The only thing I miss about Chico is Dr. Brown. Love the staff, love the prices, and Dr. Brown is super cool - and does a great job!

I'm really bummed I have to leave this terrible review but this was just an awful experience I had with this business. I had their in-house insurance and they canceled it without any notification. I went in for my cleaning appointment that I had pre-booked six months in advance. They did extra services but didn't discuss any estimate or pricing with me and they certainly didn't let me know that I was now a cash paying patient upon walking in. I asked about my permanent retainer I have behind my teeth slightly poking and the dentist came in and fix it within five minutes. He didn't discuss pricing or even what he was doing. Just did it and left. Later on I found out that was $80 extra dollars for that. I would have declined as it wasn't super pressing but I wasn't given the option to even discuss it before he just did it and left. Not to mention the hygienist was incredibly unpleasant and rough the whole time. I had cuts all in my mouth for a few days after my appointment. There was a lady that was working there before who was absolutely amazing and I was bummed she wasn't there when I came in. When I walked out the lady at the front desk said "You're all set!" And I left assuming it was covered under my insurance as it had been every other appointment I have had here. Then I ended up getting a bill in the mail for $540. I called to ask why and she said they had canceled the insurance. I told her I never receive notification of that and I would not have agreed to the services if I knew the bell was going to be as such. The lady just said "It your responsibility to know whether you are insured or not." I said "OK I guess it's a little bit on me that I didn't notice you just stopped billing me without actually notifying me, but I didn't ask for all of these other services that were attached to this bill...." She absolutely did not care. It took a huge runaround just to get them to knock it down to $345. The service I pre-booked for which was a cleaning, the oral evaluation and the repair of my retainer came to $266 from the itemized bill they sent me(after I had to request it) which I told them I was willing to pay. They would not accept that and threaten to send me to collections on Nov 1st, so I had to pay $345 today. It was absolutely horrible dealing with these people and the front desk lady was incredibly rude. This dentist has no clue about the California law that he must provide a good faith estimate to cash paying patients. I felt really taken advantage of and this is just a horrible practice on their end. It's really unethical to do whatever you want to a patient and then bill them for it later for whatever you want. It's common decency to have a discussion with your patients if something will be an additional charge. I definitely do not recommend this business to anyone. Absolutely horrible business practice. read more

Went in for a crown replacement today with Dr Brown. The office is very warm and genuinely friendly. Dr Brown was very informative on each step and what he was doing and what I should expect in sounds and etc going on in my mouth. I was very comfortable the whole time and really like the relaxed atmosphere. So glad I've found my new dentist. read more

Dr. Brown and his staff are the best and my entire family would highly recommend them. They are caring, professional and the best in town.

Dr Brown and staff are the best around. Been going here for 10 years and could not be happier. Karen is an absolute sweetheart.

Dr. Brown's office is wonderful. It is efficient, up to date and is focused on the patient. The communication is excellent. Today I had a cleaning, performed carefully by Casey who is fast, caring and very helpful with suggestions for better care. I recommend the office and Casey wholeheartedly and I appreciate their care. read more

very pleasant and explained how the procedure would go and what to expect during the process. the people were very polite and made me feel comfortable read more

Came to Dr Brown mid-treatment after the Camp Wildfire. Dr Brown & his staff were thorough, compassionate & professional. They picked up my treatment plan, did a comprehensive review of my extensive dental work, and were very generous with their time and insights. We did some new work since then, which was very well done, without pain or surprises. Very impressive! read more

Exceptionally friendly and informative staff, they put me at ease while providing great dental care. Looks like I found my new dentist!

Dr. Brown and his staff are fantastic. They do a wonderful job making sure you are at ease and comfortable. Sandy is very gentle when she performs cleanings, Karen at the front desk is warm and welcoming, and Dr. Brown knows how to put a person at ease if you are nervous about procedures! read more

How much can I rave about this office and Dr. Brown? They are excellent, professional, very kind and the best! Dr. Brown tells you what he's going to do and asks if you're okay, and he's funny and patient and relaxed. Also, Karen is amazing and always does her best to help you out if you need an appointment in a hurry because something went wrong, like a filling coming out. His staff is great, very professional but friendly and caring. I used to hate going to the dentist and while it's still not top of my list, I don't mind going to Dr. Brown because I know they'll take good care of me. read more

I started seeing Dr. Brown when I was 18, now 10 yrs later I couldn't be happier with them. The staff is friendly and amazing, in 10 yrs I've never had a complaint and can honestly say I love going to the dentist!They are a little on the pricy end but worth it. read more

I have been going to Dr. Brown now for 16 years and have always been very happy with his work and the friendliness and caring of his staff. The dental equipment is state of the art. read more

