What the fuck. I had to call 3 times to simply schedule an appointment. First time I was on hold for 10 minutes, and hung up. Mind you I am calling first thing in the morning when they opened on a Sunday. I was talking mid sentence about what I needed and then she just slammed the phone on hold without any warning or notification. Secondly, I called and told the girl very clearly..."I need to make an appointment for a bridesmaid dress." Once again put on hold for another 4 minutes and then she comes back on the line to tell me that my order is not in. I said, "I did not ask about an order....! I want to make an appointment." She remains aloof and silent for a moment, clears her throat and hangs up. I wasn't rude or anything! I was more direct with what I said, but didn't get an attitude. Third time I call and they pick up -- I told her immediately do not to put me on hold. All three times with different people answering the phone. She took my name and information and I've got an appointment for tomorrow with a consultant. My cousin's wedding is in October and she is insistent I go to David's Bridal despite there being tons of other options. Gawd, I am not looking forward to this. To be continued.... read more

Good service, relatively clean, and conveniently located in a shopping center in Springfield (with ample parking nearby)! I didn't purchase my own wedding dress from David's Bridal (I bought mine from a boutique in Alexandria, VA), but I did choose my bridesmaids dresses from David's Bridal (much easier for my bridesmaids, who were located all over the country, to purchase it from David's Bridal, since they have locations nationwide) and also bought my bridesmaid dress for when I was a bridesmaid for my friend's wedding. I've only ever been to this David's Bridal location, so I don't have much to compare it with. As far as wedding dresses go, I did try some on from David's Bridal but wasn't very impressed. They don't have as large a collection as I was hoping for. I was specifically looking for a satin A-line or fit and flare dress with a sweetheart neckline and crystal and pearl beading. They didn't have much in the way of what I was looking for, but it was nice to try dresses on there anyway as a comparison and for the sake of being thorough in my search for my wedding dress. But they do have a WONDERFUL bridesmaid dress collection! They have all sorts of styles, sizes and colors. I chose a long strapless chiffon dress in plum for my own bridesmaids and they were all able to get the right dress from around the country (and they are all different sizes). When I ordered a bridesmaid dress from there for my friend's wedding, it took only a few weeks for my dress to ship to me. Very impressive! It's very convenient for bridesmaids dresses! David's Bridal also offers other wedding products - I bought my wedding shoes from David's Bridal, for just $40. I wasn't looking to spend much money on my wedding shoes, so it was perfect that David's Bridal has inexpensive wedding shoes! They don't have an extensive collection, but I found what I was looking for - low heel, strappy, shiny silver shoes with sparkly silver beading. It matched my outfit very well :) I also bought some of my engagement photoshoot and bridal shower jewelry from there as well (I ended up buying my wedding day jewelry from Macy's). We even bought our wedding guestbook from David's Bridal! They have quite a collection of those, especially online. I was in a time crunch because I bought the guest book about a week before the wedding. I was so happy that this David's Bridal collection carried a lovely, elegant guestbook that we ended up using, and for less than $30! I also looked for ideas for my flower girl's dress at David's Bridal. They have quite an extensive flower girl dress collection, for which I was grateful! Some of my criticisms of the place (and this is a general criticism of all David's Bridal locations): -It seems like a bridal shop mill, with tons of people being helped at once. It doesn't feel as intimate as bridal boutiques do. -It has a generic and commercial, unpersonalized feel to it. -The dressing room area is not as clean as polished as you might expect from a bridal shop. But regardless, they have so many different wedding day items. I think it's a great place for bridesmaids dresses, inexpensive shoes and jewelry, and other odds and ends like wedding guestbooks. I'm not a big fan of their wedding dress collection, but I have friends who did buy their own wedding dresses from there, and it's all a matter of personal preference. If for nothing else, David's Bridal is at least a good starting point! Customer service was excellent every time I visited. I am thoroughly impressed with this David's Bridal location and will continue shopping there whenever my friends ask me to be a bridesmaid and choose their dresses through David's Bridal! read more

