Yesterday I purchased my second car from Darcars Volkswagen in Silver Spring. The experience was exceptional. They are very tentative to your needs and respectful of your boundaries in terms of price and monthly payment. The process itself was smooth. They do not pressure you into something you feel is not a good fit for you. If you looking to purchase a Volkswagen I highly recommend you go in and see what they can do for you! read more

I'm writing this review today because I was very disappointed about their customer service. I called in for the inspection service appointment outside (lots of noises around me) so I admit that I was not able to hear her clearly. So I apologized (several times during the phone conversation) but I ended up asking her to repeat her words a few times. She might just have a loud voice, but I felt like she was yelling at me. I felt like she was annoyed at my questions the whole time. I'm vw customer for the last five years (leasing a vehicle because I know that they have great service, usually), but after today's experience with volkswagen silverspring gave me an impression that their customer service is going bad. I'm a person who understands how hard customer service is sometimes, but they really disappointed me today. read more

About the service department - made an online appointment to deal with a recall issue on my VW. Showed up to be told that they were surprised I had an appointment because they were running behind schedule. While this didn't make sense, I told them I made the appointment online a week ago. I was told that my appointment was in the system for 1:00 and that there was a three hours wait time until I would get my car in. Sooooo...what is the point of making an appointment? My time is wasted and I'm told the best thing to do is make another appointment for 7:00 am on another day, before they get busy. So clearly the overbooking and being unable to honor appointments is a chronic issue. read more

Horrible customer service! I had to go to a dealership for repairs. I knew it would be more expensive, but I didn't expect such poor quality service. The repairs took a week, on the last day they offered me a rental car; on several occasions I called to check the status of the repairs and was told my contact wasn't in -- and apparently there is no centralized system that would say if the repairs was complete; they never initiated a call to tell me the status of repairs; on the final day, I was told everything was done and the tech was driving the car for a final test -- 1.5 hours later he was apparently still "testing" the car! Avoid at all costs (and trust me, it WILL cost!) read more

Unusually long waits for simple things like an oil change. Took 23 minutes today waiting in line just to have them accept my key at the service desk. Beware of the latest scam: On your invoice will appear a $1.99 "Document Retention" fee. You're going to charge me for keeping my invoice?! Really?!?! Will I get visitation rights? Will there be continuing "invoice support" payments that I have to make in the future? read more

I bought my Touareg from Darcars Silver Spring about two months ago. Leslie greeted us within 30 sec after we walked in the show room and gave us a wonderful car buying experience. She also did a follow up call a week later to check if we need her help for the fancy functions this car provides and set up our first 30 day quality check appointment. I would recommend Darcars VW to for car purchase as they have excellent incentives and competitive pricings. They gave their honest pricing upfront and no games. read more

I have been going to DARCARS VW ever since they were located in College Park where I purchased my car, My advisor has always been Ali and I went in today for a oil change and I was in and out within an hour and a half and they even cleaned my car (first time ever). I would recommend this location if you have a VW. NOTE: the waiting room is nice with a huge TV with cable and you can make your own hot drink with the Keurig! read more

I bought a car from Brandon Downing at DARCARS, and he was the best. I recommend everyone dealing with him, and the dealership. They picked me up at the airport, got me a super low interest loan, and gave me a sweet deal. Go see Brandon, you won't be sorry! read more

Worst vw service department in the world!!! Unprofessional.and very slow two hours for a oil change if you want great service go to the vw on river rd potomac Maryland . read more

My fiancé and I bought our first car together tonight and it was the best first-time buyer experience anyone could've hoped for. The customer service was exceptional from David to Al to the finance department with Troia. Everyone took their time to go over every detail and question we had while also being extremely personal and welcoming. They took our financial needs into consideration and made sure we drove away happy. Definitely recommend! read more

