The food was okay, and the games were a lot of fun, but the customer service seriously dragged down the entire experience. Dave & Buster's in Rogers needs a major overhaul of its customer service training. Staff interactions felt unhelpful, inattentive, and poorly managed. A place built around fun should not leave customers feeling frustrated. There is plenty of potential here, but management needs to make customer service a much bigger priority. read more

First, several of the games were broken. It "ate" the points but wouldn't play . Service was ok. I won't return .

My 7 year old loves this place. We did not eat so i cannot comment on the food. But the beer was cold.

We have a great experience every time we've been! The staff is super friendly, the games are fun, the food is great, and the happy hour drinks are yummy. Trivia is always a good time and they always have games on the tvs. Conor the Tuesday bartender is great and super attentive. read more

I really want to love Dave & Buster's, but the service has been rough the last couple of times I've gone. It felt super understaffed -- long waits just to get a drink or order food, and it kind of kills the momentum when you're trying to enjoy the night. That said, I still really like the environment. It's fun, loud, and there's always something going on. I'm a big fan of the Ski Ball, and it's awesome that they show UFC fights -- that's a huge plus for me. If they can get the service back on track, it would be an easy 4 or 5 stars. read more

I have never actually been to a more well kept Dave and busters. We came here on a Wednesday to take advantage of half price game day. We didn't realize that the food was also half off. The really nice thing was that the staff were extremely happy to explain the policy to us. We also had a really fun time because the games were almost all working and we really enjoyed spending a lot of time! read more

Food-Honestly cannot comment on this, although I was hoping to try the food before poor service was presented. Ambience-Great environment for kids, especially for a rainy day, which is exactly why we ventured towards this venue today. Typically, we are out in the wild exploring life and not stuck inside playing games. Service-This is where my review begins and ends. In a world full of entitlement, the hostess that we approached to get a seats before playing games had an incredibly piss poor attitude. Frustrated, I still decided my kids happiness would prioritize this, and I would put aside my frustration in supporting this establishment and its employees with this kind of attitude. However, the poor service continued, and I told my sons it was time to go, and we are not going to support this kind of behavior with our hard earned money. The hostess.(male) with the flat top, heavy and arm, tattoos of what looked to be anime. Is someone that should not be working in a place of happiness where kids are going to have a good time. Honestly, was really hoping to have a good time with my kids and try out some of the food that looked pretty good. Sadly, knowing that management is allowing this kind of behavior to be at the very front door blows my mind. The behavior presented would have been expected more from somebody who cleaned up poop and vomit for a living. read more

Dave & Buster's is the perfect mix of restaurant, arcade, and escape. The energy is loud in the best way, filled with flashing lights, laughter, and the constant sound of games rewarding players. Their menu goes beyond typical arcade food, offering good meals that make you want to stay longer. Winning tickets feels nostalgic and competitive at the same time, whether you are with friends or family. It creates a space where adults can feel like kids again while still enjoying a full night out. read more

Much like the most recent review previous to this one I am writing, I too had a bad experience. To start I was back in town visiting my family wanting to show them a good time and was greeted by terrible attitude with front desk staffing, all because I asked a question about a promotional discount & how it worked. Eventually the manager came out when I asked for one, never apologized or even addressed the issue involving her staff or the situation but did fix the problem, so I guess points for that. Neither the manager or staffing acted as if they wanted to be there. This was about 11 months ago I believe, but reading the comments that was posted just months ago. i really do hope they get better staffing with the idea of creating an atmosphere of family fun & warm professional welcome. The customers deserve that! read more

We bought the winter season pass so have been multiple times a week for a few weeks now. It's hit or miss. Sometimes great sometimes terrible. Head manager could give a sh*t though. We've tried to talk to her to give positive information and praise as well as give constructive information. No matter the situation she could give a sh.... And is very rude and dismissive no matter the situation. Once our winter pass is up. We won't be back until she is t in charge. If I knew how to report to corporate I would. read more

Had a great time at the early New Year's Eve festivities. We brought our 2 kids plus a friend with each. The setup was nice, the food was solid considering its a bar food buffet. The churos were baller and the kids and adults loved them. Our server was awesome. We would do this again for a future New Year's Eve. Now we can go to the house and celebrate from home before it gets nuts out. read more

