customer service has drastically improved - got a new tank installed and the 2 gentlemen that came out to do it were excellent! friendly, professional and just exceptional. read more

They are always very accommodating and very prompt. Whenever I call for delivery, it usually comes quickly read more

Dassel's has been with us since the beginning of our sojourn in the country. After 11 years in place, we had to get a new Propane tank in a difficult set. Ron and Chris did it! A few days later, we had some trouble with our boiler (hot water). With a busy schedule Rocco sent Chris to be sure air was out of the line. The women in the office have always been courteous and reassuring. These are real people doing real jobs for us and we appreciate it! read more

We're very satisfied with Dassel and for the past 3 years every interaction has been great. The person answering the phone is super helpful and each delivery person was friendly & efficient. They always refill our tank before we run out of gas, easy breezy. Usually we're home but not always. In any case everything goes well and we've never had a problem. Price is correct, service is perfect, what more could we ask for?Highly recommend! read more

I'm not sure if there's a better alternative out there, but these guys: :: have been late refelling 3 times (and we couldn't heat or cook w/ the stove) :: seem to show up fast whenever fuel prices are up :: came and made a stink because we weren't home (or something like that) when they came and they wanted to check something read more

Called out for a movement of gas stove and they insisted I move the secondary regulator, turns out it did not need to be moved but cost me $900. Plus the held the reopening of the propane for two weeks while they waited for parts from them! This is krap company. I switched to Amerigas. read more

This company is NOT user friendly. They sell you devices to monitor your tank level but then don't fill the tank in a timely manner. Most importantly they harrass you for payment. They called me on the phone on New Year's Eve asking for a $75 yearly Tank rental fee. I asked them to send me an invoice and then promptly paid that invoice within 7 days. They then sent me an email requesting payment and did not refill my tank causing me to be without hot water, and heat. Because of their aggressive billing I overpaid twice in the past year which then had to be refunded. read more

Their service is the worst! I'm on their "auto refill" program and never have they ever refilled my tank without me having to call multiple times. Once my tank gets below 30% I have to call them and request a refill. Several weeks past and they still don't refill my tank. I have to call multiple times leave messages with their answering service, and even request a callback from the person in charge. I never get a call back, the person in charge is very irresponsible never calls back not one single time, and then when my tank gets below 20% almost 15% then they finally show up to refill. This company and the people in charge have no respect for the clients. yelp needs to change their settings to allow us to put zero stars for businesses like this. read more

Have had no issues with service but the prices are absolutely exorbitant! Almost $1.50/gal more than some competitors.

Been using Dassel's Propane for at least 25 years. They're very reliable and dependable.

I have used them for 35 years, now that they have a new owner, their customer service has gone to almost nothing. I done get a person when I call and have to leave a message with answering service and no one calls me back. I have found that their prices are higher than others so I moved on and so far I am very happy with other company. read more

I never put down reviews for companies but i just had to create an account to do so. HORRIBLE customer service, i have never experienced such a RUDE rep on the phone. Its my first time owning a propane tank and instead of explaining the process the lady had a very disrespectful tone. Also after researching other companies there prices are higher. Please stay away from this company. Just look at the reviews below and find a better company. read more

We know they are way under staffed.... But they always step up and are there for us Love Dassel's !!!! Thank ~ You, Richard & Sandra read more

We ran out of propane, called Dassels. They send someone out within three hours fill the tank and re-let everything in the house. The technician was Patti gear. She was the truck driver and the person that re-lit and tested the tank. She did an outstanding job thank you Patty, for being prompt, professional, polite, and so courteous to my mother and my aunt Bea. I really appreciate the staff taking the time to listen to me this morning when I called in and I really appreciate them getting Patty out here ASAP. Thank you for the great service everybody. Ron. read more

Worst service eve. They nickel and dime you i've had service with them for several years and always have done partial fills recently rules have changed (also i'm a will-call which means i pay before they come out ) last time i was told they do not do partial fills any longer and i would need to pay for a full fill ($1100) that was when i started looking else where. I would not recommend this company as they are not consistent with their policies and procedure. Today i called and NOW they do offer partial fills and because i am out of propane they are charging an extra $300 for a partial fill for them to come out. Such a horrible service i never ever post things but i feel this needed to be shared. read more

We've had dazzles for four years since we moved to Hollister and have not had any issues. Our driver is very friendly and courteous and we are on a first name basis with him. I've had issues where I came close to running out and made a phone call and they made arrangements to have a driver come out the same day. read more

Customer service is horrible. They never keep up with their schedules, never in time with the promised service times but if for any reason you need "an urgent" delivery for sure they will charge you everything possible to make money. I canceled my account with them almost two weeks ago and I still have their tank sitting out side my gate and they don't have anyone available for pick up until the 26!!! Unbelievable not my problem if they don't have staff... read more

