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Dave's Rent-A-Car

4.3 (49 reviews)
Open • 9:00 am - 6:00 pm
Updated over 3 months ago

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8 years ago

So easy, so fast, so friendly. Will never use another rental car company again. Keep your business local!

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Review Highlights - Dave's Rent-A-Car

“Daniel was super nice and easy to deal with and went out of his way to make the whole process seamless.”

Mentioned in 16 reviews

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

(38 reviews)

Jamison and staff are very nice and accommodating. I had the weekend special and had to bring it…read moreback due to a undercarriage problem. The Ford Focus was a compact car and fine if using for simple travel but uncomfortable for long distance driving. I could feel every bump on road, it was a very noisy ride and it was difficult to learn the dashboard technology especially not having any manuals. Not user friendly as the staff had a hard time helping with it as well. Aside from the negative experience with this car, the staff was very helpful with changing out the car for the next two days. I will rent again from this service center, and I would recommend it too. It's convenient and they pick you up at your home so you don't have to park your vehicle at the center. Jamison and staff are very flexible and accommodating and made my rental experience a good one even with the issue with the ford. Thank you! S.Williams

This was the worst customer service I have ever received at a car rental business. I went to pick…read moreup my rental on July 13, 2026. There was only one employee helping customers and he was running around everywhere in the heat, so this is no reflection on him as he was very polite and apologetic, and it is clearly a management/understaffing issue. There were multiple customers in the waiting room, and the phone was ringing non-stop with no one to answer. Firstly, I had a reservation but still had to wait 45 minutes to actually receive my vehicle. The car was wet, so had been washed, but the windshield was still covered with dead bugs/bird poop. Inside of the car is very worn and old looking. I was informed that they had just filled the tire with air so the low tire pressure notification should go away, but it has not, and there is also a "routine maintenance required notification." The worst part is the car was given to me with NO GAS! So I had to go fill it right away. I have already contacted Enterprise customer service about this and they said to "please reach out to the roadside team to assist with the mechanical issues." But why should I have to take the time to do that when it was given to me like this? Warning all customers to stay away from this place at all costs!!!

Enterprise Rent-A-Car

Enterprise Rent-A-Car

(28 reviews)

My experiences with Enterprise Rent-A-Car have always been positive. And I am pleased to say this…read moreone was no exception. Needing a car rental due to a recent car accident in which I was rear-ended and being that Enterprise was literally right next door to the business doing the body work, I was thrilled. I stopped in on the same day I took my car into the body shop for appraisal. Super professional and friendly employees kindly answered all my, many questions thoroughly and patiently. It was very reassuring to me to know I could count on Enterprise during this difficult time without my car. On the day I dropped off my car for repair, I had made an appointment at Enterprise, too. So I knew what to expect. Even before my appointment, I received a phone call from Katie confirming and reviewing the appointment details. Wow! I was impressed. She acknowledged the insurance company, which was paying for the rental (that being the insurance of the person who hit me), as well as what that insurance would and would not cover. That was important information. If I did not want to pay the Enterprise rental car collusion insurance, I needed to bring my own personal auto insurance policy number on the day I was getting the rental car. Finally, I would have to leave a $50 deposit, which would be refunded when I turned in the car. The pick-up of my rental was seamless. Since my last business dealings with Enterprise many moons ago, their vehicle checkout procedures have really been streamlined. I worked with Jake on securing my rental and could not have been more pleased with his knowledge of Enterprise procedures. He completed the paperwork sitting in the rental car on his iPad. He then answered every question I had about the vehicle's operating system. I left Enterprise that day feeling confident driving the rental. During the week of driving, I was receiving texts from Enterprise providing phone numbers and who to contact should I need any help or assistance. That was a totally an unexpected perk I really appreciated. A day after I returned the car, a texted survey asking about my experience was received. I am impressed with this company valuing and following up on customer satisfaction. Lastly, a shout out to Marqel for his help. I highly recommend the El Dorado Hills Enterprise Rent-A-Car company for your rental needs. Safe driving!:)

I want to be able to give 5 stars but over the past months, the reliability of having cars and cars…read moreready on time has declined. Their customer service is great and all the staff are always super friendly, but it is becoming more regular to show up at my reservation pick up time and having to wait because the either don't have the cars or they are behind on getting them cleaned. Positive note is that the office has gotten cleaner over the past few months which I greatly appreciate!

