Get ready for a story...
First thing I will say is that the staff is very nice and everyone is friendly, but that is not enough to keep me at this place. For that I would maybe give them 2 stars, but I have had enough of this place. This place will try to gouge you for your money.
Since July I had been experiencing some pain in ONE tooth. I went in, the dentist said I needed a filling, and I got the filling.
Result: I still could not eat and now I had pain in another tooth.
I waited 3-7 days to tell the dentist that i could not eat on the side she worked on and that now another tooth was hurting. I also told her that my floss was getting caught on a tooth and told me "that's just how [your] teeth are" and that I needed another filling. I was like..."oh ok. Dr knows best, right?". This dentist did not like when I suggested maybe she had messed up a little. So I got the other filling.
Result: still in pain! so i call again...
By this time she had already readjusted my bite because I had gone in quite a few times after the fillings - Idk what she did...it looked like she just filed my tooth that now had jagged edges. It seemed like i was trying to sharpen my tooth or something - Anyway, she offered to readjust again and i just said forget it. She admitted she didn't know what else to do, so she referred me to an endodontist for a possible root canal = more $$$$$$$
I went for a consultation with the endodontist and they charged me over $100 for that.
I had been pretty patient with the situation, but at this point I'm frustrated because I had already some hundred dollars and taken off of work and i still cannot eat whatever I want!
I went and got a second opinion.
This new dentist (just to be clear, not the one for which this review is for) did more to find out what the problem is. She said it's not likely that I need a root canal but she did state that the dental work I had before was kinda bad and she understood why I was frustrated with Dr. Dassani. She found many work flaws in my x-rays.
Jump to the following Monday (because the second opinion was on a Friday)
I calledl Dr Dassani's office to tell them that I went and got a second opinion. Everything Dr. Dassani had recently done, had to be fixed / re-done. I explained that I wasn't mad at her and that I was just frustrated at the situation and that I still couldn't enjoy eating. I also explained that I just wasn't comfortable with Dr. Dassani re-doing the dental work and that I would like a refund.
They said yes and that they would be sending the check either that day or the next day.
***2 weeks pass***
No check. Teeth still hurting!
I called the office this week and they called back saying that they are going to cut me a check today but I should keep in mind that I owe $600 and some change. The lady on the phone said that I have owed this money for quite some time (years).
...what?!?!
I had been going to to them for at least a few years and they are barely telling me!
I never received an email, letter, or phone call from neither them nor a debt collector. On top of that, the lady on the phone could not even tell me what exactly all this was for because she wasn't working there at the time. The only person who could tell me this information was out (sick I think) for the week - so why tell me when you don't have all the information??
They always check to see what my insurance covers and tell me what I owe as I leave the office and I have ALWAYS paid or charged it to care credit, which I always pay on time and in full.
This place is shady. Don't go here.
For reals..if you like your teeth. Don't go here
*********Oh yea...in my first visit they charged for almost everything and try to push you to buy the products they sell. I remember reading a review and I just wanted to back them up on that too. read more