Terrible customer service and obvious lack of knowledge demonstrated by manager, WAYNE WESTRA as…read morewell as another employee working today 2/26/24 at the Wantage store between 1:00 and 1:30. Despite having measurements, a picture of what I wanted and the actual transition strips to replace (for color and length), I was told that its not their job to tell me what I need!!!!! If your family owns a flooring business, then don't you think that's part of your job description!!!! Clearly a lack of professionalism, knowledge and people skills by both these individuals.

Wayne Tile Rockaway tile selections are amazing and the design consultant Nuray always help my…read morecustomers with the design and sales process so professional. Many thanks for making all design process so easy.

Most recently, Tri-State replaced my kitchen counters with quartz. From start to finish, Daniella…read morewas EXTREMELY responsive and had a solution for all of the quirks that came with my project. I especially appreciated the same-day demo and installation and the attention to detail in every step of the project. Previously, Tri-State installed quartz in our new bathroom. We are very happy with their work on both projects.

We hired Tristate Stone and Tile for a custom sink and countertop install. While the final sink…read moreitself turned out beautiful, the overall experience was frustrating and disappointing. As others have stated, they aren't very customer service focused with emails and phone calls left unanswered for days and weeks. Communication was poor from the start, with very little sense of urgency. Their installers broke our medicine cabinet during installation -- then blamed us and our contractor, saying it shouldn't have been installed yet. This was never communicated beforehand, and we had made it clear they would be responsible for any damage. While they eventually agreed to cover the cost, we had to chase them for weeks to get reimbursed. They also removed the doors from our vanity cabinet and lost the hinge screws, which caused further unnecessary delays. The sink arrived unfinished, with glue all over the inside of the custom basin. We were empathetic to the fact that they're short-staffed, but the delays dragged our project out by months. To their credit, they were honest and ultimately made good on everything -- but only after persistent follow-up. If you choose to work with them, be ready to stay on top of every detail yourself.

Expansive selection of designer tile and exceptional design support. Brianne is the BEST, so…read morepatient and creative. She also provides a printout of what your tile design will look like - really helps to make a decision. Pricing is reasonable. My bathroom renovation turned out beautifully, currently working on the kitchen backsplash. I wouldn't go anywhere else.

Worst customer service especially by brianne and owner vinnie. Marble came broken after waiting for…read moremonths to receive. Robin, the wife of the owner never returned emails or calls during the process. When the piece came broken, they would not help in replacing it. But the good news I would like to share is that I found out that the fabricator is a local company in Rockaway, Tri State Stone and Tile. So you can basically cut out the middle man of a place like Chester Tile and go straight to the fabricator. They felt so bad that they replaced the piece free of charge. Nice to know there are caring and honest companies out there unlike Chester Tile. Stay away.

so nice to hv a contractor show up when promised and finish job as promised! Thank u Fabio and his…read morecrew!

Fabio and his team was able to squeeze us in just before Christmas, and did a fantastic job. His…read moreteam was able sand down, and stain the entire house, and the work was fantastic. He even fixed some spots where the floor was broken and made custom wood floor vents. Highly recommend Fabio and his team!

Exceptional service, great selection and awesome people! Great experience with Andrea and Sue…read moreselecting my carpet. They were so patient and ordered me countless samples until I was ready to order! Also - highly professional installers! Would definitely recommend to anyone looking for carpet!!

what a wonderful experience. we were renovating our entire home. andrea and susan were so…read morehelpful, knowledgable, accommodating when I visited the show room. the installers were on time, clean and professional. happy to recommend Michael's to anyone who will listen!

Regrouted my bathtub. Missed a spot and would not come back to fix it. He scheduled with me 3 times…read moreto come and fix it and left me hanging. Super unprofessional and disorganized. I do not recommend at all.

Jack called me back quick, we agreed upon the price and date and time of work to be done. He did…read morenot show up in the. morning as planned. He finally, answered the phone and told me he was in the middle of a big job a few towns away, but would call me that afternoon to see if could do our simple job later that day, Never heard from him.

I have never written a review before but felt that Michael and his crew should be recognized for…read morethe wonderful work they did on my home. From the first phone call to the completion of the job I felt fully informed about what was going to happen, my options and what was happening. The work was done very well and done within the estimated time frame. I will highly recommend Baby Bear to all my family and friends!

