Have to be open to make the sale.... Went there twice. Both times the hand written sign said it was…read moreopen. I really wanted to do business with this store.... Went up the street and placed my order. The store was open when it said it would be.

Great pre-sale customer service (friendly and professional person came to measure room and store…read morewas well stocked with options) but price quote was almost double the second quote I received for comparable quality carpet and installation service.

Fixed pool tiles early summer but didn't finish the job despite promising to return. Won't return…read morecalls.

From the owner: Interior and exterior house painting, wood flooring and tile!read more

The only reason I gave James Watts and his business (Cape Cod Floor Pros) five stars is because I…read morecouldn't give him seven. He and his crew installed new pine floors in three bedrooms. They also moved the large furniture, removed and discarded the carpeting in all three rooms. I had used other contractors in the past and their incompetence on several levels was infuriating. Not so this time. James is the essence of professionalism. I checked out his references, and their glowing reports convinced me to go with him. He knows his stuff -- woods and related flooring materials, finishes, installation methods, what does and does not work in certain situations and much more. I needed pine floors to match the rest of the house, but despite the relatively soft wood I needed a finish that could not be damaged by my energetic 75-lb black lab's nails. So far (a month later) the floor finish appears bulletproof, unlike finishes applied by other contractors who promised the same thing. Installing floors is a dusty business, and by using tool vacuums and plastic sheeting and working outside wherever possible James kept dust in the house to a minimum. James finished the job on time (we delayed him a bit) and on budget. His prices are comparable to other estimates I received, but the quality of his work and his professionalism made choosing him a no-brainer. He's the go-to guy for my next floor project.

We met with James and told him we were moving in June 23. We prepped the living room and bedroom…read moreJune 9th and notified him . His start date was June 18. He told us he would sand and poly on 18th and poly next two days so the floors would be ready. Needless to say we hired a big moving truck and arrived to soaking wet floors. All furniture needed to be put in kitchen and cellar. Now we have to move all furniture ourselves in 72 hours. Not a pleasant experience. Make sure you get a written timeline. Not a man of his word. Keri M. Just received a text from James after my review. He called me an asshole.

I went to Ideal for pricing and product idea's for my living room, from the moment i walked in the…read moredoor i felt welcome and invited to ask questions. By the time i walked out the door I had everything i needed to make a decision. From start to finish including the install everything was handled professionally and I will definitely go back the next time I need flooring. Thank you for making everything so simple.

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

Great quality, price and communication start to finish! I would highly recommend Alex to anyone…read morewith a floor project in the Cape area.

I would strongly warn other homeowners to be very careful with this company. They installed wood…read morefloors in my historic home in Newport, and after only a short period of time the floors dried out, shrank, and opened up with obvious, unattractive gaps between the boards. For a paid professional installation, this result is unacceptable. What makes this experience even worse is their complete refusal to deal with the problem afterward. I paid their invoices fully and on time. When I contacted them and asked them to return, inspect the damage, and discuss a remedy, they stopped communicating altogether. Calls were not returned. Emails were ignored. Good contractors stand behind their work. This company did not. In my experience, they delivered poor workmanship, then avoided responsibility once payment had been collected. I cannot recommend them, and I think potential clients should take this behavior very seriously.

We had Bostonian Floor Company refinish our floors recently, and they did a great job. They'd come…read morerecommended by some friends in Framingham, who had also had a great experience with them. John came by a couple weeks beforehand to take measurements and provide us with an estimate. They were able to schedule the work at a time that was very convenient for us, and they did a fantastic job. The floors look great, and they were very professional and easy to work with. Price was also reasonable too.

Can not stress enough how talented this team is. We were lucky enough to be able to get Bostonian…read moreFloor Company on board and let me tell you , they did not disappoint. From their professionalism to being detailed oriented I would give them a 10 star but this app only allows 5.

Is Yelp the only accurate review site? Because I have no idea how this company has received 4.9…read morestars on another site. Mind blowing! Cici and Susan's reviews were spot on. The designer doesn't know how to measure. Seriously. That's embarrassing. My itemized list suddenly had different materials listed. Prices changed. Funny, I bet they were banking that people wouldn't notice. Lame excuse on how they got caught. "clerical error" The materials are sorely overcharged..by a lot. Oh and their terms of service...yeah they spent more time and effort writing that up then they do about their designing services. They're very good with excuses as they have one for everything. Lastly, maybe some of the "designers" should take a course in Functionality 101. Their suggestions were pitiful ...i took losses on replacing some of their crap ideas. Hindsight--- hire a good contractor and get suggestions and do the legwork yourself.

A nightmare, plain and simple. Measurements were incorrect, one page of the plans were different…read morefrom the next, missing information on plans.... The list is endless. Staff was unresponsive and missing throughout the total renovation. Too many issues to list. I would avoid at all cost.

Carpets of Cape Cod earned my business the first time I walked in the door. After visiting the…read morestring of flooring stores in Hyannis and neighboring area, it was clear the Carpets of Cape Cod cared about me and actually wanted my business. Where other stores had lackluster employees who either were rushing to get out the door a half hour before closing time or who stayed perched behind the counter waiting until I looked by myself for fifteen minutes and finally asked if there were any salespeople, Jean Cote, one of the owners, at CCC was personable, pleasant and professional. I found exactly what I wanted and felt the price was fair and competitive. I was flexible on my delivery and installation since I had a seasonal cottage and not in a rush, but I was pleasantly surprised that my wait was short. Mike Cote, another owner, kept me posted on installation dates and any delays in getting products. Always apologetic, I feel he and his team were feeling the effects of insufficient staffing due to Covid and trying their best. I could not be happier with the floor that replaced a two year old bamboo floor that buckled due to improper installation by another company. I had a minor snafu because of some construction I had done that required a special transition piece after I placed my order, but that, too, was resolved to my satisfaction by Mark Cote, another family member. Today, I had a second floor installed at a different location. The team, again led by Mark Cote, did a great job working very efficiently and neatly. I could not be happier and was intrigued when Mark told me how many of his family members have been involved in the "family business". I should also shout out Brandon, who is not part of the family, but was most helpful in scheduling my recent work and ensuring that it was done on an expedited and timely basis per my request. I think there are lots of places to purchase floors on Cape Cod. Whenever possible, I would always opt for a local, family-owned business vs. a national discount store or other outlet. In the end, you support the local economy and you build a relationship with local people who are working hard to stay above water. Kudos to the Cote family and staff for doing their best during Covid and beyond! Five Stars from me!

Carpets of Cape Cod goes over and beyond to help their customers find the perfect rug. They have…read moreone of the best selections of carpets on the Cape. Jeanne is very knowledgable and provided amazing customer service. The installers were professional and took the time to place the rugs exactly how I wanted them. I am so happy to find a local business that cares about the customer experience and strives to exceed all expectations.