I had an absolutely phenomenal experience with Dr. James, and her team. I went in for my annual…read morecleaning, and walked away feeling empowered. Erica, my hygienist, educated me on my gum health, and noticed signs of wear on my teeth due to clenching; which I imagine I do when I'm sleeping. Erica took photos of each tooth, measured my gums, and validated that my oral hygiene practices at home are on par. During my examination, we saw signs of decay, and there was enough time in the schedule for me to start the process of placing a crown on my tooth. From the moment Dr. James numbed me to the moment my temporary crown was placed, I was treated with the utmost care. The team remembered my son, who visited not too long ago, and were as joyful and relatable as can be. They even offered me a cozy blanket during my procedure! I mean, who does that? Pecan Park Family Dentistry does! All in all, though it was my first time at their practice, I was made to feel like family. Like I was being taken care of by my girlfriends, and I am beyond grateful to have crossed paths with them!

After more than 10 years with this practice, I'm incredibly disappointed to be writing this…read more I'm autistic, and like many neurodivergent people, I struggle with scheduling and making it to appointments. I want to be clear: I am already deeply aware of this, and I feel embarrassed and awful when it happens. Nothing feels worse than standing at the garage door with my keys in hand, frozen, shaking, overwhelmed, and filled with guilt. This isn't carelessness or laziness, it's something I actively work to manage. I also understand that missed appointments affect a business, and I am willing to accept financial penalties when appropriate. I appreciate that Pecan Park Dental has waived some missed appointment fees for me in the past. However, my most recent experience felt shaming and dismissive of my disability, and I left in tears. The morning of a scheduled appointment, I was called and told my insurance would not cover the visit because I had hit my maximum. I was told I would need to pay $540 out of pocket for a routine cleaning. I could not afford that and chose to reschedule for a future date when my insurance would cover it. At that time, I was told I would still be charged a $100 late cancellation fee, even though this cost was only communicated to me the morning of the appointment. When I returned months later for the rescheduled visit, I tried to explain that this situation resulted from an insurance and communication issue. Instead of working with me, I was repeatedly pressured in the waiting room to pay the $100 fee. I explained multiple times that I did not have the money that day. I was asked for credit card information over and over, in front of my daughter and other patients. It was humiliating. I ended up crying in the office while still being asked for payment. When I later tried to explain the situation, I was sent a chart of my missed appointments. It felt less like an attempt to understand and more like an effort to reinforce guilt. That approach isn't helpful, it adds to the shame and makes it even harder to access care. Experiences like this are exactly why many neurodivergent people avoid healthcare altogether. It becomes easier to avoid appointments than to face anxiety, shame, and financial penalties. I don't believe this is about bad intent, but it reflects a system that prioritizes policies and revenue over patient-centered care and basic compassion. After more than a decade as a loyal patient, and bringing multiple family members to this practice, I expected more understanding and professionalism. Because of this experience, I will be moving my care, along with my family's care, to a different provider. I hope this practice reflects on how it communicates with and supports patients, especially those with anxiety, autism, or other neurodivergent needs. No patient should be made to feel this way while seeking care

Fantastic staff - always super friendly and helpful. While getting cleanings scheduled can…read moresometimes take some time, they are quick to get you in if you have a dental emergency or if they have openings. Dr Augustine does a fantastic job at making it look like you never chipped a tooth either :)

Revised review: I was surprised today, after being a really…read moresatisfied dental patient of Dr. Michael Augustine DDS for a decade, to learn he does not allow service animals in his clinic. When asked why not, he replied, "I've never messed with it, there are all these people who claim their dogs are service animals when they really aren't." Dr. Augustine seemed totally ignorant of ADA regulations. I advised him to educate himself, fired him, and left. I was especially disappointed with Charlotte, his scheduler (who has invariably behaved professionally and with a smile in the past); she turned into a very poor version of herself... impatient, rude, argumentative & disrespectful... when I asked to speak with The Boss. An older, dark haired woman (waiting by the door to bring us back, and who I did not recognize), held my gaze with THE MOST hateful facial expression; if looks could kill, I'd be toast! Yeah, I find sheer ignorance of ADA regulations and resultant abuse of a patient's civil rights, to be less than attractive qualities in a dental practice.

The staff and doctors are SO kind and positive that I enjoy coming to the dentist ! Imagine how…read moregood they are!!!! Every visit for the past 3;years, I feel valued as a person, not only a patient. Both doctors Ardita and Daniel Ormeni are very knowledgeable, they have answered my questions, suggested procedures, worked with my budget, everything I needed was resolved ... it is just so easy and pleasant to come here. Their hygienist is so good too. Soft with the hands, if you know what I mean. The entire staff is amazing! HIGHLY RECOMMEND THIS PRACTICE !

This office has the best pain deadening stuff ive ever gotten in a dentist office. I have a low…read morepain point and was able to tolerate a cpl biopsy. And he went slow while giving the injections which make them easier to tolerate.. I found the oral surgeon sensitive.

