Newly built hotel with fashionable and modern bedding…read more After driving all day, it was nice to pull into the hotel and not be charged with a parking fee. The lobby was large and in charge. I walked up to the front desk, checked in and was quickly given the room key. Then I was whisked up to the room in a new elevator. The room was large and the bedding was comfortable. The bathroom sink was pretty modern, I had to lean into it to brush my teeth. No complaints, I zipped in and zapped out. Thanks Marriott! PS- become a rewards member. It's free!

This was a decent Courtyard, as expected. A big lobby, clean rooms, plenty of parking, the gym…read morelooked nice when I saw it but I didn't get a chance to use it. The pool was nice and warm, but it was quite a bit smaller than the pictures suggested. It feels really crowded with not that many people in it. The room was a good size. The TV was on when we got there, and the power only turned off the cable and not the TV, so we had to search the TV for its power button. It may seem like a little thing, but when you're tired and don't want a TV glow all night, it was annoying. Otherwise, it was a good comfortable stay.

We stayed here on a Friday night into Saturday morning. We took advantage of the online check in,…read morechoosing our own room, and we used our phones as room keys, so we did not actually interact with any of the desk employees. Our room had a king sized bed and a sleeper sofa. We only used the bed and it was comfortable with enough pillows. Our room was clean and quiet, and the AC worked great. The complimentary breakfast was a standout here. the two waffle makers with toppings such as caramel, strawberry syrup, chocolate syrup, maple syrup, chocolate chips and whipped cream were awesome! In addition, there were omelets, sausage, oatmeal, cold cereals, a variety of breads and muffins, and fresh fruit. Coffee, tea, juices, and milk were also included. I would definitely stay here again on our next visit to the Springfield area.

You can tell this is an older hotel by the wear on the furniture and the style of the doors and…read moreelevators. Unless you're already familiar with the area, navigating to the hotel and around the parking lot takes a little getting used to. The room and bed were comfortable, though light does come in above and below the door, and around the cloth shade. There was evidently also a dog show of some sort in the area this weekend, with several dogs and their humans staying at the hotel, and I could hear barking from in my room from some other rooms, and also outside (from up on the 4th floor). But all of this is compensated by a good team of employees who keep the hotel very clean and organized. The star of this particular hotel is the breakfast, one of the nicer breakfasts I've had at a Hampton Inn in some time. It included 2 different types of waffle batter, and two different sized waffle griddles (1 large or 4 small). Hot food included pre-made cheese omelets, chicken sausage patties (not greasy!!), biscuits and gravy, and oatmeal. Several types of cereals and muffins were available, and fruit bowls were set up all over the food area and on some of the side tables, including apples, bananas, and mandarin oranges. The coffee station included a large assortment of teas as well. This was not my initial hotel of choice for the weekend, I was actually looking at another Hampton Inn in the area, one at which I'd previously stayed. But it was sold out when I tried to book a room, and later, when rooms were once again available, they were significantly more expensive than rooms here. So this Hampton gets the thumbs up for the price and the breakfast.

Had an emergency so I made a reservation. They happily took my money within 10 minutes. It's…read moretaken me over 2 hours and multiple phone calls to simply cancel my reservation. If you call the actual front desk, some foreigner answers and I still haven't gotten my money back. Ill try again after 9 am. This place sucks and customer service is non existent. "Quality" Inn, my arse.

Well, at least the mattress was comfortable even if it only came with four small throw pillows…read more When we asked for more pillows they told us they had none. It wasn't filthy but it wasn't all that clean either. Off the mattress wasn't comfortable, they would only get 1 star. Buyer beware.