I had a terrible experience here just the other day. I tell the sales lady my budget, which wasn't much, and she imimediately acted like she couldn't help me. I told her I was flexible and that i'd like to see some options. She kept repeating my price range and taking care to point out the things that would be "extra". She didn't build a rapport with me. Although she ended up finding more dresses for me I felt as if she didn't know how (or care to) pinpoint excatly what kind of dress would look nice on me. I felt as if she was telling me all the stuff that couldn't be done instead of what COULD be done. For example, she'd show me a dress that was short but wasn't sure if I could get length added. THEN WHY SHOW IT TO ME? The last straw was when she was tending to another customer (hello? I thought I had an appt?) and was supposed to bring me more dresses. I'm stuck in the dressing room in a slip and boustie'(sp?) and peek out like "Hello?" She told me she thought I was going to look for the dresses. Since when does a bride need to flip through racks during an appt for her own dress?? It would not have been so bad (i'm pretty easy going) if a few other things didn't already piss me off. I just walked out, never to return again! read more

Very disappointed with my experience at this store. If you are a bridesmaid and have to order from David's bridal ORDER ONLINE because it is not worth dealing with anyone at this store. Making an appointment is a joke - it doesn't mean anything because no stylist is actually scheduled to help you. I ordered my dress a month ago and came in a few weeks after pick it up. There was a STAIN on it. They offered to have the new dress shipped to my home for free which I was fine with. A few days ago I got a notification that my order has arrived and I had 7 days to pick it up but that if shipping had been arranged prior to disregard the notification. I got a reminder today to pick up my dress which made me take pause so I called to check that the dress had been shipped. I called and they said because they gave me free shipping they forgot to ship it. What? When they confirmed the address it was wrong. So apparently the dress is on its way (we'll see). To add insult to injury I received a voicemail from the manager Erin (I requested a manager call back) letting me know since I got the dress on sale and had free shipping from the previous issue no further discount could be given. She hadn't even talked to me at this point. To summarize: poor customer service and incompetence. Hide your kids, hide your brides from this store. read more

You folks S.U.C.K. I called two days before I came in. I said I need to try on THIS specific dress in THIS specific size. I was very clear in my explanation. Will it be there? "Yes" the lady said. I reminded her I was driving an hour out there to try on THIS specific dress in THIS specific size. She said it wouldn't be a problem. It was. They brought out a dress 2 sizes larger. They didn't have my size. I wasted like 2.5 hours plus 1/3 tank of gas. Awesome. I have had wonderful experiences at other David's Bridal. But, this one is another story. Go to Woodbridge instead; they'll take care of you. read more

When I first saw my stylist, I was nervous as hell! Thought my opinions and price budget wouldn't be listened to because in the past from other bridal shops they never listened. After some dresses were grabbed the experience was all smooth from there. MIMI was ABSOLUTELY amazing!!!! I wouldn't of wanted anyone else if they offered. I'm a big girl and she made me feel so comfortable & non insecure. I found my dress with her & she made sure I got the best and still under my budget. read more

If you're expecting Kleinfeld's, NY, you'll be sorely disappointed. But if you go to David's Bridal with realistic expectations, I think it can be a good experience. After reading all of the negative reviews online, I approached my visit to David's with dread. I wanted to just try on a few dresses to "get my feet wet" with gown shopping. I made an appointment on a weekday, as recommended by other reviewers. I expected industrial lighting and horrible customer service, after reading reviews stating that David's is the Walmart of bridal boutiques. I was pleasantly surprised. I had a sales assistant all to myself, which was nice. She first took me to the rack of gowns in my size and told me to pick out anything I wanted to try on. Again, I'll repeat, this is not Kleinfelds. So if you expect to have the same experience as the girls on "Say Yes To The Dress," you'll be disappointed. There's no consultation where the consultant asks you what you want to look like on your wedding day. There isn't a conversation about what silhouette will be best for your body shape. Basically, you're taken to the dresses and left to peruse them. Since this was my first time shopping, I pulled a LOT of dresses. I started to feel embarrassed that I was selecting almost every dress I looked at. But the sales associate was friendly and hauled my dresses, trip after trip, back to the dressing area with a smile. She helped me try on the dresses, and I was also pleasantly surprised at how nice they were. After watching "Say Yes To The Dress," where sales consultants comment that a girl shouldn't expect to get anything with detailing for a mere $2000, I was excited to find dresses with a decent amount of beading for under $800. I told the sales girl that I wasn't planning to buy today, and would like to return later with my mother. She didn't pressure me at all, and she even made a list of the dresses, colors, and sized I'd tried, so I could return and show my mom the things I liked. I think the key to a successful visit is to have realistic expectations. You won't be pampered, but if you'll receive friendly, efficient help in finding a nice, affordable dress. read more