Enterprise Rent-A-Car

Enterprise Rent-A-Car

(126 reviews)

I cannot say enough good things about Krista and the branch manager at this Enterprise location…read more I came in dealing with a stressful and complicated vehicle situation. My Jeep was being held at the dealer for a manufacturer-related battery repair, and the rental authorization I was given did not realistically cover a comparable vehicle. I needed reliable transportation, and because my own vehicle is a 4x4 used for work, this was not as simple as just taking any small rental car and moving on. Krista immediately understood the situation. She listened, took the time to understand what I actually needed, and went far beyond what I expected or what most people would consider "standard customer service." She did not treat me like a number or hide behind policy. She worked the problem, communicated clearly, involved the branch manager, and helped find a real solution. Because of Krista and the branch manager, I was able to leave in a Jeep Gladiator at the authorized rate instead of being forced into a vehicle that did not meet my needs or paying out of pocket for an upgrade during an already frustrating manufacturer repair issue. That kind of service is rare. Krista was professional, patient, resourceful, and genuinely helpful from start to finish. She turned what could have been a terrible experience into one where I felt taken care of and respected. The branch manager also deserves credit for supporting the solution and helping make it happen. Enterprise should recognize Krista for this. She represented the company exceptionally well and delivered the kind of customer service that creates long-term loyalty. I am extremely grateful for the way she handled my situation and would recommend this branch without hesitation.

We needed a rental car while ours was in the shop. We called th Enterprise in W. Sacramento and…read moreDowntown, no cars available and not helpful whatsoever. We called Folsom, they had a car for us, everything went smoothly. When we returned the car Ian was extremely helpful, friendly, took care of us immediately and shuttled us right back to the dealership. Ian deserves recognition for wonderful customer service, prompt friendly and quick.

Hertz Rent A Car

Hertz Rent A Car

(30 reviews)

If I could I would give this car rental location a ZERO. In preparation and coordination of moving…read moreour child from S.F. to home I pre reserved a pickup truck at the Shingle Springs location 2 days before. I was told they would need to bring one to the lot so I could not have it at my requested 9 am but it would be available at 10. Upon arriving to pick it up at 10, it was not there and they did not even know if one would be available that day!!! Thanks a lot Hertz. Way to mess up a carefully planned move! And to top it off. The customer service person I spoke with for my refund acted like they were doing me a favor by not charging me a cancellation fee!! What a joke. I told her I should charge them the $50 cancellation fee because the failed to provide me with a vehicle.

I was skeptical to use the rental location but I was pleasantly surprised. I rented a mini van two…read moredays prior to my leave date. The next day with concerns there might be issues I called to make sure they had received my reservation. They had, and told me they would be getting a van brought up to the location sometime that day and then let me know when it would be ready. They did call and said I was all set. That afternoon I went to pick up my rental. It was quick and the gentleman behind the counter was polite and prompt. We checked the van out in a matter of mins and I was on my way. Upon drop off I was there a total of 5 mins to sign a few forms and for him to check them mileage. Overall a good experience and I would use them again. Be sure to call after making your reservation to verify they received it.

Enterprise Rent-A-Car

Enterprise Rent-A-Car

(71 reviews)

Ray and his team are a pleasure to work with and I highly recommend this location if you need to…read morerent a car. Great customer service and rental experience. Thank you!

THIS LOCATION WILL TRY TO PIN EXISTING DAMAGE ON YOU. AVOID…read more I rented a small compact car for the day to drive around Auburn. The provided car was a black Mitsubishi Mirage with dents, scrapes, rust damage, missing hubcaps, and other issues all over the vehicle. I pointed out the larger more noticeable areas of damage, and the attendant quipped back "Don't worry about it, I have it all marked on the form." So I decided to trust him and took a quick 360 video of the car notating the damage all over the vehicle. Drove it for the day without any issues and returned the vehicle after hours in the key dropbox, and decided to take another assessment video just in case. These guys call me back 2 days later and tell me there's an issue with the car and that there's NEW DAMAGE on the driver's side and that I'm now liable for repairs. I've never damaged a vehicle in my life and have returned every car in spotless condition. They give me a piece of shit car with scratch damage all over and now tell me I need to pay to have existing damage on one area of the car repaired. I told them to send me photos of the damage and that I have both before and after videos showcasing the entire car. After an hour they respond with an apology because they reviewed previous photos and it is indeed existing. You seriously couldn't do your job and reviewed those photos before harassing your customers? This place is a fucking clown show.