Great value for your money. Customer service was great and front counter employee handled a…read moredifficult customer like a professional

Unfortunately I didn't picture everything. Honestly I hate to give a bad review but I'm here for…read morethe people. People who spend their hard earned money. Whether staying for a night, or longer they deserve atleast a clean room to rest their head. One of my employers from the big e happen to book here and it was honestly one of the worst hotel experiences l've had. The first room they gave me was dirty.. smelled like cigarettes when I walked in. Hair in places it shouldn't be. I took the sheets off the bed to ensure that that would be changed and there was a urine stained mattress cover. I ended up going to the front desk basically requesting full service because if it wasn't for work I would've drove all the way home, immediately. The guy at the front desk said "oh..so you're requesting full service?" And "I'll see if the housekeeper has time." The housekeeper came I got out of the room along with all of my stuff. I waited in my car for about 35 minutes until I saw her cart leave. I went upstairs to check the room to see what she did all she did was change the sheets and give new towels which okay thank you for that but didn't wipe anything down there was still hair leftover so I went back to the front desk. They were dealing with another issue before I walked in. I explained the situation and they were nice about it the manager and another lady ended up switching/upgrading my room. One of the ladies brought my to the room and at first yes it already seemed cleaner but I wasn't looking at everything I had training/work. The second room, still hair and even in the sheets in the bathroom black curly hair, again. I also saw a needle on the floor near my room. I didn't take a picture but I wish I did. Honestly just didn't feel comfortable. Also, another woman working for the same company was staying at the same place I was and even longer than I. Asked for her sheets to be changed there was a specific brown stain on the sheets. When she came back to her room the housekeeper pretended to have changed the sheets because the stain was still there. The rooms were just disgusting. I wish I could give 0 stars.

Excellent is the only word to describe it here. Diana who manages the water park is the MOST…read morehelpful person I have come across in years I have worked retail (Conv/stores and restaurants) for decades and she is remarkable, truly. I'd highly recommend this place. The hotel was clean, front desk people as well were very nice

Booked this hotel last minute for my daughters birthday solely due to 'Water Park Now Open" on a…read morebooking site and it's proximity to 6 Flags New England. Should have checked Yelp first. Show up after working all day and a 2 hour drive, Otherwise I would have turned around and done something another weekend. The rundown outside sums up what you'll see on the inside. Unkempt grounds, dirty windows, weird parking areas....You're not allowed to park out front. Come in at 3pm. Woman sees me then walks away... stood there a good 10 minutes under a flickering light that would cause a seizure before another woman checked me in.... Only to learn that the indoor water park is NOT open. I drive around the building to my parking area.... garbage everywhere, windows are filthy, you can see that many of the drapes are stained and worn from the outside. Inside it doesn't get much better. You walk through the door and there's a musty odour. My door didn't fully close... Kind of makes you wonder how many times it was kicked in? Windows are dirty, drapes are torn and stained, cracks in the walls, wallpaper peeling off, air conditioner was on but none of the buttons worked - - I literally had to unplug it. Crumbs inside the drawers.... I made it a point to pull apart the bed (convinced there is probably bed bugs) Luckily I did not find any, but doesn't mean there's not fleas because I definitely feel itchy. Bathroom appeared clean - - Glad we are up-to-date on our tetanus inoculations in the event we cut ourselves on the rusty metal broken toilet paper holder. This $**** hole cost $411 for 2 nights.

The lady was very helpful at the desk for what she was capable of doing to help me…read more First rooms outlets refrigerated tv and microwave all did not work it was frustrating because we plugged in our devices to charge and left to go take kids to pool. Pool was small not a big deal.. but the room the pool was in smelled like urine... Pool was also filled with hair. I had to get out after the second glob of hair got stuck to me. Got to the room realizing that nothing was charging. So then had to switch rooms and move all of our things. We are tired and over it. Get to the room and remote doesn't work, have to change Channel with button. A lot of channels don't work... front desk tried to help by switching batteries It is still broken but I'm tired of going down to desk and bothering lady Also the internet is slow. Bed seems clean so that's a plus

This is not the place to stay. The room we had was on the first floor and the ceiling had several…read moreleaks. The bathroom was not cleaned and had mold in the shower. The rooms are old and the carpet is worn. 20 years ago it may have been nice now it is disgusting. The last thing that turned me off was the attendant at the counter, she was a goth dressed girl with facial piercings and tattoos. The bathroom sink had so much hair in the drain that the water didn't drain.

