of the way closer to New York she was driving too fast .

The best way to get to new york and back So easy so…read morecomfortable been going with them years .... Love it

I rode the premium Gold bus from NYC on July 16. The bus was late to board but early to arrive. In…read more95°f heat we all were dying to get on the bus. At 6 minutes to 2 we finally started boarding. Once on the full bus we quickly noticed the busses AC was not operating at peak. As we got out on the highway it was apparent that the air conditioning wasn't working. We were dying of heat on the bus and with no means to cool off. People were complaining to the bus driver and finally about 2/3 of the way home he pulled off at a rest area to try to make a call to get a replacement bus which was not available. Then we were told that we could get on standby on other than moose buses going through when they came through. By this time we were a good hour overdue and everyone just decided to get back on the bus and deal with it as we all wanted to get home. I also noticed the same problem on my trip up to New York but not as bad as the trip home and I expected more riding the luxury version of the bus that actually has less people on it. Shame on vamus for cooking its customers in their buses. I highly recommend anyone reading this to avoid using Vamoose in the summer as their buses aren't equipped properly with air conditioning. And to make matters worse there's no customer service number for the Moose when you call them and you have a complaint they direct you to making your complaint online and not with an operator, and of course there's been no response to my complaint.

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

BestBus is now in a partnership or was acquired by DC trails. So it is worth looking at the…read morereviews for that business as well. Took their buses twice for a roundtrip. Trip from DC to NYC was marred by bad driving. The driver was tailgating cars which resulted in frequent abrupt breaking. This sent people jerking forward and personal belongings flying. Trip from NYC to DC had better driving but no help retrieving luggage which used to be standard customer service. Had to crawl in the storage space under the bus to obtain my luggage. Also, there were no rest stops on either leg of the trip.

very happy with their service…read more I had a trip and I need it for a family emergency to return earlier I was helping in New York today, April 15 by Sandy and the rest of the friendly crew and for a small free day rerouted my ticket since another passenger didn't show up I could take a seat on an earlier bus The bus is spacious has tables that fall down and I can highly recommend this company

Checking in on the VA side was easy and the seats were decent as we purchased the solo seats. I…read moreexpected them to be a bit wider like in first class on the airplane, but it was a regular size TBH. Before we made it to the tunnel, our bus broke down IN THE MIDDLE OF THE HIGHWAY, and our driver was clueless as to what to do AND she NEVER UPDATED US, even when we were asking. After an accident occurred next to us and more waiting and anticipation, she got the bus started and pulled over to the shoulder and asked did we want to get on another bus which was coming up behind us. We transferred to the other bus which was already crowded, the passengers on that bus were loud and complaining, and that bus driver was not trying to help us put our luggage on his bus!!! I have a broken ankle, in a boot, and my small teenager daughter was looking helpless with our luggage until he finally put in the carrier for us!!! Prior to the breakdown when we stopped for a break, the driver NEVER offered us the water bottles that were clearly for passengers, someone asked and she only gave to the person who asked. She never apologized for the inconvenience......just a hot mess for my daughter's birthday. On our way back home for the NYC check in, they had a host of attendants, very pleasant, etc. When we stopped for the drivers to switch out, there was an accident en route and our driver Charles was amazing!!! He kept us informed, thanked us for choosing the service, and was just a natural at customer service. I must add that the toilet area was HORRIBLE!!!! Grown men pissing on the floor and I was literally sloshing through urine as I tried to hold it but could not. What I will say is that this bus maintains that you refrain from telephone conversations and that is what I enjoyed THE MOST! I would give Charles 5 stars as his part made us feel better but overall I felt like it was similar to other regular degular bus rides. I will pay to have a sprinter the next time I travel to NYC. This experience was in the toilet, literally and figuratively.

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.