Enterprise Rent-A-Car

Enterprise Rent-A-Car

(58 reviews)

This review is long, so long story short, I had an issue with being significantly overcharged, but…read moremy issue was resolved and everything turned out fine. As promised I changed my review from one star to four because my issue was resolved. Everyone at the office including the branch manager told me they didn't know why or how the additional charge was added to me, the day we rented the car we got a pending charge of 460, I was told if I used a credit card that the $300 deposit would instantly be returned to me, but since I returned the car at closing time on a Friday afternoon I gave them the benefit of the doubt until Tuesday, however, on Monday an additional charge of $560 was added to my credit card, I went into the office with the assistant manager Hunter assured me that I would only be charged 160 and that he didn't know why there was an extra charge. The next day I went back in because I was so scared and that's when the branch manager gave me a printout showing that I was already initiated a refund of over $700. Finally on Thursday morning the charge was completed at $160. I changed it to four stars because everything was great except that part, the car was great, customer service was great, they worked with me when it came to the time, and since the gas tank wasn't full when I got it I was not required to return it full. Honestly I would probably use enterprise again, I just really hope this issue never happens again. I went through a lot of of their one star reviews and found that I'm the only one that this happened to so I don't think it's common. I was told that if I used a credit card that the $300 deposit would be returned to me instantly after returning the vehicle, it's been 4 full days since I returned my rental ON TIME and there are TWO SEPERATE pending charges on my account amounting to almost $1,000!!!! My total is $166. Why?!!! This is completely unprofessional and is causing us unneeded stress that we don't need. We just buried our son for Gods sake and don't need this added stress!! I will never use this company again! Had I checked the ratings beforehand I would not have used enterprise to begin with. We need another car rental option in this town

Enterprise Car Rental in Placerville, CA has extremely terrible customer service for 3 problems…read morethat could have been easily addressed with ethical customer service. I even called the Corporate Office 2 times over the past 9 days with no return call after the rep said I'd get a call back within a day or two. Not one return call In 9 days! Here's what the problems were: 1. I returned the car 2 1/2 hours before the 7 day rental was up, I filled the gas tank up to the very top (when the click is heard at the pump). And... They didn't give me back the FULL $300. Refund! The rules are fill the tank and be back on time to get the full refund! WTF? 2. Fiest day of rental, the seat belt did not stop dinging after if was snapped in. I snapped in all the 3 other belts, and the red icon belt warning light was still on along with Ding, Ding, Ding Ding constantly for 7 days. The man there said he'd look at it when I returned the car. I wasn't in town during the days, so I couldn't go back. No concern at all upon return. He said he'd look at it later. I had to go and couldn't wait around. Still no call back from him or the regional manager. 3. This issue was dangerous! On dark roads I turn on the high beams. When a car approaches, I respect the on coming cars and turn them off. Except when I went to turn them back on, on pitch black road, the bright lights did NOT go back on! There's wildlife all over where I live! Good thing I didn't hit that deer!! SO I caller the 2nd day to discuss this and he said he'd take note. Upon the return this is what he said: ‼ "Well, I can't check it out until Daylight Savings, as we close at 5:30 and it will be dark enough to check it then. WTF? This was August 15, 2026 and that's 2 months away in November! That is so crazy!!What happened to technicians to look at electronics ??? ...but he needs to wait until Day Light Savings in November to test them in the dark? That's got to be the most hair-brained imbicilic thing I've ever heard. I'm furious over their irresponsibility and lack of concern, besides ripping me off of my full return of my deposit! This is the only car rental in this town so that's why they don't give a damn. But if you have time when you need a rental, I suggest going to Budget that's about 30 minutes away from Placerville. Not only do they have great customer service, they are far less money! I even told Budget that I'd only go to them from now on. They thought tgat was pretty bad behaviir of Enterprise. So they get a - minus star from me. Maybe even this piece of DooDoo! DON'T USE THIS IRRESPONSIBLE ENTERPRISE CAR RENTAL!! They don't give a #%?# about your safety or your money!

Dave's Rent-A-Car - carrental - Updated October 2026

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