UPG is where I'll be coming for my Infectious Disease, and general Primary Care for the future,…read moreuntil they shut the doors...or they send us all away, which I don't foresee happening. Dr. Hays, Dr. Lee, Dr. Graneto, ALL of the Nurse Practitioners...they're all wonderful! That being said, don't come in with attitude. They won't tolerate it, and that's not a bad thing. They WILL ask you to leave if you're being rude or unruly, or not wearing a mask. ALSO, wear a mask -- it's required in THEIR building, by law AND by request -- don't have a mask on and they're going to provide you one, or send you home if you refuse. It's just that simple. I've seen a lot of people complaining about insurance issues on here as well, and you can't blame your horrible insurance companies that didn't bill you correctly, as a mistake from the practice -- my partner and I both see the same doctor, they CODE us for exactly the same things, but due to my advanced stages of certain issues....they cover more for me than they do for my partner who's slightly more healthy. I have X number of issues, and the Insurance Company knows this -- if you're ever unsure of charges, call your HI Company first -- I can almost guarantee you, THEY messed up the billing and coding....not UPG. 99% of the time, this has been the case for me. I cannot say enough good things about UPG, and I credit them with basically saving my life. I was wasting away to nothingness and couldn't figure out why, and they finally found an answer for me, and now I'm feeling much better than I ever did before I went in to see them. What to Take Away: Don't blame OTHERS for your LACK of planning. This is basically 2022, the year of LEARNING HOW TO WAIT! We're all going to have to adjust, and re-learn patience. No one has any patience at the moment, and that's a huge issue. Calm down, reset your expectations for the new COVID era, and come back to reality. We're going to ALL be waiting this out for a while. Buckle in!

Keeping it at 1 star. The phone response has much improved but the clerical staff are not very…read morefriendly and they are just not personable or professional. Last thing I want to see is a nurse wearing headphones or who has to ask the patient what their weight was because they "forgot" and they do the bare minimum. Maybe Vanessa was just unique and cared for her patients but their replacements are there just there to collect a check or so it seems. This place has lost everything that made it great, and can't bring myself to recommend them to others. Do better or at least do something.

Excellent doctor. I've been a patient of Dr Lee for more than eight years. He's fantastic! I…read moreabsolutely trust him with my medical care.

I've been going to see Dr. Lee for a long long while now, 8 years at least. Dr Lee is very…read moreprofessional and very knowledgeable when it comes to medical terms, answer all the questions you might have, and make me understand further how today medicines work and its procedure. He's friendly too. Give him a try, you'll be taken a good care of, just like family.

Dr. Gates is a wonderful doctor. Has an excellent bedside manner. His staff, Ms. Pat, Shay and…read morePorschia are all awesome.

Awesome physician I have worked with and known over 15 years,he truly cares for his patients and…read moreloves what he does . Great teacher. He has given many years of service to the poor as well. He does everything in his power to take care of his patient's, he is very knowledge especially with care of Diabetic. Highly recommended.

I.LOVE.DR.WILEY…read more This was my first time to see Dr. Wiley and I was blown away by her attention to detail and her concern for me. I came in for a normal check-up and she kept asking if there was anything else I needed while I was there. She is so knowledgeable and makes you feel very comfortable. Also, the entire staff is super helpful. They refilled all of my prescriptions before my visit was over. I will definitely recommend Dr. Wiley and her office to anyone who is in need of a primary care physician.

Dr. Wiley is totally awesome. I definitely feel like she really cares about me and my health…read more Her staff is just as friendly and cordial. As apprehensive as I've ever been about going to the doctor as a dude, I actually look forward to these visits. She's just that cool. I couldn't imagine having a more caring and responsive primary physician, even if I have to go get yet another cholesterol screening.

Eric & JJ were both very nice & professional. Took care of me right away! They were very thorough…read morewith their exam and explained everything to me.

