We recently took an Amtrak journey from Seattle to Chicago on 3/10/26. We were excited for the journey and had flown to Seattle the previous day to assure we wouldn't miss it. We looked forward to our mini vacation and even booked a First Class bedroom on the train. The previous month we had booked an amtrak roomette and enjoyed it so much we decided to do it again this month on a longer route with a bigger room. During that train ride, we had excellent service in first Class ! The attendants were awesome ! They were very friendly, attentive, and happy to see ya ! This recent journey, however, wasn't even on par. Sadly because we had expectations of an awesome experience again but it wasn't even close. I will say though, in everyone else's defense, it was really only 1 person that made the trip so miserable; Jan, the lead attendant in the First Class dining car. She was not happy. Not nice. Talked down to you if you accidentally did something wrong that went against her routine. Just not polite at all. Ever. She had a cutting , condescending demeanor toward not only the passengers but her fellow co worker working underneath her as well. Everything was done like roll call. Very routine and very strict very impersonal. No pleasure in her voice at all whether making announcements or talking to you directly. Not a good experience for us as far as dining goes. Our room attendant, on the other hand, was wonderful, and expressed care for her passengers. She was very attentive and a very sweet personality. In the end, this experience set us back a little bit with Amtrak. First Class rooms are too expensive to endure the treatment we received from her 3 times daily at mealtime. Something which should be pleasurable. I do not wish anyone the misfortune to get her as their dinning car attendant. I'm not sure if and when we will travel with Amtrak again. read more

I have taken Amtrak several times between Austin and Dallas but last week I was tired of airports and airplanes and being amongst the great unwashed so on this journey from Dallas to Austin, I upgraded to a roomette and I was not disappointed. When it was time to board the Texas Eagle, the Cafe Car Manager summoned the passengers traveling in the Sleeper Car and took our lunch orders, then I boarded the train. My roomette was very comfy cozy.  Shortly after the train departed from the Eddie Bernice Johnson Union Station, the Personal Room Attendant brought my lunch to my roomette which was the Beef Burgundy with a roll, butter and chips, and Vanilla Pudding. A salad was unavailable. Unfortunately, beverages with authority are not included with meals so I ordered a Gin & Tonic, for digestive purposes, after my delightful lunch. I was about to take a power nap when the Cafe Car Manager arrived to take my dinner order. I was quite refreshed after my power nap, enjoying the views when my Chicken Parmesan arrived with a salad, roll, butter and Vanilla Pudding. I paired everything with a nice chilled bottle of Chardonnay.  I thoroughly enjoyed my journey in the Sleeper Car and this will not be my last time traveling in the comfort of a roomette. The roomette does not have a private toilet but the car has toilets that are kept clean and tidy by the attendant. Also the car has a decent sized shower and towels are provided. read more

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This was my fourth time taking the Texas Eagle and I am done with Amtrak. There was a female in charge of the dining cart and she always had an attitude. I have had her as my dining cart attendee on two different Texas Eagle rides and she talks in such a condescending tone. The train is dirty and the staff seemed annoyed with having to work and just overall rude. I'm not a needy passenger. I pull down my own bed and place it back up so the attendant does not have to assist me at all. The Eddie Bernice Johnson station in Dallas is overall dirty, no soap or paper towels in the bathroom in all my travels here. I have also traveled on the Empire and it was not much better. Once again the staff has an annoyed attitude and the train was dirty. read more

My nanny took me and my grandpa on the Amtrak train to Austin in coach and it was a great experience, the conductors are very nice. But the microwaved burger wasn't good but that's okay. We were treated with respect. Some guy sat next to my grandpa and was very polite to him and they chatted from Austin to Fort Worth. read more

THE FOOD IS TOTALLY UNACCEPTABLE!!!!!!!!!. The amount of money you pay for those tickets, the food should be a lot better especially when you purchase the Bedroom or the roomette. read more

