We broke down on Rt. 95 on our way home from our vacation. Another dealer incorrectly torqued the lug nuts on our Durango and we almost lost a wheel when the studs sheared off. It was 9pm on a Friday night and we were 750 miles from home. I was short on ideas on how to go about getting it repaired on a weekend in an area that we were unfamiliar with, but luckily we were only a few miles away from Rick Keffer Dodge. I left a voice mail for the service department, and by the time we checked in to the hotel I had my message returned by Billy Skipper. It was 11pm on Friday night, and he told me that he could get our car in the shop first thing in the morning! I brought the car by in the morning and they had us back on the road by 10am! I can't thank these guys enough for going above and beyond and turning our misfortune in to a minor bump in the road. Outstanding customer service! read more

Do not go to this dealership- I am firm believer that you should use the dealership that you bought your vehicle. I had an oil leak and took my jeep to Davis- they kept it all day to finally tell me every gasket needed to be replaced- $5800 worth. They did not do a dye test to see where the problem was located. I took it to another dealership in Starke and they located the leak and the cost was less than a third and they even replaced oil filter and several other items. Do not trust these people!! 4/24/26 read more

Don't go here. I go to Jeep dealers for everything and I've lived in several cities now where I've done this. Moved here recently and thought nothing of it to take my car to this dealer near my house. They looked at me and saw a young girl who they could get money out of. I went in for a very specific fix with my gear shift that I researched ahead of time to know what to expect. They came back to me after 40 minutes with all their "recommendations" for some extra checks they ran as a "courtesy" to me. Came back with nearly $5,000 of suggested updates including two new batteries. They used scare tactics to get me to agree to them, such as my car will break down soon because of the batteries. I said do what I came for and nothing more. As I checked out, they told me my car needs further maintenance and I need to come back. I will never go back again, which is a lot coming from a person previously loyal to Jeep dealerships. They saw me walk in and saw dollar signs! read more

Don't lie to customers to pad your bottom line told me it was essential to get a 1000 warranty that proved useless

Not sure why the negative reviews. Our experience with the service department was great. Prompt and efficient. We had a regular 20k mile service and a recall to solve. read more

They got me in quick and only took 1/2 hr to complete a recall item. Most knowledgeable service dept I have visited in a while.

Well, Davis ain't no Rick Keffer, that's for sure. Used to be the hands down best dealership in the area with attentive service staff that actually tried to figure out the best way to help you. Not any more. Service team are robots and they don't have one mechanic on staff. At best they're part replacers. They couldn't be bothered diagnose a mechanical issue if you came in for some other reasons. If it's not completely broken, they can't tell what the problem is, let alone fix it. Their sales staff has had a horrible reputation for years, but I wouldn't know because I'd never buy a vehicle from them if it means using this service dept. Again, they're way better than Jacksonville JCD, but that doesn't mean they're not awful. If you own a Jeep in North Florida, well, God help you! read more

Can I just say WOW what a GREAT EXPERIENCE!!! I am the original owner of of my 2020 wrangler (41,000 miles) and have only ever had it serviced at a Jeep dealership. Recently, my Sky One Touch top broke. I live in Jacksonville, so I brought it to the Jax Jeep service dept off baymeadows and they quoted me $5200, said I was out of warranty and it is caused by 100% jeep parts malfunctioning...so basically sorry, not sorry your s*** out of luck. With immense dissatisfaction from that experience, I went to the Davis Jeep service department for another quote. Not only was it significantly less, they were friendly, exuded integrity, and completed the top replacement in no time. If you live in Jacksonville and own a Jeep, take the drive out to Yulee for all of your service needs, you will not be disappointed!!! Ask for David and Keila, they were awesome!!! Thank you again:) read more

I brought my jeep grand Cherokee to this dealership in order for diagnostics to be ran because I was having problems with my all-wheel-drive not engaging. The vehicle is permanently all wheel drive. I got a phone call expressing how sorry these people were but they had to inform me that my car had over $12,000 worth of repairs that needed to be made in order to make it right. I obviously knew this was a joke because there's no way this was possible the car drove perfectly fine. There were no issues besides the four-wheel-drive not engaging. I took it to a local mechanic up in Georgia in my hometown and just found out that the total cost to repair the vehicle will be $900. It was a transfer case actuator which can be found online for around $600. I would stay away from this dealership at all cost. These people are crooks and they will literally take every thing from you if it means they can line their pockets with money. Do not buy a vehicle from here. Do not get your oil changed here I would not recommend even looking in this dealerships direction. I repeat do not trust these people with anything stay away from the dealership. read more

