The Staff & Management: This was the highlight of the night. A huge shoutout and compliments to the managers on duty. Their professional, welcoming attitude and their genuine recognition of a military veteran set a gold standard for customer service. ​Semper Fi, and thank you for a memorable night out. I will definitely be back! ​- Levi Harvin U.S. Marine Corps Veteran read more

I was pleasantly surprised this visit. I am not sure if they are under new management or if the staff are just more experienced now but we had a great time. All the games my daughter played worked, and our food was hot, flavorful and delicious. Several managers were walking around to ensure all patrons were well taken care of and there was a nice karaoke event going on in the back. My daughter was content playing and myself content enjoying a meal and drink. keep up the great work it was noticed. read more

Charles was really nice.He helped us out ordered our food.We've been waiting here for about twenty minutes before we got served. Its Veterans day very busy for tuesday night crazy.And the waitress got to put in our order right away are messed up on my husband's order .So we had to wait an extra 15 minutes or longer. Can wait to try our food it looked good. read more

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service was ok. I sat at the bar and the bar area had 1 other person and 1 group and just 1 bartender. it was took a while for the bartender to make my drink. my food came out quick but the bartender would just drop off my food and leave right away without even checking on me or giving me any chance to ask or say anything. I didn't have a straw for one of my drinks and I needed condiments. the bartender took so long to check on me in-between, it was too late. the only time the bartender was quick or was nice to me was when I asked for the check read more

I only came for the camaraderie and community gathering. I have been here before and the service was so lacking that I had no desire to return. In all fairness during this visits our server "Money Mark" was markedly better at accommodating customer inquiries and requests. He was hospitable despite being short staffed and handling multiple responsibilities. Have to give credit where it is due. I was disappointed in no happy hour food specials. But grateful for the educator's discount my colleagues and I received. read more

This was the worst dining experience. The server was extremely rude and confrontational-the service was terrible and the management did not seem to address the issues. We will never be back at this location. read more

Dave & Buster's Capitol Heights - Receipt - Sports Bars Near Me - Capitol Heights, Maryland

It was a wonderful experience at Dave & Buster's, and Cheyanne's exceptional service was a significant part of it. She was terrific at anticipating our needs. The food was great, and it arrived faster than we thought, considering the place was packed. The kids had fun in the play area and many new games. Everything worked well. read more

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Now while my 2 boys had a cool time playing games, I was dealing with the worst bartender I've ever encountered. She was rude, unprofessional and gave the establishment a very ugly presence ( from all angles ) She worked Tuesday evening ( August 19th ) and for a person who depends on tips in her line of work she left the worst taste ever in my mouth. Now the silver lining was, the young woman who eventually served me at one of the tables provided awesome service ( Thank you ! ) read more

I think this is the worst Dave and Buster's in the area. I've been to the locations in Anne Arundel Mall, Fair Oaks Mall and Springfield Mall so I was confident in choosing this location for my husband's 50th birthday. The first issue is a sewage smell but I suppose that has nothing to do with management. My largest complaint was the lack of service. For example, I paid for unlimited drinks ($4/person for fifteen people) but we barely got one drink, let alone refills. I had to bus tables and constantly seek out our wait staff for assistance. The food and games were great, just as expected. Management and staffing is disappointing. read more

Very disappointed in my food. I ordered "to go" for my grandmother. This is what I received, no avocado in it at all, thought it's advertised. The salad was barely fresh, it was a poor lazy job. I'm giving 2 stars because after driving 15 minutes back they offered to remake it the correct way, but it's the principle of it all. The salad should have never left the kitchen like that. read more

Dave & Buster's Capitol Heights - Cali Caesar Salad Bowl - Sports Bars Near Me - Capitol Heights, Maryland

The Salmon Bowl tasted delicious however it gave me food poisoning! I went to the hospital and I had to get an IV in my arm. SMH they did a blood test and I had more white blood cells than red. I will never eat there again! read more

Dave & Buster's Capitol Heights - Sports Bars Near Me - Capitol Heights, Maryland

