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David's Bridal

2.4 (42 reviews)
Open 10:30 am - 9:00 pm

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Ashley K.

This review is for the awful alterations department. Back in July, I called to request an alterations appointment for a bridesmaids dress, for an August wedding. First off, making the appointment was a task within itself. I tried to get an appointment on a certain day, but the alterations department didn't do the appointments that day during the week. So I asked for another day, which ended up being completely booked up. So then I had to make an appointment for the following week. Because of this, and the close proximity to the wedding date, I had to pay their $25 "rush fee." Fast forward to the alterations appointment. The appointment went fine. All I needed done as a quick hem. So I tried on the dress, she measured, took the dress off. That part was the only decent part of the experience. When she went to ring me up, she started scheduling the pick up of the dress. They have two pick up days for alterations, and since it wouldn't be ready on the first one, I had to go with the day before the wedding. She wouldn't let me come pick it up the night before, even though I explained to her I would be busy all day helping the bride set up and prepare for the big day. So I had to set up an appointment and have my husband come and pick it up. My husband picks it up, and brings it to me that evening at the rehearsal dinner. I go to try it on to make sure everything is ok with the dress. Only to find out there is a giant hole in the back where the zipper is (see attached picture). There was no zipper when I dropped off the dress, and I was appalled that the dress was returned to me in this condition, especially after paying over $100 to get a dress hemmed. If David's Bridal doesn't start trying to meet the needs of their customers, they're going to end up like Alfred Angelo. The whole situation was made out of their convenience, not the convenience of the customer. Unacceptable.

Hardly enough room to stand on Saturday afternoons.
Tina B.

If you plan to make an appointment here on a Saturday afternoon, DON'T!!! I came here to shop for bridesmaids gowns on a Saturday afternoon and it was a complete mess. Everything was so unorganized, not to mention the service was very sporadic. First of all, they overbooked the appointments so the place was literally, I kid you not, completely filled. There was very little room to stand and since it was so loud, we couldn't even hear each other talk. Our party of seven bridesmaids was only given one tiny dressing room. Any chance of getting together to look at the dresses as a group was impossible because there were other girls trying to do the same in every square inch of that space. Folks were continually stepping on my dress as they tried to walk past us. Consultants were screaming instructions at each other from one end of the room to the other which was quite unprofessional when there were customers trying to make decisions. So I couldn't really blame the consultant for disappearing on us several times because I'm sure she had many other tasks and groups to tend to, but whenever we had questions, she was no where to be found. Towards the end, she took our measurements and then disappeared without ever giving us further instruction. We lingered around for a while, unsure of what to do which after a while, we figured we were done. We were under the impression that they would just call us when the dresses were in. We all left and thankfully, the bride stuck around to look at flower girl dresses or else we would've never known that we were supposed to pay for the dresses up front. It would've been nice to have the communication so that we didn't need to assume. The service here was incredibly inconsiderate. From being forgotten about, to the lack of communication and the level of unprofessionalism in the workers, I would advise you never to do business at this location. Unfortunately, I can't speak on the other David's Bridal locations but avoid this one if you can.

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10 years ago

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Kristin R.

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15 years ago

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Review Highlights - David's Bridal

Dorothy, who was the tailor, was also really helpful in understanding the changes that would be needed.

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David's Bridal - bridal - Updated May 2026

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