Went on a Sunday and Niki was our waitress...by far the best we've had! She was so friendly to each one of us, patiently listened to our 6 year old, was not in a rush, and really just fabulous!! I'm asking for her each time we come here now! Thank you for making our family experience wonderful!! read more

Just came home from taking my son on a date here.... at least it's a good story.... We were asked to sit at the bar (yes, myself and a 10 year old) when I told them to still put us down for a table, knowing it was a Friday, the bar would eventually get full, I was told "it doesn't matter you can order food, its the same.." oooook ....shes not getting it but off we go..... We order, I get a drink, we go off and play games, when we get back the food is there. Not once were we checked on but it was fine we were good, and I took my drink and we went to play more games. Let me set the stage for this next part..... we both are wearing jackets, which are on the back of the chairs. An umbrella is on the table, my son's food, which he will be coming back to finish, my drink would be there but I took it with to play more games...... Come back to people getting seated on our spot. WE ARE NOT GONE AND HOUR AND ALL OUR S*** IS PILED IN THE MIDDLE OF THE BAR. I can't even. Lady just sold me this card saying "kids usually take over an house to blow through this many coins." .... Cool, y'all move their stuff too? Like I just can't wrap my head around how anyone can act this way. It's not like we left, they knew darn well we didn't leave, it's a freaking Dave and Busters, my tab was open, seats full of stuff. My CAR KEYS.... SO WHERE ON EARTH WOULD WE HAVE GONE......and had we been sat a a TABLE like originally asked for, maybe this wouldn't have happened. When I asked where our stuff was, she said "we had to make room"........ gooodbye, run my card. "One star yelp review coming right up" -my kid as we're paying the tab. I hope y'all have help wanted signs up, cause you need it. -ps, I'm not filling anything out, I'm not reaching out to anyone. I'll find the regional managers email and get that together on my own time. read more

Dave & Buster's Rogers - Best employee, the inflatable Dino. - Arcades Near Me - Rogers, Arkansas

Went with friends and had a really good time. Food was good, drinks were great. Service could have been just a little better, but it wasn't too bad. Overall a chill atmosphere. We went on a Wednesday because they have 1/2 priced games. I definitely suggest going earlier in the day (on weekdays) when whole families aren't there. read more

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Pretty disappointed tonight. Our server wasn't paying attention. Messed up our order twice (drinks & food). I ordered the wings with carrots & celery. As you can see from the picture, the carrots were absolutely gross. When I asked him if they looked ok, he told me he wasn't a "carrot kinda guy". So he went to get me more. When he returned, the second serving was in as bad a shape but he said the chef told him he had just bought them today. They were at least wet but were just as terrible as the first set. I had asked for fries with my wings. They never showed up. A manager never came by which tells me that he never bothered to tell a manager. Service was incredibly slow. Food was slow. Definitely missed the boat tonight. read more

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Amazing service and family fun. The food was great, and all the kids ate their food. Perfectly cooked burger. Thank you for going above and beyond! read more

server completely forgot one of our food orders, half of the games are missing parts (bean bags. balls etc.) and cannot be played properly. instead of coming to assist us the manager smoked a cigarette outside and caused us to loose out on time. everything is way overpriced. the establishment as a whole needs work. read more

Food was amazing, drinks were kinda pricy but the whole experience is a must try for sure. Went to watch a sporting event and they accommodated us happily. read more

Great service, really good food and for the price, games were awesome. I highly recommend this place for date night or family night

The only reason we came to D&B was because it was a rainy Saturday weekend with the step-kids. They went off playing games ($100 worth of tokens or swipes). This is my personal version of hell. I'm a laid back chill kinda person who does not like chain restaurants or places with lots of kids & loud noises, but you do things for your family. If you love all that, cool. Different people make the world go round. I will say, there were a lot of cool looking games & I can see why kids (& adults) love it. This review is mainly of the restaurant. Do NOT come here for the food. If you're the person who orders an omelette but asks to somehow substitute the eggs or you order a steak salad but don't want steak or lettuce, or asks for a milkshake but you're lactose intolerant, etc., you will not have an enjoyable time. Order what's on the menu & accept it or you will be one angry person. So think about ordering something that's safe. Don't ask for a burger cooked medium then get peeved when it's well done. Just know that going in. It's too crazy for the employees to seemingly handle one small hiccup. With that said, while my step kids ran amuck, I sat at the bar, drank a cocktail while watching Tiger at the Masters. I just ordered fries with campfire sauce for dipping. Tasted as described- mayo, ketchup w/a kick. Asked for more- never got it. It's fine. Fries- okay. I will say, great TVs to watch every sporting event possible. The bartender was flighty but friendly. With the cool games, friendly service (they comped a milkshake because it took so long- no, we didn't ask for it or complain) + the TVS = a star for each. 3 stars. read more