Ok let's get started,I've have been apart of the Amtrak family for a couple of years now but one or a lot more issues with it.My first time ever riding the train we get to the station and we walk up to the ticket seller and their were no tickets and they were sold out when we bought them in advance so they made us buy 190$ tickets for a tiny cramped box that had a non working door that they claim for privacy but is see through my butt still hurts and the one of the best parts about it is their was no bugs but when we got off I saw lots of bugs in one area.The second time we road we bought tickets next to each other we were put in different cars they cut of the ac so to mailed a stop if was for about 1:30 and then a lady had a heat stroke so that is why Amarak is one of the worst train stations in the world so not recommend. read more

This is our first train ride together and I'm hopeful for more, but it's not something you would want to do all the time. I admit that it was cool having our own cabin with beds that popped down to a bunk bed situation, but we were suprised that it was as small as it was. Make sure you are getting what you think you are getting. There's a difference between a room and a roomette. We thought we were getting a room but ended up in the ette version which was still cool, but tiny! Also! Bring your own food! This is a must as the train food is truly inedible. And this is coming from a person who hates to waste food, but it wasn't too difficult because what they served us was not actually food. I don't know what it was, but it could not be eaen and I tried. Anyway, overall it was a cool experience and id recommended this to anyone who has a bit more time to travel and wants to see the country from a different angle. It's nice not having to deal with driving, crowds, traffic, being squeezed into a seat thats too small, and general hubub, but there are other drawbacks to train travel, so it's not 100% amazing either. Still, it's a cool adventure and i think we should all try it at least once or twice in our lives. If we did, there might be more luxery options available if the demand was there... it was really affordable in relation to plane tickets and had an added element of romance as well.... You may love it. read more

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We used to live on the east coast where Acela to NYC is the norm for business and pleasure. I was excited to try going from Fort Worth to Austin on the train because 35 is a nightmare at all hours due to traffic and construction. The station in Fort Worth is shared with Greyhound. The signage is terrible. Our train was delayed but there was no way to read the sign and know what to do. The staff says "wait for an announcement" which was less helpful as we would have liked to walk around the area and play Pokémon Go if we had known how much time we had. At least I there is a decent Subway attached to get snacks. I also signed up for text alerts which is as great. The train itself nice. Big huge seats. I wish I'd packed a light blanket as our car was freezing. The kids went up to the observation car and bought cards. They loved it. The cafe car is crazy basic so pack food. If I had it to do over again, I'd get on if the private rooms. The price difference is significant - maybe $100 a person instead of $30 RT. What I didn't realize is that it comes with meals in the dining car. And it's a sit down with reservations in that you're assigned a time to meals. The menu is pretty good and would have been better than eating crap from the cafe. Plus it's so adorably civilized to eat at a restaurant on the train. My biggest gripe is there is no wifi on the train. All over the east coast has it but apparently Texas doesn't. I asked read more

Amtrak - View of a solar farm from the window. - Train Stations Near Me - Dallas, Texas

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First time traveler!!! I was pleased with my trip to Illinois from Dallas. Staff: 5 Comfort Level: 3 Food: 1 View: 3 Disclosure....Don't sit by the automatic doors. Yes, you'll have more leg room but you'll never get any quality rest. I sat upstairs and the stairway is so narrow, that I promise I was going to get stuck. The store kitchen price's are HIGHWAY ROBBERY. Glad I brought my own snacks, beverages and sandwiches. A cup of roman $2.75 A Hebrew National hotdogs $5.00 A bottle of beer $5.00 Orange juice $2.95 However I did enjoy the fact I didn't have to drive home for the holiday's. I'd use Amtrak again with better planning on my part. read more