I brought my car in because it was sputtering at low speeds. I wanted to be sure it wasn't anything serious, especially while the vehicle was still under warranty. I was advised that it wasn't anything mechanical but I needed a tune up. and my fluids needed to be changed ... my total was, give or take, about $800. I declined the repairs so my total for the diagnostic was $154. At pickup, my husband was advised I declined services that would have been included in the diagnostic costs... I was not advised of this. It would have been courteous of the rep to let me know that 'so& so' is included so we will take care of it. I would have felt much better knowing I got something for the money I was paying for them to say I need a tuneup. Not to mention my husband frequents this place but I know who won't be anymore. Me! Dealer 'services' more often than not is a ripoff. read more

We had a blown tire traveling on 95. Davis had a tire at a good price and availability. The price they quoted was the price at the end. The only issue was that it took 2 hours to replace the tire. read more

Stay away. The technicians couldn't diagnose a flat tire if they were shown the hole in it. Better off doing the repair's yourself you are at least the same level of knowledge as the technicians there at Davis. read more

I took my 2021 jeep gladiator in to have some warranty items fixed, and they wanted to charge me $505 just to look at it?!? Why in the world would I be paying for you to look at items that are covered under the warranty?!? I would not recommend and I will never do business here myself again read more

I took my truck there for a few oil changes. The customer service was never great, but I tolerated it because I live close by. The last time I was there sitting alone in the waiting room I overheard the service department employees talking bad about different customers as they left the building. I knew at that moment I'd never go back. So now I take my truck to Jacksonville for service where I bought it. It's further to drive, but the customer service is worth it. read more

I just left this dealership. I visited the Express lane for an oil change. I was told there were 2 cars in the bays being worked on then 1 other ahead of me. The wait would be 2 hours. I asked if I could make an appointment and was told no because it was an Express service. I think this is unacceptable to others besides me. There is nothing Express about a 2 hour wait. read more

Brought my 2016 wrangler in for a grinding noise. I previously check with a shop near my home and they told me it was my belt tensioner which they showed me how they knew. Note: I'm also a mechanic so I knew what it was. Brought it up here because it was still under warranty. They assured me it was my alternator and I paid $150 for them to look at it for ten minutes. I knew it wasn't the alternator but in order for them cover the actual problem I had to buy an alternator and prove that it was not the problem. Crazy, the alternator did nothing to fix the issue! I bring it back to them and they look at it again and say it's the belt tensioner this time. But don't worry, you don't have to pay the $100 warranty deductible because you paid us $150 last time. So I'm out an extra $50 that I shouldn't have paid and bought a new alternator ($200). Their service reps behind the desk are great! I'm just very very displeased with their lack of attention. It was very easy for them to open the hood and say it was the alternator. Anyone trained well would have diagnosed it right the first time. I'm very upset they didn't bother address the extra money that I should have not paid. Not to mention all the time I spent going back and forth to them. I will not be bringing any of our vehicle here anymore. I'd rather drive further to a better jeep dealership. FYI. I put the old alternator back on before I brought it to them when they were installing the belt tensioner. The issue was immediately fixed when the new tensioner was replaced and not a peep out of the old alternator. read more

Unfortunately, it seems like they are ill-equipped to handle service calls. I called the service department several times and it just goes right to voicemail. And when I talked to the front desk, he said sorry there's nothing I can do for you. I'll patch you through to the service department but the service department won't pick up. read more

Brought a car in for repair. The "computer" gave them a solution. In driving the car home in failed with the same problem less than 5 miles from the dealership. Further examination found that the "Computer" did tell the whole story . The problem would cost more than the car was worth. Overall I spent $1700 to NOT have my car fixed. If you use the service, get guarantees BEFORE accepting the car. read more