Came here at the request of my youngest daughter we love it. Food wise in our four visits here this was probably the one time it did not exceed. The chicken was a little rubbery and the fries cool and way to salty but hey it was the atmosphere I'm here for to watch a game and let the kiddos play some games. For me the worst part was the long wait for the beer but they were doing a keg swap so it was all good. Definitely be back and keep coming back! read more

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My team wanted to take me to lunch for bosses day and we decided to have a little fun with it so why not D&B? It was actually the perfect time, a weekday lunch while kids are in school! They were not very busy. We had a table of 7 at a high top in the bar area. I guess all the dining is really the bar area as it's separated form the gaming section, which is nice considering times there will be kids. I was impressed by the number of large screen and flat screen tv's throughout the area. Perfect spot it would seem to watch sports for sure. Food: I order bar smashers with fries which are basically 4 tiny slider burgers. The smash is because grilled onions are smashed into the meat when cooked. Tasty with sweet bread bun. Fries were fine. Just regular run of the mill fries. Our waitress was on top of things and continued to bring us drink refills. One complaint was the cloth napkins. Normally great but these were not absorbent so trying to wipe your hands of messy burgers and wings and philly steak sandwiches. Paper towels on the table seems more fitting for barfood. We actually walked over to the bar and grabbed stacks of little cocktail napkins to use. Gaming: lots of games, some more adult than others. Some a cat could do since you just push a button and hope for ticket wins. Those are for the kids. But basketball throws, skeeball, an 8ft tall PAC-Man game, racing games, many more serious shoot em up games and even a red solo cup ping pong game. Lol. Fun stuff. And here's a clue-check offers on Yelp because I got a BOGO deal on "play chips" for the games. I read other reviews and can see how this would be a madhouse when busy. It was definitely very very loud making talking at lunch near impossible. Not sure what the music was set to drown out. Gave me a headache. read more

Dave & Buster's Rogers - Bar smashers and fries! - Arcades Near Me - Rogers, Arkansas

I come here to eat once every 6 months or so after I've forgotten how bad the last experience was, and then wonder how I could expect more from this establishment that repeatedly disappoints. Food: surprisingly not bad this time actually. They got the order incorrect and had to re-fire the fries, and forgot to bring me my beer, but the burger was fresh, patty was juicy even though it was well when I asked for medium, it was really just a satisfying meal. Service: wow. Just wow. Seated, and waited for over 10 min before we got up to check with the hostess to make sure someone knew we were here. The table next to us said, "your server never showed huh? We haven't seen ours for 30 min." And then, the server that we got seemed uninterested in helping and then we got a new server who was ok, except he kept forgetting about us even though we were his only table. His only ones. Just bizarre. Manager was walking around and didn't stop by to see if he could help. I'm pretty sure the issue starts at the top and works its way down. This has historically been our issue when dining here, regardless of whether we get seated or sit at the bar. Food is simply not good enough to compensate for the really REALLY poor service that we consistently receive when we come here. This place needs to take a good look at their management and figure out what's going wrong, because my family and I will absolutely not come here to eat again for the next 6 months at least. read more

Lately I have found myself writing more and more 5 star reviews but this is my second time to Dave & Busters and I LOVE it! I love the food, the service, the prizes and of course, the GAMES! I had always heard of Dave and Busters and that it was an adult version of Chuck E Cheese so I was not to keen on trying it out by the first time my husband, my son, and I went to hang out with a friend that was in from out of town and it was very busy and crowded. They started to seat us close to the games and it was loud and no space to even sit bc the tables were so close together. We asked if we could be seated elsewhere and they took us over to the dining area which was much more spaced out and much quieter. The food is a bit pricy but definitely worth it for the quality of food! I was pleasantly surprised! We had the pretzel hotdogs and it comes with a campfire sauce. The hot dog is a little spicy (not spicy for those of you that really love spicy foods but for my son he considers them spicy lol). Today I just took my son for a mother-son date and we ordered the same thing again and split them and an order of tater tots and it was more than filling! Even had a to-go box full of tots to eat at home! And the campfire sauce that comes with the pretzel hotdogs. My son also had the grape slush with gummy worms! Now the service! I've had the best experiences with the people upfront, waiters and waitresses, and the people that walk around the games. All of them are just really outstanding people! read more