I was shopping around different offers for a national VW offer and happened to call DARCARS Volkswagen in Silver Spring. I am really glad I did! I worked with their general sales manager, Kamran, over the phone who offered me a deal that beat any of the competitor's offers out of the water. And more importantly, I was never made to feel like I was asking them for too much- unlike what I experienced when negotiating with other dealerships in the area. After I decided that I wanted to go with DARCARS, they expedited the entire process, and made it truly effortless for me. It was my very first car buying experience and I am afraid that I'm spoiled- they were great. After shopping around at other dealers in the area, I am SO happy I ended up at DARCARS. I look forward to continuing to do business with them in the years to come and want to recommend them to everyone! read more

We came here to purchase a car. After walking around for 30 minutes we narrowed our choices down to two cars. Unfortunately, we had not yet been approached. FINALLY a salesman who was with a customer said he'd get someone for us. Still... we waited 10 more minutes. We saw another employee, we asked him for help. He said he wasn't a salesman and would get someone... and we waited 10 more minutes. We finally got in our car and left. These salesmen must be rich because they clearly weren't eager for a commission. read more

My wife and I purchased an e-Golf with Abdul at DARCARS Silver Spring in April 2016. The e-Golf is great and we love it! We were so impressed with the e-Golf - and our experience at DARCARS - that we came back a month and a half later to trade in our second car on a GTI! I had a 2012 Subaru Forester that I had been thinking of trading in on an Impreza. Although we test drove the Impreza and liked it, we ultimately decided to make our second car a Volkswagen. We're now a two Volkswagen family and couldn't be happier. As long as we live in this area, we plan on buying our cars from Abdul at DARCARS. It was one of the easiest car buying experiences we ever had and we were impressed by everyone's competence (sales force, management, and the financing department) and the dealership's follow-up. A major factor in my switch from a Subaru to a Volkswagen was how easy it was to deal with everyone at the DARCARS Silver Spring dealership. Although I liked my Subaru, I'd had some irritating experiences with my local dealer and decided I'd rather spend my money at DARCARS. I highly recommend DARCARS, Abdul, and the rest of the team for anyone considering a new car. read more

My husband made an apt to have his car serviced for 8:15AM on Saturday morning. It took them 2 hours just to look at his car. Then, they said it would be another 2 hours just to give him an estimate for repairs. I am only giving 2 stars because an employee offered to fill the air in his tire and gave him a tip on a better repair shop. read more

Ali (services) is great! Theres nothing better then great costumer service. I've been to Ali twice (oil change and purchase new tires) the is extremely helpful and have great customer service skills. He helps you in any way he can. He saw that the inside of my door was faded/dirty and he cleaned it himself. I would definitely recommend him to anyone. read more

I had the best experience purchasing my first car !! My sales consultant Leslie was very patient with me, and made sure I comfortable. She never rushed me into making a decision. I felt as though they genuinely cared about me and made sure I got my car at the best affordable price! Kamran the sales manager was very understanding! I told him my price and what I could afford and he did everything he could to get me to help me reach that goal! I love my car! I'm so happy I decided to come to this dealership! They whole staff is very welcoming and well educated on their craft! I would recommend this dealership to anyone! read more

They attempted to get me to replace my entire struts/suspension system, to the tune of $2069, when, as I determined via an HONEST and EXPERT VW repair shop, there was NOTHING WRONG WITH MY CAR, AND IT NEEDED NO WORK WHATSOEVER. Compounding this, the VW Corporation, whose "customer service" (HA, that's a LAUGH) department we contacted, REFUSED TO ALLOW US TO SEND THEM EVIDENCE of OUTRIGHT FRAUD on the part of Darcars. Moreover, Darcars refused to respond to my email asking for a written response from them, that I sent to the repair agent, as well as to one of the owner/managers of the company. A week later, I still have received no response from them. I've purchased two cars from Darcars Silver Spring (a used 2002 Toyota Corolla, and a new 2013 VW Golf), but will never, ever purchase anything from them again. Moreover, I won't be purchasing any more VW's, because it's clear that the company, at the corporate level, is crooked even BEYOND the diesel emissions fraud they committed against the entire driving world, and the health of the planet. So, GOODBYE Darcars, and GOODBYE Volkswagen. You're both crooks in my book. read more