With LESS than 300 miles on my new vehicle and less than 5 days, I had to bring it to the dealership for a check engine light. Two days after I bought it, I had a "gas cap" light, we were smelling gas fumes and the check engine light came on when I was driving home from work. Not a good start to owning my first ever Dodge product! However..... Billy took my vehicle in, right away on a Saturday morning and within the hour gave me the news....the fuel tank was cracked causing a large leak in the EVAP (emissions) system. It would be 7-10 days to get a tank and fuel pump. Today, being the 7th day, my truck was ready to be picked up. No issues at all with the service department. I was in/out when picking it up and everyone has been very friendly. read more

I purchased a used Dodge Ram, (Not from Davis), and the dealer agreed to purchase a new radio for the truck to replace the missing one. Once the radio was installed, I had to locate the code, which is when Davis got involved. I spoke to a very professional young lady named Hannah in the parts department, which walked me through the process, which wasn't as cut and dry as I was led to believe. Once I got the info I needed, her and her manager was very helpful in helping me the code for my radio. Keep in mind, they had nothing to do with the purchase of the radio, or the truck, and bent over backwards to help me out. That's the kind of customer service I can get behind, and will definitely use them when I need something in the future. Based on how helpful they were to a non-customer, I highly recommend this dealership. They helped when they had no reason to...awesome! Thank you for your help Hannah. Greatly appreciated. read more

Excellent friendly service. Always!!! Waiting areA and restroom were pristine! Service tech knowledgeable and detail oriented read more

Seriously? What possible reason would I have to discuss my review with you? My review of Davis Jeep is accurate and truthful. I'm certainly not going to edit my review for you. You cost my a lot of money, inconvenience, and a huge dose of aggravation. I've had 4 Jeeps, this new one was absolutely the worst. Your dealership is a breeding ground for ineptitude. So,the only recourse I have is to put the situation on a review for others to see, then they can make informed decisions about Davis Chrysler Jeep. read more

Worst service dept ever. Told me it would be $800. and 8 hrs to figure out what was wrong with my car. Rude and hateful guy in service.

Not the best experience. Salesman was professional right up until the financial end of it didn't meet our requirements. Then we were handed the keys to our vehicle and abruptly shown the door. Left a bad feeling with both my wife and myself. read more

Davis dodge ,jeep had my vehicle for a month and a half,keep telling me the part was back order,call a another place call to Dodge Jeep in Jacksonville and got all the information the manufacturer that Davis had no longer made the part for my car they were screwing me around having me to wait saying my car was undrivable when my car was drivable it's really sad when you trust a dealer with your car and get unsatisfactory results shame on you and you know its the truth. read more

My 2016 Jeep Cherokee has had to have 2 major repairs in the last 4 months. Today, the service department manager treated me with nothing but rudeness and condescension after I questioned my bill. They tacked on additional fees to my purchased extended warranty's deductible. The only work they did today was warranty work, so I should have only been responsible for the deductible, not the deductible +41%. He treated me like I was just a trashy person who didn't want to pay my bill. Inexcusable. NEWS FLASH Allowing your manager to be so rude to a woman who is legitimately questioning charges on her bill is very poor customer service, Davis Chrysler Dodge Jeep Ram!!! The other experiences I had here were not great either. I had to bring my Jeep to this dealership twice before they could diagnose a transmission problem -it was not shifting properly and would pause or stall in intersections. life-threatening!! The first time, they performed a software update and charged me $170. The second time, they finally found the problem, but I had to wait two days on a part. They ordered a defective part. This delay caused me to be stuck with rental car fees for a week instead of 3 days. They were not the least bit interested in sharing that cost with me, even though the fees were due to a defective Jeep part or more likely an error on their part in ordering. Just a side note-the first time I took it for transmission problems, it was still Rick Keffer. The second time, it was Davis. I am saddened and frustrated as I wanted to be able to have my vehicle work done locally and contribute to my local economy instead of Jacksonville's. I will drive to Kingsland or Jacksonville until I can trade in this Jeep. If I have to have this Jeep towed, I will pay extra to have it towed anywhere but to Davis Chrysler Dodge Jeep Ram. A vehicle that has been well-maintained, has mainly highway miles, and is less than 3 years old should not need major repair work, much less 2 major repairs in a 4 month span. I am very thankful I purchased the extended warranty. I won't buy another Jeep. Thanks to the poor customer service I have received here at my local dealership, I won't buy a Chrysler, Dodge, or Ram either. read more

i am 70 years old and take care of my 90 year old mother we purchased mutiple vehicles from davis along with referring others to purchase simply for them to have my vehicle for 3.5 weeks with nothing complete. they want to blame the warranty provider however they do not call back their customers. i have called don every day leaving messages sometimes to not even get a returned call. do not purchase a car from here and definitely do not take your vehicle here for service. read more

