I have been taking my dogs to Apple Country and Erie Canal Animal Hospital for the past 10 years…read more Love the care and concern that all people that work at both hospitals give. We recently had to put our Bernese Mountain Dog down and it was more than an upsetting time. Dr. Heidi Wendell and her crew explained this whole process to us as I have never stayed during this time in the room. Everyone was wonderful. We now have a mini Bernedoodle puppy and get the same amazing care. Dr. Heidi Wendell is an amazing vet!! Sandi R Greece, NY

The office offers the very best care and compassion during difficult times. They are highly…read morerecommend.

We are switching vets. Every time we go, I almost cry leaving with my dog. We have a highly anxious…read moredog, and every time we go for an annual the vet techs treat him like he's a nuisance. The last appointment we had, they came and got us because "he wasn't behaving". So I kindly tried to explain there's a difference between behaving and being anxious. Then when we got to our dog he calmed a little and one vet tech said "naughty, he's naughty". They also handed us the muzzle without a word, and made us muzzle our own dog while he squealed and thrashed. It was heartbreaking. He does not trust strangers, and every time we go it seems they do not know how to handle anxious dogs. At all. And they also make you feel like your dogs a burden instead of being calming and compassionate. We pay enough money, so we will take our business to someone who is actually compassionate in their career choice that deals with animals of all needs.

My cat had not been eating or drinking for 4 days she would just lay on the floor. She seemed to be…read moregetting worse so I called my vet. Unfortunately they are closed on that day so I called this vet since they were closer to my home, they told me to bring her right in. After the vet checked my cat he determined that my cat had been hit in the hind quarters by he said a car because she was sore in that area. He could not go further with treatment unless I put $250 down, $500 down to do xrays and blood work.If I had $500 I would gladly have given it, I put $250 down thats all I could afford. He put her on an IV and medicine. She had to stay the night. I went to picked her up the next day and as the assistant was bringing her out she noticed a puncture wound on her neck. ( isn't this something the vet should have caught since he did examine her) The assistant told me just keep an eye on it and I brought her home. The nexted day I checked the wound and there was green fluid oozing from it. I called the vet and ask if I could put peroxide on it or an antibiotic on it and she said no. But for another $50 I could bring her in again. I called my vet. I explained what was happening and what Myself and cat went through and she told me to use peroxide twice and see if that helps. Five days later the wound was healing and my cat was eating and drinking. I brought my cat to my vet and she told me the wound was close to her jaw and that's why she was not eating or drinking. I understand that vets want their money up front but to misdiagnose something from their hind quarters have been hit to a puncture wound in the neck that his assistant caught makes me wonder the creditability of this vet. Sharon Bruno

