TL;DR Poor up-front communications, hiding the fact that they went on vacation while our auction…read morewas active, suboptimal policies only on our auction it seemed (red letters on our auction, unlike others, saying things like DO NOT BID IF YOU CANNOT COME DURING THIS WINDOW OF TIME), over-promising and under-delivering, once auction started they stopped communicating altogether and just sent the payout and moved on. They also listed items that were literally part of the house, which we luckily got them to remove in time. The positives: I will mention they did it at short notice, and they waved the $3500 fee to do an online auction. They combined our auction with other auctions to increase the bulk of the auction. Those things we appreciated. And, in person, his wife was nice and I tried to keep things moving to respect her time. But, the actual sale execution had some flaws. The situation: Needed to clear out an estate to sell a house, but was left with too much furniture. Most of the other stuff got donated (and was literally trash). Many other estate-sale people turned us down. The experience started when we discovered "ezAuctions" was out of business. Then our agent mentioned "ezDownsizing" .. In this estate there was a $20000 bedroom set (retail, 1980s, vintage Ralph Lauren), where just one of the pieces had recently sold on ebay for $8000. Most of the other stuff we knew was not that valuable. I was very skeptical. Guy on the phone who called us back (Clay? Brian? No idea...he was The Husband) .. very pushy, said we had only 1 day to "fit it in", and also said exactly what we wanted to hear. "You've got an auction with $6000-8000 dollars easy, maybe even up to $12000 but I don't like giving numbers" ... well, he was way off. The entire auction netted $4k, and we got 60% of that, minus some odd fees that they tacked on that had to do with "no sale items" which I still to this day do not know what we paid for but it added up to another $108 we owed them. His wife arrived and asked us "not to be there" when they took pictures. I get it, people probably tell meaningless stories about the items. It's probably super annoying. Still, it meant they made mistakes by listing parts of the house that were not to be sold at auction, like the whole house central vacuum, and light fixtures. Probable reasons it didn't do well: house was far away from any nearby town and had a Friday afternoon 2 hour window for pickup. This was a bad oversight. Needed a Saturday pickup window. Also, they went on vacation while doing the auction. They stopped responding to our texts and messages. If you just want stuff "gone gone gone" this is a company that will do that for you. If you want to get some value out of it, consider other options. I had been given a 50% off rental for a truck and should have driven it to Everything-But-The-House in Columbus, where the auctions are taken care of in a warehouse and the commissions are way less. (its a sliding scale where higher priced items have less commission!) 40% commission across the board: meaning on anything that sells for more than $1. And yeah, things sold for $1. There's no way to do "reserve" In Pittsburgh, there is a similar service called Hostettlers Auctions (or something like that). I think they use the exact same software. One thing about the Pittsburgh auction house (unrelated company) is that in the fine print they say they actually bid-up on items that are not selling for much. For example I bought through them 10 radios and in the last moments they "bid up" the radios to get more value out of me. I didn't love that they did that, but now that I've been on the other side, I would have appreciated it if they had that sort of service. I had put some stuff into the sale as well, and after I gave them $4000 worth of functional equipment and got $125, I regretted it. I should have also taken my stuff to Columbus instead of to them. What a waste. Even though I explained everything worked and came with spare parts to replace everything that could possibly break in my 3D printing lot, for whatever reason they wrote "UNTESTED MAY NOT WORK" on my auction listings and there was nothing I could do or say to stop it. Just some tidbits: $1200 worth of Snapper XD pro-grade lawn care equipment sold for $17 $2000 worth of 3D printing equipment sold for $200 $20000 Ralph Lauren Safari 3-piece bedroom set sold for slightly less than $2500 (mahogany matching bed, wardrobe, 21-drawer chest) $3600 curved glass antique vintage tiger maple china cabinet sold for $131 .. I had removed the shelves and for some reason they wrote on the listing "May have to take back off to put shelves back in" but that's definitely not the case. Again, no way to correct it. May have affected sale.

