I would give negative stars if I could. Today, I felt being judged and humiliated by David Kim Salon owners.
Our hair dresser is at Toronto, because of the weather, I booked a haircut for my 15 yr old daughter in town this weekend(the woman hair cut price is 89$ + tax + tips). When we arrived, the salon door was closed, customer has to ring the door bell to get in. A woman opened the door and let us in, before we entering 2nd door, she asked us to change our shoes with their store slippers. Because she is afraid our shoes are dirty.
There are only two staffs in the shop(guess they are the owners, the woman kept giving us the don't-care-your-business look) and we are the only customers(it is Saturday afternoon at 4:30). My daughter showed this woman the hairstyle she likes, before she siting down, the woman started to complain about my daughter's hoodie, told her not to wear a hoodie next time to visit them, I folded the hoodie inside and tried to help. Finally my daughter allowed sit down, the woman started to exam the hair, asked about if she has dry scalp, then the man came over, he used a hair comb's pointing end to checked her hair avoid any touching by hand. I told them my daughter has dandruff nothing like lice if it's their concern. They asked my daughter to move to a different spot, mentioned they had to check her hair with some chemical stuff. I have NEVER had experience with any hair/nail salons or spas like this, I felt humiliated and couldn't stand the weirdness, we left the shop.
I have been living in Aurora over 20 year, my two daughters grew up here, down the road from Kennedy st.. I will make sure to share my experience with everyone around me and my daughters will do the same. Treating your customer like this, you will run out your business very soon! read more