Was a bridesmaid in my best friend's wedding and had an overall lackluster experience here. Why? 1) Every time I came the store seemed to be in a state of uncontrolled chaos. 2) Employees were not always the friendliest. 3) Alterations appointments were inconvenient -- with the store insisting on days and times when most of the world is still at work. I had no choice but to use this place to get the dress that had been picked out, but I am not sure that I would use this particular branch if I were a bride or otherwise looking for a hassle-free wedding-related experience. read more

One of the worst experiences I've ever had! Having found a dress online, I did a search & luckily, the dress was available at David's Bridal. I had no idea I had to schedule an appointment (with my 1st visit), so I just showed up. The dress just happened to be displayed in the front, so there was little we needed to do 'search' it out. However, I did have to wait about 20 minutes to be helped. No problem. I understood. On the 2nd (& subsequent 3rd & 4th visits), I scheduled appointments. My wait time, strangely, began to increase, from 30 minutes to 1 hour! So that's one thing: long wait times, even with an appointment. Going back to the 1st visit - although I wasn't looking for bridesmaids dresses at the time, I happened to find a very lovely gown for my bridesmaids. I wasn't absolutely sure on it, & I wanted time for my bridesmaids to give some input (they are, after all, going to be in this thing for half a day). I stated as much to my 'helper', who subsequently told me that the dress is no longer *available. If I was planning on this particular dress I needed to decide TODAY. (Ok, no excuse, but I'm a first time bride & I have no idea how this works, so I have to trust the people who are in the business). Luckily (?), I had one bridesmaid with me who said that she felt the dress would be perfect & that it should work. So.......I reserved the dress & notified all my bridesmaids that they needed to rush out & place their orders at their respective David's Bridals. They did just that. As I said, on visits 2, 3, & 4, I had increasingly long wait times, even with an appointment, but my issues with David's Bridal don't stop there. Beginning on visit #2, they asked when I would be coming in for my "slip fitting". "Slip fitting"? My wedding is in the summer. Why do I need a slip? I was assured that ALL brides wear slips. "Slip-less" isn't done. And I needed a strapless bra. The one's that are sold in department stores (which I already owned, by the way) are not "bridal" bras. Okaaaaaayyyyy...... Then I was told that I "needed" a head piece. I wasn't planning on wearing one. I had already planned to use swarovski hair pins as my hair accessory. Ok. Maybe I'm just a dumb bride. And now we hit the veil. I told my helper I wasn't sure I was going to wear one. I was told, "but this is the one that goes with the dress". Really? I'm beginning to feel *really* stupid. I had no idea there were so many bridal attire rules. So now......I'm thinking I found this really nice wedding gown for a VERY decent price ($300), but I find that I'm in the hole a total of $1600!!!!!!! (veil, head piece, slip, bra, & shoes all totaled $1300!) What turned out to be my final visit was what really prompted me to write this review: When my bridesmaid came with me for a fitting (which, by the way, only includes hemming), she left her dress for the appropriate work to be done. Told that it would be a few weeks, we waited. No call. We called & were told it would take a bit longer. Several weeks later, we called again & were told the same thing. We called a 3rd time & were given a specific day to come in; it would be ready. We went in......waited, of course.....& were finally told that the dress was "lost". "Lost"?????? Really??????? And the kicker on this: WE WERE TOLD THEY COULD NOT OFFER A REFUND! Seriously. My bridesmaid DID NOT GET A REFUND ON A DRESS THAT DAVID'S BRIDAL LOST! So now I have a bridesmaid with no dress (yes, there are worse things in the world, but this is a review & I'll stick to the relevant issue). Anyway, I called one of my other bridesmaids & had her read the tag (for make, model #, etc.) in the hopes of finding a used dress, or something......& found out that the dress is not only *available (see 1st visit), but the style is made by several different manufacturers! (The gown was easily replaced from an online vender). I finally ended up getting an absolutely beautiful gown at another local bridal shop (David's Bridal insists on the 'industry standard' - HA! - of no returns outside of 30 days. I tried to return my on day 34, which was in their possession from day 20). My 2nd gown - the one I ultimately ended up wearing - was of a higher quality, & although more expensive as a single gown ($1200), it ended up being a much less overall expense than if I had just purchased it alone (which is what I wanted & expected to do). Bottom line: they really take advantage of brides. Most brides are caught up in the excitement of their day & the task of picking out a gown that truly expresses who they are, & most don't understand that 'bridal protocol' is what the BRIDE decides, & not something that is dictated by some kind of bridal convention. read more

