I apologize for the long review, but please read about my experience here before ever going to this place.
This is a review of the parts and service department. I lost my spare key for my 2018 Chevy Silverado, and came to this dealership to purchase a new key. The key itself was around $50 with a $20 charge to do a "code" lookup for the key. With tax, my total came out to around $80 to get a new key. I had to pay upfront, and willingly did so. When my new key came in a week later, I went to pick it up. The guy in the parts department asked if I had a push button ignition. I told him no, that's why I needed the key. He then walks out to my truck, and the new key I already paid $80 for does not work. He then proceeds to tell me I need to go to the service department to have it programmed. This is when I find out they tell me I have to pay $60 more to get my key programmed that I already paid for. That's over $140 for a single key that I thought i had already paid for. I refused to have them take advantage of me because this is absolutely fraud. When I told them I want my $80 back, they told me I cannot return the key, and told me it was my fault for not knowing to go to the service department in the first place to ask if I needed to get my key programmed before purchasing it. The guy in the service department named Howard then told me I was wasting his time by trying to argue with him. The guy in the parts department said they didn't mention the possibility of a programming fee at the beginning of all this because they are unable to tell if my key would have required this. So basically, if I don't pay them $60 more, I have wasted $80 on a useless key that doesn't work in my truck. I filed a complaint with General Motors, and I will update this review pending their response. Oh, and the spare key looks like some after market thing ordered off amazon. Not the original key with a Chevy emblem on it.
On a second issue, my usb charger in my glovebox has not worked since purchasing the truck. I brought my truck here within the first year to have the issue covered under warranty. I was told they found no problems. Recently, I brought it back again to get fixed because my bumper to bumper warranty is almost expired. I physically showed Howard the problem. He blamed me not using a genuine apple charger for my phone. Luckily he had an iPhone, and brought his charger out to prove me wrong. Once again, the USB port did not work. I got told to bring it in over the weekend and got the run around. A second service rep had no idea of the issue I had when I brought it in at the scheduled time. Once again, I showed him personally of the issue. He then made me come back another day for an appointment to get it fixed. Finally, on the day it was supposed to be fixed, I pick it up from who else but Howard. He tells me there is nothing wrong. I told him that's not true because I literally showed him the issue less than a week ago. His response was that I needed to bring the truck in while the issue was occurring so the technicians could see the problem. This is what I did and proved the point to two service reps, including Howard himself. Upon threatening to contact GM, he has me talk to his service manager. At this point they tell me they inspected the wrong USB port (the ones in the center console instead of the glove box). I asked how that was possible because I showed two service reps the exact USB port and the exact problem I had. He offered to order the part I needed (which I got told came in while I was there to pick up my new key). They failed to call me when the part came in as promised. I believe they are trying to give me the run around so they can avoid replacing it for free under the warranty. I am supposed to drop off my truck Monday at noon to get this issue fixed. Due to the conflict over the key, I brought up them wasting my time over the USB port as well and questioned if it would be done correctly on my third attempt to get it fixed. Howard made an unprofessional comment about how I can watch them do the work if I don't believe they will get it done. At this point I'm afraid these people will cause some sort of damage to my truck because I'm standing my ground against them. I have to take time off work because quite frankly I don't trust these people not to do something malicious against me so I want watch then change out a USB port. Once again, I will update my review to reflect my experience Monday. Otherwise, it'll be another complaint to corporate GM.
On the issue of my key, I hope GM corporate will give me some sort of assistance. Otherwise I will file a complaint with the Federal Trade Commission for fraud which is ILLEGAL. Ideally, this dealership gives me my money back because I will never go here again. I would rather pay more somewhere else (yes, even $140 for a single key) at a place that is upfront, honest, and caring about the customer. read more
