My husband had a terrible experience at this dental office. This is his review:
I have never reviewed a place--- regardless of how bad an experience was, but this terrible experience warranted one. I have been going to this office for quite some time now. Until today. This review is my way to warn any person from using this place for their night guard services. I hope to save you time and money. Teeth grinding at night, comes with many issues already. And for a "dental office" to play these kinds of tricks is awful.
To start off, I had a night guard that I used for many years (from another dentist). Key words many years...
I needed a new one, so I went to the office and they took the measurements. I picked up this guard 2 months ago. It was fine for the first month, then it started getting slightly cloudy. I let this go (as I thought it was normal). Last week, I woke up and noticed that my grinding had broken a piece of the plastic on the guard. I called the office and made an appointment. Since the whole point in these is to help from grinding teeth, you would think that the plastic can withstand that.
Once I got to the office I was told that this is not material they use, and that I may have brought my "old one." First off, they tried to make me feel dumb, as if I would mistakenly bring an old one, or one from "another place". I showed them a picture of the one from them, the day I picked it up.... Which was a pricey guard as is. They blamed it on the discoloration, and stated that it was not theirs. I can assure you, that it was the one I picked up from them. I have no time to run around trying to get night guards from dentists.
Without even looking at the guard and immediately stating it didn't match the picture I had, they weren't hesitant to attempt to make me feel as if I did something wrong.
I have shown another dentist a picture of the two, and they agreed that it was clearly the same bite marks on both. I even took a picture of the material they use and will call the manufacture to have them compare it for even further proof.
The point in my review here is to save you all the hassle and money of being ripped off by this place. They attempted to offer me half off a new one, but I refused. I am happy to pay double the price at this other dentist, because I can sleep with a piece of mind knowing I have a quality night guard. All please be aware... read more