Office staff is always pleasant. Attractive and comfortable waiting room…read more Doctor Schmidt runs amazingly on time. Always a caring, through examination.

Dr Fair has given my father the absolute best care for over 20 years!!…read moreThe office staff is very caring!

absolutely horrible experience with this office. i saw an ent in 2024 after receiving a referral…read morefrom dr davis. my ent now states i need a new referral for 2025. now dr davis states i need to be seen before a referral can be given even though i just saw him 8 months ago for my annual physical. this dr is money hungry! he needs to realize there are plenty of other doctors in dallas that put patient care ahead of the mighty dollar!

Dr. Chung is great as is his nurse practitioner Marissa Quehl. caring, thorough, knowledgeable,…read moreavailable. if you are not feeling the love with your current general practitioner then call Dr. Chung's office for an appointment.

Dr. Andrew Chung is an Internist. I have received excellent care for the past 10 years. He will…read morealso refer you to specialists as necessary. The patient portal allows you to access all your medical and test results online. Office is well run and efficient. Everyone is polite and courteous, Convenient indoor parking. He is your PCP: Primary Care Physician. So glad I found him when my other PCP retired.

I have been a patient of Dr. Rachel Park for over 5 years. I've seen her for everything, from…read moreannual check up to skin care advice. She listens and provides the ultimate care for any ailments and what's me on any inquiries about aesthetics. It's very obvious how much she cares about her patients. I'm so excited to share her new location with all of my Dallas friends. I just booked my first microneedling appointment and I can't wait to share the results. Dr. Park is the gift I'll be giving to my friends all year round.

Dr. Park and her staff are absolutely wonderful people. They care about the patient as a person and…read morenot as a number. They are nothing but extremely supportive and helpful in every way!

I have been a patient of Dr. Steven Pounders and his group for about 10 years, and the care I have…read morereceived from this exceptional doctor and his whole practice has been beyond kind and the very top of care. This is the best practice I have EVER been fortunate enough to have been a patient in. I would highly recommend this doctor and his practice to anyone hoping to find the best professional primary care in Dallas. The word, Great, is thrown around casually, but this wonderful doctor is truly a great physician and person. His staff is friendly and does their jobs with professionalism, yet with a thoughtful and more than pleasant demeanor. Beautiful offices and a wonderful central Dallas location. I have always felt valued, encouraged, and safe in this practice. Margaret D.H.

I have been coming to this practice run by Dr Pounders for over 25 years. I consider him and his…read moreentire staff the very best at what they do. I actually have seen Erin Simms for the past 4-5 years and she has taken extremely good care of me. I would recommend her as well as Dr Pounders to anyone needing a primary care physician here in the Dallas metroplex . Their office is conveniently located in the Oaklawn area, just west of the Dallas tollway at Wycliff. His compassionate staff will make you feel at home and hopefully you will become a long time patient as well.

Dr. Lauren Ausuma is great! She met all of my meds and expectations. I haven't made my health a…read morepriority and things could've been bad. She did not make me feel any kind of shame and she assured me that she'd help me get everything back in order. She even gave me samples to take home instead of waiting for the pharmacy. The office staff are nice as well. I was in and out in thirty minutes. That's great for a first visit. Including labs

The doctors at this location are nice but as of recently; I have had a completely horrible…read moreexperience with this organization/office. They take months to reply to your concern and do not pick up the phone. The codes that were sent to my insurance needed to be changed to be covered and everyone was giving me the run around. I completely reached my deductible and out of pocket expenses due to surgeries but was billed because Methodist did not want to change a code. It has been months since I have been trying to get help and no one is helping. Some of the test that were ran were even rejected because they submitted it wrong and I am getting charged for it. This is completely horrible customer service. They are quick to have you come in for an appointment but don't help you after when they charge you for it. I will not suggest coming to this location unless you want to get charged for no reason for things that can get covered because they do not feel like changing it. I am disappointed in this organization/ office if this is how you treat all of your long term clients.