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I would leave more stars but then I'd need to charge you 29 cents, is that okay? Being asked if an upcharge multiple times became ridiculous. If we each order a $15.00 meal, why pay extra for ranch dressing on the side? The triple bacon burger had two pieces of bacon on it. When I asked about why it only had two pieces, I got an explanation of the description, not more bacon unless I was willing to pay extra for it. I've attached the picture of my burger and the one that I ordered from. What are your thoughts? We opened a tab at the bar with one bartender, and added more drinks with another, which he gave to us. Ten minutes later he tracked us down playing games on the other side of the building explaining he couldn't find our card. We walked all the way back, pointed out the original bartender who had taken our card and the two of them ironed it out. Our appetizer arrived at the table just moments before the meals. And they put us down as a party of 23, not 3. That should've had more conversation around it than the 45 minute wait before we looked on the app and realized what had happened. By the end of the evening we had spent enough time trying to have a normal night we finished our meal quickly and left. read more

Dave & Buster's Rogers - Arcades Near Me - Rogers, Arkansas

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We had our first Adult Birthday Party last night at Dave and Busters. Our Waitress Lilly went above and beyond to help us pull off a few surprises. The food was great! We had a couple of personal issues- lost game card-lost receipt-couldn't find my debit card. Yes alcohol was involved. The manager( I wish I could remember his name to shoutout )was so patient and really pulled off an act of kindness. Thank you D&B for everything. You guys are the best and we already have decided to have our next B-day celebration there! read more

I'm glad they are able to stay open during this COVID season. The burgers were good, but the atmosphere and games is why people come :). I like the fact they have tv's everywhere to watch sports. They have a great game selection at affordable prices. read more

Finally we get a a Dave's & Busters! - a mini one!!Great place for adults and kids to have fun and or eat. Wednesday's is half price games - great if you take your kid. I ordered the philly cheese steak and came with fries. The sandwich was very good as well as the fries seasoning. Tons of tvs that it seemed from any seat in the dining area you could watch multiple screens. Service was great. Great to come for dinner before you catch a movie at the Malco theater next door. After the movie you can come back for drinks, desert, games or abit of everything! This will do very well here in XNA!! Ef. Out! read more

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This place was a lot fun. The games are great but takes a lot to play. The food was amazing. Ask for Cortez, he's the best. read more

Dave & Buster's Rogers - Arcades Near Me - Rogers, Arkansas

this is what I got after waiting 20 minutes. Don't recommend going here unless you want a raw burger. This is atrocious!! read more

Dave & Buster's Rogers - burger not even cooked - Arcades Near Me - Rogers, Arkansas

My burger was really good at first, but then I went to the toilet and threw up, then I sat on the toilet and the toilet started shaking violently, I drank a tea and then my pee turned red, I don't know if it was blood or pee still. There was already blood in the toilet. Also someone had wrote the itsy bitsy spider on the wall in what looked to be human feces, wouldn't recommend again! read more

I Love D&B, Being A California Native This Was The Place For Happy Hour And Awesome Food And Of Course Sports I Mean Why Else Would You Go? So When I Moved Here 6 Months Ago And Found Out They Were Putting One At Pinnacle I Was Excited But Also Somewhat Skeptical Because The D&B In Tulsa Is Embarrassing Because It Doesn't Even Measure Up To Most D&Bs I Have Been Too. This Location Opened Super Bowl Weekend, I Decided To Wait A Few Weeks So Everyone Can Go, The First Time I Went I Was In Awe Of The Bar Section, All The Tv's They Did An Amazing Job With Place! This Is My Go To Place For After Work Drinks, They Do Have Happy Hour On Liquor And Apps Sun-Thur From 4-7 And Again From 9-Close And Friday And Saturday Only 4-7. Ahhh Thank Goodness! Oklahoma Doesn't Do Happy Hour On Alcohol....LAME! Go Check Out D&B! Awesome Atmosphere, Drinks, Food And Fun! read more