I had been taking my dog to Country Vet before Dr. Steve came into the picture. I took my dog to…read moresee Dr. Steve in May. That was my second visit with him. I was apprehensive about going back to him after reading some reviews, but I did. I gave a review after that visit. I was still uneasy about some matters we discussed about my dog...who is over 12 years plus, such as getting an exemption for my dog's rabies shot next time around. That can be done, and is perfectly within the law if it would be deemed detrimental to the health of an animal. He was more concerned about his license. That didn't sit right with me. I pondered about that because next year will be time for my aged dog to get a rabies vaccination. Well, fast forward to Wednesday, January 3rd. My Bichon had been up in the middle of the night in distress. Morning couldn't come fast enough, and I called Country Vet to see if they could see my sweetie. I was shocked to find out that although it shows that the office is open, Dr. Steve ONLY does SURGERIES on WEDNESDAY'S. So, he can only see my pet Monday, Tuesday. Thursday, and Friday's . That 4 day schedule doesn't work for me. So, now I was scrambling to see WHO could see my dog. I was given a few names of places that might be able to see my dog. It ended up being a blessing in disguise. I ended up going to Stoney Point off of Buffalo Road. It is my dog's new vet. The veterinarian did not nickel and dime me to death. She was very kind and transparent about my dogs health. Stoney Pointe has a more extensive schedule for seeing animals, which works perfectly for me. I might add one side note, once when Country Vet's technician was cutting my Bichon's nails, she cut too close to the quick on each and every nail. It was unbelievable hearing him cry out in pain with every nail they cut ....they do it right in front of you. I began to feel very uneasy.i had my eyes closed and couldn't even look.Then when they were finished, I saw little drops of blood on the towel that was on the table. I asked, in disbelief, "Is that my dog's blood?' To think that they charge $25 to cut nails, and that is as good as it gets?! They did give me a discount of some sort because I think they were wondering if I was going to blow a hoot. Someone else might have given them a what for. I was in disbelief, and didn't. My dog had his nails trimmed before at Country Vet, and the technician NEVER cut them too close to the quick causing my dog PAIN. It's elementary Watson!!! If I wanted to put my dog through that, I could have cut his nails myself, and not spent $25!!!! They do this for a living!!!!! What really made me apprehensive and uneasy was that I was informed that when it came to getting my dog's teeth cleaned, it would be a technician doing that with the vet close by. Think about that for a minute, would you want a technician doing your dog's teeth....and everything else that needs to be done during that procedure, if they can't even trim a dog's nails correctly???? So, my dog and any future pets will be going to Stoney Pointe. By the way, they trimmed my dog's nails during his visit on Wednesday at Stoney Pointe, and he didn't cry out in pain, because they knew what they were doing. I wish you the best Dr. Steve, but with all the above mentioned, and the slim days and hours that Country Vet is opened, well, that was the last straw for me

I only give it one star because I assume you can't give it zero…read more Spencerport Country Vet was once a preeminent practice on the west side. Sadly, the competency has fallen considerably with the departure of Dr. Coughlin. The managing vet, Dr. Aimi, was not very thorough when examining our dog. Unfortunately with COVID, we couldn't be in the office, leaving us unaware of what he was or wasn't doing during her appointments. We hoped to find another vet but we couldn't find any that were accepting dogs. I called a few times to discuss problems with her eyes and GI troubles. Knowing she was not comfortable with drops, he offered no alternative solutions for her eyes and dismissed the GI issues entirely. We recently took our dog to see Dr. Aimi because was was throwing up daily. He looked at her and diagnosed her with pancreatitis. He had no intention of doing any blood work until I asked for it. The results came back the next day showing that she was in end stage kidney failure. He had his tech call me to let me know she had "elevated creatinine levels". I had to call back and get the actual results. Given the gravity of the situation, I think he should have personally called us. Instead he left it to his tech. We had her records transferred to Emergency Services. It looked like there was a gap in bloodwork for several years. We had to euthanize our seven year old dog one week later. I feel that if he had been proactively monitoring her internal organs, this might have been discovered much sooner and we could have implemented dietary changes MUCH sooner. We intended to leave Country Vet after all, but we were hoping to bring Zoey with us. I am clearly disappointed in what's become of that facility and I will go out of my way to make sure people know that. Please let our personal loss be the impetus to ensure your pets are getting a better quality of healthcare.

I have to agree with the other unhappy reviews. I finally had to take trainer Mike to small claims…read morecourt because he never showed up for scheduled classes. After all evidence was presented, the court ruled in my favor back in August 2022. As of this writing, I am still waiting for trainer Mike to pay me what the court awarded. And yes, hold on to your wallet...

From the owner: I am a dog trainer in Rochester, New York. I provide customized, personal dog training throughout…read morethe greater Rochester area. My skills were learned from training dog's for Michael's Mission, Anthony's Balanced Canine, and P.A.W.S. These companies adopted shelter rescue dogs and I put them through a long-term training process to determine whether they were capable of becoming service dogs. I have trained and provided service canines to people suffering from medical conditions (such as muscular dystrophy), autistic children, victims of violent crime, and war veteran's coping with PTSD. This process also vetted numerous emotional support dogs, therapeutic dogs, and well mannered house dogs.