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Dear Amtrak, I have had the absolute worst travel experience of my lifetime starting my train trip on the #422 train on 6/6/17. I've had major travel experiences before like taking a charter bus from Dallas up to New York City to Canada and back again to Dallas so I understand rough travel conditions. However, that no way compared to the constant confusion, lack of customer service and unprofessionalism I experienced from your staff. I was nearly two hours early departing from Dallas Union Station, which was a near empty station at the time and checked in at the counter. I asked the attendant about checking my bags and he directed me to wait since our route was going to be bus detoured due to rail trail construction and we would be able to check bags in Longview Texas. The boarding process in Dallas was not horrible but not great either. No one was really directing the passengers or announcing clearly what we should do so it ended up being a rush to form a line. After boarding we took a very bumpy and poorly driven bus ride to Longview where the driver kept making dangerous swerves and bumper to bumper stops. Arriving in Longview the station was an absolute mess. It was barely air conditioned. The attendants had no control over the crowd and again no clear direction was given. After my second attempt to finally force an attendant to acknowledge me after she said she was "busy", not "please wait one moment sir" "or I'll be with you shortly", she finally rudely answered me. I was trying to see what to do with my large suitcase to checkin since it was not carry on size. She then begins to chastise me why I didn't checkin at Dallas. I explained to her what I was instructed to do. She angrily rolled her eyes and took my ticket and with a very nasty attitude she tagged my luggage. I do understand it was a lot of people maybe around 40 guests but there were at least 3 agents there who could have helped redirect the lines and help manage the order of operations. I talked with other passengers and they explained they checked their bags in Dallas and they were even earlier than I was because they thought the bus was leaving sooner than expected. Why the confusion and misinformation from the Dallas office? Departing from Longview, we began boarding the train for St. Louis with poor directions from staff. No one was properly directing individuals so passengers were scattering like ants to the entrances of the cars. Afterwards attendants began yelling to form a line, however that could have been prevented if they had communicated directions properly in the beginning before releasing us from the bus station. Also no one gave direction to passengers to not hold or block seats unless in there party, so seating ourselves was also an ordeal. Additionally no staff was present on the train to help resolve seating issues till literally about 5 minutes before we left the station. The staff also seemed to be annoyed with each other and could be seen visibly arguing with each other -- the whole situation was beyond unprofessional. I have a strong fear of flying so bus or train are my only major means of long distance travel other than driving. As a concerned and disgruntled passenger I want to know is this indicative of the average travel experience? Coming back departing St. Louis on 6/11/17 on the #21 train, the service was so much better. The station staff were very helpful and the boarding staff were awesome. However when the shift change occurred during the night and we received the new train staff it reverted back to the unprofessionalism. There was a gentleman sitting behind me with his seat buddy eating sunflower seeds all through the night and he very disgustingly left all his used shells on the floor. After he and his seat buddy left at their stop in Little Rock, I decided to move to that empty seat as there were many open seats available for others to have the opportunity to stretch out to sleep. Several hours passed and I was able to enjoy my sleep. Once morning came the new staff was making their rounds and one of the attendants began to question me. He started off by asking me what station I boarded on, did I like sunflower seeds and before he could proceed I advised him of the gentleman who previously sat there and made the mess. It was rude and offensive to me that he automatically assumed it was me and went on this rant in front of all the other passengers. I also did not appreciate his threatening attitude as if he was trying to kick me off the train asking where I boarded. He had a horrible attitude and a rude smirk after I explained the situation to him. read more

It was our first time using Amtrak!!!!! Horrible experience, 5 hr delay then it went from a 6 hour travel to an 8 hour travel. Amtrak agents via phone were rude, sarcastic, and unhelpful. When asked to speak with a manager, they hung up. Sending detailed email about horrible experience to corporate. Also, the system ended up having debt/credit card issues, which meant cash only. This was announced after the train left. We were on the train for a total of 12 hours..... I would have scored it a zero, if it allowed... So disappointed!!!! read more

Amtrak - Train Stations Near Me - Dallas, Texas

I've ridden the Amtrak on several occasions to Marshall, Tx, my hometown. At first I was leery, but it literally takes the same amount of time to ride the train as it does to drive. All of the staff was helpful on the first trip that I took. They were patient and answered my newbie questions. I recently booked a trip from Dallas to Austin. Unfortunately there was a train delay and I decided to drive. I had a full refund within minutes and was on my way. No issues whatsoever. The attendant was empathetic and professional. The ride is surprisingly comfortable. Most train rides are surprisingly quiet. From time to time you get some kids that talk too much, but if you invest in a good pair of headphones, that's not a problem. There is also parking available to leave your car at the station. I look forward to my next trip. I'm going to try Austin again or maybe Chicago. read more

