I called and left a message on Monday about two different jobs. I have where I need insulation installed. Mike who is the sales rep was supposed to call me back and here it is Friday and no call. I called the secretary today asking for the manager and was told he was unavailable. Must be nice that your company is so flush with cash you don't have to call customers back looking to hire you. read more

I originally called over a month ago and was diverted to a salesman voicemail. Never got a return call. Then I posted to Yelp and finally Davenport replied asking me to call again. Apprehensive, I waited several weeks and called again first thing this morning. Deja Vu. Once again, the receptionist fwd'd me to a salesman voicemail. No return call. read more

This is by far the longest review I have ever written, and I even shortened it. I do NOT recommend Davenport Insulation in Winchester, VA. Davenport Insulation was recommended by 2 friends (electrician and contractor) to insulate our late 1800's home that we were renovating. Our goal was to keep costs down with quality work. We had managed to do that with electricity, plumbing, flooring and drywall. It was another story with the insulation. In the beginning, everything sounded good when we talked to the Davenport rep. I will call him B. He seemed very professional, and explained what Davenport could do for us. The price seemed pretty high ($12,700), but we naively thought it was to be expected with such a large, old home with no prior insulation. We elected for the insulation to be blown in from the outside. Wooden plugs were to be put into the holes after the insulation was blown in. That was a naive mistake. We had no idea how many unsightly holes would be drilled, and there were A LOT. B explained that the balloon framing of the house caused them to go above and below the blocking in order to fill the wall cavities. Although B appeared to be very professional, the work crew was not. We were told they were coming several different days, and they did not show. At one point B told us that according to the work schedule the crew was at our house; however, they were not there. There was at least one other day when B did not know if they were coming to finish the work or not. When the crew did show up they drilled multiple holes around the laundry room, which DID NOT NEED insulation blown in because batting had been installed. B explained that there was miscommunication about the laundry room and apologized for the unnecessary holes. Another issue was that the crew did not have enough wooden plugs to fill the holes, so they used duct tape to cover many of them. I was told that they would bring more plugs the next day to cover the holes. They did not bring the wooden plugs when they returned, so the duct tape was there for multiple days (some were rainy days). In addition, the crew hammered many of the wooden plugs so hard that the plugs went too far into the weatherboard siding. Several plugs broke in the holes, and there were at least 7 noticeable, large cracks in the weatherboard around the house. At one point they also drilled a hole that cut into new wiring. The electrician had to come and repair it. B offered to pay for that repair and to reduce the cost of the insulation to $11,700 "because of the issues." When the work crew said they were finished, we inspected their work. There was a broken plug in a hole, duct tape on two holes, large uncaulked cracks around the house, and inside there were several gaps around the attic windows. We had already mentioned multiple times that there were obvious gaps around a window in the attic where you could see daylight. B came back and painted over all of the wooden corks and caulked all of the cracks. He sprayed foam in the attic around the windows, and filled in cavities with foam around all of the windows throughout the house. It appeared that Davenport was finished. I expressed to B that this was the most expensive part of the renovation and the least professional. He asked me what would make me happy since he agreed there had been so many issues. I said I wanted him to reduce the price of the work. He said that he could reduce it to $10,000. I agreed to pay that amount. Two weeks later, a panel of batting fell down in the attic. I texted B to let him know that it did not appear that any of the batting was secured. He asked me to send pictures, and I did. He called me back and said that he would bring someone to come look at the batting in the attic and that the batting had tabs that kept it in place. He added that he was still working with his superiors on getting the price for the work lowered. That surprised me because he had already told us that the bill would be $10,000. A week or so later, B said he was sending someone to secure the batting in the attic and that he was still working with his superior to reduce the cost of the job. He said that he could only reduce it to $11,200. I reminded him that he had told us it would be $10,000. He said that he had told us that he would TRY to get it to that price, but he could not get it there. When I shared that I was writing this review, he said that he was not sure it would matter, but he would let his supervisor know. Later B said that his manager agreed to lower the price to $10,850. I agreed to pay that amount when work was finished. B eventually came and secured the batting with netting after telling me that he was told that it was not necessary. It took him three visits to complete the work due to lack of materials and not having a ladder. We found out later, that the electrician and contractor friends had used Davenport from Harrisonburg, VA. I wish we knew that earlier. read more

We had gutters installed by Davenport insulation of Winchester over 3 months ago, it wasn't a big job by any means just gutters installed on the front of the house, and a small repair on an existing gutter in the back of the house. The first rain storm came, and every rain since, and water is pouring behind the newly installed gutters, right into my new window, and the repair to the back gutter was never made. I have tried repeatedly to reach them to have them come fix the problems, I have called, texted, and sent pictures of the gully washing from behind the gutters to Levi, and Mike Emerson. Three weeks ago they finally showed up when I wasn't there and caulked the corners of the gutters, but that wasn't where the issue was!!!! Now I'm back to repeatedly calling them to get them back out here. They were promptly paid, but haven't promptly fixed the problem read more

I have reached out to them numerous times for the improper installation of a shower door that cost $1,200. Because of this, water goes all over the floor. They have made constant excuses and don't return calls (been trying to resolve this since January). If they decide to do the right thing and make this right, I will change my review. Otherwise I do not recommend them! read more

These folks are amazing. Reasonable and old school about billing. They did a pristine job and very prompt and cordial. Would absolutely recommend read more