Horrible service I had service with this company for years and always had problems with them, delivering to the wrong tank, always late deliver where we would run out of propane. But this last time on 12/03/2024 I went to their office and ask for $500 of propane to be deliver and they said the only way they would deliver is if I paid for full tank. I explain I wanted to pay prepaid and that I was going to move next year I did not need a full tank, and they said no. I am going to be without a water heater and no heat this winter tanks to their policies. I think this is not right but what can I do on the mean time I will look for alternatives since I have small kids at home, and I need heat on the house. I believe a utility company should not deny service specially if I am offering to pay ahead. I believe they county and city leaders should look into this company practices because I am not the only one writing a bad review. The reviews truly reflect their bad service. I believe a utility company should have good service for the general public if not their license should be revoked. read more

HORRIBLE Inconsistant..I've run out of propane 2x..I don't receive a bill, then a late fee attached..This is 9/23 & just got a statement with 2x $8.13 fin chg for 2022..1x fin chg for $8.29..So I called.. Statement says $103.66, then on phone, she said it's actually $69.85. so gave her my credit card.. THE END Nope, another bill for $102.37 I need to go now, so that I may search for another propane company.. Ridiculous read more

HORRIBLE CUSTOMER SERVICE from office staff, schedulers and dispatchers. I am set up on "auto delivery". In January they let me run out completely because according to them they had to pull the driver off my delivery to go do an "emergency" delivery and forgot to put me back on the schedule!! So my tank was completely empty on New Years Day. Now I have called 3 times since last week to let them know my tank is below 30% and I want it filled so I don't run out again. I was told on Friday they did not have a Hollister driver, but would deliver on Saturday. Well, today is Monday and still no propane!! I called and they "can't get a hold of the dispatcher" so will have to call me back. My last delivery was 5 mos ago!! I asked if I could be put on an every 3 month delivery and was told they could not guarantee it. NOT happy !!!!! read more

If I could give a zero I would. Since they took over we have run out of propane twice and then they charge you an extra fee for filling an empty tank. They're customer service is absolutely horrible read more

We've noticed a decline in customer service. They used to be more regular with filling our tank, but now it frequently gets in the red zone and we have to call to get a delivery (which was on auto fill). Also, they sent out an invoice for the tank renewal, which I just received, but when I called to get our tank filled, they said it was past due and insisted on a credit card number before filling our tank. Shop somewhere else! read more

Have been a customer for 14 years. In 2022 there was a marked downturn in service with our "always full" plan failing 3 times...meaning we ran out of gas completely. We are currently at under 20% gas level (which with our old tank means we are about to run out) and I have called 4 times in two weeks to get a refill with absolutely no results. I am always directed to their "answering service" who says they will pass on the message, and yet no one shows up! I have tried to be patient and understanding throughout their apparent staffing crisis, but with 30 degree temps outside and the threat of no heating for my family it is now time for a new supplier. On a side note, the delivery staff are always kind and courteous...this review is directed at management. read more

We are scheduled for regular monthly delivery. Twice this winter the tank has completely emptied because Dassell's was over 10 days late in delivering. read more

The delivery drivers are great and do a good job. The office staff and management suck. I've made multiple phone calls over a two week period to get my tank filled and all I got was a busy signal or the answering service which is answering during business hours. The dispatcher lady has no idea what she's doing. She apparently has some sort of minimum now since a new company has taken over. Thanks a lot you moron! Would be nice if you would let your customers know, you @$$. You guys used to be a good company. Get your propane from someone else read more

Their driver plowed through the red light this morning, 3/13/24 at 7:13am, southbound Highway 1 at Ocean Ave. in front of Carmel High School. You are lucky there were no anxious kids waiting to walk across the highway in the crosswalk, or any drivers pulling into the northbound lanes in front of him. read more

I waited to update my review until we had gotten through December, as that was always when we were left with no gas. I believe that management has changed for Dassels, and since then, we have not run out of gas once all year. They come regularly every month, fill up our tank, and the only way we have known that they have come is a bill on our gate. Very happy, and glad we stuck out the bad years to come to this. read more

The absolute worst customer service I have ever experienced. I had signed up for auto ship, I would send in the payment as soon as I received an invoice, often times just sending in money before getting the invoice because they allowed my tank to run dry 5 times!!! Then charged me extra. The billing was below average and Patty the delivery technician is rude and unprofessional. Trisha in the office is also extremely rude and unprofessional. They don't bill you efficiently and then treat you as if you aren't paying your bills. I would send in $700 payments to try and avoid them skipping my refill. Then they wouldn't send an invoice and then hold my refill without any communication. read more

Dassel's was bought out by a company based in NEW JERSEY. I was told that they would no longer honor the agreement I had with them. When I called to let them know I no longer needed their servie I got the answering service because "office was to busy to answer phone" is what I was told and they "would forward my information" Called again and they had no record of my phone call. 7 days later after I notifed my coounty surpvisor that I got the tank picked up read more

