My phone was complete toast--I wasn't able to boot it, the display was damaged, the motherboard was…read morecorroded, and the phone had severe water damage--but they still managed to fix it and restore the data; they even replaced the entire body of the phone, the display, and the battery for a very reasonable price. I'm eternally grateful to them for fixing my phone and restoring my data. They did excellent work and I highly recommend them!

Came in and the gentleman took only 10 minutes to replace the screen on my IPhone 11 Pro Max. The…read moreguy knows what he's doing, has all the right tools and equipment. This place is legit. I highly recommend anyone needing IPhone repair to come here. $99 is so much cheaper than a new phone and the screen looks and feels better than when it was new. TLDR Fantastic Customer Service, Quality Parts, and Speedy service. 10/10 highly recommend!

Awesome customer service! Had a cracked/broken camera lense on myiPhone.... No problem! Will…read moredefinitely visit again for any phone iPad issues In the future

Very affordable, Very polite welcomed us in, they even open on Sundays what other phone repair open…read moreSundays, I had my iPhone 11 pro max fixed under 15 minutes here. HIGHLY RECOMMEND!!!!!!

A quick turnaround and fair price on a faulty phone screen replacement. Thank you for making this…read moreeasy.

Friendly service and quick turnaround. Hope I don't have another broken device, but if I do,…read morethey'll have my business.

After a very frustrating experience with a manager at a nearby Verizon corporate store, the team at…read morethe Russell Cellular Verizon store at 12901 N Interstate Hwy 35 #1510 in Austin completely turned things around for us. What stood out immediately was that they actually listened. My daughter was there in person, and I was helping by phone from Florida because I am the account holder while she is a college student in Texas. Rather than shutting the conversation down, Henry and then Brandon took the time to let us fully explain what Verizon support had already told us to do and what problem we were trying to solve. That alone was a huge difference, but they did even more than that. They did not just listen, they worked the problem. Brandon went above and beyond by getting Verizon headquarters on the phone while also speaking with my daughter in person and with me by phone at the same time. He handled a complicated situation with patience, professionalism, and real problem-solving effort. It was the kind of customer service we should have received from the beginning. In the end, Henry and especially Brandon solved the problem that a manager at the nearby corporate Verizon store would not even take the time to properly hear the day before. Their willingness to listen, communicate, and stay engaged until the issue was resolved is exactly what customers hope for when they walk into a store needing help. It was honestly striking that we received better support from this Russell Cellular location than from a Verizon corporate store manager. Henry and Brandon treated us with respect, took the time to understand the situation, and followed through until the issue was resolved. If you are deciding between Verizon locations in the area, I strongly recommend going a little farther to this Russell Cellular store and asking for Henry or Brandon. They delivered the kind of service that earns trust and reflects very well on their store.

If i could give 0 stars I would. Incredibly rude manager and staff. I came in wondering how I could…read moreswitch off of my family's plan and just get on my own. They immediately just say they can't do that because the family member that owns the account isn't here physically. They offered no solution, just rudeness and that you have to be physically with the person. I said I highly doubt that because I can't be the only person who has needed to do this? And then the manager just went on a rant about how they don't know who I am and I could be committing fraud??? Literally pointless "Verizon" store. I called Verizon Customer service and they made it so simple for me to do and my family member doesn't have to even physically be here, just as i suspected lol. Teach your employees good customer service. Because that was just disgusting.

I had a broken lens cover on my iPhone 14 Pro. It was fixed in about 90 minutes for $50. Not much…read moremore to say. This will be my go-to shop for repairs in the future.

I needed repair to the charging port on my iPad. The staff was polite on the phone, were quick to…read morediagnose the problem and they charged a fair price for the service. Couldn't be more pleased.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

Increased plans by 5 bucks becasue they think some crap they are adding gives it more value…read more Will never upgrade my line again nor buy another phone from them. 40 dollar activation fees. Constantly upping prices. It was not even a year ago now. Admin teclo recovery fees on Watches and tablets that are assigned a number in their system but dont actually have any calling functionality. But we are expected to pay 5 bucks per device for these charges for unsuable lines. Seems like a lawsuit waiting to happen. Also..... if you file too many complaints with the BBB the threaten to disconnect you. Then lastly after buying a phone during a promotion that stated you'd get a 200 dollar gift card and many of hours online with hteir support... nothing still now 5 months later.. Oh an heaven forbid you try to call and reach a person... the automated system will tell you to go online and hang up on your over and over again. Its honestly one of the most pathetic business models next to Starlink/SpaceEx but I wont dive into Grok's falciies now.

I brought my S5 in last Thursday with a cracked screen, today id Friday and it is not fixed. This…read morewas just a cracked screen, they broke the LCD Display trying to change the screen, since Monday I have been told it will be ready today and they will call when it is ready No phone calls returned. I have been patient, today when I called at the agreed upon 5:00 P.M. deadline for a new phone or the repair completed I just got strung along again. and they were argumentative and uncooperative. There simply is no reason for this type of customer service.

This company is NOT recommended. They have a google voice telephone number and never answer their…read morephone. Go by there and whatever they've advertised isn't any longer available (or they never had it in the first place) Their sales people are very deceiving. BAD BAD place for buying wireless I think,

The Apple Domain store was filled with people yesterday, however, when I walked in an Apple Store…read morerepresentative immediately greeted me. I did not think my transaction would take long so, I parked in 15 minute parking near the store. I told the representative that I needed a charging unit for my phone along with a chord. She grabbed the two accessories in less than a minute. The only decision point was the length of the chord - 3 feet or 6 feet. I asked if the 6 feet chord was about my height. She said no taller than your height. Haha...ok you're right I'm 5'6". I paid for the two accessories and was out the store in about 5 minutes. Though the Apple Store is very busy...always, there process is super efficient. I happy to report that my phone is charging without over heating.

