They absolutely lied to me (office manager) about the rate charge.was told it was the lower rate…read morefor Aspen customers.Not true !!! Office manager talks down to you

Their confirmation process is a joke. They can't read. They're rude and nobody returns or answers a…read morephone call.

I've been bringing me and my kids to this office for three years, and every single visit has been a…read morepositive one. The staff is genuinely warm and welcoming, Dr. Mullen is thorough and attentive, and the whole operation runs efficiently. Even with all three of my kids getting cleanings and x-rays, we're typically in and out within an hour. It's clear this office truly cares about their patients, not just their teeth. I'd recommend them without hesitation to any family looking for a holistic dentist they can trust long-term.

DISAPPOINTED I was…read morefired from this dental office for canceling my appointment for today. I had an appointment in December, but I was sick with a virus like influenza. (I never was tested to confirm) I didn't think he would want me coughing in his face every 30 seconds. I didn't want to cancel the for today appointment, but when I woke up early this morning, my daughter's cat had taken a significant turn for the worse. (She has had cancer) She could barely breathe and had not been able to make it to the cat box during the night. So, I called the vet early this morning and we decided it was time to help our sweet cat over the rainbow bridge. The vet appointment was right before my dental appointment and I didn't think I would make in time nor did I want my daughter to be left alone to grieve. The dental office was not open yet when I called so I left them a message notifying them of the situation. Then I get a text early this afternoon stating that I would not be able to reschedule and would need to find another dentist. The part that is so frustrating is they never notified me of their cancellation policy! Ugh!! What a great way to end this bummer day.

Dr. Becker removed wisdom teeth for my two oldest sons, who 19 & 17. It was so much easier than I…read moreimagined. My 17 year old is not a fan of procedures and was pretty firm on not wanting to have his wisdom teeth removed. I requested a consultation for each of my sons so they could feel confident going into it. Dr. Becker was great. She didn't try to sell either of them on getting it done. She patiently listened to our concerns, answered all of our questions and presented the risks of both options: the risks of surgery, and the risks of leaving their wisdom teeth in place. She did not try to steer us in any direction, which made each of my sons feel comfortable. Both boys were scheduled back to back and everything went very smooth. Prior to the day of surgery, someone in the office went out of her way to follow up with my medical and dental insurances to ensure that we were able to maximize our coverage and reduce out of pocket costs. Dr. Becker and her staff were all very helpful and wonderful to work with. I highly recommend them.

The office is professional but very patient focused. They take good care of you while you are there…read moreas well as after when you go home. No one likes having an extraction, but they made it as comfortable as possible. I will be going back for an implant soon. They also deal well with children. My 6 year old grandson had a surgery there and he did well. They really calmed his fears. Thank you Dr. Becker and staff.

She is a bipolar nut bag! She started on my crown and I had a temp on and i paid her the 1st…read moredeposit bc worked out a payment plan. I never got a call about my crown being in so I called and they said that they sent the crown back!! I said I needed it bc my temp had fallen off and the dentist over heard the girl up front and said to hand her the phone and told me that I never finished paying! I told her I had a paper showing our payment plan and I made the 1st payment when we started service and i Had the rest the day of the crown. She said she never agreed to it and I was "shit out of luck". So PLEASE DONT WASTE YOUR TIME HERE TO GET YOUR MONEY STOLEN! VERY UNPROFESSIONAL!!!!!

I had a root canal by Dr. Pack it was such a breeze no pain what so ever. His assistant Angela was…read moreawesome. Everyone in the office was great I highly recommend this office for all your Endodontic needs.

I saw Dr. Jacob Pack. My root canal went very well. I recommend these guys…read more I was in at the end of the day and got in on a cancellation. They were in good humor and, despite what was probably a long day, completed the work promptly and without a hitch.

Dr. Shaner gave a very thorough explanation of the procedure, risks, etc. during the consultation…read moreprocess. Today, staff, knowing that I was very anxious, did everything they could to keep me comfortable - warm blanket, explanations. Dr. Shaner was very skilled in removing my tooth today. I am grateful for his expertise. IT made a huge difference to be told what was going on as the procedure progressed. Thank you to all of you.

I was referred here by a dentist in Cabool for my daughters wisdom teeth extractions recently. I…read morecan say it was quick to get an appointment which was nice so we could max out our dental benefits for the calendar year. The office was nice and clean, but the wait was a little obnoxious considering it was empty. The dentist was friendly and explained everything thoroughly. I did have to call to get a treatment plan whereas I've always been given that upon leaving a dentists office so that was weird. My daughters dad called the insurance and clarified some of the charges, when I called OMS to speak to billing to question some things I was met with a very condescending attitude and told "I'd be happy with only having to pay $326", as if questioning what Cigna said we would be paying Vs what they're "estimate" given was out of line. As a customer I'm not trying to over pay, and they're billing well above their contracted amount per tooth, meaning the amount I'm paying a percentage of is inflated according to the dental insurance company. To speak to someone who is trying to just get clarification in such a condescending manner leaves a real impression on the facility as a whole. Just based on my most recent experience with their billing department on 11/13/2023 I wouldn't recommend this place. I'd find somewhere else where requesting clarification isn't such a burden on their employees.

Oh my gosh Dr. Vance is the kindest, professional, gentle professional I have ever been to. I…read morewould like him to be my normal dentist, he can't because he is a specialist, but I would go to him with no anxiety. From when you walk into his office and greeted by his staff to his assistants, his hygienists you are treated so wonderfully. They believe in the patient being comfortable, no anxiety, and most importantly no pain. They are just fantastic.

Waited an hour and a half for wisdom tooth consultation appointment, got into exam room, looked…read morearound and left. No confidence in this place. Appointment was at 1, didn't get called until 2:30. Office clerk seemed ok.

This Dr. is horrible. Don't go if you are a smoker. Rude to me both visits and when he pulled my…read moreteeth he left my chin black and blue. The roof of my mouth and tongue were very sore. It took him four tries to find a vein.

He yelled at disabled patient to use her feet and push herself up. She cnt use her feet to push…read moreherself up . It is obvious she has disabilities in speech and physical. No matter how good he is at his job I'd never recommend him. And he didn't talk to her that way while her husband was in the room it was after he left. There where other things he did and said but to me this was the worst. Compassion should be part of his job.

I had novocaine to extract a molar and it was the most painful process I've ever experienced. If I…read morehad realized I would have just had myself put under. Makes me wonder if just having the tooth pulled without anesthetic would have been less painful

I have NEVER had a bad experience at this office. Patty is fantastic and very helpful. Fannie (the…read moredental assistant) is a hoot and very helpful and gentle. Dr Shelton is the best. Always takes time to fully explain what she is doing. The staff is very encouraging.