This is now Davis jeep/ dodge. It was much better before when it was Keifer Jeep/ Dodge. Customer service, is very poor. They have a section dedicated to customer service, but I don't think they get it. read more

Zero stars!! Absolutely the worst car buying experience ever!! I was warned not to go to this dealership and didn't listen. Don't make the same mistake that I did!! Go anywhere else!! Was forced to pick a star before I could post, otherwise it would be zero stars. I was told I had several features on the 2019 Ram Rebel that I did not have. After six hours at the dealership I told the salesman I would go through all the features the next day (Sunday). Went back on Monday and they still insisted I had these features. The dealership kept my truck for nine days, while I drove a stripped mini van. After nine the days, the service department determined this truck just didn't come with any of them. Top management would not help me or do anything to make it right and then just stopped returning my calls and emails. After only four months I went to real Chrysler, Dodge Ram dealership and traded it. Please do not waste your time going to Davis Chrysler Jeep Dodge in Yulee, FL! read more

Found a truck on line that I wanted. Went in for a test. Met with Emmett, the sales person. The truck was fine, what I needed, the price was ok, could have been a little better. Explained that I did not want my credit over pulled. Filled out the app and waited. After trying to teach someone for 2 days I finally got a call from the finance manager saying I was approved. When he gave me the terms I said there must be a mistake, the truck I looked at was $10,000, he gave me a price of over $18,000 over the phone ! I said no, it was the 2015 Chevy, he said no it was the 2011 GMC. Again I said no, he wanted to argue. Then he said, oh, we couldn't get that one approved because it has 126,000 miles on it, however the GMC THAT IS 4 YRS OLDER has 98,000 miles on it and somehow that was my only choice. I call B.S. they are scammers, oh and all of this after hitting my credit with 6 hard inquiries. These people are not to be trusted....at all. read more

Words can not describe how thankful my fiancé and I are for Davis! From the time we first initially called to when we went in service and were helped, everyone was so KIND!! We had bought a 2022 Jeep Compass from another dealership, and it instantly had issues. Billy in service is an absolute Angel!! There are not enough words to explain how amazing he is! After a long five months with the previous dealership dismissing our issues as "electrical and you'll have to wait for an update," Billy and his team found the issue in less than an hour! Billy kept us up to date with everything! We were never left wondering what was going on. The only mistake we made was not buying our jeep from Davis from the start! I live about 40 minutes away and will make the drive to them from now on, even for an oil change! There is absolutely no other option other than Davis! They are by far the most professional, kind, and genuine people you could come across!! Billy and his team's care for their customers are the most sincere I've ever seen. I am not one to usually leave reviews, but Davis deserves all the praise in the world!! read more

My family was down for a visit.. the van oil light was on. so i told them to go to the local dealer... they said 125.00 to look at it... also told them van was pulling to one side.... went to get van later that day and was told 414.00.. because they need to pay the hourly rate.. of 125 a hour... they fixed nothing. but if they wanted them to fix it , it would be over 3500.00. when they got home to NY.. there mechanic told them.. tires are worn causing van to pull to one side & they need an oil sensor... they had everything fixed Plus two new front tires & front end alignment for 350.00 The fix was less then this dealers diagnostic casts.. stay away from this dealer if you have out of state tags. read more

Highly recommend you go elsewhere. I've bought two cars this year - one was a wonderful purchase experience and service (not here) the other was purchased from here and they will never get my business again. Norm, the finance guy, will try to belittle you into purchasing extra add ons (Read higher $ for him) and turns rude when declined. Norm will run your credit with misspelled name (despite having ID in front of him) so abnormalities occur and credit declined except where he wants to finance you- more $. The typical sequestration and back and forth of salesman/ manager/ client which just makes me feel like this is my granddad's dealership. THEN- don't even ask them to fix any problems- like the fact they didn't submit paperwork to bank and registration correctly - Norm will try to pressure you into reworking the deal with different bank- more $ and then be super pissy about your request for a new temp tag. STAY AWAY from this place! read more