I'm very disappointed that the dining car had been turned into the employees lounge , every table occupied by just one employee and paying customers are no longer permitted to sit there and enjoy their drink or snack. The dining car was always my favorite part of the train experience and now that seems to be taken away and us customers are made to feel like we are intruding on employees by the employees. It is sad to see customers so unappreciated and employees so self righteous. read more

Amtrak.....train goes from Dallas to Austin, San Antonio, Chicago? WTF? Heading to Austin one weekend, I booked the Amtrak train leaving from Fort Worth, took 4 hours, cost $26 each way (10-15% discount for students, seniors, military, AAA, etc), and was so dam enjoyable. Wow, I was so impressed by the professional employees doning adorable train uniforms and caps. Everyone took pride in their job, from the ladies serving hot affordable meals in the dining car, to the caring voice announcing each stop with equal enthusiasm and sarcasm and expressing heartfelt concern when we experienced a ten minute delay due to a freight train crossing the tracks. Comfortable and gently rocking ride makes for good sleeping or reading, and seats recline far back and legs recline forward affording alot of room in each seat. There is a separate car you can walk into that is spacious with large windows for your viewing pleasure and tables and chairs arranged for reading, laptops, and eating snacks. Passenger demographics included a well mixed lot of people: older travelers, young people, families, a few thugs, and the most adorable Amish family eating the most delicious looking sandwiches like something Ma would have made from Little House on the Prairie, Trip to from FW to Austin was very enjoyable and drops you off downtown right behind the Whole Foods Headquarters in a nice, quaint, small, and convenient train station. Perfect way to get to Austin and not have to drive down 35, yucko! CAUTION: if you are thinking about longer train trips, be mindful of stops overs and time schedules along the way. Some routes may not be convenient as they make you get off and take bus, or have a delay. Coming from Austin to Fort Worth was no problem, but keep in mind train takes a 20 minute break in FW to load up on supplies and fuel before it hits Dallas en route to Chicago. read more

I was pleasantly surprised at what a good experience it was to travel by train from Dallas to Austin. I'm even more surprised that more people don't take advantage of this terrific and inexpensive travel option. First of all, before I gush too much about Amtrak, be advised that my experience is limited to a relatively short distance of travel. If you're traveling from, say, Dallas to New York or LA, I can see how the novelty would wear off fairly quickly and you'd be regretting the decision of refusing to pack yourself into the high-stress sardine can that is air travel. But as long as you're traveling maybe 8 hours or less, save youself a ton of money and hassle, make life easy and comfortable, and go by train! This was my first experience traveling by train so my only context was traveling by air. Having bought my $29 ticket, I expected to go to some crowded station, stand in long lines, get stuffed into a seat, buckle in, and have nothing to look forward to but a complimentary soda. Perhaps that low expectation contributed to my utter satisfaction with this mode of travel, but for what it's worth, it was nothing at all like being herded into a plane and hating life. On the contrary, the station in Dallas was not only uncrowded (why??), but it had a charm to it like train stations you see in old movies. Then again, I walked straight through the station and to the tracks since I already purchased my ticket online and only needed to have it handy on my phone. The train arrived on time and let out several passengers. The boarding process was far, FAR more smooth and far, FAR less hassle than getting on any plane. With no assigned seating and few people on the train (why??), I could go to the upper floor and just pick out a good seat, expecting the seat next to me to end up vacant. The first thing I noticed was that there's LOTS of room. I'm only 5'6", but it's clear that even someone substantially taller than I am would be able to stretch out without bending their legs. There's also enough room that you don't experience the old "get your seat off my lap" situation that happens on an airplane when the person in front of you reclines; making it easier for you to recline because you don't worry about the person behind you getting crushed. Oh, and when I say "recline", I don't mean like the 6 millimeters of reclining you get from an airplane seat; I mean reeee-cliiine. Not exactly to a flat position, but much easier to recline to a comfortable angle. The cabin was clean and the temperature was comfortable. Once we got going, I also couldn't help but notice how smooth and quiet the ride was. And look! There's an electrical outlet! I was able to keep my phone charged while watching videos and listening to music. Bring your laptop and a hotspot (sorry no wifi), and you'll get work done comfortably and in a relaxing environment. After sitting there awhile, you no doubt start to fidget and want to stretch your legs. You're not buckled in and the seat belt monitor isn't walking around and barking at you to stay seated, so get out of that seat and make your way to the lounge car! This is a really cool car with a widened viewing area (i.e. windows on the roof) and tables that you can sit at and enjoy the passing view, maybe even get more work done in a change of scenery. After awhile, maybe you're getting hungry. Go to the dining car! The food isn't exactly gourmet, more like what you'd find at a 7-11, but it looks like it should hit the spot. I didn't eat on this trip so I don't have a first-hand opinion of the food; I did, however, take a few minutes to enjoy a Jack Daniels on ice. I suppose this is a good place to mention that they obviously have restrooms as well. They're just like the kind you use on a plane; a bit cramped but clean and equipped with all the fixin's. The train made several stops on the way to Austin, with one long stop at Ft. Worth (because we arrived early), and maybe 6 or 7 stops (or so) at about 10-15 minutes each. While the train is stopped, you can wander outside if you like and then re-board. They're really good about reminding you how much time you have. Finally upon reaching my destination, I arrived relaxed and very pleased with my first experience with train travel. Getting off the train is low-stress also, none of that waiting crouched over while some guy ahead of the line is taking forever getting his golf clubs out of the overhead bin. Since you can get up as much as you like, people tend to have their belongings ready well before reaching the station and all set to walk out the door. No waiting for the pilot to find a parking space and wondering when the jetway is ready for disembarking. Instead, you're right at the door, they open it, and you actually just walk out. WHOA! So go and try it at least once! Once you realize how fabulous it is, please help me keep it a secret so that the crowds stay away and train travel doesn't end up like air or bus travel. read more

