Would give no stars at all if it was possible. Have used the shop on two occasions, the service is diabolical. First occasion was to replace a cracked screen (cost was £150), phone was 'repaired' and returned to my daughter with the microphone now broken. She returned to the store and was told it would be 2 weeks to fix the problem they caused. I went to the shop the following day and advised them on no uncertain terms it would not be 2 weeks, microphone was replaced in 2 hours while they constantly mentioned they would do this for free as if this was some kind of grand gesture. I asked about what they would offer as they had broken the phone while 'repairing' it, I was offered a screen protector. Which I can buy for 99p. Screen stopped working 2 months later, returned to store. Staff member looked at the phone for around 3 seconds and said the screen was loose, it would not be repaired under warranty. Phone had not been dropped, I suspect the screen was not secured in the first place when 'repaired'. Disgusted at the careless attitude, the lack of responsibility, the clear attempt to avoid repairing the phone under warranty, and the manager constantly telling people to phone Samsung if they were not happy. I did and they were extremely sympathetic and helpful. Phone is being sent to their engineers as under no circumstances would I ever use the store again. read more