I did not go into David's Bridal in Springfield expecting a wonderful experince, I went in expecting a mediocre one, but it was worse than I thought it would be. First off, this was my second time trying on dresses. I had some idea as to what I liked and what I wanted, but since I'd only been dress shopping once before, I was still willing to try just about anything. The main reason I'm only giving this place one star is because of my consaultant. Anne was nice enough, but she was less than helpful. First off, I made my appointment at 5. I was going to be late so I called and told them. When I got there I had to wait an additional 20 minutes before Anne came up to help us. We had some dresses we liked and she brought them to my dressing room, which was beyond small! Then, she handed me a slip and told me to change into the first dress. She walked out. Anne was not in the dressing room with me at all. She did not help me get into any dresses. My maid of honor had to be in there to help me. Anne also refused to pull any dresses that were not my exact size and she did not bring in any clips to clip the dress to me if it was too small or too big. I didn't expect amazing service, but I thought I would at least have some help. What makes it worse was that I was the only bride in the store trying on dresses. It was empty save for one bridal party who was getting fittings done in the back of the store. Anne basically told me that if she dis not have the dress in my exact size, she wouldn't show it to me, even though if I tried on on and I liked it, I could have it ordered. I wanted to like her and I tried to be understanding but at the same time she was simply awful and unhelpful and it was two hours of my life I'm never going to get back. I would seriously tell any bride going here that its simply not worth it. The Alfred Angelo over by the Old Navy is 1000000000x better read more

Three and a half. Phone customer service was rather aloof. Walked in to be helped and wrapped it all up within an hour and a half, including initial fitting. Michelle was friendly and of outstanding assistance, though I still feel guilty about caving on getting shoes. Eyeballed my bustier size spot on. And yes, I got a silver bullet for dinner afterwards, to console my wallet for taking such a hit so close to Christmas. read more

I made an appointment to shop for bridesmaid dresses for my cousin's wedding. I brought my mom and the bride along with me. Grace was a fabulous consultant! We told her the colour and fabrics we were looking for, helped me in and out of dozens of dresses, and when we weren't happy with the quality of the David's Bridal brand of dresses, she suggested we try the Vera Wang collection which is what we ultimately went with. It was a very positive shopping experience! read more

I was hesitant to come into a chain line David's Bridal, and had no intention of buying or walking out with a dress for m appointment. I wanted to simply have the experience with my mom and go and live my dream and get a dress from new York to fulfill my dream dress. I love that you could walk through the entire store and feel and touch and see all of the dresses they have to offer rather than just saying what you want and waiting in a room for someone to bring you a dress that you MIGHT like. Lenny in Springfield, VA location was amazing to work with. She took all of my likes and dislikes both in fashion and in life and put them into one amazing dress that was meant to be. I tried on probably 20 dresses, and the one i chose i instantly fell in love with, the second i put it on, there were tears of joy. It was nothing at all what I had thought I wanted or what I was trying on in the other styles, Lenny found this one for me and simply made me try it on, and i am so overjoyed that she had me. It fit perfectly, and there's no other dress like it. I wouldn't change a single thing about my visit. Everyone at that location makes you feel so welcome and relaxed and pampered. I would absolutely recommend this location, and Lenny, to anyone looking to find a dress or know about styles for a dress. read more

I had two consecutive bridal appointments with Kidist here and I just wanted to leave a review specifically for my experience with her. I booked online and met with Kidist who was absolutely amazing to work with. I had a very complicated group with me at my appointment, butl she was super helpful and reassuring, taking every care to make sure that everyone's concerns were met. She helped me tactfully hide a back tattoo, and didn't hesitate to grab all the dresses we requested. While my own party was less than enthusiastic about my appearance, she made supportive comments and kept me from getting too down during a very difficult first appointment. I did leave that first appointment with a beautiful gown, albeit one that I was half-hearted about. I called in later that day to simply begin inquiring about an exchange. Surprisingly, Kidist called me back personally to say that she wanted to be the one to help me fix it. It was clear that she understood how I had lost sleep and she felt bad that I had not gotten the dress I had wanted. I was fit in the very next day over the phone. And even though my group arrived an entire hour early for our second appointment, she still got me back in the dress of my dreams while finishing a sale with another bride. My expectations were quite low considering David's is a large retail chain -- but I felt very taken care of and happy in the end. Can't thank her enough!! read more

Natasha was absolutely wonderful. She accommodated my bridesmaids and I for a double appointment so we could look at wedding dresses and bridesmaid dresses and was so sweet and supportive. She instantly knew my bust size just looking at me and matched me with the perfect dress. I happily bought a wedding dress, picked out bridesmaids and booked a follow up appointment. This David's Bridal is huge with a great selection. I initially was not happy having to travel about an hour from home but am so happy I did. read more