On my most recent trip I ordered the Philly cheesesteak egg rolls, and asked my server (Amber) a suggestion on which drink to get. She recommended the Caribbean Long Island (I had two, they are delicious). Great suggestion, ambiance, energy and conversation with her. I will definitely be back to play next time, eat and drink as well. read more

Dave & Buster's Capitol Heights - Very refreshing- Caribbean Long Island Iced Tea - Sports Bars Near Me - Capitol Heights, Maryland

Stopped in to find some entertaimemt for my 3 year old grand. Overall, it was not very crowded. Service was a bit slow, and games for three year olds were a bit lacking. Sanitation was good, generally. However, I had to re-wipe the table in the dining area, and several of the games had an unknown substance on them. The presentation and quality of the food were great, with no issues. Good selection drinks for adults and children. Games, in my opinion, are suited for older children. If you are out with the kids and want to stop in to watch a sports event...this is the place...older children needing little supervision can entertain themselves while you and significant other or running g partner can enjoy the game(s). read more

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I was a bit scared of getting food where after reading the reviews, but everything was actually good! We got the fried pickles, wings and pepperoni flatbread pizza. The fried pickles were super crispy, and I loved the ranch. The flatbread pizza was super tasty! The wings were standard, but again, nothing bad. Service could have been a bit better, but overall had a good meal. read more

Shocked to see such low reviews, 2nd time going here and was another wonderful experience. First time was in 2019 with my dad, we did not eat. Only played games and had zero problems! Went again for the 2nd time last night with my fiancée for her birthday, games were fine. Everything was as advertised/as expected for ANY Dave and busters location. I will say the guitar hero game the buttons kept getting jammed but tbh the guitar hero at most arcades are almost always a hit or miss so that's not exclusive to Dave & busters or this particular location. We did enjoy dinner here, everything was out promptly. Tenders and steakhouse burger were delicious!! Mega shout out to our waitress Mary, she was very attentive and on top of everything. Even when the drinks from the bar were taking longer than usual she was sure to communicate with us that they were backed up on orders (it was a pretty busy night) Anyway I've had nothing but positive experiences going here. Based on the reviews here I think the experience you will have is dependent on YOU. So before you decide to give up on this location at least give it a chance. I could be wrong but seems like a lot of the people leaving negative reviews are expecting royalty treatment. It's a Dave & busters lol not trying to invalidate anyone but maybe be a little more realistic, I believe these employees are trying their best. read more

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This location was good for playing pool, but that's the only thing I can really see myself doing there. The food is so so and the service isn't the worst, but I've had better pretty much everywhere. I can see myself coming back just because I have time to burn. read more

Don't do it to yourself. The service is really bad and the servers are dismissive. The person that I'm assuming was the manager seemed kind and attentive, but by the time I was able to speak with her, things were beyond repair. read more

Consistently slow/non existent service. Why can't we do better? They're close to where I live, so that's the main reason I come. I'm going to have to just go somewhere else and drive a little bit more to actually receive good service. read more

My experience at Dave & Buster's started off rough but ended on a better note. I was at the bar when I had an unpleasant interaction with a bartender. I didn't catch her name, but she was rude simply because I didn't know the name of the drink I wanted. Her attitude was unnecessary and unprofessional -- that kind of behavior shouldn't be acceptable from any staff member. Thankfully, the experience turned around when we got food. Our server was amazing -- super respectful, friendly, and really made us feel welcomed. She definitely deserves recognition for her great service Picture of the rude lady btw. read more

Dave & Buster's Capitol Heights - This is the rude lady. - Sports Bars Near Me - Capitol Heights, Maryland

It has a lot of options for you to enjoy. You have games, good food, good drinks. It is hard to be bored in a place like this. Great for kids and the over 21 kids also. read more

Great food and drinks available and plenty of games for Your video Arcade experience. This is a premier game spot for Young to Young at heart. You can spent hours in this well lit and clean environment. Clean bathrooms and plenty of parking round out Your expectations. Would recommend. read more

