Great company doing great business!! More than fair on his pricing and his crew is amazing. Thank…read moreyou Dustin and crew. My timelines were met and quality of work was outstanding

Dustin and his crew are amazing! I received 4 other quotes and Dustin gave the best price,was…read morefriendly and we felt comfortable with him and the guys who work for him. The quality of the flooring and the workmanship is second to none.

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

Brian and his team were amazing, we had extremely tricky curved stairs and chose a patterned…read morecarpet. They were SO meticulous in the installation and had such amazing attention to detail. They worked extremely quickly and were respectful of our home. The whole team was very kind.. we will definitely continue to use their services for any future flooring needs. The price for the service delivered was worth every penny my home looks brand new!

We have been doing a mini renovation with Justice Renovation and figured it was time to put carpet…read morein all 4 bedrooms and stairs. Advantage Flooring was called, samples were sitting out at the shop for my browsing, a color was settled upon instantly and with a week our stairs and bedrooms have beautiful carpet. Highly recommend Advantage Flooring, thank you for the recommendation from Justice Renovation. Couldn't be happier with choices, service and workmanship.

Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

We needed all the carpets removed in our 2,500 SF tri-level home in Idyllwild and replaced with…read morehigh quality planks. Ryan walked the home with us, brought some excellent "Made in the USA" samples and gave us a very fair price. A week or so later, Austin and his crew arrived, had the old carpets & padding out in 3 hours and started installing the new floor. There were a couple of areas that needed tending - screws added to the subfloor in this 45 year old home - and they eliminated the issue! The new flooring was finished exactly to the schedule they gave us - and it looks fantastic! Extraordinary attention to detail, an extremely polite crew that cleaned up after themselves every day and the finished floors are absolutely stunning! NICELY DONE, GUYS!!!

Excellent work and highly recommend Henry's Hardwood Flooring!…read more We absolutely love our new floors! We got several quotes, and Henry's price beat all of the other companies we contacted. But what really impressed us was the quality of his work. Henry and his son were efficient, thorough, timely, respectful, and fast. They did an amazing job and paid close attention to every detail. The cuts around our fireplace came out beautifully, and you can really see the care and craftsmanship they put into their work. It was also wonderful to work with a family-owned business. They were professional from start to finish and took pride in doing the job right. We couldn't be happier with our floors and would highly recommend Henry's Hardwood Flooring to anyone looking for beautiful, quality flooring at a fair price. We would definitely use them again!

Great flooring outcome, great variety of color choices, very reasonably priced and very quick…read moreturnaround. We are more than happy with our flooring project. I recommend!

We have been to probably 4 or 5 flooring places and this place was by far the best - customer…read moreservice, pricing, and availability. We redid our entire house, we were able to get the right amount of flooring within 3 days, it was great. Absolute professionals!

I was so lucky to find Rob. He was very professional. He came out the same day I called him to do…read morean estimate. It was fair and I contracted him to do my project. He is truly gifted at his craft. I love, love, love the finished results. Everyone that sees my kitchen are amazed at how custom it looks. I will definitely be recommending him. I even told him he can use we as a referral. Great workmanship, quality and fair pricing what more can you ask for? I wish I could figure out how to add pictures. Because a picture says a thousand words.

We now are enjoying beautiful laminate flooring throughout our 2 story home, and a beautiful tile…read morefloor in the master bath. New Design Center made a big job like this painless. Omar helped us to arrive at the best decisions for our new floors. J.Gamaliel is a highly skilled tile craftsman that created a beautiful master bath floor, and Rafael worked hard with great skill and efficiency to make a beautiful laminate flooring upstairs, stairs, and downstairs. There were several heavy pieces of furniture that Rafael and Hugo moved carefully and returned to their sites during the installation process. All aspects of this adventure were done with great professionalism. They conscientiously cleaned up as they went along. And they finished days ahead of what was estimated. Good communication with Nell. Frankie checked in every day to monitor progress and answer any questions. They all delivered on the promise of excellent work. We are very happy with New Design Center and send the highest recommendations to anybody that is interested in excellent skilled work. Toni Andersen Lake Elsinore

New Empire Design made our dream kitchen become a reality!…read moreEvery step of the way they were professional, responsive, reliable, and delivered what they promised. Ed and Omar were wonderful to work with! All of their subcontractors did exceptional work in our home, and they graciously collaborated with my husband as he designed and installed custom wood panels on our kitchen ceiling and family room wall. Frankie, our project manager, was at our home the beginning of each day throughout our five-week remodel. We really appreciated the ongoing communication! We highly recommend New Empire Design !

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

OP Flooring was amazing to work with - super responsive, genuinely kind people who clearly care…read moreabout their customers. The quality of their work is top-notch, and I'm sitting in my home now loving the final result. Highly recommend!