Had a major catastrophe recently which resulted in the death of a beloved hard drive. Before making…read morefuneral arrangements, I went here on the recommendation of a friend and the chap succeeded in resolving the problem. I didn't have a clue what he was talking about, but I nodded politely in all the right places and had a good chat with him about all sorts of things. I felt like I was in the movie Clerks for a while. It seemed busy enough with folk in and out, and lots of phoning going on but I think they make their money selling computers in bulk (I'm sure there's a more technical name for this like networking or something) to small businesses. The dude did like to talk about and told me all about them rebranding themself as a 'green company' with PC's that use infinitely less energy or something to that effect. I will keep me eyes peeled and consider a purchase if this comes to pass. A no fix no fee policy in here which is good.

My computer had stopped working and the only thing I could access was a message asking for money to…read moreinstall a programme to correct it. When I phoned ML2 they said it sounded like a type of "ransom virus" and had dealt with one just recently. They called at my home within 24 hours and had the machine up and running in about 4 hours. The fee they charged was very reasonable considering it was a Saturday and I needed the machine urgently. Good knowledge, professional attitude, very skilled with excellent response. I wouldn't go by bye them know.

Had a battery problem with my laptop. Problem was fixed as soon as was possible, reasonably priced…read moreand with very friendly service. Will definitely use them again. Highly recommend.

I ordered a custom built gaming computer from them. The staff were really friendly and helpful with…read moreadvice about which case to get and which how big my SSD hard drive should be. The parts were ordered fast and the computer built quickly. They thoroughly tested the computer before I came to collect it to ensure everything was working. I'm very very happy with my new computer. I would 100% get another computer from here!

When my seemingly bullet-proof external hard drive came to its demise one rainy summer's day, I…read morefrantically searched for someone who could revive it. Although the guys at Mercury were unsuccessful at retrieving my data, that is a reflection on the poor manufacturing at Seagate (b**tards!) rather than the guys here. The slick and friendly gentleman who attempted to do a number on my drive treated the situation like he was a doctor, but did not charge me for the hassle of examining the case. He gave me a concise diagnosis without deluding my expectations and was extremely apologetic when nothing could be done. That being said, he shed some light on the matter - my hard drive had slipped disks inside the magnetism, which is in computing terms a terminal illness. An operation on my item would have to be carried out in sterile conditions (I'm not kidding!) in a lab that you ususally have to send your item away to as these places are normally secluded in the country. But I appreciate the effort Mercury's team made and the fact they spent some time mulling over the situation without charging me for it. For repairs that can be carried out in their workshop they seem to be skilled, with prices at the expected rate for repairs such as these. I sincerely hope I won't have to mourn losing years worth of data again, but if such problems should arise I would return to this laptop surgery.

Having felt the pain of losing a laptop suddenly, I tried my best to console my friend when he…read moreshared his woes over the fact that his laptop was on its last legs and then, one sad gloomy day, how it would not turn on. I sympathised over a strong cup of tea - I had lost my laptop in the same way. A few days later he walked me back to my flat hugging the dead laptop insisting that he was taking it to Mercury Computers to get it fixed. In denial, I thought. I told him he had to move on and cut his losses - that getting it repaired would cost too much. But miraculously Mercury Computers brought it back to life and it is still going strong! Amazing. I don't think it was exactly cheap (definitely quite a bit under £100 though) and a small price to pay in comparison to a new laptop. I wonder now if I let my last wee beloved laptop down by not getting it the help it needed. Sniffle sniffle. Upstairs from Catani's this great wee place does everything you could dream of doing to your computer and sells all the bits and pieces for those with their own technical minds.

Probably one of the best computer shops in the area…read more I had major, major issues with another computer repair shop in Motherwell who were seriously messing me around, so I brought my beloved laptop here, and they fixed it for me in two days (compared to the other shops 2 WEEK effort) It wasn't even that expensive, but they really did save my life, and all of my Uni coursework too. They also sell other things computery, like cables and mouse mats and more technical stuff that I couldn't really explain to you, and do mobile phone repairs. It's a bit of an all round technological repair centre really. All of the stars go to how efficient and quick the guys here were, and they never bamboozled me with any jargon either. Brilliant.

put my Lumia 520 in for new card reader,was told 2 days got it back as promised fixed an…read moreworking,first class service.

