Jake was absolutely professional, thorough and a kind young man that took the time to explain the…read moreprocess and answer my questions regarding mold and other options. Perfect for an analytical personality type:) I would hire you guys anyday!

Our mainline sewer backed up. Water was coming out of our shower, bathtub and both toilets after…read morethe plumber was here we called Puroclean (we got the number from our plumber). Puroclean was here 1 hour after our call. They extracted the water, cleaned our tub, shower, both toilets and floors with a disenfectant solution. Andrew annis and his crew were extremely professional and courteous. They answered all of our questions and explained every step of the process in detail. Andrew annis and his crew put back everything they touched the way it was before this disaster happened. They left a dehumidifier, 2 industrial fans and 2 blowers to thoroughly dry our 2 bathrooms and the threshold carpets. Andrew came back 24 hours later to take hydrometer readings and everything was dry! I can't say how extremely satisfied we are with Puroclean, especially Andrew and his crew. We will be recommending them to everyone we know. Thank you Puroclean!

Very responsive, decisive, professional, efficient, knowledgeable and communicative! We felt very…read moreconfident in their work and ability.

I reached out to Daniel when we were considering a purchase of a house in Prescott that had some…read morepotential water damage. I sent him the report the inspector gave us and he was able to talk through the mold level results with me. He spent over 30 minutes on the phone with me two different times and is very knowledgable at interpreting lab data. He went above and beyond in making me feel comfortable about this home and sharing his expert opinion and didn't even charge me anything for the time he spent on the phone! Hopefully I don't need his services again but if I do I feel fully confidant Daniel would get the job done correctly and efficiently! He is very professional and was a huge blessing!

Todd Thompson and Melanie are amazing! Called and got an appointment right away! Melanie was a…read moresweetheart. We had to work, so we left our door unlocked, lowered our a/c for his comfort in this heat...asked him to turn up the air upon leaving and came home to beautifully cleaned carpets!!! He just left an invoice, I called when we got home to pay with a credit card! Couldn't have been any easier!!! Highly recommend! Thanks guys! See you next year!

Todd, with Dry Systems Came out to our home to clean our kitchen carpet, yes KITCHEN. We are…read morerenting, and for whatever reason our kitchen has carpet tiles. Anyway, we have a 4 year old and 6 year old, so you can imagine that this has been an issue. It was looking so bad we weren't having people over to our home. Anyway, Todd worked at it for a bit and it looks like new. Amazing! Thank you!

We had mold and rotted flooring due to a hidden but apparently long-standing water leak. We had the…read moregood fortune to choose Superior to remedy the problems and they did a terrific job. They were patient in answering our questions, prompt, easy to reach, and thoroughly professional. We are fully confident in their work. Nice people to deal with, too. When you have a problem and things are looking dim, these are the folks to call.

We had a water leak that caused a lot of interior damage. Superior Restoration arrived quickly and…read moremitigated the problem. They or their subcontractors then proceeded to repair or replace all the water damaged flooring, walls, etc. Everything was done professionally, in a timely fashion and at the agreed upon price. We could not ask for anymore.

Rod was the best. I had a fire at my home due to a lightning storm . It fried my main electrical…read morebox. I had no electricity nor propane. He was suggested by my insurance company. Rod handled everything and kept on top of all the other contractors to get my home back up to speed. He was so nice and everything went smoothly and quickly. I would highly recommend them.

communication is almost non-existen!! integrity, the owner…read morewouldn't know how to fake an answer to the definlotion of the word. terrible service. horrible quality. do NOT use for any reason!!!! ever!!!!!!