Don't take OurBus if you think there's any chance of you having to cancel your bus. In 2019 I had…read moreto cancel a couple tickets for another passenger not being able to go due to a family emergency. Instead of a refund, OurBus gives you credits for future bus rides. Okay, other public transportation services give out full refunds so not ideal, but fine. When the credits were issued to me they stated that their policy was the credits DO NOT ever expire. I figured I'd use their services again in the future and kept tab of my credits. Fast forward to this week. I finally had a reason to take the bus again and went to use my credits. Surprise, surprise-- they were gone. I thought it must have been a mistake in my account and reached out to customer service, only to be told that their policy changed and that credits are only valid for 5 years after being issued. Despite the policy being different when I was given my credits, they refused to grandfather me in or give back any of my $100 worth of credits. Wouldn't even extend the expiration date to 5 years from when the policy changed. Would not budge or work with me at all despite me being a regular customer in the past. So basically I had $100 stolen from me. No services rendered, no refund given, and no credits to be seen. Not sure who was in charge of this terrible policy, but it definitely ensured that I will never ever be using OurBus again. I'd warn others about their scummy policy so they don't leave other customers high and dry.

Best bus I ever took to get to NYC. Their drivers are very friendly and professional. Always give…read moreyou water for free:) No reserved seating but trust me if you arrive 30 minutes in advance you will be one of the first people to choose a seat:) No delays, very convenient stops both in Tyson's and NYC. I've already used OutBus 3 times and I will definitely use it again.

I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

I had taken Tripper Bus years ago but more recently switched to other transportation options to get…read moreto NYC. However, after my recent trip on a Tripper Elite bus I'd highly consider using this company again. What I liked: the biggest plus, which accounts for the higher price of your ticket for this bus, is that one row of seats as two across the aisle, and the other row is of single seats. Since I was traveling by myself, it was a complete joy to sit alone and not have to fumble with a random seatmate's power cord or backpack on the floor. The seats are pretty plush and all have power outlets. They also give you a bottle of water when you get on board. The bus was also quite clean. The pickup stop in Arlington is on a quiet street tucked into Roslyn. It's Metro accessible or very easy to get dropped at via car. Dropping off is at Penn Station in midtown Manhattan. Fysa: we stopped in Maryland to switch bus drivers. I don't know if this is standard. We also made a 10-minute stop at the Delaware Welcome Center. I appreciated this, because it was nice to use the bathroom and grab a snack. But if you're in a super hurry to get to New York, it's something to consider for adding in time. My dislikes: the Wi-Fi wasn't working, even after the bus driver tried to reset it. That was a bummer since Wi-Fi is advertised as a perk of the bus. But it's not enough to keep me personally from booking again.

It's nice not to have to drive... so that's a bonus…read more It was pricier than I thought it should be. Bathroom is not great. They were not great about staying on time. Waited awhile to leave NY. It's fine.. it does the job. I prefer the train option if you book further ahead of time.

The wifi signal is horribly spotty and the bus arrives 15 minutes away from the actual location…read more It's not ideal for professionals, ideal for people who have lots of time to waste.

Hardly a first class experience as advertised…read more 1. We arrived early in order to be first in line to get our choice of seats. Instead of boarding us in order, we were told to load our own luggage. Instead of boarding first come, first serve, he called names off his roster alphabetically by first name. The several times I've taken the Go Bus it's always been boarded by first come first serve. 2. Every time I've taken the Go Bus, we were given water. I didn't bring my water bottle intentionally knowing that we would be given water. When I asked the driver about it, he said no water. I asked why, he didn't have an answer. He said he was given a permission to stop at the Delaware house and everybody can get off and go buy water. I told him that was ridiculous... We just need to go to New York.. 3. I pulled down the water bottle holder and there was an old piece of rotted fruit in it. I'm took a picture of it, which I will send to you if need be. Just disgusting 4. No wi-fi. The driver said it wasn't working. 5. Tyson's stop. Several people were late... instead of speaking to them privately, he used the microphone so that we could all hear him reprimand them. After they were on board, we sat for seven or eight minutes before we left. 6. Broken toilet seat and the hand sanitizer was empty. 7. Fold down tray tables aren't even provided, so it's challenging to do any work. 8. Return trip...a slightly better experience. However, the bus was not in good shape...tears in the seats and just kind of clean. Hardly the first class bus service you advertised on the web site.