AVOID AT ALL COSTS!!!!!!!!!!!!!! Michael seems friendly, and as you can see below, these reviews…read more(aside from BBC shoveling a driveway) ARE ALL PHONY. Please note "Oh Michael helped us with our insurance claim" (but no real explanation of services provided) "Michael didnt damage anything" - Well, clearly you're covering up for something there! We are 8 months in and needed to call the police to document all the damage this company has done to our property. What started out as a $30k estimate for a kitchen renovation - is now at $80,000+. You want to know why? Michael will sell you a new kitchen, but it's all bait and switch. Once you think the project is paid for, you realize he may have charged you $5,000 for a new ceiling, but that was only the REMOVAL of the sheetrock - and now he wants another $5,000 to replace it! BBC's fees have been three times what we've been quoted elsewhere. We were told two old windows were a custom size, they needed to be special ordered - would take 5-7 weeks to come in and cost $4,700. Three days later we had a window company come by and say "No those aren't custom, we can have them here in 10 days" And what was the cost?? $1,700 - THREE THOUSAND less, for two windows!!?? Why was he charging us almost FIVE GRAND and LYING that they were special order??? We have had a plumber come and tell us the $1200 (3 ft) gas line they did was made from a bunch of pipe and fittings from Home Depot - they didn't even give us a nice continuous gas line. Everything needs to be redone!!! They show up one day a week, IF THAT. In 8 months, they have taken 114 (BUSINESS DAYS) OFF! So do the math, thats an average of 5-9 actually days of work PER MONTH. The final straw was Michael telling us unless we paid 90% of our final payment (when the work hasn't even been done and HE owes US money) that he would not be refinishing our floors that BBC DAMAGED!!!!! Please see these photos, they never covered our gorgeous original 1925 hardwood floors and dumped all their stuff on it without a care in the world! Throughout this entire process every time we would mention BBC to our close friends and family - they would be shocked and appalled at the kind of mess we were in. There is no way this company will remain in business for the foreseeable future with these tactics. Also check Angie's List for other bad reviews - don't believe what you see on here.

WDI carries some fantastic brands. We received 30+ replacement Marvin Windows and 8 Arcadia Custom…read morewindows for large renovation/addition project. The size of our order and the variety of windows gives us a good glimpse into the operation. Based on that experience, I can say the company is not run well, and we experienced serious issues with their integrity. Our project was during the pandemic (June-Dec 2020) when supply challenges and other issues on the home front were challenging. During a crisis one's true self shows in how they respond and treat people. We had many vendors that delayed our project, particularly given supply pressures. Most were really good about sharing their challenges in an honest way, and we reciprocated with patience and understanding. Unfortunately, the owner of WDI was not this type of person. He was dishonest about placing our order when he said he would and then provided new timelines every week to cover up his mistakes. It's possible some of the delay may have been out of this control--but given the number of errors he made (window color, glass type, metal type), it was hard to trust him. Never once did he own up to his mistakes and empathize with the impact it would have on our family. Ultimately, he could never get over his ego to say, "I'm sorry, I messed up." If he had, it could have been easier to trust him on all the other issues he had during the project. It's possible he faced some unique challenge more severe than our other 10+ suppliers, but it seemed he is accustomed to operating with many errors. I wish the experience was different and wish anyone that works with WDI more success. He did ultimately deliver our windows and corrected most of the errors--but the effort we spent and the time we lost on our project was painful, costly, and unnecessary. Consider PrinceWd.com or Northeastco.com. Both companies had tried to help save our project but we were too far in with WDI.

UPDATED REVIEW: We had the pleasure of Windows & Doors, Inc…read more to replace the windows in our condo. We needed wood, double-hung windows painted a specific color in order to adhere to the Historic Preservation Committee guidelines. We had a wonderful team for our window installation. Everyone we worked with from John with the initial estimation during our closing, to Shawn who walked us through the process and took measurements, to Pete, Ed, Ronnie, Ray and Ron were incredible and friendly. The team worked efficiently and it was easy to tell they were very experienced in their craft. They put down protective coverings on the floors and over the furniture and left our condo neater than we had it when they arrived. Pete took the time to show me how the windows worked and the team listened to my questions and addressed any (minor) concerns I had before they headed out. And, I can't believe they worked through lunch. It was a long day and they plowed through and worked diligently. Each of the guys was very polite and friendly. Though, of course, they were welcome to use the restroom, they each asked before they went in. They were incredibly organized, always having the next step ready and set up for the team to execute. In addition, they neatly bundled all of the debris so when the truck arrived on site to take it away, it was loaded in the truck 1,2,3. I would absolutely recommend the Windows & Doors, Inc. team to anyone looking to replace or repair their windows. It was a pleasure working them! PRE-INSTALLATION REVIEW: I was referred to Windows and Doors by the owner of another unit in the Condo building where I'm buying. I'm currently under contract and in the home inspection negotiations phase of the purchase process. The condo building where I'm buying is required to adhere to Jersey City's Historic Preservation Committee (HPC) standards and this made it a challenge to find the suitable window solution. That is, until I called Windows and Doors, Inc. I spoke with Phil at 8:30am and asked if there was any way someone could meet my fiancé at 10:30am that same day. We only had a small window of time in which we were allowed access to the unit to take measurements and secure estimates for the work we want completed. Phil let me know that while the team had an appointment that morning, he could squeeze in an appointment for us exactly when we were hoping they could meet us. Even with the very small amount of lead time, John H. and Shawn arrived on time and met my fiancé to get the measurements. They were very professional and courteous and let us know they would provide an estimate the following day. I received the estimate at 7:41am on the day they promised to deliver it; well under 24 hours from the time of measurement. I truly appreciate Window and Doors, Inc's responsiveness and look forward to working with them once we close on the condo.