Dave & Buster's Rogers - Arcades Near Me - Rogers, Arkansas

We brought our daughter here for her birthday. She, well me too, love playing the games. On a Tuesday night it isn't crowded and you can play quickly. The food is pretty good. I forgot to tell them how to cook my burger and got it well done. Not my favorite way to eat a burger but my fault on that. Everyone enjoyed their food. We had a good server who was also tending bar and training someone. He did a good job taking care of us. read more

Edited: Thanks for providing clarity on your house policies. I think perhaps my challenge comes from the inconsistencies in the enforcement of these policies. My son and his friends often frequent the mall and play in the arcade portion of the facility. Seems that according to policy that shouldn't be allowed. We will make sure he no longer frequents your location unless he is with an adult. My son was turned away at your restaurant today. He is a 15 year old kid and had money to use for his meal, but the hostess refused to seat him because seating kids without adults is against policy at the establishment. They had no problem letting him play arcade games, but wouldn't let him eat dinner. Seems like a ridiculous rule and I would love to know the reasoning behind it. My wife had to go pick him up and he got the food to go. Freaking nuts! read more

Not the best place to eat! My lettuce on the lettuce wraps were brown! The card we purchased for our kids to play didn't work. They are looking for the serial number to "try" and get our money on another card. Also you have to activate a play card so you can even purchase a card! read more

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My family went there yesterday for the first time. The food took a while to come out, but it was good. Then we bought hour long unlimited game play cards and arcaded our hearts out. A little on the expensive side for food, but overall a great experience and a lot of fun. Will definitely go back. read more

I'm done. Can't do it. This place is just awful. Terrible service. Flagging down wait staff because our waitress is MIA. We ordered burgers and were surprised when she asked how we'd like them cooked only for those requests to be ignored. Lots of sitting around waiting. Sent dirty plates back only to sit around waiting for more then giving up and eating without them. Waited around for refills. Finding a waitress to send a Long Island back that was to freakin sour to drink and ours no where to be seen. Flagging down a waitress to get the check and box. Then our waitress pops out of no where with that telling me she'll get me a bag just to not show up ever so flagging down another waitress. Just overall frustrating. Some games requiring you to re insert your card to get points others not. Some games taking "tokens" off and then not working. And of course no one is around to help you. $180 later FINALLY my husband was like " this place isn't worth it" so hopefully we won't be back. Dirty plates. Terrible service. Screwed up games and crap drinks. Chuck E. Cheese is better than this. Hi would you like a piece of salmon with your salt? Omgosh yes! The food was to salty! I couldn't finish my salmon so I gave it to my husband who can just eat due to several deployments. The spicy? Rice that comes tasted more like that lemon lime salt. Tried the kids fries covered in salt. Appetizer was nachos and parts of it had to be scraped off. Ugh i was looking forward to this place but I'd rather not be back. Some of the machines wanted you to "tap" to get your coins earns or reinsert. But if you don't do it fast enough you lose whatever "tickets" Others somehow got loaded onto the card? Very frustrating $150 later I'm not enthused. Waiter was good and we weren't left waiting around for drinks or food. read more

Staff seems nice. Food I ordered was supposed to be chicken Parmesan. What was delivered was 2 Burned to a crisp chicken tenders covered in a marinara over thin layer of fettuccine of a standard nature. The bruschetta that accompanied had no mozzarella seemed to be no basil. Just cherry tomatoes with seasoning olive oil and some vinegar. Nothing special or filling with this meal. Waste of $16 read more

Arcade, etc was fun but we won't eat here again. Service was super slow and the food was mediocre at best.

Sat for 30 before I got up to ask if a server would come to our table. Bartender said "let me get a manager". I saw him talk to the manager, just for him to tell a server come to our table and explain they are short staffed and she just got there. Not mad at her at all, BUT, 2 bartenders with 3 people sitting at the bar and they are walking in circles, 4 hosts at the front chatting. Come on manager, think on your feet and move some of the folks you are currently paying to stand around to where you need them. Really disappointed. read more