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Dasilva Robert L DMD

5.0 (1 review)

Services - Dasilva Robert L DMD

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

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6 years ago

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Family Dental Center Of Connecticut - Family Dental Center of Connecticut

Family Dental Center Of Connecticut

3.7(6 reviews)
3.8 mi

Failure to diagnose resulting in daily headaches, muscle spasms, unknown damage to teethread more

I had the worst experience this afternoon at Family Dental, I pre called my health insurance…read morecarrier to see where I could take my son for his first cleaning. My insurance verified that Family Dental was in network and would he covered in full for his cleaning. When we arrived I filled out all the paperwork while the front desk receptionist called my insurance carrier to verify our coverage. The receptionist left her window at the desk open while talking about our personal information which is a violation of HIPPA while patients came in and out of the waiting room. The phone volume was loud in the quite office so my husband and I could hear the entire conversation perfectly. The receptionist laughed and told the insurance worker "Wow, I wouldn't want to have this insurance" at this point my husband and I could tell that this appointment wasn't going to happen. Something was off and it sounded like we'd have to pay the out of pocket deductible to be seen. The receptionist never called us up to her window or even got up to speak to us, but sat in her chair behind her counter/desk and asked if we were going to be paying out of pocket for the visit. The visit was the most unprofessional experience I have had. My personal information should not have been heard in the waiting area as it's against HIPPA, the front desk receptionist needs to be retrained on how to be professional in the work place and take into consideration that its frustrating for the patient to be turned away. Laughing about the patients high copay is disrespectful. I am aware my insurance is not great, I pay ALOT per month for shitty insurance, but I'm doing my best trying to figure out where to go and this experience was disappointing on multiple levels and was handled incorrectly. I do not suggest this practice.

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Family Dental Center Of Connecticut - Family Dental Center of Connecticut

Family Dental Center of Connecticut

Family Dental Center Of Connecticut - Family Dental Center of Connecticut

Family Dental Center of Connecticut

Family Dental Center Of Connecticut

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Dasilva Robert L DMD - generaldentistry - Updated May 2026

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