5 absolutely beautiful & affordable & wonderful people. From…read morethe moment you walk in you feel secure that they will give your loved one the best care. Best place I have ever seen. kathleen Van Nort

I've had the misfortune of saying goodbye to two other dogs prior to using Pet Passages. They made…read morethis difficult experience so comforting. I can see the care they put into taking care of my dog's cremation. I've included a picture of the beautiful urn they gave us for my dog, Canela. They also gave us a paw print and a nose print as well as seeds in the shape of a heart that we can plant later in Canela's memory. I'm honestly blown away

My dogs LOVE Woofies! Taylor starts to whine as we pull into the parking lot. Cindy is wonderful…read morewith my two Shelties! I love the fact that all of her food, including the cookies, are healthy for the dogs! Thanks, Cindy, for providing our area with such a fun place to bring our dogs! Ann, Bob, Talor, and Kendall Lacey

The best doggie bakery on the West side. Cindy the owner is amazing and the dogs love her as she…read morealways takes the time with each dog and gives them lots of attention while they enjoy a special treat from her. Cookies are all natural ingredients. They also have a huge selections of dog toys, clothing. Make sure to grab some fresh made doggie ice cream on a hot day!

We've been taking our Australian shepherd to agility classes with Stephanie and with Bonnie on…read moreweave polls. Both have been extremely helpful and our dog has made great progress! I highly recommend the classes! Row has improved her behavior with other dogs, and she's a lot less reactive to being around moving dogs. I can't wait to see her progress over the next 6 months!

We've been taking our dog here for years when we travel and I've never had any issues. It is on the…read morepricey side for dog boarding, but I know that he gets treats and playtime with other dogs so good to know he's not just sitting in a kennel all day.

My Staffy Pit-Mix has been going there for hoarding for the past 7 years. They LOVE him. He doesn't…read moreplay well with others so he gets lots of attentions, when he's not snoozing away in a room (no crates). I love that I can see him on the cameras. And best of all there is ALWAYS someone on site - 24/7. Mark, the owner, is also an expert trainer and taught us how to use only positive reinforcement to make out 95-pound snuggle Pit the very best family member. Would never board our boy anywhere else.

I asked for help several times. I did everything I was told. Unfortunately killed another of my…read moredogs. I always recommended Mark. He never contacted me when I texted or messaged. I believe he is so fixated on dogs out of the country. I asked for help several times and did everything he said. At class he made my dog aggressive. She has a new home but my border Collie is dead.

My dog has been a camper at Camp Bow Wow in Rochester for a almost a year. She is a rescue…read moreChihuahua mix and was never properly socialized with other dogs. We wanted to find a place where she could interact with other dogs and have overnight care when we would go out of town. Her time at camp has improved her disposition towards other dogs. While she still isn't the most friendly with other dogs, she has shown a lot of improvement. We boarded her over Memorial Day weekend (2018) while we went away to get married. The staff has been incredible with providing updates and lots of pictures of our little girl. They are very good at communicating with us and always responsive over e-mail and the phone. We have also taken our dog for day care at other locations which is very convenient. I HIGHLY recommend Camp Bow Wow in Rochester!

Except that is not what actually happened. What really happened was the site in Tonawanda said the…read morevaccines were okay, so we had no clue that Rochester would refuse us when we travelled an hour and a half to get there. So one facility said fine, the other did not say anything until after we arrived and declined us. Inconsistency is not our fault yet we were banned from all Camp Bow Wows now after you ruined our Mother's Day plans. Blaming customers for your facility inconsistencies, ruining people's plans, giving the impression everything is okay, causing us to drive an hour and a half and then rejecting us and then not having any accountability in the matter is a huge thumbs down.