Didn't have a good experience, apparently a whole condo full of stuff wasn't enough for them to…read moresell. But could offer me storage and consignment. So I did it myself and saved myself a 35% commission rate. Nice enough but a waste of my time.

They've listened to my needs. They've acknowledged what I'm going through and they provided…read moreopportunities to assist me.

I reached out to Call 2 Sister to help my mother clear out her parents' home after a heartbreaking…read moresituation. Anabelle and her team showed incredible understanding and compassion, handling all items with care and keeping open communication throughout the entire process. Her gentle energy was comforting, calming, and supportive. They made a very difficult situation much easier to manage, especially as my parents live elsewhere and I took on most of the communication to help the process go smoothly. They were quick, efficient, and showed the utmost respect. I wholeheartedly recommend this company to help lighten the load during such a overwhelming time for those who have lost someone. They did the legwork, and I will be forever grateful for their kindness and assistance.

Highly recommend! Steve is professional and communicative. He let me know status through the…read morenearly 2 months he was clearing out my mom's home. I live an hour away, so he let me know about other situations involved the house not related to his work. He have options for various parts of the process so I could make informed decisions. It can be a very overwhelming and emotional process - he handled my family with such care. Can't speak highly enough about Mission Critical.

From the owner: Mission Critical Corporate and Estate Downsizing is a veteran-owned company dedicated to providing…read moreexpert downsizing, relocation, and asset liquidation services for businesses and individuals. We specialize in corporate relocations, estate liquidations, and personal transitions, offering tailored solutions that meet each client's unique needs. Our veteran-led team ensures a smooth and efficient downsizing process by providing professional sorting, organizing, packing, and valuation services. Whether you're scaling down office spaces, managing an estate, or simplifying a personal residence, Mission Critical is committed to delivering exceptional service with the discipline, efficiency, and attention to detail learned from military experience. Let us handle the logistics while you focus on what matters most.

l asked for an appraisal quote for a bunk bed . They came back with 295 and I asked how they…read moredetermined that as I didn't want to pay and get a low value. It was a simple question. Instead I got this reply It will not appraised at the retail value. I don't think we are the fit for what your looking for? 1. I never said I expected it to be at retail value 2. I said I didn't want to pay if it was going to be valued at low cost and asked how you came up with the decision You could have done a lot to fix the confusion 1. Explain the fee upfront 2. Give a range for proposed value so the customer can make an informed decision 3. respond to an objection as opposed to assuming we are not what you're looking for - what does that even mean Honestly you could have done better ! Read you reviews - really disappointing Also it would be nice to actually see a written quote -

Easy to work with, they are available by text and email. Reasonable price and was done within 30…read moredays! I had them appraise a trailer for a title bond and they provided a fair and well researched appraisal

Please give this establishment another try, as the new owners have made a HUGE difference!…read more I won an online auction and this Mail It All location was handling the shipping of my items. I called as soon as I had an issue regarding the item arriving when we were out of town. The store manager, Elle hand held my entire transaction.. from requesting the auction house to drop off my item to them early, to prioritizing my invoice and expediting the overall process. I am eternally grateful to Elle and can't say enough wonderful things about her. If the other employees at this location are half as great, this store will be super successful!! Thank you, Elle! Hope to work with you again!!

i had a problem but they are working on it. i appreciate the hard work they are doing to remdy a…read moredifficult situation and look forward to its conclusion.

Since moving here in 2007, we have looked for a reliable and trustworthy expert in handwoven rugs…read moreand have finally found just that in Faisal. We have rugs from China, Afghanistan, Pakistan, and Iran, all made with different materials and techniques. Faisal was knowledgeable about all of the differences and was able to provide some valuable information about our rugs. He and his crew washed six rugs and made repairs to two of them. (And on his recommendation, we have stopped using our robot vacuums that caused the damage ). We could not be happier with the final results. Our rugs are bright and smell fresh and clean.

