They have always been great. I like the Dr's and the optometrist techs. Also, the ladies who sell&…read morefit glasses did a great job for my husband and I. I definitely recommend them!

Adrian fue el técnico que atendió a mi hija hace tres días. No hablaba mucho y me sentí apurada…read more Hacía todo muy rápido; era un buen técnico, pero me dijo que no podía hablar mucho conmigo porque estaba casada, lo cual está bien, pero sí podría haber entablado una conversación. Al día siguiente atendió a mi esposo y comentó que Adrian era muy hablador y amable. Le hizo bien el examen a mi esposo, pero se equivocó con mi receta. Volví a verlo para una revisión de mis lentes de contacto. Me revisó los ojos en 45 segundos. El Dr. Moss, que me atendió, dijo que Adrian es un buen técnico, pero que si estás casada, eso se nota en el historial clínico y te va a atender con prisa. Es su forma de ser, pero con otras personas es amable. Es muy rápido: terminó el examen de mi esposo en dos minutos y lo hizo correctamente, pero conmigo lo termina en un minuto, sin ninguna conversación. Le pregunté amablemente por qué no me hablaba y me respondió: "Porque estás casada".

Dr. Gibson and his staff are caring, knowledgeable and are thorough (but not "thorough" meaning…read morethey perform unnecessary "extras" - that is NOT what I mean!). They provide a wide array of checks on your eyes to ensure overall eye health, no new forming issues, look for any changes that might be indicative of an issue - many of these are their standard practice! They also have a keen eye and have other tests to utilize if there is an indication of a need to confirm or deny any suspicious results. - Honestly, I also enjoy just visiting with Dr. Gibson during the appointment. He is really a pretty neat guy... I highly recommend these doctors!

I went to this optometrist for years and I always had great service and customer care From start…read moreto finish. However in the last couple of years it has been the worst. Turnover every time I contacted them or went in. On one occasion my glasses that I had not even wore myself were on one of the workers face as she was asking the other employees .."how do I look?" Then I was called back to try them on. When I asked the same person that had been wearing my glasses how were they? She acted dumb. Come to find out my bifocals were never put in the lense .. when I have been wearing that same proscription for years. In addition, I was asked to pay an additional $100 dollars plus to correct their mistake. the excuse I received "we don't know you wear bifocals and you didn't tell us, you had to let us know." ( I thought the prescription was written out or in the system from the examination from the Dr) "No we don't look at that" ???? I tried again a year later only to be put on long holds and a balance that I didn't even owe. side note: I have insurance I always pay my balances and I've been having to use readers for 2 years alongside my old glasses with no bifocals) No call backs, no communication. I love the Optometrists, but the front desk staff and management needs some training and learn office etiquette. Disappointed

My father went to Dr Burnis years ago..like 25 years ago, and he's had the same glasses all this…read moretime. Well, he needs a new prescription, and he said he'd only go if Dr Burnis was still in practice. I thought she had probably retired, but I found her!!! I'm making an appointment for my dad today...and keeping it a surprise until we pull up to her office! He's gonna be tickled. Merry Christmas Everyone! Will follow up with an actual review

My wife and I saw Gaylesu to get our eyes checked and a new prescription. She was very friendly and…read morecourteous. She took the time that she needed to to make sure that we each had the best prescription possible. She is the only optometrist I will see now. Once you have your prescription you couldn't take it next-door to get glasses or anywhere else.

We have been using Dr. Gibson for nearly 25 years. He and his staff are always very knowledgeable,…read moreprofessional and friendly. Never any problems with the eyeglasses.

Level of care is not the same in the front office as it once. There has been a high turnover rate…read morein the front the front office. They could use some personable and professional training or skills. I love Dr Gibson Gibson and Moore and the associates in exam.

Doctor has the personality of a doorknob. Unfriendly If I had not asked questions, I would have…read morenot information on cataracts and macular degeneration. They wanted over 400.00 for contacts that are available at Costco for 90.00.

Great service from reception to doctor. All very kind, down to earth. They treated my daughter very…read morewell and answered her endless questions without frustration.

Giving one star for the business office part of West Texas Eye. They are the most incompetent…read morepeople I've ever dealt with in any medical office. Watch them on their estimates for services, question it all. They do some really bad math or are just plain deceptive. Now, for the Doctors and staff in the back. I have good experiences with them, all are professional and answer any question you have without being condescending. Very good at explaining things and helping you understand. Have seen two doctors here both with excellent bedside manner. If my rating was based on experience with them only. It would be 5 stars. They need to clean house in the business office and hire competent people. I spoke briefly with the office manager on my issues. All she could do was make excuses for her people. Not one apology that I spent about 5 hours total morning and afternoon in their office due to their incompetence. She claimed they couldn't get through to my insurance. Funny that in between my visits that day I called my insurance. I talked to a real person within one minute of calling. Minimal to no hold after getting through the automated system. But yet they couldn't get them. More excuses.