Such a nice experience with Bella! Our goldendoodle is our first puppy, the first for my daughter…read more The process was easy to follow, very detailed and comprehensive - i.e. we had to commit to getting training and we watched her process videos and suggestions - but this all speaks to Janelle's commitment to us and her pups. She is not going to let just anyone get a puppy, she wants them to have the best home. Communication was key. Being new to this or any puppy adoption, we had many, many texts between us so I never felt abandoned in the process. As our pup was available right away and we live in the Rochester area, we started talking on Saturday and had our lil girl on Monday! Big Thank You to Janelle for her wonderful breeding and adoption process!

After a very long time of researching breeders I decided that Janelle Cole at bellaminidoodles.com…read moreseemed like the best fit to work with. I found a beautiful puppy listed on the website " Fushia Girl " a mini goldendoodle i spoke to Jenelle 3 times before purchasing. She sent me the invoice for 3,900.00. Once I paid in full she texted me not thanking me for the payment but to complain she forgot to add on the $110.00 processing fee she gets charged when one uses a credit card. Although this was settled once she realized her error Jenelle advised she would pay for this fee along with the " training the pup received " I selected a pick up date see her website she charges $550.00 for pick up in Lee Massachusetts. Once a delivery date was set I received another text from Jenelle advising me to bring $675.00 in cash for the delivery driver. Big difference $550.00 to $675.00. I arrived early that day to pick up the puppy, no delivery company existed it was just her son. I pay the $675.00 was handed the pup and drove home the 2 hours. When finally was getting settled at home I noticed I was given the wrong dog. I also must add this pup was so shaggy, messy, matted and poor thng couldn't see with the amount of hair covering the eyes. I brought the pup to TWO pet specialists and was told this dog is NOT a Pure Goldendoodle this is closer to a Poddle. I contacted Jenelle Cole that same night at 732pm via text, expressed my concern to Jenelle Cole. Radio Silent, No Text, No Phone Call nothing. The next day at 130 pm I finally connected with Jenelle Cole owner of Bellaminidoodles.com. The reply I received " anyone who is not happy with the puppy they receive I always tell them to bring the puppy back to me " I remind her I live in Massachusetts and she lives in Rochester NY a 938 miles round trip. That day I spend 2 hours researching flight nanny, delivery companies, private flights out of the Beverly ma airport, thought about renting a car, looked into taking a bus to NY so many ideas but every idea I had and looked into would cost $650.00 at minimum to get the pup returned to NY. I finally decided I would drive my own car that is a lease to NY. I reached back out to Janelle and ask her if she would kindly return my $675.00 cash from the pick up delivery and I Will agree to drive the pup I have back to her home in Rochester NY. Her reply " I am not paying one penny for your expense to bring the pup back to me this is your responsibility " Text me when you are on your way, and hangs up on the phone on me. The next day at 4:42 am I got in the car and drove to NY. I arrived at 12:35 pm returned the pup back to Jenelle Cole. She begged me not to post any reviews. She asked me if I thought she was being fair I replied NO but showed zero compassion. All I wanted and still want is the delivery fee of $675.00 returned to me. Note again her sketchy website says her delivery fee to pick-up a pup is $550.00 so why was I was charged $675.00 is wild. I returned home that same night at 920pm. I drove 987 miles, drove a total of 14 hours, spent $140.00 on gas in one day a big loss for me. The next day Jenelle Cole texted me showing me pictures of the pup all well groomed saying she has been adopted for $3400. I submitted a complaint with the Attorney general office in NY thankfully they have a Lemon Law for Dogs. Waiting for the outcome, I just want my refund. #1 pic is the dog I purchased, #2 & 3rd picture is how I received the pup, shaggy, messy and not the same dog. Lastly her pups are not " Trained " so please beware and no I do not recommend bellaminidoodles.com. They advertise Goldendoodles but are selling Poodles. Note multiple negative reviews posted on bellaminidoodles.com most concerning her last positive review is not recent dated back to 2019. Could be family or friends posting a positive review.