For me, this is a good option for a group or to take kids, in the middle of the day on a weekend. It wasn't too crowded, and we had no issues having a chance to play all the games we wanted to play. Everything was clean and well organized. There were a few large birthday parties in the dining area, so we sat at a bar table, and service in the bar area was great. The food options are just okay - mostly bar food, pizza, burgers, nothing above average (also loaded with salt), and they have a wide selection of beer, wine, and mixed drinks that were reasonably priced. It definitely starts to get really crowded around dinner time on a weekend, so I'll stick to daytime hours. read more

Our server basically abandoned us and we had to go looking for a check, bar service is incredible even when they're busy, Keke is incredible and deserves all your tips, tony is the hardest working cook I've seen in a while with a great attitude and work ethic. read more

For the games themselves and the fun environment, Dave & Buster's is A-OK. The parking lot is plentiful and you will not have an issue finding a space. When you enter, the bar is straight ahead, games are to the left, and dining tables are to the right (and some are also in the middle). I was meeting a friend there that was celebrating his birthday. I had a blast playing games like Guitar Hero, that one light tapping one, and the football tire running one. I hadn't been to a D&B location in years, so quite a few of these games were new. They were all welcome additions! I wanted some water, and I didn't see any stations around, so I went to the bar to grab some. A guy looked at me, saying he was going to come back after taking care of some folks, but at least 10 minutes went by and he never did. I had a full text conversation with someone, and just ended up not getting water. And I'm not one of those folks that's going to shout to get a bartender's attention, it's rude! The bar wasn't at full capacity, so if getting something as simple as water will take a while... there should be water stations throughout the place. I saw them behind the bar... just move them to some tables and put a stack of cups next to them. I still have quite a bit of money on a game card, so I will be back to finish it off eventually :). read more

Suspicious game tech and managers, everything is always broken. Hanging on to coins to play because the game broken last time I came and waiting 30 min for help... that never came, then they ran my card the next time when I'm tryin to play the same game after it's been fixed next week. Claimed I played on someone else's coins or plays. Seriously flabbergasted on how they stay in business with such poor service. Won 500 tickets nope read the wrong spot, Won 450 tickets on rally car, connection issues, whole thing reset tickets wiped. Trash don't waste money if you want tickets. Regular games may be fine. Update: 8/20/24 No response from corporate, no help from store. Now using up all tickets when I find things at other stores and boycotting the whole company. (40k tickets) read more

Dave & Buster's Capitol Heights - Wheel - Sports Bars Near Me - Capitol Heights, Maryland

A good place for games, food and big screen sports viewing at the bar! I came here with the Family to celebrate my little cousin's 10th birthday. First and foremost, this place is excellent for kids. They had a ball! Not my choice or first pick as an adult hangout but I must admit D&B is even a great way for the adults to get a break and enjoy some time together; while the kids are away doing their thing. There's a large number of games, a lot of big screens (big +++ for sports fans like me :) ......and it's as loud as it should be. lol. I initially came here with low expectations, but surprisingly, both the food and service was on point. Everything we ordered came out hot, fresh and delicious...with a personal favorite being the Double Pepperoni Flatbread Pizza. Not to mention, strong drinks too. The prices for most items on the food menu are average and all good. It's the games where you tend to payout a lot for. Kids tend to go through their game cards in a matter of minutes and reloading their cards often. But hey.... That's what you came here for!! But in all, it's well worth a visit and great for families. My family and I had a good time. Also, this place is accommodating for large parties such as our group that night. There was just a little bit of a wait for a table (about 30 mins.) but no complaints there given that it was a busy weekend night. As for the parking, there's plenty of ample parking in the parking lot outside the establishment, and on the side of the building. Once inside, just enjoy yourself and be patient on the service as this place gets very busy and things can get a bit slow at times with your food/drink timing.....Hence the star deduction and 3 1/2 star rating, but our server....sorry, I forget her name was the best and constantly checked in on us. Oh! And one last note..... make sure you test the Halo and Space iInvaders games. Both of these games had me fully entertained and and enjoying the nostalgic throwback. read more

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The worst customer services from the Front, food and ticket services!! Does not deserve no stars! Self seat yourself and hope that someone comes to serve you. When he did come he never returned with our water, we left and went to Panda Express to eat and returned to play games which some was out of service! The girl at front desk with the two nose rings had attitude and so did the ticket attendant! I do not recommend this location. They have totally lost it, probably due to poor management! ‍‍ Will not return! ‍‍ read more

