My family and I moved from Brooklyn 3 years ago. Initially when we arrived, I decided to visit the Davis Visionworks store by my house. When I walked in I did not feel welcomed so I decided to keep commuting back to the Davis Visionworks I had been going to for years in Brooklyn. Because school is just around the corner and I did not feel like driving over 30 miles, I decided to give this location a try. I AM SO GLAD I DID!!!. From the moment I walked with my son we were greeted warmly. Kamila, the young lady at the front showed me the frames that were covered under our insurance. She also did our pre-test intake. She was extremely KIND and PATIENT as it took my son a couple of tries to get through this process. We were then seen by Doctor Romain. She was very KIND and took the time to ask us questions about our vision to see if we had any changes or concerns since our last visit. Dr. Romain was very PERSONABLE and I really appreciated her approach to our examinations. Not only was she was very thorough, but she also explained what she was doing and I did not feel rushed at all.. After our exams we were taken to Nyasia. She was WARM, WELCOMING and extremely HELPFUL to us, both in finding frames and giving us feedback on what looked good on our faces. In addition, Nyasia was PATIENT!!! She took the time to listen to all my concerns and then to see what the best options were for the add-ons that would be best suitable for us. I left this store feeling great about the money I spent and confident that our needs had been met. We will no longer be traveling back to Brooklyn for our yearly eye exams and glasses. This is now my family's eye care destination! The customer service we received at this store was EXCELLENT! Every employee we interacted with was kind and friendly. Overall, I highly recommend this store for anyone who values top notch customer service and a personable approach to eye care. read more

Great group of people. From the online appointment setting to the caring doctor & knowledgeable staff! I highly recommend this location as it was close to shopping as well. read more

I used to really enjoy going to this location once a year until I received a fraud notification from my bank for charges over a thousand dollars on a card I only used here. An employee here tried to purchase two separate orders of 550 dollars worth of designer items and then proceeded to buy lunch at cava down the street from the location for 30 dollars and dinner at wingstop worth up to 130 dollars a few days later. I had to cancel my card and open an investigation with my bank. I'm really disappointed and recommend everyone be weary of this location ! read more

All of The Davis vision offices that I've gone too are bad but this last experience makes this location win the loser award. Doc is ok though. The staff does not know what hey are doing and take no ownership. They actually lie about what you are paying for. They are rude, take no responsibility for mistakes they make and confrontational. They refuse to "make it right" or give a refund. I have since disputed with my credit card. Wait time is absurd. Stay away from this place. I've contacted my Union as I work for NY State to start the process of finding other providers for our members. After speaking to telephone customer service, they advised me that the Territory Director (Kathleen Setter) would contact me asap. Needless to say I have not heard from her. Beware. read more

Amazing staff!!! Courteous, helpful, and knowledgeable... I couldn't have asked for a better experience. It's truly a pleasure in this day and age to deal with competent and kind people! I wouldn't go anywhere else... thank you Toni, Kathy, Jim and the entire staff of the Airport Plaza location.... truly a pleasure! :-) read more

Great staff - great Doctor. Even when we picked up our glasses the Doctor and Jim were so friendly. Definitely recommend this place and Doctor. read more

I had gone to this location years ago and was not very happy and didn't go back for subsequent glasses. I wandered into this location today hoping to use my vision benefit before the end of the year--in just a few hours. when I walked in I was told that if I didn't have an appointment I could not be seen. Understanding that, I went to leave and the owner told me that he would help me. I picked out my frames and he helped me get the order together. To make myself a worse customer, I forgot the prescription at home but Howard the owner was so helpful, kind, and patient he got my order processed so that I was able to take advantage of my insurance benefits before they ran out. I appreciate the level of customer service I received today and will definitely be coming back for any future needs as will my husband. thank you again!! read more

Great customer service! Jim replaced the nose pads on my glasses in no time and made sure that the lenses were clean and clear afterwards. His friendliness put me at ease too - was stressed coming into the shop because one of my nose pads had broken off. Highly recommend! read more

Great experience! I had stopped coming here two years ago soley because the doctor was an arrogant jerk. The front staff has always been amazing but i could not stand the attitude of the doctor. I was so happy to find out that Dr. Arrogant was no longer there. I took a chance and was seen by Dr Romain. She is amazing ... night and day experience. As always the front staff was wonderful. We will be back! read more

Most disorganized, unprofessional staff of people I have ever encountered. No communication between any of the employees and doctors. I only went because it was closer to me than the optometrist I usually go to and I will never, ever return again. It should not have taken eight appointments to receive glasses and a prescription for contacts. Back to my old doctor it is! They were a million times better than Visionworks Farmingdale. I have to say the woman who answered the phone once to schedule an appointment was very nice... read more

As I walked into Davis Visionworks I was greeted with a smile and assisted by an available associate. She was friendly and helpful in addition to fixing the screw to my glasses. read more

Can't even make an appointment online. When I call the store it redirects me to looking up their website, which isn't working. Can't even speak with anyone on the chat feature to make an appointment. Terrible experience overall read more

I have been to this Davis Vision the past 4 years. I never really thought much of them. This past time I had a new Optometrist, I believe her name is Laura Romain. She was fantastic. Very professional, answered all my questions without making me feel like i was a bother or not smart. As Always Jim McNAir was a pleasure in helping me pick out and reduce the costs on all the 'extras'. When calling in to see if mine were in I got fast answers and was overall very happy. Enough to post when i normally dont! read more

TERRIBLE!!! I was greeted by the lady at the front desk and I apologized because I was 5 mins late for my appointment.. she responds "oh you're late we'll I don't think he can take you". Rude!! Whatever happened to customer service? After confirming with the dr that he couldn't take me she asked if I would Like to reschedule... reschedule over 5 mins!! Clearly I won't be going back there! read more

The nose bridge on my sunglasses broke off. So I decided to stop in here to see if they can help me. The fixed the nose bridge at no charge even though I didn't purchase the glasses from them. read more

The staff is wonderful.I spent quite sometime just looking and trying on different types of frames without feeling pressured to purchase or buy. Any questions I had were answered quickly and with a smile. I will definitely be back. Plus the promotions they offer are great as well. read more

Everyone is always polite and friendly when I go there. They acknowledge you when you walk in even if on the phone. Jim is especially helpful and always friendly and knowledgable in helping me pick out lenses for my frames. I been going to this location for years. I reccomend them highly read more

Excellent service. Professional and quick. Mr. Jim McNair was exceptional and helpful. Not only did he assist me with my selection he took the time and fixed my broken glasses. I must of sat on them 100 times and I had no hope they would ever be useable but that didn't deter Mr. McNair. Great experience. read more

Friendly employees. Fixed a pair of glasses for us and went the full mile to make sure they were as good as new.

This place is terrible. They take forever to get you your contact lens orders, and act like they don't have a clue when you call up to find out where your order is. They manage to charge you at the moment you place your order, then you wait two weeks for your lenses to even come in. Also always hidden fees on the lenses. I am forced to wear dailies and though I have been wearing the same lenses for years, the price is never the same and there are weird fees they "didn't tell you about last time." read more

Friendly and helpful staff! They replaced my broken glasses quickly and helped me purchase another pair. I'm definitely going back!