I would give a zero star or negative if I could. I would never to see this place again. Here is my 100% true experience.
My experience is about Billing. After received a postcard that I am due for an annual eye exam, I went to see Dr. Reisner on 9/3/2019 for annual eye examination at its Fairfax location. In November 2019 I received a big bill which I called my insurance company and my insurance company said it was because the billing billed as diagnosis and they called the billing office on my behave to discuss the billing and I stayed on with them. We tried 3 times and each time for 20 minutes could not get anybody to talk to. It was always busy. I kept calling the billing office, eventually the call went through and I talked to a lady. She first said it was diagnosis. After I explained what my appointment was and she eventually told me she did not have authority to change the billing code and only dr. can change the billing code. That was something totally new to me. Never happened to me to any other doctors. So I asked to talk to Dr Reisner and I was told he was in surgery and I need to write a letter to him. I wrote a letter to him on December 12, 2019. Never heard anything. Today I received another bill, with the same amount of charge. Nothing changes. No communication. So I called billing department again. They asked me to call Sterling office where the letter was sent. Sterling office transferred me to billing and only voice message can be left. I did leave a voice message. Then I called their Fairfax office and was asked to talk to billing office and said the Kelly (?) at their sterling office is waiting for my call. I called back and voice message again. I called and called, 5+ times, always voice messages. Till now my good faith of all effort to solve this issue being ignored and abused. I am turning toward my legal service to help me now. It is just not right to treat your customer this way, Dr Reisner.
My parents and my finance all used your service, and they will hear my story and so as many people as I can reach to share my story. I never write such negative review... but your billing and office went too far... after my every effort to solve this in a good manner. Here you go. Hope you can see what happened here. And if you have any good intention to get this worked out, I am here. Thanks read more