Worst D&B. Waitress didn't take food order but took entire rest of the party. Originally asked for mix drink and beer. Was advised I could only have one drink and never got the other one. Manager came over and never introduced herself. Customer service is lacking at this establishment. read more

Rickaya was very helpful and cheerful. The environment was great and the vibes were good . This Dave and Busters and a CB step above the rest . read more

ASK FOR MONIQUE AT THE BAR!! She hooks it up and has amazing service! If you're in for the football game or just to have a drink, she'll make sure you're taken care of. And she knows her drinks so even if you aren't sure she'll steer you straight! read more

I visited the Dave & Buster's in Capitol Heights MD for the first time on a Tuesday evening, and that will likely be my only visit there. As we entered through the front doors, we were met by a hostess that was clearly not interested in greeting anyone. I asked a few questions about obtaining a gaming card, and she quickly dismissed me, telling us to ask our waiter once we sit down. I should have started this review off by explaining that this was a summer, Tuesday evening, and there were very few customers in the entire place. Unfortunately, once we found our seats, our waiter was either very new at this job or simply unaware of "everything" (#poorDavid). I tried to ask our waiter the same questions about the gaming cards, which only resulted in more confusion. I'm still baffled and unsure how to actually order food off their little menu cards and get a gaming card. Things got no better after that.... We kept it very simple and only ordered a stuffed nachos platter, salmon over rice and two drinks. It took an absurd amount of time for the food to arrive. I had just joked saying that a restaurant has to work pretty hard to mess up a plate of rice and salmon. Well the kitchen staff at the Capital Heights Dave & Buster accepted the challenge. The rice was oddly hard and chewy and the salmon was well... (#no comment) To add flavor to my salmon, I asked for bbq sauce. If you are wondering why I didn't mention anything about the drinks, well that's because the drinks never came. We asked our waiter twice about the drinks, but we never received them. ...my bbq sauce never arrived either With dinner out of the way, we ventured to play some games. Well, with more than a few games out of service, we were able to salvage the evening by playing a couple rounds of air hockey, and Pac-Man. I've been to other Dave & Buster locations, and the staff at the Capital Heights location definitely missed the mark on many many many opportunities. I can only imagine what the experience on a busy weekend would look like. I rate this place a one star, solely because of the friendly attendant at the ticket exchange / gift room. Without his interactive customer service, I'd rate the Capital Heights Dave & Buster's location a -5 read more

Dave & Buster's Capitol Heights - Front of the building - Sports Bars Near Me - Capitol Heights, Maryland

The Capitol Heights region doesn't have much going for it. Most restaurants here have terrible food and equally terrible service. And this Dave and Buster's is no different. Food and drinks bland, cold, unappetizing. Servers are only attentive if you have a large group or look like you work nearby and can afford to tip alot. Didn't try the games when I came, just the food. One thing I did find interesting was that they offer a light up ice cube if you ask for it. But they don't wash their hands or wear gloves when handling so... up to you if you want to drink whatever its in. read more

Dave & Buster's Capitol Heights - drink with light up plastic ice cube - Sports Bars Near Me - Capitol Heights, Maryland

Took my grandaughter to Dave & Busters for some fun. Walked in about 6:15 pm there were kids running around but it was not crowded so we played some games. It was pretty laid back for the most part. Not as loud as I thought it would be. After playing games we headed over to the restaurant section. I ordered chicken bites and macaroni and cheese for my grandbaby and smash burger sliders and cauliflower for myself. My grandbaby mac & cheese came out looking really watery and was luke warm. The chicken bites were a little to hard but not so hard you couldn't eat them. The smash burger sliders were really good and flavorful. The cauliflower were slightly burnt. I would come back and try different items on the menu! read more