I just took my 1st Amtrak trip. I chose to book a Roomette after reading about this small sleeper room with toilet. I thought it would be a safer option during this pandemic. When I boarded I learned that not all Roomettes have toilets. It depends on the type of train. However you don't get to choose the type of train you book. Only 1 type runs from Dallas. Amtrak needs to do a significantly better job at identifying what is available before reservations are made. Very disappointed! read more

I am thinking about taking Amtrak to Chicago this summer so I stopped in at the Amtrak office at Union Station yesterday to ask some questions and pick up a book or two. The ticket agent at the counter was very helpful. She answered all of my questions and gave me some free books to look over to plan my trip. I felt good about the level of service at the station and makes me want to book on Amtrak. read more

The only train stations I have visited before is Grand Central Station, and this is not grand nor Grand Central Station. The station is drab and lacking energy. It's empty and sad. Now, I'm not really a fan of artwork, but this place could really use a painting, a statue, an art exhibit with school children's drawings. How about some arty photographs or photos of the employee of the month? The station could use some upgrades. How about at least a PA system so that the employees don't have to yell their announcements? At least the station has wireless. On the plus side, the employees were professional and courteous. They deserve better. Perhaps likes newspapers, trains are a dying industry. ------ Still, if time is not an issue, Amtrak makes for a respectable decision financially for traveling between cities that have train stations and more environmentally friendly than driving or flying. It has an old school charm including not having Internet, and not have TSA making me walk through x-ray machines without belt and shoes. Speaking of Internet, the amtrak website could also use some work. Questions like "Does my train station allow check-in luggage" or "Does my train have Internet?" I couldn't find the answer to on the website. The FAQ for checking in left a lot of questions unanswered and my iPhone just couldn't open up Amtrak website pages. The website could offer up train benefits over planes such as reclining seats and observation passenger cars. You are able to walk in the aisle without being run over Indiana Jones style by a food cart (the stairs are pretty tight though). I really wish the passenger train industry would revive because the airport industry could use some competition. read more

Amtrak's service in Texas since September has been extremely poor. September Amtrak trip that was supposed to leave Fort Worth at 2:00 pm didn't end up leaving until after 8:00 p.m. October Amtrak from Fort Worth left SUNDAY at 2:00 pm and got into San Marcos MONDAY MORNING at 2:00 AM. Train that's supposed to leave San Marcos today at 8:30 delayed until 11:30 a.m. Supposedly left San Antonio at 10:38 a.m. and won't get to San Marcos (25 miles away) until 1:10 PM. Am going to write my congressman to recommend they refuse any more federal funding for this service. read more