Faisal and his company are knowledgeable experts. Generations of trading, repairing and cleaning…read moreexperience.

incompetent. We…read moreretained Moss to do two projects, one called the "interior/beam" project and the other for the master bathroom. As to the interior/beam project, one of the two support columns that their subcontractor installed was over a gap in the foundation where there is a passthrough to our crawl space. Moss didn't even check to see if the column would be over the foundation before construction. Fairfax County Code and Development Compliance (inspector Haggerty) recommended three possible alterations to deal with the fact that the column was over the gap. The inspector said we could (1) get a longer beam, (2) put in additional headers in the crawlspace to distribute the weight across the gap, or (3) support the column by placing a short column in the gap and cutting a new pass through. In addition, the inspector noted that the other support column was improperly constructed. In fact, several of the studs from the roof to the new support beam were cut too short and did not even contact the new beam (see pics). They also did not put up a temporary wall to support the upper levels of the house during the time they installed the new beam. In addition, on the first day of the bathroom project, the worker broke a pipe when altering the plumbing to the bathtub and there was water damage on the ceiling of the family room below the master bath. We later learned that this young man is not a licensed plumber. For these reasons, among others, at this point we had lost all faith in their structural work and decided we couldn't take the chance of having them try to fix the interior/beam project. Consequently, we terminated the interior project, but decided to finish what was left for the bathroom project. We then asked them to tally up the costs to date for the beam project so that we could reconcile them with our payments to date and close it out. After about three or four weeks they agreed to give us the costs and indicated that they would tack on a 30-40% markup as the general contractor. Even though we understand that the industry standard is 20% (10% for overhead and 10% for profit), we agreed to their markup. The "costs" they gave us, however, were grossly inflated. For example, the first line item is for a gas fireplace that they purportedly had already ordered. There was an allowance of $3,986.89 for the fireplace in the contract, which would equate to $5,581.64 with a 40% markup. However, the total cost they gave us for the fireplace was $6,891.25. And, they hadn't actually ordered the fireplace! Once we saw the fireplace discrepancy, we began to question the other line items. The first thing we did was to obtain the actual invoice from the Sheets lumber yard in Vienna for the next line item, which was the steel beam used in the framing. The line item on the original worksheet they gave to us had $1,114 for the steel beam. The Sheets invoice shows $568.25, which would be $795.55 after a 40% markup. At this point, it was clear that the "costs" they gave us were grossly inflated and were not even remotely based on actual costs. We called them out on the overcharges and they initially denied them. We had to show the project manager the receipt from Sheets before he would acknowledge the fraud. Then Moss took him off the project. After all that, when we gave them the check to finish the bathroom project, they had someone come to the house to take the check and then told us via email that they were terminating the contract. We later learned that they have been fined by VA DPOR for their contracting practices. You can look it up on the DPOR website. There are a lot a good qualified contractors in Fairfax county. Based on our experience, you should look elsewhere. They claim not to know us. That should tell you everything you need to know

I have had 4 major projects completed by Moss over a 5 year period. Every one of them was first…read morerate workmanship. No punch list needed afterward. They just awarded me a 'Handyman for a Day' because of the many referals I was more than happy to give. Jeff was assigned to take care of the few items that I just didn't want to do myself...especially if I could have a true PRO take care of them. All done now. Working with the best is the only way to go.

What a wonderful visit to this shop today! There's so much to peruse and so many beautiful things!…read moreThere's only one problem: I couldn't buy it all - lock, stock, and barrel! Everything is exquisite. There's something for everyone and something at every price point. The jewelry selection was quite interesting, as was the art selection. Some beautiful dishware as well. My favorite part of the visit to this huge and interesting shop was the vast selection of rugs downstairs! GORGEOUS SELECTION! I mean, STUNNING. I met three lovely staff members throughout my hours long visit. Each helpful and friendly as I navigated my way through the huge space. I can't wait to visit again. Next time, I'll bring a cargo van and load it up!

Wow! What a fantastic place to find antiques and home decorations. I could spend an entire day…read morelooking at everything they had to see. Definitely recommend.