I took my Jeep to just have the oil changed and went to the express lane I was told it would be about 2 hours and I said ok. I have been waiting for 3 hours and it still has not been taking back. Confused on what the express lane is. Customer service in the maintenance department is awful. read more

This dealership was amazing! After shopping dealerships across the southeast (Approx. 25 Dealership visits in 6 states) I almost gave up. I had a horrible tasste in my mouth from every place I went. I heard about Rick Keffer Dodge, and personally thought it was too good to be true because I had been to dealerships as far as Texas, and this one was very close to home in comparison. After a couple of busy weeks, I finally drug myself in there, and WOW! What a great experience! No Hassle.. totally transparent operation. They Were absolutely, hands down, the best there is! I was no dreamcase either. I was way upside down and not working on a deal that was going to make someone rich. My Sales Associate, Stacey G., was a true light in the dark. I'm glad I like the direction that DCJ is going because I will be buying from these guys until they stop selling! Thank you Mr. Keffer; and your ENTIRE Staff! -W.Watson read more

Stay away from them new owner adding shop fees to service and new diagnostic fees total rip off

Hands down, best car buying experience I have ever had. It was truly amazing. This business has a customer for life.

Stacey Gemberling was fantastic, she was very helpful during the entire process. Very courteous, and absolutely no hassle or haggle! I bought a Jeep Wrangler from them and I am super stoked! I have not purchased a new vehicle in 8 years, and the folks here made everything so easy. I highly recommend checking with them for your next vehicle purchase. read more

This is the place to go if you're in the market for a Jeep! Vince Edwards is a superb sales person; easy-going, knowledgeable and a pure professional in all regards! They stand by their warranty, no questions asked. A few days after purchasing a Jeep the battery died. They gave me the name of their towing company, A1A, another great local business run by Beau. I called, he hauled! The service department promptly inducted the Jeep, diagnosed the issue, replaced the battery, picked up the towing charge and I was on my way in less than an hour. That's what I call local friendly, professional service! read more

I am sad to say that I am very disappointed at the service, professionalism, and treatment I've received from Rick Keffer's CJDR. I have taken my 2010 Jeep for a recall of Driver's Airbag (S33) to this dealer, assuming that this is a common fix that would get completed without any problems. After all, this is a Jeep Dealership that specializes in Jeeps. After a couple of hours, I was informed that the recall had been performed and the vehicle as ready. Here is where the story gets good (sarcasm). Immediately after starting the vehicle I noticed that my ignition switch was very stiff and hard to turn. I turned the vehicle off and removed the key but the vehicle did not recognize that the key had been removed. I immediately returned to address the issue with the Billy the Service Advisor. Billy claimed that his mechanic only did the service requested and has not done anything to the ignition. After a few minutes of discussing the issue with the mechanic, both Billy and mechanic stated that my key is old and worn and was the reason for the tightness in the ignition. This made no sense so I asked to speak with their manager. After waiting for an additional 20+ minutes, I was "greeted" in an extremely rude and aggressive manner by Larry Starrat, a Service Manager. He proceeded to belittle me in front of his staff & customers and claimed that every time I come in, I don't spend a single cent and that I always find something else wrong with the vehicle. He obviously did not mention that I am a long time customer, have bought a number of parts from them, and that they used to service my father's work truck on a regular basis. Moreover, he denies any fault of his staff and again blames me, the customer. I have called the 1-800 number and asked to speak to the General Manager of this dealership, but have not heard back in over 3 weeks. Long story short, I have since taken my Jeep taken to a reputable Mechanic who specializes in Jeeps. Within 15-20 minutes he was able to pinpoint the issue, and it turns out that the Chrysler mechanic that performed the replacement of the faulty airbag had improperly completed the repair. This is very concerning safety issue being that it deals with the airbag, not to mention the new problem it created with the ignition. (Chrysler/Jeep, you have my contact information so feel free to contact me if you want details of what the discovered problems were.) Larry, the way you treated me and addressed this issue is no way to speak to a long time customer, or any customer. You were extremely rude and unprofessional and I will no longer be doing business with this dealership nor would recommend it to anyone I know. Had my visit to this dealership been handled in a slightly more professional matter I would have never resorted to this review, however, I feel that my negative experience should be shared. read more