Polite,listens to my concerns, knowledgeable and considerate…read more Everything thats needed from a dermatologist.

This guy seems to want to end the appointment as soon as possible. If you don't have anything…read moreblatantly and visibly wrong with you he just doesn't really care. He seems to have no interest in preventative anything or caring about younger people. If you have visibly sick skin I'm sure he will do something, otherwise go elsewhere.

As a new patient, it was a 4 month lead time to get an appointment for an annual check up. My…read moreappointment was on a Monday morning, and the parking lot was quite full so I did a couple of laps before securing a spot. An hour or so later there seemed to be more availability. Check in was brief, only one form to sign. I was seated for 10 minutes when a male medical assistant showed me to my room, updated the reason for visit on his laptop, then instructed me to remove everything except underwear, and he departed after closing a privacy curtain. 20 minutes later Dr Christie Williams and the male medical assistant arrived. I was surprised when the assistant stayed with no "this is Chris, he will be attending the exam, is that OK with you?" I felt a little awkward as I am female, but not so uncomfortable as to ask for a female attendant. Dr Williams is personable, friendly, answered all my questions and the full exam only took 6-7 minutes. At check out it was easy to book next year's appointment.

Uneven ranging from excellent to terrible care over several years. Due to this unpredictability to…read moreand the extremely poor care at the worst end of this spectrum, it's impossible for me to recommend this group.

I just wanted to take a moment to shine some light on Willy at the front office. As someone who…read moreworked for a medical office I know how tough it can be, often accompanied by thankless praises. Every time I come into the office, Willy is always so pleasant, professional, and welcoming to everyone. It is hard to find exceptional people who are willing to work hard these days. Please recognize Willy for his hard work, customer service, quality care, and upbeat attitude.

Really wanted to like this place, but no. Overcharged, proved it but they will not remove the fee…read more Always in a hurry to get to next patient. Waiting room tiny and packed. Go to reputable place.

Availability is a big issue. Dr Kates only works Tuesdays, Thursdays and every other Friday, with…read moreno other specialists in the office to cover. This means when biopsy results are in, it may be several days that go by between the time they are available and Dr Kates contacts the patient with the results. His assistants are not able to communicate the results, nor are phone calls or portal messages returned in a timely manner to let patients know this. If you have ever had a biopsy, each day that passes can create increasing angst. When I brought this up to Dr Kates, his tone was one of frustration that he is only one person and can only work so many hours. Although I am sympathetic to healthcare professionals who are overworked, I felt he was upset with me for bringing it up. Limited availability also means after a surgery, if there is an issue which may not be an emergency, but a concern you just want to inquire about, there is no one other than Dr Kates who can comment or assist. Dr Kates only does surgeries on Tuesdays, with a follow up call on Wednesday. If there is an issue after that, and he is not working, you will not get any type of timely response from him or his office. The office is closed from noon to 1 every day, with no option for voicemail. One time I called around 4:25 and the office was already closed for the day. At that point I reached out to Mom's GP, who looked at the photo of her wound and felt Mom needed antiobiotics right away. Had Dr Kates or his office returned my call or looked at the photos I posted on the portal the day before, Mom could have gotten these 24 hours earlier to begin her healing. She is 89, so infections could have serious consequences if not addressed in a timely manner. A week after Mom's surgery, Dr Kates called to check on her. He told me I had his cell in the discharge instructions. I mistook the phone number for the office one. It would have been nice if his office reminded me of that when I called 2 days after her surgery concerned she was developing an infection. I'll take responsibility for missing his cell on the discharge, but having someone in the office offer this up at the start of my post surgery reach out would likely have saved some angst. Dr Kates and his assistant don't have a warm bedside manner and don't express empathy towards elderly patients. He does routine surgeries frequently, yet, no instructions on aftercare are sent prior to the procedure. Which means an unscheduled stop to the pharmacy after to get hydrogen peroxide, gauze and other wound care not provided by his office. Also, for someone in assisted living where the nurses don't provide wound care, knowing instructions ahead of time would allow for a visiting nurse to be lined up for the daily care required, rather than rushing around trying to find resources after the surgery. When Dr Kates arrived in the room just prior to the procedure, he didn't greet or even make eye contact with me or mom. It was very uncomfortable and I felt a lack of empathy and interpersonal skills. His assistant suggested if return transportation was a problem for the 2 week follow up, I could simply remove the stitches myself. Of course that is not something I am going to do on my elderly Mom and it also suggested the doc didn't feel any need to check out his work and make sure Mom was healing as intended. I was not allowed to stay in the room during Mom's procedure. When then brought her back out to the waiting area, Mom's sleeve and side of her shirt were ruined due to the amount of blood which resulted from the procedure. I don't know why he just didn't have her put on a hospital gown, maybe he didn't realize the amount of blood which resulted, but that is also concerning for someone performing surgeries as long as he has. It's an emotional time when you go to a dermatologist with a worrying growth. My perceived lack of compassion and human detachment from this office has led to several recent poor experiences. As a result, we have switched dermatologists.

I think I've been seeing Dr. Kates for over 20 years, lucky me! My family and friends think I've…read morehardly aged which is due to the expertise and skills of Dr. Kates. He treats me like family so I never need to worry about any procedures he does as I know it will be as perfect as possible. He won't do anything you ask for that he thinks you don't need, so I feel confident in his care. Over the years he has treated me for allergic rashes, skin spots that were suspicious and given me botox and fillers as needed. He diagnosed and fixed skin things that other doctors didn't know what was going on with me. I'm 74 years old and I hope to be with Dr. Kates until he retires and so people will continue to guess my age as much younger. That feels wonderful!! Btw, I travel out of state to see him and he's worth every extra mile..........a grateful client, Donna

Got disrespected from the rip. & thru out his exam. His little helper used her voice as being…read moreannoyed af.

If I could give 0 stars I would. This is the worst doctors office we have ever been to. They…read moredenied insurance coverage to Blue Cross Personal Choice (in which they list they support). When the insurance company called them they denied they did it. The ladies at the front desk were incredibly rude and made my wife cry. This office doesn't appear to care about service. I would recommend any patient stay very clear from this office and people. Be warned, seriously.

Never going again. I knew he was creepy, but this latest experience crossed many lines…read more First it was a FT appointment. I don't think he can legally charge for a FaceTime call. Secondly, I have a chemical burn which has turned into a slight discoloration In a private area. I was uncomfortable to say the least when he said"let me see it" he felt my uncomfortableness and proceeded to get angry and demanding, to "see it" In a very angry tone he said"I will not give you medicine if I don't see it , I'm not wasting my time here". So again I say, "I just have some questions first. May I please ask first." He says yes and before I finish my sentence he stops me and yells, " I will not answer any of your questions until I see it!' So I hastily pulled down my pants and bent over in front of ft!!! Only to hear him say in his ever so creepy tone , " Don't worry, I didn't screen shot this" WHAT???!!!! Confirmed with other peers that many women have had similar, perverted visits. World class pervert. Do not send your daughters, sisters or mothers!!