I picked Dr. Wiley because of her stellar reviews on Yelp, so I feel compelled to report here what happened. I took my 18 year old daughter to see Dr. Wiley for her first well woman exam. It's 100% covered by insurance, so we weren't expecting to pay anything. At the end of the visit, Dr. Wiley asked me to step out of the room so she could talk "woman to woman" with my daughter. Fine. My daughter loved being treated like an adult. While I was away, Dr. Wiley convinced my daughter to do a battery of extra tests and the surprise bill is $900. Blue Cross Blue Shield says none of it is medically necessary. Dr. Wiley's office insists that because my daughter is 18, we're on the hook for what she agreed to.
What's worse, I told Dr. Wiley that we would get my daughter's well-woman labs done at Quest, but she convinced us to do it in her lab, saying how much easier and faster it would be for her to get the results. At that point, we were talking about labs that were covered, so we agreed to do it there. $900 later... At Quest, these tests would have been around $90.
One final concern: Dr. Wiley told us that adapalene is an antibiotic. It's not - it's a retinoid. That's a pretty basic fact to get wrong. And she called us as soon as the labs came back, very concerned that my daughter's liver enzymes were high, wanting us to come back in that very day to retest in her lab. I had to remind her that my daughter was recovering from mono and that was the probably cause for the high liver readings.
If we can get this worked out with Dr. Wiley's office, I'll post an update here, but so far, it's been 6 months of back and forth with no progress and an ugly "FINAL NOTICE" invoice. read more