Extremely disappointed…read more I had been a patient here for years, but after today's experience, I will not be returning. I drove 40 minutes across town with my newborn for a scheduled dental cleaning, only to be told upon arrival that because I had not confirmed my appointment, they could no longer see me. What makes this even more frustrating is that I called ahead to let the office know I was running a few minutes late and asked if I should still come in. The receptionist assured me that it was fine and told me to come on in. When I arrived, however, I was informed that the dentist had already left for the day. I find it completely unacceptable that I was told to continue driving to the office only to be turned away after making the trip. I have never, in all my years as a patient, been told that appointments would be canceled if they were not confirmed. To make matters worse, I was told the office attempted to call me to cancel my appointment just two minutes before my scheduled appointment time. The lack of communication and professionalism from the front desk staff was extremely disappointing. It is also concerning that a patient with a scheduled appointment was effectively canceled on because the dentist chose to leave early. I cannot recommend this office based on the way I was treated today. There are many dental practices that value their patients' time and communicate far more professionally, and I would encourage others to consider those instead.

The dentist at My Dental have been great in providing outstanding care. The front desk staff,…read moreparticularly Zira have helped locate additional resources and referrals when needed. I highly recommend this practice.

I recently had another visit to Simply Crowns because of some pain that was occurring on a tooth…read morethat had a crown put on 3 years ago. They quickly fit Me in their schedule and took some X-rays and determined that my pain was from a root canal RE-infection that was performed before my crown was put on. They were kind enough to write a prescription to help with my pain and write a referral back to the Root Canal Specialist for a possible retreatmect. Simply Crown did not charge me for anything even though it was not their fault. The root canal specialist did charge me for the consultation and the RE treatment. This involved drilling into my crown that Dr. Post put on. I was expecting to pay Simply Crowns for putting in the permanent filling, but once again they got me In and out in 20 minutes without charging me a dime. They staff is super friendly and they do great work at affordable prices. Mike O

Wonderful and very affordable experience. I highly recommend them. I plan on using them for many…read moreyears to come,

I got a chipped tooth and needed to repair my tooth ASAP, so I called Dr. Ding, and he was able to…read morefit me into his busy schedule. I am extremely satisfied with the tooth repair job by Dr. Ding as it looks and feels better than before it was chipped. Dr. Ding did an excellent job and made the process easy, and I was comfortable throughout the whole process. The office staff was extremely efficient and helpful, and very friendly.

I love this place and would recommend it to all my friends and family. No pressure treatment with…read morehonest care and Dr. Bill Ding is freaking amazing.

My wife and I have been a patients since Dr. Glauser's practice opened in Austin several years ago…read more Love the practice! His great staff and the meticulous care :) Thanks so much Dr. Glauser! Highly recommend if you're looking for a dental practice in North Austin, Cedar Park or Leander area (I live in North Leander).

The staff at this dental office is very professional and nice. I've seen all 3 hygienist and they…read moreare all very good. Dr Glauser is very friendly and they don't make you feel bad if you slacked off on brushing. They are very supportive and got me back on a plan and I have already seen an improvement in my last visit. I highly recommend this office. Plus, they are really close to my house which is an added bonus.

I visited this office for a tooth extraction and a cleaning. Later that evening I had dinner and a…read moretooth that I had no issue with before the visit chipped under the gumline. The next day during a follow up call from their office I told her about the broken tooth. The next week during my scheduled checkup, I reminded the doctor about the injured tooth and she made no attempt to examine it. Again, during my next scheduled visit 2 1/2 weeks later the tooth still wasn't examined. I felt this was very unprofessional and I had started losing trust and confidence in the doctor. I have been with a broken tooth for about a month now and can feel the gum around the tooth starting to swell. I also requested an itemized bill to show the billing codes and was made aware that the doctor billed me incorrectly twice. I was billed using the code 7210, which requires surgery opposed to the code 7140, which is a simple extraction. I called to dispute the charges but was told very rudely that the codes would not be changed and the charges were correct. At this point I lost all trust and confidence. I can only surmise this was done to me because I paid out of pocket and didn't use insurance. I have since obtained my dental records and have started to seek a doctor whom I feel is ethical and not just a salesperson wearing doctor scrubs. This was the worst dental experience of my life thus far!!

extremely expensive yet mediocre. office is "kind" if u mean a bit indifferent and blase. staff is…read morewonderful but doc is always tired and patients stuck waiting. she is def not going the extra mile for patients who are spending thousands to keep her margins while they choose between rent, ivf, you name it and their teeth. she does not explain aftercare or major long term considerations, does not take into account at all patient health or even ask about conditions that might have a direct connection. she is not a partner in helping patients make informed choices rather defers to even more expensive specialists. do your research as she will not look into or provide anything more than the bare minimum--and yet you will be stuck returning to her and paying her thousands for years...

Each time I did the treatment, they ask me to make appointment for the next visit. But it's too…read morefrequent! like almost each one or two month! So I really daubt if I have THAT much problem on my whole set of teeth. Visit dental is almost like visit a gym! What a joke! I never experience such a frequent visit to dentist of my entire life! Besides, I'm not very happy with their charge, but it could be insurance company's problem. Dr. Shauer himself' s technique is great.

I have had a wide variety of dentists in the past, having lived all over the US, and Dr. Schauer is…read moredefinitely tied for 1st place. I initially found him when I was living on the East Side and though, oh it's a straight shot to Lake Creek, that'll work. I'm glad I did. His staff is super friendly, and small, so after a few check ups, you will know everybody's name. They are always warm and seem to remember tiny details of past conversations that I have forgotten, and ask me specifics about what's going on with my life (in a good way). Plus, they email you when you have an appointment coming up, which is a service not every doctor offers, but I find it just peachy. Also if you go for a cleaning, give the dental hygenist (Tim) a really hard time. Tell her Jeff put you up to it. I mean, she's never seen Fight Club. That's insane.