This review is for Abdul Basit at Darcars Silver spring. He provided me with an outstanding sales and customer service experience. He was very detail oriented, patient and extremely professional throughout the sale process. I've been a VW car owner for years but the way he walked me through all the details and explained all the features to me after I test drove the car made me feel like I was seeing a VW car for the first time. I would highly recommend him to anyone and I am already doing. read more

I worked with Leslie and she went above and beyond to get me into the car I wanted with payments in the range I needed. She even shopped around to find a better deal on insurance for me and made sure I wasn't sitting in the dealership for too long. I didn't feel like I was being given the usual "sales talk", she's really easy to talk to and stays at work late into the night working to take care of you. When I needed to come in the next day to drop off paperwork, she offered to come meet me early in the morning before the dealership opened to make it more convenient for me. If you're looking to buy or lease a car, she is definitely the person to work with! read more

This was my first time at Darcars despite my living in the area I purchased my car from Martens VW and always took it there for service. Welp I bit the bullet and took a chance since I needed my 40k mile service done and after calling around they were $100 cheaper. I had to call 3 times just to get someone on the phone, their website is crappy also. Finally got an appointment and dropped my car off, they gave me a loaner which was great the only drawback was the service advisor was waaaayy to chatty I wound up waiting over an hour just to go over the services performed and to pay. Happy with the service could do without the long waits due to excessive talking. Bottom line is they were cheaper. read more

Great salesperson and management. Matthew Brown was especially helpful. He spent time going over the details and was very pleasant to deal with. read more

Do not buy a car at this dealership!! I had to give them 1 star because you cannot rate no stars, but I would have! I inquired online and got my price and everything was great. However, when I showed up at the dealership to purchase the car suddenly everything changed. They not only added "freight" which I was expecting, but they added all kinds of other things as well. And when I got to the finance office the interest rate was way higher than it said online. The guy told me that I could get a lower rate if I added an extened warranty, lojack, and something else. I said I would just bring a check back from my credit union and he told me that I had to wait 3 months to do that, but would not tell me why. I left the dealership and did not buy from them. No one should ever buy a Volkswagen from Darcars!! read more

I have been going to DarCars since 2012 and I am a huge fan. I never have an appointment but they always get me out in a reasonable time. They don't overcharge or try to find things to fix with your car. They are honest about when your car will need to be serviced and they also have a large and clean waiting area with a TV and free gourmet coffee. I have tried several places before finding DarCars and I am happy that I ended up here. Kevin, the service manager is very nice and accommodating. They will also wash your car for free which is a great plus in this nasty weather. read more

Great sales experience...perfectly DREADFUL SERVICE experience. While they were able to clear out the sunroof drains to stop a leak, they returned the car with 5 inches of water in the wheel well and a "sorry we missed that, we can't do anything about that now" comment. Repair took longer and was told they would cover 2 days of car rental. No payment for the two days of car rental, as promised. No follow up when my post-service survey asked for a follow up call. No call from the service manager to discuss payment for the rental car, as promised. Glad to see I'm not the only one that has been treated so poorly and lied to. read more

We've had bad experiences across the board with VW dealership service departments. This dealership, hands down, the best!!