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Came in around 11:40am for food and games, party of 10, only half of us were going to eat. The service was horrible! Two women walked back and forth for a while and didn't say anything. After about 10 minutes, a waiter finally came. She never told us her name and just didn't seem like she wanted to be at work at all. Her first words were " yall want something to drink?". Drinks came and 15-20 minutes passed and no waiter in sight. Finally after about 25 min she came back to take orders. It appeared to me that most of the workers were in the kitchen yelling and being loud. Don't recommend. read more

* Food = it was good & hot = Satisfactory. * Entry Service = Satisfactory. * Table Server = Unsatisfactory = The wait time was ridiculous; the server remained absent; had to go to the bar area to refill my drink & to get the bill; & once the check was paid, server gave the receipt to me with unwarranted/unjustified attitude. read more

Dave & Buster's Capitol Heights - Part of Receipt - Sports Bars Near Me - Capitol Heights, Maryland

I came here on Saturday for a friends birthday and it was the WORST service experience I've ever had! We sat down at our table and were not greeted. 10 minutes go by and we try to find a server. We're told they'll be right over. Another 10 minutes go by, we get up to ask for a server again. It was a full 30+ minutes before a server finally came over to us. We all ordered drinks and food quickly since we were starving. Then the additional wait began. 15 minutes pass and one person's food randomly came out. Another 10 minutes and some other dishes come out, but one is wrong. Then ANOTHER 10 minutes pass and the rest of the dishes come. Three people ordered chicken fingers, but they only gave one person dipping sauce. It took of course several minutes to grab our server's attention to say two people did not get dipping sauce only for her to say she can't get it, she has have to put the order in the kitchen and they bring it out. Excuse me?? You can't go grab dipping sauce?!? Plus, if you already put the order in properly (which she said) it shouldn't need a ticket! They were supposed to had been bring them out so you should be able to go grab them. This was ridiculous. Meanwhile, during this time we still had no drinks. 30 full minutes passed before we got drinks. After we were done eating, they then had the audacity to come bring out one measly dipping sauce, still forgetting another. A WHOLE MESS! We kept trying to get the servers attention to check out and of course couldn't. One in our group complained to a manager and they decided to discount our meals. It took another 20 minutes to bring the checks. We hand the server our cards and it was another 20 minutes until she came back with our signed checks. HOW does it take that long?! We were a large party but nothing excuses this service. The server was terrible and no one seemed to care to help us. She did not know how to do her job whatsoever and never apologized once for all of the hiccups. We sat down at 8pm and we were not finished or able to get up and play until 11pm! I will literally never go back to this location. The one star I'm giving is literally for the bartender at the end of the night who was competent and nice. They seriously need to get it together! read more

I have been to Dave & Buster's all over up and down the East Coast , . This have to be the worst Dave & Buster's I ever been to.the drinks are over priced I paid 15$ dollars for a glass of ice that's how I feel do not get the fish and chips it was disgusting read more

Unfortunately, l posted a review of the poor service and disrespectful manager on their Website review and was told that someone from guest relations would reach out. I reached out to them. The outcome was taking the words from the two people who had the most to lose by lying and that's how it was settled. The very rude manager, I'm guessing intimidated the waitress and charged me $ 44 plus for happy hour (2) drinks, lied and said that he own the establishment and that l better not come back to the place. He attempted to have their security to escort me out, but that was unsuccessful. The turnover in that location for managers are as fast as you blink your eye, most likely internal theft. But, as l replied back to guest relations, they lose money at the end, because customers will be lost, for not tolerated rude employees. Guest relations demonstrated that the price of the drinks were more important than common courtesy. Don't ever go to the Capitol Heights location if you don't want to get cheated. I would never pay $22 for a happy hour . They need to check those camera . read more

First time back here since COVID & will be returning for sure! Both food and service are 10 out of 10.

I WILLL NEVER EVER EVER GO TO DAVE AND BUSTERS AAGAIN .!!!! I spent 25 per card and played what .? 7 games it kept kept re charging me for the games I wanted to plan man that's not fair . I was going to ask but I felt like Because I already went up to the front desk and had to tell them they only gave me one card when I paid for two that I would be a headache . But I will literally never ever ever ever come back! Free money to the white man read more

Dave & Buster's Capitol Heights - The games - Sports Bars Near Me - Capitol Heights, Maryland

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