The young security guard named Navea is very ignorant on service animal policy. She basically told…read moreme my service dog had to be in a bag. How is he supposed to perform his service if he's in a bag! No service animals do not need to be in a bag and some can be off leash!!!! I told her so what about a service dog for the blind and she said yep In a bag! I did not have to but I even showed her on my phone the LEGIT paperwork and she said it doesn't matter. Amtrak needs to fire her or they are risking a lawsuit! NAVEA read a little and inform yourself especially when it pertains to your job! NOT OK! I reported her and will follow up on Monday.

This building is terrible. Not enough seating for persons. Very Outdated and Disgusting bathrooms …read more Would post pics but Eddie Bernice Johnson would be embarrassed this building named in her honor.

We recently took an Amtrak journey from Seattle to Chicago on 3/10/26. We were excited for the…read morejourney and had flown to Seattle the previous day to assure we wouldn't miss it. We looked forward to our mini vacation and even booked a First Class bedroom on the train. The previous month we had booked an amtrak roomette and enjoyed it so much we decided to do it again this month on a longer route with a bigger room. During that train ride, we had excellent service in first Class ! The attendants were awesome ! They were very friendly, attentive, and happy to see ya ! This recent journey, however, wasn't even on par. Sadly because we had expectations of an awesome experience again but it wasn't even close. I will say though, in everyone else's defense, it was really only 1 person that made the trip so miserable; Jan, the lead attendant in the First Class dining car. She was not happy. Not nice. Talked down to you if you accidentally did something wrong that went against her routine. Just not polite at all. Ever. She had a cutting , condescending demeanor toward not only the passengers but her fellow co worker working underneath her as well. Everything was done like roll call. Very routine and very strict very impersonal. No pleasure in her voice at all whether making announcements or talking to you directly. Not a good experience for us as far as dining goes. Our room attendant, on the other hand, was wonderful, and expressed care for her passengers. She was very attentive and a very sweet personality. In the end, this experience set us back a little bit with Amtrak. First Class rooms are too expensive to endure the treatment we received from her 3 times daily at mealtime. Something which should be pleasurable. I do not wish anyone the misfortune to get her as their dinning car attendant. I'm not sure if and when we will travel with Amtrak again.

I have taken Amtrak several times between Austin and Dallas but last week I was tired of airports…read moreand airplanes and being amongst the great unwashed so on this journey from Dallas to Austin, I upgraded to a roomette and I was not disappointed. When it was time to board the Texas Eagle, the Cafe Car Manager summoned the passengers traveling in the Sleeper Car and took our lunch orders, then I boarded the train. My roomette was very comfy cozy.  Shortly after the train departed from the Eddie Bernice Johnson Union Station, the Personal Room Attendant brought my lunch to my roomette which was the Beef Burgundy with a roll, butter and chips, and Vanilla Pudding. A salad was unavailable. Unfortunately, beverages with authority are not included with meals so I ordered a Gin & Tonic, for digestive purposes, after my delightful lunch. I was about to take a power nap when the Cafe Car Manager arrived to take my dinner order. I was quite refreshed after my power nap, enjoying the views when my Chicken Parmesan arrived with a salad, roll, butter and Vanilla Pudding. I paired everything with a nice chilled bottle of Chardonnay.  I thoroughly enjoyed my journey in the Sleeper Car and this will not be my last time traveling in the comfort of a roomette. The roomette does not have a private toilet but the car has toilets that are kept clean and tidy by the attendant. Also the car has a decent sized shower and towels are provided.

Quick, fast and places me right where I need to be. Lined up perfectly, I like that the doors open…read moreup and the stadium is right there because that's exactly where I wanted to end up.

First time using train to Forth Worth from Dallas. Chose…read moreVictory station, actually really good, it connects with green line, orange line and train to the Forth Worth. Station is nice, but needs some cleaning.