What can I say about David's Bridal beyond, just don't go here. I originally came to David's Bridal because I wanted to purchases an accessible dress for my bridesmaids. They are located all over the country and because sizing can be very wonky I wanted to pick a store they could all visit and try on the dress before purchasing. I did find a dress and shoes at David's Bridal for about $200, which was great. When I went back for my wedding dress I had hopes of finding an expensive dress somewhere else and a more adorable version at David's Bridal. After spending the afternoon getting fabulous one-on-one service, David's Bridal just didn't stand up. Saturdays are extremely busy, their attendants barely have time to help you put dresses on let alone suggest designs. My attendant was probably helping at least 3 other people at the same time. We ended up waiting a ton of time between dresses and being handed a look book and told to choose felt very impersonal. Now I know the dresses at David's Bridal are cheaper than other boutiques and I was okay with that until I actually tried on the dresses. They were itchy, the beading was scratchy, they just felt cheap. I couldn't imagine spending $1,300 on a dress that was cheap and cookie cutter just to save a few hundred dollars. After two or three dresses I left. It was obvious to me my dress wasn't there and even if I did buy my dress there the service moving forward with fittings would be a nightmare. You can find a great dress for a great price somewhere else. Maybe there are better David's Bridals out there, but this one is a definite PASS. read more

I don't really get bridal store snobbery. You can easily spend a few thousand at DB for a beautiful and custom fitted dress, shoes, bag, shapewear, etc. I get annoyed when people scoff at DB because it is commercial and "for the masses" because in reality, the dresses are very pretty. I had a consult at this store last year with my mom. We were taken care of nicely and after about 6 dresses, I found "the one". It was about $500 and the alterations were around $100. I disliked how the seamstresses kept trying to push the $100 "hem up" which I did not need. I am 5'5 and do not need a hemmed dress. The length was perfect on me without a hem up (albeit with heels) and it looked beautiful. I also found the PERFECT silver heels to wear on my wedding day. They were comfortable for about 4 hours and then I just HAD to take them off when I was dancing. Point is, they were GORGEOUS and complimented my dress nicely. I loved being able to shop for everything at one location. Another MAJOR freakin' perk is that my bridesmaids were able to get their dresses that I chose at DB locations near them. I would be lost without that service... I enjoyed the experience and my dress was lovely. My husband absolutely loved every aspect of it (and for a $600 one time dress, he better!) and I am very satisfied with DB. read more

I had a consultation here in January. Very busy and rushed environment. I don't think it is the best place for the Bridal experience. Returned for my maid of honor in March. They had what we were looking for but we pretty much helped ourselves despite having a consultant. Overall it was a mediocre experience both times and I ended up getting my bridal Gown elsewhere. read more

Very helpful staff, especially Grace who helped us with sizing. It wasn't too crowded and we didn't feel rushed. The whole staff was good about giving us the info we needed on our bridesmaids dresses. Thanks for an easy shopping experience. read more

I am a bride-to-be and I had found my wedding dress at another boutique the day before I came to David's Bridal with my bridesmaids to have them try on dresses. All I can say is thank goodness I had found my gown the day before somewhere else- the store was a hectic mess! It was terribly crowded, nowhere to sit, and the store smelled of sweat. After waiting 15 minutes we were finally greeted by our consultant. She was very nice, but just be prepared that your consultant will be helping several groups at once and will not be able to give you the attention you deserve. Although I didn't try on any wedding dresses, the ones I saw looked very cheap and not well made. My bridesmaids were given a dressing room and began trying on their dresses. Most of them were stained, smelled like body oder, were ripped or had deodorant marks on them- ew! They were limited on sizes and most of their samples were in very bright, ugly colors. David's Bridal should definitely look into getting their samples replaced and provide a wider variety of colors and sizes. My bridesmaids were given a small, back corner room that they had to squeeze past other brides and their family members and a pile of dresses on the floor to get to their dressing room. Also, after the first 5 minutes we never saw our consultant again, so I had to run around the store and pull dresses for them to try on. Overall, the experience was extremely disappointing and my bridesmaids left discouraged and disappointed. We will not be back to this location. read more

If you are getting married and you still need dress don't go to this place because the service is bad because me and my cousin were flower girls and she gave us ugly looks when we were putting them on and she is ugly dresses to put on . read more

My fiancee was groped by a dress fitter here. It was very upsetting. She bullied her into a dress she didn't want and then pushed it into place across her butt. I was appalled. read more