Not a bad dentist. Just no personality. Referred me to a Neanderthal oral surgeon. Poor communication skills. Poor patient interaction. Poor bedside manner read more

Professional, competent, and my favorite--- caring. Dr. Brown is patient, and takes his time to find out what you want. Treats you like a human and not just another customer. Ingrid does a great job with explanations and getting good documentation. I got to see what was going on in my mouth, and they took the time to explain in detail what I can do better. Overall- great experience! Highly recommend. read more

As a two-time cancer survivor, I view every new lump, bump or discoloration with alarm. So when I discovered several oddly colored nodules in my mouth that had sprung up overnight, I was concerned, to say the least. I called my dentist only to find out that he was on vacation for the week. His office referred me to Dr. Brown. I called and was impressed with the friendly professional voice of Brooke on the other end of the line. Despite what must have been a very busy schedule, they squeezed me in on the same day. When I arrived, the office was clean, well-appointed and comfortable. After a very brief wait, I was ushered in by Ingrid who proceeded to take photos of the inside of my mouth. She engaged me in conversation, which helped to calm my nerves. When Dr. Brown came in, he smiled and introduced himself and, after a quick examination, he told me that he thought I had probably bitten my cheek in my sleep and that the nodules were more than likely the result of trauma. He filed and buffed a couple of sharp points on my molars that were probably the culprits, and said he would send the photos and report off to my regular dentist. He smiled, shook my hand, and wished me well. After such compassionate care, you can imagine my surprise when I was told there would be no charge, despite the time spent by he and his staff. What a super nice and kind bunch of people! I would wholeheartedly recommend Dr. Brown to anyone who is seeking a gentle dentist who really cares about his patients! read more

I have been going to Dr. Brown for several years and so glad I heard about them. They are so friendly and caring. Sandy is the best!!!! She explains things to where you can understand, she shows you where the problem is with their up-to-date technology. They know who you are when you walk in the door, even 6 months later (that was after my 2nd visit). Dr. Brown is so down to earth, caring man. I love that I can go and they take time to listen to my concerns, find the problem and provide resolutions quickly. All the while taking time to get to know you and you them. They are gentle while working in your mouth and pay attention to your facial expressions. It says a lot when staff have longevity in an office. read more

I moved to Chico 3 years ago and had to leave my denist of 28 years. Needless to say that is a difficult transition. I'm happy I found Dr. Brown and I'm very happy with my hygenist, Sandy. read more

Been a customer since the inception of Dr Brown's practise. My wife and kids and several of our close friends see Dr Brown as well- Just got done with an appt today-Excellent as always Thanks read more

I went to Dr. Brown for about a year while i was living in Chico. His office was close to where I lived, and my fiance at the time was going there as well. Now, I didn't know there was a problem with him until I needed a filling done in the front, and my mouth just wouldn't stay numb - it was a very uncomfortable situation because he just kept giving me more shots to numb the area - and the numbing just went up my face. My nose was so numb it hurt, and even my eyebrows and forehead were numb - but my teeth still felt the drilling. After the 3rd time, he lost it - he was no longer professional, he was pissed that I wasn't numb. He eventually just finished the filling with me feeling it the whole time. There wasn't much else he could do. To add to that instance, he also refused to believe I was allergic to fluoride and proceeded to convince me to let him cover my teeth in a high-concentration fluoride goo... that resulted in my gums sloughing, a lot of pain, and the kinds of things that make you afraid to ever go see a dentist again. This was when I decided I was never coming back. To make my experience even worse, one of the fillings I'd gotten when I first started coming to his office had extra filling material pooled between my teeth. The filling had caused me pain for almost a year, and he still said "sometimes that just happens" no x-ray, no further concern. I found out about the excess filling material when I changed dentists - the new dentist cleaned up the filling and my pain went away. Sadly, that tooth wound up needing a root canal a while after. I can only speculate that the additional pressure and pain for over a year didn't help that tooth. His staff is very friendly and helpful, I never had any problem with anyone else in his office - but sadly, that doesn't make up for bad dental work. My husband also has his own story, but since it's my review - I'll leave it to him to add his experience separately. He wasn't afraid of dentists before Dr. Brown - now he is. I strongly discourage anyone from visiting Dr. Brown, especially since all that happened in only a year. Find a better dentist, my husband and I did. read more

Are you kidding me? My dentist and crew are all ROCK stars!! So kind, so caring....competent and great senses of humor all the way around! I drive MILES to see these folks and recommend them often!! read more

Love this dentist! Very nice and extremely gentle ( which is good since I hate to have dental work done in general). Office has state of the art equipment. Would highly recommend Dr. Brown. My husband works with many dentist and also highly recommends his practice. read more