Big D DART Station A pretty standard station here in the…read moreWest End. The West End is known for Dealy Plaza, and fancy chain bars and restaurants. The whole area is covered in red bricks, and is a scenic place to take in downtown Dallas. This station has both bus stops and a train station. It felt safe here coming in the middle of the day, there were plenty of uniformed police officers standing around chatting. They could certainly use more ticketing kiosks here. And more signage. There was some guessing on which direction things were going where, but we got it figured out. The station was clean, and well lit. It could use more public art. Meh. It's handicapped accessible. I liked this place, but it has much more potential.

Rolling homeless shelter. Sleeping, mumbling schizophrenics…read moreshouting Radiates being unsafe. Lack of security, or staff who would be overwhelmed trying to be the guard at a grocery store. Broken ticket kiosks. Trash and garbage all over stations. Otherwise, when they work, they run on time.

Conveniently located in the heart of Deep Ellum neighborhood right on Good Latimer between Gaston…read moreand Swiss Avenue/Live Oak. The green line runs through this DART station. There is also a ticket machine that accepts credit card or cash payments.

What an awesome thing to do if you just want to enjoy the day and do something outside the box!…read more Loved seeing all the different venues, restaurants, and houses in the area! Super friendly staff that highlights all the good about Dallas!! Sit back and enjoy the ride!!!

Love the Uptown area and the train station is prefect for this area. We rode the train in to the…read morearea and then jumped on the trolly to finally arrive and our favorite restaurant in this area. The trolly is free and is awesome. If you visit the uptown area I highly recommend this station and this area because it's really KOOL

This review is for the M-Line Trolley in general, not just one station…read more This is a gem! Especially for out of town visitors who don't have a car but want to get around between Dallas uptown and downtown areas. It's not fast, but gives you time to see the streets and sciences. And it's FREE! Great for young kids or anyone with a young or fun-seeking mind. There are pictures and introductions about the cars available! We rode on 3 cars in the two days we spent in Dallas : Matilda, Emma, and Patricia! They are the real life examples of "Thomas the Tank Engine"!!! But wait, they've also come to the 21 century - you can find their schedules online now. A wonderful and not to be miss experience when in Dallas - just make sure you do it when you have time and patience - they do trod along slowly.

Fun free loop thru uptown Dallas. We found free garage parking at stop 209. At west village…read moreparking garage. The loop runs about an hour with several stops in various neighborhoods. Donations are accepted. It's up to you how much. Fun. Worth the hour ride just for the experience.

The one machine doesn't work. Missed our train bc we couldn't get a ticket and had to wait to cross…read moreto get one on the other side. Although we were never asked to see our ticket over a five day period. They also need more patrols to keep the bums away.

This DART rail station serves the Green and Orange Lines. It's located on the corner of Wycliff and…read moreHarry Hines. When I was there on a weekday evening, it wasn't very crowded, and the group that gathered looked to be a mix of professionals and folks trying to get to the State Fair. The station is clean, and security cameras can be seen everywhere. Whether they work or not is another story. One big peeve I have is that the Park and Ride is not clearly marked. Turns out, the park and ride is ACROSS the street from the rail station, and you have to cross the busy street of Harry Hines. I literally saw my train come and go as I was waiting for the light to turn on Harry Hines to cross over to the rail line. Waited another 30 minutes at a deserted DART station for the next train. Not fun!

This place used to be a very low quality place, it smelled terrible, nothing worked, and was very…read moredirty. However, it seems like DART has been improving this station and these problems now come very rarely to me. I really like this station because it's also the transfer point to a historic trolley, it's near a mall, and it's very big. Used to be gross but now a great station!

Imagine taking a gallon of urine and putting it in the microwave for 3 minutes. Now, take that…read moregallon of urine and pour it all over your hair, face and body, then going to lie down in the August Texas Sun. That is what all 3 levels of this station smell like. It is so bad that it burns your nose and eyes. There are always puddles of piss and at least once a week I see a young man in the act of relieving himself. It's a real class act of individual that you get to share the station with. Other than that, the trains arrive and depart and take me to my car.