If you need water mitigation or mold remediation, ServiceMaster of Prescott is the company to call…read more They are the BEST in Verde Valley for quality service, expert assessment and a thorough, expedient job done correctly. The ServiceMaster of Prescott team came to the rescue within a few hours after a shocking hidden water leak and mold discovery in the kitchen. I spoke with their very kind owner, Eppie. He assigned Jeremey his head Service Technician to investigate the situation that day. Jeremy arrived within 2 hours with a huge amount of Aloha Spirit, courtesy, empathy, and professionalism. He offered an expert analysis on the findings and conditions determining the immediate steps to take. The ServiceMaster Team - David, Harrison, Roy and Zach arrived the next day to start water mitigation then mold remediation. Harrison and their Project Manager David were incredibly helpful and meticulous on the project work. They communicated updates, addressed questions and notified me before entering, leaving, and securing the house. The entire crew was on time, polite, compassionate, and respectful of my property. The home office administrative staff equally matched the mitigation and restoration crew's stellar service. It was a joy to work with Beth and Karen in the office. They dialed in the billing and scheduling seamlessly. An Operations Manager from Enviro Check Phoenix was scheduled by ServiceMaster to conduct the final mold analysis...and my kitchen passed right away! I told Beth even though the situation was upsetting, working with her and ServiceMaster Prescott made it a much easier experience! Everyone was extremely supportive from start to finish. I'm SO thankful I called this company, it is worth the investment and peace of mind. Thank you TEAM!

Eppie & Colleen Vicente and the team at Service Master have protected the health of our families…read morefor many years. Mold can cause damage and must be addressed. They have proven reliable, cost efficient, and high quality performance. They have protected our homes over the test of time. With a home at the bottom of a hill, water has caused damage over the years. Eppie is helpful, available, and provides a safe and healthy environment - trustworthy. Thank you!

Unfortunately, I cannot recommend Servpro of Yavapai County. The overall quality of their work was…read morepoor. On several occasions the team leader apologized to me for his crew having to rush as they had other jobs to do. When one piece of their equipment did not work the crew leader (twice) told me I'd be better off hiring a separate contractor to do that work. The office tried to bill me (and thus my insurance company), for work that was not done. I would have liked to have discussed these issues with my Project Manager but he would not return my phone call, texts, or emails. Look somewhere else if you need cleanup work done.

Very disappointed in Servpro. I will start by saying that we had another company come in and do the…read moredry out from an emergency water leak over the weekend (our home warranty required we use that company). Our insurance adjuster then recommended Servpro for the repairs. Three months after the event occurred, we did not have a start date. Communication was lacking and overall customer service was poor. We had one manager tell us we could patch some damaged flooring, and another come out shorty after (since the first manager's team dropped the ball) and tell us the flooring could not be patched, and all of the home's flooring would need to be demolished and repaired. We ended up cancelling the service contract and going on our own for the repairs with two other contractors. Perhaps Servpro is fine for the dry out, but I would not recommend them for repairs.

This should be a 4 1/2 stars rating: I hired Ken Rogers of…read moreRogers Restorations, to replace a privacy fence that had fallen apart after 25 years, at my rental place. As he was busy on another project, he sent his helpers to remove the old wooden fence, take it to the dump, build the new fence, and a border in front of it, on my patio side, where I could plant flowers. The work done by his helpers was not only incomplete, but it showed neglect and lack of common sense. I called Ken and let him know I was upset with the results. He came over the next day to do the work over and he did it right. Ken is not only a very kind person, but he is also very professional, does good work, and won't stop until he knows that I am satisfied. I would have given him 5 star for this job, if it hadn't been for the inconvenience of the delay. For this job I would give him a 4 1/2 stars if I could . He had done another job for me this summer, digging a trench for my drain hose from the gutter to the street. I was so happy with what he did that I recommended him to several of my friends. One of them hired him for her new roof, she told me she is happy as well.

From the owner: Roofing contractor specializes in insurance claims.read more

They said they would come soon and get started. After a month they just stopped responding. Never…read moreshowed up. A month not able to live in our home. Finally I realized they just weren't going to do the job.

Our roof leaked and Manny came out the same day to do some damage control. Within 2 weeks…read moreeverything was restored. Our ceilings have a special texture to them, and Manny did an amazing job! Insulation blown in, carpet cleaned, walls and ceilings painted. Highly recommend!