They sent out an amateur kid to install new knobs in our new kitchen. He didn't even have a drill…read more He decided to use drywall screws instead of the screws that came with the knob. This is a "pro" recommended from home depot. Do not use this company.

Definitely recommend using these guys, I have used them for multiple jobs now and they always…read moreprovide outstanding service. They always work with my schedule and any problems I have are taken care of with ease. All their service techs are friendly and they are a lot cheaper than the other guys!

They are relatively responsive for quotes, but their prices were much higher than the three other…read morequotes I received (from small and large companies). Simon's also quoted extensive work that two other electricians said was unnecessary. It was a big job and the work I ended up getting done was approved by CPS, so I guess I didn't need what Simon's recommended. Usually, I only get one or two quotes but I am glad I paid extra to get a handful of quotes and found another company I was happy with.

My A/C had stopped cooling during a week of 100+ degree weather. Simon's was able to come out…read morewithin hours when many others were scheduling days out. They listened and ask questions before scheduling. They showed up at the beginning of the time window with an army of technicians and resolved the problem in less than an hour (replace compressor parts). The service call fee is higher than others, but the prompt and thorough service without the added sales hassles you get from larger companies is worth it. Highly recommend and will be leaning on them for my A/C and other needs down the road.

So funny story. I hadn't needed to use my Home Warranty until this past week. My contract with them…read moreexpires next month (which will not be getting my renewal). My water heater pilot stopped working. So I contact them, they ask what make/model of heater, then they connect me to this plumber that (as it turns out) doesn't have the part. Amigos Plumbing orders the part (over speaker - both acknowledge for an overnight delivery) and three days later - no part. Thus, no hot water. What does the Amigos Plumbing have to say about it? Pretty much "oh well, you're stuck". Also the telltale line crappy customer service uses (from a manager of all people): "What do you want us to do about it?" /boggle Really? SInce they took the pilot assembly with them, they're right - I'm stuck. Bottom line, I should one star myself for just not doing it myself. I doubt the assembly needed replacing, but we'll never know because I don't have positive control over the part anymore. I had a car mechanic and an older Suburban. If they didn't have the part, they contacted nearby parts stores and other mechanics and bought the part from them. I guess they can't bring themselves to look around...or even call the manufacturer and get on their case for failing to deliver on the promised time. Just..."Oh well".

Amigos Mechanical Services solved our water flow issue after both Aqua and Culligan couldn't figure…read moreit out. Danny quickly solved the problem by putting in extra effort to dig around the box and found a faulty valve that apparently everyone else was too lazy to dig up. Instead of up-charging to do a bunch of unnecessary gimmicks or sell us a new system, he replaced the i expensive valve and was on his way. It's such a relief to have our water working properly again, and to know there is a skilled, honest plumbing company. I will definitely use them in the future.

They won't show up during the scheduled time and won't communicate anything until you reach out…read more Not even a courtesy call. Waste of time.

Wired Generations will be my go-to company for electrical work at my home. I appreciate their…read moreintegrity, their pricing and the outstanding customer service. The owner listened to the work I wanted down and gave me a great quote. The electrical crew were very personable and did a great job installing my kitchen upgrades and completing the grounding of my gas and water lines. The front office was so helpful in navigating the online payment feature. So glad to find this company!

The service from this company was the best!! The service came right away. He owns the company. He…read morewas absolutely fantastic! The charge was reasonable and the job was completed in a few hours . I highly recommend this company!!!

Fast response. They showed up when they said they would and gave me a quote. Price was a little…read moremore than expected, but totally professional. Would recommend.

At about 4:15 pm on 2/4/22 we discovered a leak on the side of the house. A section of PVC pipe…read morehad burst. The pipe was used for filling the pool. It had its own valve and connected to the copper feed from the street. I cut off the water at the street and then started calling plumbers. Schaffer, which I called about 4:45 pm, was the only one of three companies we called that could make it out the same day. (Everyone was very busy because of freezing weather). They said they'd be here between 5pm and 7pm. They were here around 5:45pm. They capped the copper that fed the PVC and we were done. They also did a number of other checks. The phone attendant was really courteous, and took the time to find an available plumber, after I explained that it was probably a 20-minute job at best (which it was). The plumber, John, was professional, courteous, and explained everything to us perfectly clearly regarding what we needed to do next, etc. I couldn't have been happier with the response and the service, especially with the prospect of going without water for anywhere from 2 to 5 days again (After the Feb 21 snow event/loss of water). The invoice we received in email was detailed, and included a number of high quality photos of the repair site. After a really, really bad experience with another A/C and plumbing company last year, Schaffer was a refreshing change.

Do not sign up for the $25.00 a month shafer services plus. I was told there was no cancellation…read morefee, But when I went to cancel after the men had been out for a "free ac and plumbing inspection" I was told there would be a $220. fee for the inspections due today. I never was told those inspections where chargeable should I cancel. I asked her if she would escalate my issue up the ladder she said the issue stops here and it would be of no consequence to bring it to mgmts, attn. That is poor customer service and am very disappointed in what used to be a great company, DO NOT SIGN UP FOR THE SHAFER SERVICES PLUS!

Awesome customer service! Albert's team came in and fixed the issues that the other company…read morecouldn't, they stayed late and didn't leave until the job was done, they truly saved the day

I first met Albert when he was with another HVAC company. I knew I was going to have to replace my…read morecentral a/c, so scheduled 3 different companies to come out and give me prices. Albert was the last one of the day, and even though I'm sure he had had a long and hot day, he was the only one who was industrious enough to actually look in my attic(s). He also was the only one who offered to repair my old unit (right then!) to keep it going until the new unit could be installed. I also have a small Airbnb with a separate smaller unit and he promised to always be quick and on call for me. 5 years later, Albert has his own company, and, as a REALTOR, I've recommended him to other REALTORS and friends. For the people who have chosen to use him, they too recommend him! Last night I had a capacitor go out on my 5-yr old Trane a/c, (they don't make them like they used to!), and once again, Albert was here to take care of it. I've always been amazed at Albert's knowledge, professionalism, and speed at which he gets things done! Really glad to know that he has his own company and not surprised at all as he's always been a "go-getter!" Make no mistake, just because Albert's company is relatively new, doesn't mean he is! His years of experience are obvious in everything he does! Highly recommend this company and am so impressed with all he's accomplished. It's never easy starting your own business, and Albert truly excels in his!

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.