No bacon ever offered for breakfast. The rest of the breakfast isn't great either. Rooms are dated.read more

A place to stay, great. Not a great place to stay…read more I'll start off with the good, then I'll work my way to the bad. Neither too many bad or good things just straight to the point. Pros: Staff- friendly and helpful. Made sure we were alright and good mornings in the morning instead of the burning side eye silence you get when passing some people by...no? Just me? Got locked out of my room (by my wife, cause she locked the deadbolt.) no fault on their end but the desk worker was polite and understanding. Breakfast- My favorite, free-ninty-nine. Enough said. Just kidding because it could have been very plain or one selection but the breakfast and the staff were great. Now to the cons To give context I am a heavy sleeper, let me give you an example: My family and I were in old orchard beach in maine. Behind the place we stayed there was a train, everyone's nightmare. Each morning someone in my family said how it woke them up 2-3 times. First day I was like "there's a train behind us?" Sure enough look out the back bathroom window and I could jump to the tracks. Okay enough context, I am a heavy sleeper. I have never been woken up so many times in the night. This place's A/C is locked behind a door in the "master" and is loud as all ****. This alone has ruined the stay here, I do not understand why it is so loud. Don't get me started on the "well behaved" dog. YAP YAP YAP!!! Behaved my behind. AT 5A.M. Continually going unaddressed. Save yourself the headache, go somewhere else. One star because if you can't sleep why stay there no matter how nice staff is, i will not be staying again.

There was a beeping sound all night. There was stains on the carpets, walls and even the bed…read moresheets. The bathroom was absolutely filthy, and there were multiple holes in the wall. I even saw a cockroach and multiple bugs come out of drains (sinks, toilets and shower) they sometimes even came out of the holes in the walls. My stay was absolutely terrible, I do not recommend this place.

Horribe!!!!!!! Despicable. I'd suggest no one go thrrr I was never treated like this before and all…read moreI did was try to check in. And I stayed there last month no issue. I booked on hotel.com. My rate was 90.$ and they wanted a $250 dollar deposit regardless if you had a smoking room or not. I don't gave that. He and his wife said you do smoke you smell like you do. I've never smoked a day in my life. He kicked me out than said ok just give me a $30 deposit. On my way out checking ou the wife said you smell like smoke let me check your room, after I checked out I was waiting for my cab she kicked me out I'd rather pay more

Kind of a sh** hole. But it's a cheap place to stay ‍There are cigarette burns on the bed sheet,…read morebroken lights falling out of the wall, the bathroom is an abortion. But like I said if you're looking for just a bed to sleep in for the night, the price is good.

This is the worst place ever the little dirty inns on the strip of Riverdale blow's this place away…read moreit says breakfast included there isn't even a cup of coffee the room is filthy I asked for non smoking the sheet they have you using as a blanket is covered in cigarette burns no hot water what so ever and charging 94.00 per on line so imagine what they charge if you don't pay on line threw a site like super travel my review ends with the econo Lodge of West Springfield Massachusetts being horrible disgusting filthy and dirty and that one star that I gave them I didn't want to even give him that star but if I didn't hit on that one star I would have never been able to leave this review

It was a decent place to stay. The hallways and rooms smell like smoke. I wish it served breakfast.read more

Where to begin. As soon as I walked in to my room I started taking pictures of the damage so I…read morewouldn't get blamed for it. I stopped counting the cigarette burns in the bedspread after 8. There were 2 holes in the walls. The bathroom door handle was missing. I mean who puts a cigarette burnt bedspread on a bed that a guest is going to sleep in? And it was FULL of holes, not just one or two. I would think a missing door handle would be hard to overlook by the staff. The toilet rocked when I sat on it. Just gross. There is no free breakfast as the website claimed, but I think I would have passed on it anyway.