This train station is located in downtown Dallas, "walking distance" to the JFK assassination site. As train stations go, it's just ok. Yes, there are benches to wait on. Interesting light fixtures and a defunct shoe shine station, but they could have decorated it better. No food to buy except for four vending machines, so bring a meal. Free wifi courtesy of Ignite 2015. Since there's no PA system, the Amtrak employee will periodically call out estimated and revised departure times. Our train from Dallas to Austin was delayed an hour. Our fellow riders were a mixed bunch. As a woman, I wouldn't feel safe traveling alone or at night. But once your parked in your reclining seat, with a view of the Texas countryside, the ride is quite pleasant. Roomier than an airplane. Lots of storage space for your carry-ons. Take a break in the observation car or snack car. This train ride took almost twice as long as driving from Dallas to Austin, but if you're not in a rush, it's a pretty relaxing way to travel. read more

I would give a negative 1000! I had something stolen from me while on the train and apparently there are NO cameras protecting our belongings from thieves! There's no way of getting back what was stolen or finding out who did it so that they can be prosecuted! The train was over an our late and I have to get on a bus to finish out my trip due to repairs that was supposed to be finished on the first! read more

This was my first solo train trip! So I was excited to be in a legit train station for that. Amtrak, DART and TRE all run through here. The station itself is alright, cool older architecture, but not anything that stands out too much. They didn't have day lockers, which surprised me. read more

Rode twice in 2018 the last time 2 weeks ago ,both times train was filthy esp rest rooms almost the whole trip both ways dallas to austin and back the employees were just sitting doing nothing. The waitress we had was rude and was impatient while my grandson was trying to order ,by the way the food was pretty bad esp for the price. They also insisted you sit where they wanted you to sit ,there was an empty table but she said we could not sit there and put us with 2 other people . Most of the people who work on this route think they are doing you a favor. Amtrak needs to clean house on this train and get better employees. I heard there are several alternatives now between Austin and Dallas Shuttles and such with food and even drinks I will be looking into them I suggest you do the same read more

Booked $180 sleeper car from Dallas to Austin on Texas Eagle. Horrible. There was a large turd sitting on our toilet! I told the Steward, he said he'd clean it. Hours later. Still there! I must have flushed that toilet 6 times. It got smaller but never quite disappeared and grossed me out the whole 6 hr trip. Having to sit next to strangers for dinner was annoying. The waiter seats us with this old grumpy couple. Asks them to move over so we can sit. Man says "Then we're not eating!" Woman chimes in "We made reservations!" Well, SO DID WE bitches! "We don't want to sit with them either. It's fine. We'll wait for another table." Meanwhile, there's 6 empty tables reserved for staff?! Food was horrible, way worse than plane food. Tons of stops, nothing to do except take pictures of..the train. Trip took twice as long as it would have if we'd driven. Never got used to the movement of the train, felt dizzy and sick..or maybe it was the turd. On a good note, the staff was friendly. They were terrible at their jobs but at least they were nice. The sleeper car, once you sat down, FELT roomy. The lounge car had nice views of the..incredibly boring Texas countryside. For $180 I'd rather fly or drive. And they charged for my 1 drink. Really? After what I went through and how much I paid, I can't get one free glass of box level wine? read more

Ok, all we did was go in and use the men's room when we switched from TRE to DART, told my grandson to not touch anything that did not belong to him, the place was BY FAR the filthiest room I have ever been in. The floors and walls have obviously not been cleaned since the grand opening in 1916. The guy in the stall near us was either giving birth or passing a boulder. Only positive was they had soap and hot water to try and sterilize our hands. My advice, if ya gotta go, go elsewhere or hold it. I was quite surprised since the rest of the building we saw was pretty clean. Maybe the men's room is so far beyond help the janitor avoids it.. can't blame him. read more