I have never seen such poor service from a propane company as Dassels. Ever since they were bought out by a bigger company they have declined precipitously. Last year I ran out of propane because several of their drivers did not deliver any and never informed me. The company too did not follow through and notify me. I ran out of propane and they took an extra week before delivery. They were supposed to waive the tank charges and accrued interest but did not. Today I was trying to pay for my tank rental and order more gas and they declined to service me. Now I will have to get a new gas company. I am upset! read more

I continue to run out of fuel now that they took over my previous supplier, Pacific Propane. Pacific Propane used a satellite to inform them when clients are low on fuel but Dassels does not provide that essential service. When I asked them to check the lines for a leak the response was 'pretty good'. What does that mean? A pretty good leak or pretty good as in not leaking bad? WTF??? I'm looking for another supplier. read more

This company is dishonest and shady. Unfortunately living remote leaves few options for propane service. Customer service representatives are sarcastic and unhelpful and management is dishonest. I will never do business with this company again. read more

1-16-2022-The worst customer service I have ever experienced. I have called 5 times over the last 2 weeks to get my tank filled and have yet to hear or see anyone from Dassel's at my house. The phone system they have is pathetic, don't ever expect to hear from someone. If it didn't cost an arm and a leg to switch companies I would right now. I'd go with ANY OTHER COMPANY before I would use Dassels, especially the Hollister location. They should be ashamed of their service. Update 2-23-22- once again this company has done nothing but disappoint. I have switched to a local company that actually responds when you call.I had called Dassels 12 times over a 6 week period and left 4 messages for their "manager" with no phone call back to try and get my tank filled and I have called 4 times for them to pick up their empty tank that is blocking my property. The "earliest they can make it is 10 days from now". I have never wrote a scathing review of a company before but this has been the worst interaction I have ever encountered with a company. Don't use them or any other company that is under the umbrella company. Amerigas is owned by the same people. Shameful business read more

Woke up this morning freezing getting ready to call a plumber thinking our heater went out. Come to find out we have no propane!! WTF. CREDIT ON MY ACCOUNT,, No one showed up last month to service. I feel anyone in our position should contact Calif. Utility Commission and report them. Would they do this to disable or elderly? Their license should be looked at I'm seeing others complain about the same thing. I'm sure my complaint will fall on deaf ears. I will be looking for another provider, i recommend others do the same. Happy Sunday. IF I COULD I WOULD GIVE THEM NO STARS!!!!!!! read more

I have been a long time customer and I lease my tank so I am stuck with Dassel's I am writing this review at 8:15 am Monday as I wait in the phone queue with 9 people ahead of me. I am calling because we are out of propane AGAIN. I am set for auto delivery and I have told them we need a delivery during the winter every month, Four weeks not five. Mr. Dassel's sold his business a few years ago and that is when their service tanked. Now I will be looking to move my supplier to a more reliable company. read more

Customer service is NOT the best. I highly suggest you go with someone else. Especially if you value your time, money and basic competence.

Wow! It's the end of January 2022. Cold nights in the Santa Cruz Mountains. We're supposed to have our propane tank checked on a regular basis. However, I had my husband check it out 4 days ago: 29 %. The answering service said, it's not an emergency. So I keep calling, mostly the answering service - during 'business hours'. Once got through and was told 3 days ago they would let the dispatch know. Tonight - after many attempts to call - now the phone is busy constantly - the tank gets more empty and still no propane. Unacceptable. Yes, there are people sick out, I hear. Anybody wants this kind of dis -service? read more

I have owned my home in Carmel Valley for over 20 years. The past few years I have used Dassels and their customer service in the office is the WORST. When I am almost out of propane, they don't simply schedule a delivery at the first moment possible, they actually jerk me around. It has happened more than three times. They have locked my tank after making me wait for hours when they didn't show up. Yesterday, Penny in the office demanded I pay an invoice she never sent prior to filling up my tank when I had less than 12% left! I have never not paid an invoice. Ever. Today, Penny hung up on me again and the other customer service representative that answers the phone keeps saying the manager and dispatch are not in the office. I do not know how these guys stay in business when they treat customers so poorly. Go elsewhere. read more

We have been a customer for 22 years and since they have sold they are the worst company ever. They are $1 more a gallon than everyone else. Their customer service sucks, they do not return calls.l, are hard to get a hold of and have no interest is customer engagement. They need to realize they are not the only dealer in town. They do not care about customer service, they are all about the ring. I would seek out any other vendor first. I have steered many new home owners away from as they will never receive good service. read more

I do not often make an effort to do a YELP review but I thought I should share my positive experience with whole Dassel team at Hollister, CA. I have set up a few accounts with them and I found them to be one of the best out there AND very helpful when it comes to customer support. One example is this weekend.... I have 3 tanks on my property and one is for my residence... somehow it went empty.... as I found out Saturday morning making my coffee.... can imagine how I felt... thought I would call the 800# for the hell of it assuming I would be out of luck until Monday, instead I got an immediate call back saying they would be there in a few hours to fill me up... Now that was great service. read more