Amazing job done on my macbook air ,few proplem all sorted,i was confidnet to put my macbook in for…read morerepaire collected after few days even earlier than! So trusted repair price was fair too,many thanks again

Amazing and quick job for my battery iPhone phone was double sized and pushing the screen up phone…read morekeep restarting was risky and nightmare all sorted within 2 hours while am shopping in morrisons so came back good news all sorted back to normal

I used no probe IT a while back when I was in the midst of a dissertation, coursework hell!! My…read morecompter had started making funny noises which I thought was the fan, they it took a turn for the worst and packed it in. Off I went to find an IT fixer man, or more aptley, I bundled the laptop up and disappeared off out the door with a trail of dust behind me....too many things to do, not enough time!! The man was nice, if not overly reserved and slightly disappointed that he had to talk to a person rather than just fix a computer, not ideal for front of house. The laptop needed a new hard drive, mine was fried (or some technical term to that effect). The service was good and very quick. If you have a desperate situation, be sure to mention as it does make a difference.

I really cant big this place up enough. Was advised to go here by the 02 shop as they were more…read morethan likely quicker with repairs as mu phone was broken. Went in here the other week to check if i could get my phone fixed on warranty as the gyroscope had messed up. Went through the costs if it was physical dropping damage, water damage and the like and they also told me they would have to erase my phone and that if it was anything outside of warranty i would incur a £25 charge. All above board and transparent which is excellent. They also advised me how to back up my phone using something called samsung switch which backs up the settings of your phone. Having done this i went in a couple of weeks later and completed putting in my phone with another gentleman who went through the same details with me ensuring i understood what would happen. Signed the tablet to put my phone in and he did a test to prove that the gyroscope wasn't working and showed me this as well. After erasing the phone he tested a little again in the back and got it working. Asked me to come back in around half an hour so he could test and ensure that it was fully fixed. Had myself a wee meander about town and came back. Again the man behind the till showed me the gyroscope working and reinstalled my sim card and advised some further care to prevent this happening in future and narrowed down the problem to an app malfunction. Cue a happy me tinkering with my phone on the way back home! Even without this simple fix the lead times were next day if they had the parts or 2 days if they had to order them in if needed. To me this is a fantastic repair time and this coupled with the transparency of the employees is excellent.

Would give no stars at all if it was possible. Have used the shop on two occasions, the service is…read morediabolical. First occasion was to replace a cracked screen (cost was £150), phone was 'repaired' and returned to my daughter with the microphone now broken. She returned to the store and was told it would be 2 weeks to fix the problem they caused. I went to the shop the following day and advised them on no uncertain terms it would not be 2 weeks, microphone was replaced in 2 hours while they constantly mentioned they would do this for free as if this was some kind of grand gesture. I asked about what they would offer as they had broken the phone while 'repairing' it, I was offered a screen protector. Which I can buy for 99p. Screen stopped working 2 months later, returned to store. Staff member looked at the phone for around 3 seconds and said the screen was loose, it would not be repaired under warranty. Phone had not been dropped, I suspect the screen was not secured in the first place when 'repaired'. Disgusted at the careless attitude, the lack of responsibility, the clear attempt to avoid repairing the phone under warranty, and the manager constantly telling people to phone Samsung if they were not happy. I did and they were extremely sympathetic and helpful. Phone is being sent to their engineers as under no circumstances would I ever use the store again.

Had problems with laptop for years as many people have . Tried several repair shops but was always…read moreuneasy with the majority of them , contacted the computer guy and found he would explain the problem in basic terms and would sort the problem quickly and no ripoff . i would recommend him. Furthermore i don't normally to reviews.