My experience with this clinic for a contact lens exam was extremely poor, primarily due to…read moreconsistent failures in communication and follow-through by the office staff. Timeline of Issues: 10/23 (Initial Exam): I was told trial contact lenses for my new prescription would be ordered. 11/6 (Follow-up): I returned due to persistent eyelid irritation. The trial lenses had not been ordered. The doctor agreed to call in a prescription for the irritation immediately. 12/3 (Prescription Call): I finally received a call from the pharmacy regarding the eyelid prescription. By this time, I had already successfully treated the issue using natural remedies due to the long delay. 12/10 (Current Date): After calling the office, I learned that the trial contacts were never ordered at all. This lack of action has left me without necessary contacts. An order is supposedly being placed today. Key Concerns: Failure to Order Trials: The primary issue is the repeated failure to order my trial contact lenses, which has severely impacted my ability to obtain my new prescription. Poor Communication: There was a nearly four-week delay in calling in a necessary medical prescription. Furthermore, the office staff rarely answers the phone, making follow-up difficult. Prescription Release: The office is currently refusing to release my contact lens prescription until I have tried the new one, but they have actively prevented me from doing so by failing to order the trials. I wasted over a month dealing with inadequate service and poor logistical management. I urge the clinic to improve its administrative processes and communication immediately.

I would highly recommend coming here, the eye doctor was great and Juan the assistant manager was…read moreso friendly, helpful and efficient. The process was quick and easy, and I got a great deal on my exam, contacts and glasses.

Our schnauzer chewed my glasses into piece. I brought them to Eye Glasses World hopeful but…read moredoubtful they could be repaired. I showed them to the very nice young lady at the repair counter. she said give me a few minutes and I'll see what I can do. She returned with my glasses looking as good as they had before our puppy chewed them into pieces! Then she said she wanted to re-fit them to my face. To my amazement when she finished adjusting them, I asked her how much I owed her and she said no charge today. I simply can't get over the whole experience! And, I can certainly tell you where I'm going for my next exam and new glasses when the time come! EXCELLENT FRIENDLY FAST CUSTOMER SERVICE! I can not say enough about how pleased I was!

If I could give 0 stars I would. My appt was at 10:00. The front desk lady was curt but efficient I…read moreguess. The tech was very nice and friendly. However, I waited an hour to get into the doctors chair and then another 5 minutes for her to come in. I told her I was ready to walk out, bad first impression. She said she had a patient who got a piece of metal in his eye and needed immediate attention. You know I would have been okay, but, they could have come and said they there is an emergency can you wait 30 minutes or do you need to reschedule. The dr really seemed to be miffed to me that I was upset. My time is valuable too. Would not recommend!

Very friendly and helpful staff, and a nice office. I have found prices to be extremely…read morecompetitive, and always enjoyed my visits. Dr. Densmore has a calming demeanor and appears to be very knowledgeable.

Worst care you will ever get. The office staff is horrible, unfriendly, and unwilling to help you…read morein any circumstance you have. They will not let you talk to a doctor. Not sure if this is the doctor not willing to talk to his patients or the office staff just saying that the doctors does not want to talk to you. I'm still trying to get to the bottom of that one! I would avoid this place at all cost.

There are several optometrist that work here, and they take walk-ins. They can provide a check of…read moreyour eyes and a new prescription. My wife and I came here and we didn't have insurance. It cost $118 for both of us to get our eyes checked and new prescriptions. You can take the prescriptions next-door for eyeglasses if you want.

I went to Stanton Optical in 2023 and didn't feel welcome. The staff seemed cold. Didn't want to…read morehelp me at all. Took forever to get my glasses and then had problem with them. So this time I gave them another chance. It took 3 weeks to get my glasses back. I walk in stood there for a while to be noticed. I gave my name and I ask was my sunglasses in. No answer. I ask again no answer. I ask for a 3rd time and the woman snaps back at me for asking. When I ask a question I expect an answer. She spoke to me as if I'm a kindergarten. That broke me from ever going to Stanton Optical again. No courteous they are not polite. Made me feel like I inconvenienced them. Next time I will take my money elsewhere. Im giving them a star just so I can write this rant otherwise I wouldn't give them a star.

terrible customer service... we were directed to go to the back to check in for our appointment…read more The worker was there on the phone with a customer but did not acknowledge us at all. she then got off the phone, still didn't acknowledge us (mind you we are standing at the desk in front of her). We continued to wait for 10 in front of her desk with out her even looking at us. she was rude the whole time during our exam and not very professional. Go anywhere else but here, they have a lot of open spots available for a reason.