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Dawkins Construction

5.0 (1 review)
Closed 8:00 am - 5:00 pm

Services - Dawkins Construction

Bathroom remodeling

Kitchen remodeling

Remodeling

Dawkins Construction Photos

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11 years ago

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American Home Shield

American Home Shield

(92 reviews)

Downtown

I previously filed a complaint with BBB concerning AHS denial of my claim for coverage of a…read morebuilt-in exhaust fan. After filing several reviews and writing letters to their CEO and CFO, I received ,and accepted, their offer of a Cash-In-Lieu of payment of 63% of my out-of-pocket expense to repair the fan.

This is the abridged version…read more September 29, 2025 we contacted American Home Shield (AHS) due to problems with the dishwasher making loud noises and the refrigerator not holding temperature causing HI (or H1) on the temperature sensor, mold condensation on the fridge gasket and along side the freezer, when door stays open it no longer beeps, and water filter not working. The first contracted vendor was non-responsive so AHS assigned someone else. On October 2nd, the new contracted AHS vendor indicated that they did not see issues with the dishwasher but noted several issues with the fridge. They indicated that they needed to replace: 1. Door seal gaskets (2) 2. Damper Control 3. Control Board 4. Water Filter Bypass 5. Temperature Sensor After some time I called the AHS escalation department to get an update to discover that there were issues between AHS and the contracted vendor about the parts being ordered vs received this was around October 10. I continually had to have this matter escalated within AHS due to the lack of communication with the contracted AHS vendor. We began to have food spoilage and I indicated this matter to AHS. Finally, around October 16, the contracted AHS representative returned with parts but the replaced parts did not fix the problems. Then this contracted vendor tried again October 24 with no results. Each time a new dispatch number is assigned and date as if the need has changed when the initial matter has never been addressed. Then October 29 a new dispatch number was assigned for the same issues. On November 7, the same company sent another representative who brought another 2 different types of seal gaskets from the previous representative but did not address the initial issue that was pointed out. Both gaskets were forced on but only the freezer one stuck on. As I was continually escalating the matter each time I called finally Lilnel (AHS) sent me an email on November 19 to express concern. We had been going back and forth until 11.24, at which time she asked if it was ok to close the matter and I told her no because the matter had not been resolved. Now there is another problem that once the gasket was installed a crack is now present on the left side of the freezer and water leaking at the bottom of the freezer. I sent photos. The new contracted vendor arrived on 11.25 and indicated that the cracks that are now present on both sides of the freezer are normal. And that due to the frozen water leakage on the bottom of the freezer it is due to a clogged water line and the defrost drain. After reading to the AHS contractor that this wasn't normal. He indicated that he would tell AHS about his findings not addressing the initial issue as the previous vendors and that he would request parts for the water line and the defrost drain. I sent the updated emails to Lilnel. Initially it bounced back indicating that the photos were too large so I resent the emails in 3-4 sections. Now there is excessive floor damage which is worse from over a month ago. AHS has been informed of this during my several calls including the escalation department and my updates to Lilnel. We are continually paying our monthly premiums and at this point all we want is a replacement refrigerator, and our floors repaired to make us whole after dealing with this for 2 months and counting. AHS used to be a great company but now they're just scamming and gaslighting their customers. , gaslighting. They're sending SOCIAL MEDIA responses to deal with complaints via disputes which is not acceptable. REPLACE MY FRIDGE AND FIX MY DAMAGED FLOORS.

Dawkins Construction - contractors - Updated May 2026

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