My experiences at the Apple Store Northside Domain 3121 Palm Way, Austin, TX 78758 have been less…read morethan stellar and quite often a frustrating experience. I go out of my way to avoid that store, and alas, still ended up having to go there and suffer excruciatingly poor service from the manager, John. I called Apple to have my wife's Apple Watch serviced (battery). Unfortunately, I was told I couldn't send it in from my home via mail. I would have to go to an Apple store. I was given an appointment at the Domain store on Monday, January 5th at 10:30, and I arrived 30 minutes early. I waited 40 minutes. Eric seemed nice and helpful, but even with me explaining that the watch had already been diagnosed. I just came here to have it sent in. We spent over an hour erasing the watch (my wife's watch, who was not there with me) and upgrading it and syncing it with my phone, just to diagnose the watch to confirm it needed a new battery, which I already knew. After dealing with this torturous experience, it was time to pay for the service so the watch could be sent to my home. I would have loved not to have to set foot in that godforsaken, technology-lethargic hellhole that is Apple Northside Domain. Their card swiper showed errors on 3 attempts. Eric brought over the manager, John, who talked over me when I attempted to explain that my chip sometimes has issues, and I could use my Apple Pay. He didn't listen nor hear me. He told me they would have to change the watches shipping to the store, and I could pay when the watch was shipped back. I did not want to do that, but was left with no other choice based on John's impatient insistence and lack of listening skills. Think about this for a moment: "We are having trouble charging you in store, so come back so we can charge you in store..." I'm frustrated, my kid is tired, and I acquiesced. Alas, before I could even get home, I noticed two "pending" charges from that Apple store. I called John, who continued to talk over me, I told him he wasn't listening, and I cussed. I explained to him my frustration, and all he could think to do was complain and threaten to hang up because I cussed. Mind you, I did not call him a name or curse him, I just cussed, cuz I was pissed and frustrated and because he wasn't listening. Example: "You told me there was no charge on my card, and I get home and see to friggn charges on my card!" Anywho, I told him he's in tech, he's heard worse, and to get past it. He explained I would have to wait for the charges to fall off. I explained, How does that help if I come in to pay, and the same thing happens again with their card machine? Either way, I have been in customer service for over 55 years and a public servant for 33 of those years, and John's approach was not customer-friendly. I get it, I would be overwhelmed and stressed working at a chaotic, shit show like the Apple Store Northside Domain, too, but my experience as a consumer has been consistently dreadful and laborious. John didn't help make it any better. Not even an apology for the miscue, let alone the long wait and poor service. In this case, I have no solution for how to make this experience better, other than I wish I didn't have to pay for the poor service, I wish I didn't have to go back to that store, and I wish Apple could just send my watch to my house. Happy New Year

I'd give a zero if I could. Bought a iPhone from here that was represented as new. The iPhone…read moreneeded to be charged before using it. Once it was charged I noticed the screen wasn't as bright as it should be. Had an LCD screen vs LED screen. This iPhone comes standard with LED screen if it was actually new. On top of that the phone was to have a one year manufacturer warranty. Turns out there was no warranty and the coverage had expired per the message on the phone regarding coverage. Went to discuss with the owner. He proceeded to show me certified phones with the one year warranty and the LED screen but didn't have anything with 256gig. Each one of his certified phones did not have any warranty. And his position is I'm' stuck with it as his store was the only open store during the "Snow Emergency" as he put it. More like misrepresentation. I bought the phone and paid over $600 for it thinking it was new as I was told by the sales rep. She happened to be there when I came back...and said she did not know it was a refurbished phone...she was doing what her boss told her. Besides being misrepresentation it's fraud and I'm sure I'm not the only one that has had this type of experience here. Rather then fix the problem he was adamant of his position it was during a "Snow Emergency" and feels it's legal to price gauge. Wrong buddy....I bought it as it was represented as a NEW phone; period. And if I show up 2 weeks later that does not negate the fact that he sold me a REFURBISHED phone. He knew later that day after I bought the phone when he got a call from a co-worker that referred me to him and didn't have the decency to call. And yet again when you saw me when you were visiting my co-worker and didn't say a thing. That shows his utter guilt. Even my co-worker looked at the screen and said it was an LCD and not LED...but said the guy would fix it. I was willing to be reasonable when I came in...and willing to pay a bit more than the market rate for a refurbished phone but was unwilling to discuss anything of the sort. He then had the audacity to ask me if I had the receipt then said the receipt didn't say whether the phone was new or used. I'm sure a Judge would rule that based on the evidence I was buying a new phone and the receipt would show used if he represented the phone as being used vs. new. The owner will probably laugh when he sees this review. Go ahead and laugh. You pissed on the wrong tree.

I will not be making another purchase with this store. I went in there and bought an iPhone case…read moreand an iPhone charger, and after a little over a week the charger stopped working. The next day I went back to the store and as I was getting out of my car, the man that sold me those items (and I am guessing he is the store owner as well) was walk my out as I was walk my in. He asked what had happened and I told him about my charger. He told me to go ahead and talk to the girl behind the counter and proceeded to leave. When I got inside, the girls phone was ringing, and it was the man I had just spoken with. He told her to tell me it was my fault that the charger wasn't working and that they would not exchange it. He said the best they could do was sell me another one for 10 dollars. It's not the money that bothers me here it's the principle. He waited to leave and call her and have her do his dirty work when he could have just told me face to face. And I would also prefer a store that takes a little better care of their customers.