REVIEW RESPONSE FROM OWNER OF SHOP: My family has been doing business with the public and serving the citizens of Jacksonville since 1952. I realize I cannot satisfy everyone but I do strive to do my job with Honesty and Integrity. I've learned that defaming the character of anyone is not pleasing in God's sight but the Truth must always stand, so I will stick to the facts pertaining to this situation involving this dissatisfied customer. First and foremost, before even agreeing to look at his vehicle, he described his complaint with the car to me. The air conditioner did not work. I explained the first steps to help him determine if the system is low on Freon, or if it was not low checking to see if the system was getting voltage to the compressor. I further explained that servicing the system which includes hooking up our professional reclaiming and recharging equipment to his vehicle and checking the pressure readings will determine if the system has any freon in it and is not a fix to an air conditioner that is not working. This is only the first step to help diagnose a problem. If it was low the next step would be recharging the system and adding a leak detecting dye. He approved the quoted price to do the performance test, recharge the system and add dye and so we did. The low side service port was located in an inaccessible area so we used the high side service port to deliver the Freon and dye into the system with the engine off. Someone who is not properly trained and certified in automotive a/c should never attempt to service an a/c through the high side service port due to the fact that if the engine is running while attempting to add Freon, it could cause damage to the service equipment. The customer returned after a few days and accused us of not properly servicing his air conditioner because we used the high side service port and that we damaged his already non-working system. He based his accusation on a you-tube video that he insisted we should watch to learn about his reasoning for his accusation. We listening to his concern and tried to educate him on the very process I just described in the review but to no avail would he would not listen and finally had to be asked to leave because of his hot-headedness and threatening demeanor. In fact the Jacksonville Police Department had to be called to escort him off our property. That is the simple truth. We thank all of our customers for your continued support and hope you come see us soon! read more