DO NOT GO HERE! PERIOD! Your whole experience will be ruined. Here is what I wrote to the company the week after my appointment. (So this is 5 days after the debacle): "The first thing you need to do is fire the incompetent moron that was sitting at your front desk. A large (fat) man with glasses, white shirt and a tie. He was completely disorganized and did not even tell my consultant that I was there...UNTIL 35 MINUTES AFTER MY APPT WAS SCHEDULED TO BEGIN! When, after 25 minutes, I asked him what the hold up was he replied, "Oh, someone will be right with you! Um, what's your name?" Do NOT tell feed me a line of niceties and empty promises if you don't know who I am. Not to mention, there were 3 other brides in the store. I honestly don't know how you can forget one of three women. 3. 3 women. My consultant was great. When I told her that the man's ineptitude left us with only an hour, she hauled out the gowns and my mom helped me get into them. NOT the experience I was hoping for, but she did as we asked and got the dresses to me. We did not make a purchase, though 2 of the dresses did fall into the "Yes" category. We ended up going to our next appt at Crystal Brides in Vienna, VA and bought the 2nd gown I tried on, a $1,300 custom design from the salon's European designer. I truly wanted to find my dress for a reasonable price at David's Bridal. But with the disdain I felt towards your check-in clerk, I just could not put money down. Furthermore, I will be taking my bridesmaids elsewhere to buy their dresses. My experience was RUINED because of that man, and I truly hope you find better placement for him in the company. Like in the shipping warehouse. Or the curb." I should have added: Holy crap, that place is a disaster! All of the gowns on display were wrinkled and covered in dirt and marks. Ugh! Horrible presentation! The floors were coated in dirt as well. I felt dirty just standing there. read more

I feel awful for first time brides coming to this location. Every aspect of this store is unsatisfactory and extremely disappointed. Our 'stylist' was 20 minutes late and I think her only training was reading an issues of Brides magazine. After waiting far too long we were taken back to view several dresses and after she showed us to our room she promptly vanished. The poor young man ended up helping us try several dresses but mostly just walked around obliviously wondering where to find dresses we would like. While we were very tolerant this time, we will most definitely not recommend this location. read more

It is likely no surprise here that DB was not a stellar experience for me. First things first, DO NOT GO ON THE WEEKENDS TO TRY ON DRESSES. It is a nightmare and completely unpleasant experience. The first morning I went to try on dresses with my mom and MOH, the woman assigned to us was unfriendly and rushed us. She also did the bare minimum to help us find alternative dresses that might work when ones I'd looked at online weren't available. BUT when I went back on a weeknight a couple of months later, it was a whole other world. The store was empty and calm, and they had many more options in my size to try on. I ended up ordering a White by Vera Wang dress on clearance, which I still love to this day. It's just strange that they told me it would take four months to come in and was actually delivered in two weeks - perhaps they're managing expectations? They also kept encouraging me to buy a slip to make sure the dress didn't go in between my legs when I walked, but the dress already had ten layers of material and definitely didn't need the slip. Perhaps for some dresses this is the case, but it's frustrating when places just try to sell you extra things that are unneeded. I did get my corset from here, which was cheaper than anywhere else that I looked. Despite the fact that my dress was on clearance and I got it for a great price, they charged a ridiculous amount just to get my dress hemmed and a bustle put it. I know that I don't have anything to compare it to since I haven't purchased a wedding dress before, but I have had a bridesmaid dress that needed a bustle, and it didn't cost $300 like this did. The best part? (Sense my sarcasm?) - the bustle fell out not even an hour into the reception so I had to spend the entire night carrying my dress around. Also, I had to wait about 30 minutes when I went for my final fitting and asked about 5 people where my dress was. Surprisingly, the same woman that made me miserable on my very first time in the store, was really sweet and helpful that afternoon while I waited forever for someone to bring my dress to try on. I'd recommend DB to try on dresses and determine what kind of style you like, but be hesitant about purchasing your dress from here. read more

Im not one to care what brand or designer name anything is, when I went to Davids bridal, I saw a dress that I loved on me and got it. If you just buy your dress and never come back to Davids bridal you should be okay.. but NEVER get ANYTHING else from them... Their alterations are TERRIBLE, they have no customer service skills at all either.. very rude and defensive. After the 3rd time of having to go back in for alterations, I told them there's still a problem and the tailor said "oh I cant fix it" .. it was a problem with the bonies that they had put in themselves.. it was just a mess and the managers even were rude. Then when they agreed to refund me for part of the alterations, they charged me for them again.. I even called them and they apologized and "fixed" the problem but I never got the money back on my credit card. I had to dispute the charge and it was a big mess. Overall, If I had to buy my wedding dress again, I would NOT go to Davids Bridal, especially not the one in springfield.. and if you do, DO NOT even think about doing your alterations there.. find another tailor and another store! You dont need extra headaches when planning a wedding! read more