I use to Love Love Amtrak until I took the Eagle from San Antonio to Dallas. 5 hours late, no apology, filthy train and horrible food. I thought what a wonderful experience for my granddaughter. 12 HOURS SAN ANTONIO TO DALLAS IS HELL ON A child and all adults. The food is so gross and so expensive I was not about to spend another $40 on a cheap meal because they were late. No compensation and no snacks offered. read more

I have taken Amtrak several times this year from Dallas to Austin. Sure beats having to take off your shoes at the airport and getting hassled by the TSA because your shampoo was 1/2 an ounce over the limit in your quart size bag. Yeah, the trip took a lot longer but I hate the drive to Austin on I-35. I got a private roomette (with two chairs) and the meal was included in the price. It was $75.00 when I booked in advance. They also had free coffee, bottled water and juices. What a deal! So I whip out my laptop and get some work and play done on the way to Austin. Neat. And I even got to take a nap for an hour in my room. They supply pillows. The dining car served dinner like steak, fish, chicken and pasta and it was pretty good. Sure beats a cramped bus ride even it was cheaper. I swear a lot of people on the bus are in dire need of a shower. Give me Amtrak any day! I just wish they had more than one train a day each way. What's the matter with our lawmakers? Don't they know people want to ride trains? read more

My husband and I recently went from Reno to Dallas on the California Zephyr/Texas Eagle. It was such a fun experience. We did coach and the roomette. The attendants and dining car servers were very helpful and seemed to always have a smile and fun attitude. The seats were surprisingly roomy and the scenery amazing!! Rockies in the Fall--how can you beat that?Thank you Amtrak and all our wonderful train staff! Blessings! read more

I am waiting on the Amtrak my train leave at 1145am and been delay 4 to 5 times and they don't do anything for your time being at the station i won't be getting my services no more they So unprofessional read more

My Grandmother had just taken the Texas Eagle from Longview to Dallas. She said the service was amazing ! They took her bags to her room, showed her how to fold down the bed, checked that her pillowcases had been changed. The staff and other passengers were very kind and attentive. read more

My son traveled from Chicago to Dallas with his instrument (vibraphone) in a case bag of course. He was told it could not be checked but could carry it on as a special item for 10.00 which he did no problem. The Chicago station was very helpful, he had a student advantage card plus baggage insurance that we purchased though we did not need it because no one touched his bags except for him. Then after his Christmas break I purchased the same student ticket and anticipated that he still may have to do carry on so we drove from Houston to Dallas antrack station. Got there was told could not be checked so we asked could we do carry on again just as the chicago station had done for the 10.00 dollars or even more if necessary. They said first no it was overweight, we said we could take something out then they said no because it was an instrument and someone might break it, to which we said who was going to break it, it is carry on just as it was done on the exact same train (Texas Eagle) and he was the only one handling it and it go here from Chicago we should reasonably expect to be able to return to Chicago. It still had the special item tag on it. No deal. I asked to speak to a supervisor or to be given the phone number to the supervisor they told me I could'nt talk to whomever it was but to call customer service which I did, the gentleman on the line told me just pay to send the instrument express, it would go on the very same train but we would have to pay for the weight which I was willing to do. Dallas has full baggage service so even the customer service rep was suprised when the counter lady told him they had no express service. My son is a music student and I explained he really needed to get his instrument back with him, they said chicago should have never let him carry it on, which is not true, they also said because it was an instrument not in a hard case it should have never left Chicago, they didn't even know what the instrument was or even if hard cases are even made for this thing, still it was fully protected in a case travel bag, insured with baggage insurance and our own private insurance. It would be considered a medium sized instrument since they consider on their own website upright bass, Bass cellos, etc oversize or large instruments and those can be tranported our instrument in case bag is not as big as those instrument so i really did'nt see what the issue was and i was very upset to the point of crying. We were just lucky that I was at the station with him, had I just dropped him off he would have been stranded in Dallas since he nor I had the extra 157.00 to purchase a seat for the instrument. I am going to file a written complaint with corporate office. I WILL NOT be giving amtrak anymore business and if you have to transport anything special prepare for poor service and i would'nt suggest using them either read more