This Yelp is beyond overdue, however, I honestly couldn't bring myself to find this page and write a review before today. My entire ordeal with this office is one of nightmares. I am going to try to keep this brief, so that it gets read and not skimmed.
I was seen as a new patient here and my results came back that I had a low AMH count. More tests were performed, one of which was a SIS, which I was told was an HSG. The test was beyond painful, so it was stopped and concluded that I had blocked fallopian tubes. Both of them. I got dressed, while in an immense amount of pain and my husband and I sat down to talk to Dr Diaz and his office manager about options. We were told both tubes were closed and that IVF was the recommended treatment. My husband asked to see my results and instead we were shown other images of other tubes that were closed. I asked the doctor, "Based on my results, if I were your daughter, what would you do?" He said IVF.
Over the weekend I was Googling the heck out of blocked Fallopian tubes and found that a major reason for blocked tubes are untreated STD's. I was mortified and angry with myself. I beat myself up all weekend and cried and cried. I called the doctor for clarity on a Monday and he said, "oh no, sometimes these things just happen." He was very sweet at this point. I felt reassured that my past hadn't ruined my future, but I was still extremely upset. I was reassured that IVF was the only option and we hung up.
I started my round of extremely costly medication, shot myself in the stomach 2 times a day and visited them every other day for blood panels and ultrasounds to see how things were shaping up. When my numbers and follicle size wasn't increasing, Dr Diaz jacked up my medication to astronomical heights. Once when I went in I let the team know I was lightheaded and sure enough, my blood pressure was through the roof. Not one person cared and they jacked my meds up again.
I was not given a follow up appointment for THREE DAYS and when I came in on the FOURTH DAY, my numbers had dropped significantly and thus we had to cancel the round of $6000 worth of medication. The reason for the drop? My estrogen had dropped because I had ALREADY OVULATED AND THEY MISSED IT.
Fast forward to two months later. I had the courage to try again and visited another doctor in the same area who is AMAZING. She requested my chart notes from dr Diaz's office and received a measly 5 pages of information. One of which stated, (and I can barely write this it hurts so bad to have been this deceived by a doctor) that my test results were "inconclusive" and I should have an HSG. It should be noted that HSG is not offered in their office. So either someone missed referring me out for a second test, or Dr Diaz plain saw dollar signs between my PPO insurance that had some fertility coverage and the expensive purse that I carry.
This new doctor tested me the next day by doing an HSG in her office and lo and behold, BOTH tubes were open. My mom and my husband were both waiting outside for the news and everyone cried when they saw the screen. My utter joy came crashing down when the realization of what happened at Dr Diaz's office hit me like a ton of bricks.
We sat in the parking lot, called Dr Diaz's office and asked to speak with him. He answered and I let him know what happened. He has OBVIOUSLY been through similar patient complaints in the past because his poker face could be both felt and heard through the phone. I sobbed and asked how he could do this. My husband wanted to be refunded for some of the costs we incurred by their gross misconduct, to which Dr Diaz replied, "how about you come and try IUI here at no cost." To me, this was him admitting fault. And why on God's green Earth would I ever want to step foot in to his office again?? My husband then pressed the issue of a refund after we were still receiving bills from THEIR office to which he replied, "well, what if I make our bills go away?" And with that, boys and girls, the bills went away...
To add insult to injury, about a month later we received a dismissal from his practice, signed personally by him. On a happy note, that same month we found out we were pregnant, after only our SECOND attempt at an IUI at the new doctor's office.
The moral of this story is simple: Don't ever step foot in this office, and ALWAYS follow insurance protocol of trying IUI rounds BEFORE jumping to IVF...especially if it is forced upon you by a lying, deceitful doctor with a God complex and an incompetent staff. read more