I came here to try on wedding dresses for my first time. I am giving this 5 stars because my consultant Iman Pasha is a 5 star woman and bridal expert! We came during a very busy time. We had an appointment, thank goodness, and Iman was with us right away. I had made a wishlist and she had it already printed and was pulling my favorite dresses for me to try. All I knew was I wanted lace and ivory. That's it. She worked with me and had me in and out of dresses, each time asking me what I liked and didn't and suggesting different ones. She found me some gorgeous dresses and while I didn't purchase with them, it is only because I needed my dress in a couple weeks instead of the months. Nothing against them at all. What really impressed me was the range of dresses in different prices and styles. Even more, Iman was working with several of us at ONCE and I never felt a lack of attention. I sometimes had to wait a little for the next dress to be helped on but it wasn't long and she never seemed flustered or annoyed. In fact we laughed together and I felt very comfortable with her. I just had to write a review to tell them to promote Iman or give her a bonus because she was incredible!!!!!!!!!!! I will be back for bridesmaid dresses next year! read more

The alterations department at David's Bridal in Springfield, Va is amazing!! My dress fit like it was made for me and only me!! The kind staff explained the process , the material of the dress and the expected outcome! I highly recommend this store - especially the alterations department read more

I am shocked to read all these bad reviews about customer service because my experience was the opposite! I wanted to exchange my veil for a dress I saw online and called the store to see if they had any in stock. They had one and it was my size so they suggested that they pull it from the racks and put it on hold. At first Tracey couldn't find the dress but instead of telling me it wasn't there she went back out and found it sandwiched between two big wedding dresses. I came in on a Tuesday night so there were only a few other customers. They got me the dress straight away and some shoes to try it on with. I loved their shoe selection so much I bought the shoes too. They brought out my wedding dress so I could experiment with accessories. Kidist was the assistant and she had so many good ideas and tips. I bought a bolero that was perfect and picked a better fitting slip. At this point the store was closed. They stayed 30 min after closing to help me finalize my selection and ring me up. As they were ringing me up another assistant Sallie saw what wedding dress I had and asked me if I had seen this cathedral length veil that matches the color and lace. I hadn't so she brought it out and it is perfect. When I go back to puck up my shoes I will get the veil as well! All the ladies were so amazing and glad to help! read more

I fell in love with my consultant Lindsey and my dress! I met her the first time I came in, and it was my first dress shopping experience. I told her my budget and what I wanted, and she got it right on the first try. Store was mostly empty and quiet, and I had a perfect experience. When I came back the second time, however, I had the complete opposite experience. I had booked my appointment with Lindsey, but after arriving another consultant came up to me and informed me Lindsey wasn't there that day. This upset me for three reasons: 1) I had called earlier in the day to ask about coming in before my appointment time, and was on hold for 10 minutes. I eventually had to hang up (I was at work) but had someone come back to my call, they could have told me then Lindsey was not scheduled. 2) The girl sitting at the desk didn't tell me Lindsey wasn't there, so I was confused when a different consultant approached me 3) Realized my appointment was written in the wrong place in their book, so it made since my appointment didn't match up with Lindsey's schedule. Anyway, I do love my dress and it was a good price, but let me tell you-alterations are expensive. I don't care for most of the other staff, and the second appointment was a zoo-people everywhere. But good prices and nice gowns. read more

If you're thinking about going here, think again. Very rude customer service, whether busy or not. There's no excuse for bad customer service! That is your job!! Came in on Saturday for my wife to try on bridesmaids dresses. Picked three as potential candidates. We had a specialist assigned to us and assisted with trying on dresses. All she did was zip and unzip my wife. That was it. I could have done that. Well rolling into the issue here, my wife's sister wanted to make an appointment to try on a dress. Apparently the information that we had and the dress we chose was not in the system. When we were there, the lady stated she would enter into the system when she could. Well, that didn't happen. Maybe if she wasn't busy chatting with all her friends about where they got their hair did, it would have been done. Wish I knew what her name was or I'd call her right out. You had one job!! read more

Nadia and Lee were fantastic with my alterations!!! Patient and diligent. My dress was perfect!

Seriously- go here and ask for Mimi! Do NOT try going somewhere else, or another David's Bridal- believe me, I went to the one in Rockville and their service was horrible!! Mimi is more than amazing! I had an appointment for this past Saturday at 10AM. My two brides maids and I pulled probably 15 dresses for me to try on, and as I'm going through them saying "I don't like this" or "I don't like that"... Mimi helped with zipping and putting on sashes, and halfway through, she pulled a dress and said "I think you should try this one, when you get a chance..." So I tried it on and OMG! I started to cry! She is AMAZING!!! She listens and is just the greatest thing since sliced bread!! read more

I had such an amazing experience with David's Bridal. The store was very organized with many selections. Suzy, the stylist who helped me was the best. I felt so lucky to have her helping me. She was so sweet, helpful and patient, let me try many dresses without pressure. The dress she picked for me turned to be the dress I liked the most. I went to other bridal shops and my experience with David's Bridal was the best. read more

I give this place a 2.5 star rating. In my own experience, the service the bridal party gets before the bell is rung is out of this world (****). The selection of colors in stock is generally amazing and puts most bridal shops to shame. For those new to the market, I highly recommend starting here but not necessarily finishing here. Also this place is highly recommended for anyone on a much tighter time line than four to six months for traditional department store bridal shops. After the bell is rung and you pay for the dress, service drops to markedly to one star. The tailoring service and downstream services are not very friendly or great in my opinion. The color swatch inventory is incomplete. Hence the average rating of two stars. This could be a problem with not needing customer loyalty in that market. All purchases are FINAL. Do not sign anything or walk out the door without carefully re-inspecting what you are purchasing. For example, we saw two stains on a dress between the time it was tried on and a different size was retrieved. In my opinion, the dresses can be very affordable but the accessories have an excessive mark-up in my view. Also if you purchase an in vogue wedding colors, be prepared to pay up to 2x more for commodity items. Be careful about sitting for any sales pitches as a result of being in the story (e.g. photography services). Be forewarned that not every claim in this vendor's marketing literature is correct that partner firms support David's Bridal colors (e.g. Men's Wearhouse). Always check that the color you are interested in is carried by the partner firm--don't assume that the relationship is as seamless as claimed. read more

Honestly... I had a appointment around 2:30 yesterday Sunday December 15th the girl at the front I believe her name was Kenza was so nice to me and made me feel so welcomed. I've come to David's bridal in Springfield quite a lot and have never seen her but, I definitely LOVE HER ENERGY/ Personality, so Ive decided to give her this rating of 5 stars. read more

I came out to David's Bridal to try on a dress for my sister in law's wedding. When they checked me in, they made the process overly complicated by asking for the bride's information and searching their system, even after I let them know that I would not be doing any purchasing, since the bride was handling all the ordering herself. I let both my salesperson, the front desk check in person, and the woman who appeared to be the manager who was standing nearby know this. I had called ahead to confirm the sizes I wanted to try on, was told they had them all, but only 2 of the 3 were actually there. After I tried on the dress, my salesperson inexplicably measured me (again, no idea why since the only thing that's going to happen is me texting my sister in law the size I need) and get led up to the front where the manager starts to tell me that they will create an event under my name so the bride can order everything. Again, I explain that I'm just here to try the dress on, I don't need them to do any of this. She got super snotty and shoves the piece of paper with my measurements back at me and as I'm walking out the door, says "Just so know, if she orders and there's anything wrong, we can't fix it" in the most condescending tone possible" I got my wedding dress in Utah, so I'm not super familiar with the area, but if you're searching for wedding dresses I would always urge you to try a smaller, local store. David's Bridal is habitually unhelpful, pushy, dirty, and overall not a great experience when you're preparing for an important occasion. read more

Regan did a wonderful job helping me find my bridesmaid dress! As a plus size women,as well as 5'10, it is difficult for me to find a dress for all these weddings. Regan was super sweet. Decisive and honest. Thanks lady! I'll be one of the best looking bridesmaids!! read more

I booked an appointment here to find a prom dress and I could not be happier with how it went. Mimi helped me decide on a dress - she was so sweet and knowledgeable and I could not have asked for a better experience! read more

I was mentally prepared to be disappointed. I hate shopping. I'm getting married and I haven't reached my weight loss goals. Erin helped me find the perfect dress and made it a fun and enjoyable experience. Thanks a bunch!! I'm hoping to find a couple more dresses for my wedding party!! read more