Leslie is simply amazing. I came in knowing exactly what I wanted. She right away found my car and allowed me to test drive it and was very clear about all the features. Last dealership I went to they made me fill out paperwork before even looking at a car. Leslie took time with me and made sure I felt comfortable and not pressured. Cameron the manager was also great he reviewed my application carefully and even had a great since of humor. This isn't my first car however it's the first car I financed. In the mean time they showed my friend a car he was interested in and let him know all the juicy details. They finally approved me for my 2015 Jetta and off I was. We sealed the deal and it was a very pleasant experience. One of the best customer service experiences I have had in a while. I suggest Darcars Volkswagen even if you have less than perfect credit like me. Be sure to see Leslie. read more

Awesome place.... Always friendly people always energetic.... Love working with these people especially with Leslie Zell, when it comes to insurance needs im glad to be their insurance rep man, she has the knowledge for the new cars arriving on the lot and always is willing help with everything and everyone. Glad to be at service!!! read more

I'm going to echo what many others have said - this was truly the best car buying experience I could imagine. After a miserable experience at Ourisman VW of Rockville (don't go there!) the guys at Darcars saved the day and the reputation of dealers everywhere. Dean and Keith were amazing and they gave me an even better deal. I shopped around quite a bit and no other dealer came close in terms to value or customer service. There were no shenanigans - Keith provided me a complete quote via email so I had it in writing. I came in, the documents were ready, and Dean walked me through the process without any hiccups and gave me a fair deal on my trade in. Great price, great rates, seamless process, and outstanding customer service - truly never felt like they were salesman in any fashion. Darcars, and particularly Keith, Dean, and Sadji, does it right. I strongly recommend. read more

Very poor experience. I went to buy my youngest daughter her first car, advertised for 5K on Carguru. Confirmed via email and phonecon that it was available (they called me, nice touch), made an appointment, drove 40 miles to get there, and was told "we can't sell you this car, it doesn't pass state inspection." When asked "why did you confirm the appointment this am or even list it?" I was told "oh, that's our digital team." But (of course) "other cars were available." We walked, total nonsense trying to drag the customer in. Says a lot the place was empty. read more

My Salesman Remi was patient but firm, however my daughter was just as firm and we did strike a deal - not only did we strike a deal since it was a certified used vehicle I was able to get it down to "my" price range. Go in, test drive, haggle and you'll leave with a great deal! read more

Had a great buying experience with Dean. He went above and beyond to get my wife the exact car she wanted for a reasonable price. We love the car! This was especially refreshing after the high pressure experience we had at another dealer. Go in an ask for Dean, you won't be sorry read more

I found DARCARS, and specifically Leslie, from a previous yelp review. I had spent several hours with two previous dealerships to ultimately encounter the types of gimmicks that unfortunately give car buying its unpleasant reputation. Although I had a fair enough deal hammered out for a Jetta with another dealership, based on some offputting tactics, I wanted to give my business to a place I felt better about out of principle. Leslie and the manager, Uriel worked to negotiate a fair and similar deal. They were straightforward, accommodating, and took the time necessary to make the experience as comfortable/understandable as possible. I appreciate their integrity, not to mention how nice and hard working the employees at DARCARS seem to be! I would definitely recommend this dealership to others- they carry many types of vehicles. read more

Had service done today and they are very helpful. The assistant service manager Shaina explained everything that was going to be checked and gave me updates. The service manager Mario was also helpful. I highly recommend having you car serviced at this location. read more

Had a great experience here! Everyone's friendly and they really work with you. Victoria helped me today, She did her best to answer all of my questions since she just started working here. Questions she didn't know the answer to right away were answered before I left the dealership. She sold me a 2016 Jetta sport! Good on gas and rides smoothly. I'm in love! read more

I LOVE LOVE LOVE THIS PLACE!!!! I showed up in a tow truck and was immediately greeted so well!! Of course I was stressed and scared of what the issue could be but every single person I encountered made me feel like everything would be fine. My service man was Peter who truly went above and beyond for me. I told them the car is not drivable, I just had it fixed a week prior, it will not turn on and was jerking down the highway until it completely would not turn on. They diagnosed the issue and even helped me reach out to the horrid mechanic who worked on my rear main seal and pcv valve. Despite my crying, frustration, and hurt Peter made sure to help me in any way possible. From reaching out to that horrid mechanic, to helping me understand my receipt, to just providing excellent customer service! I got my pcv valve redone here and will need to come back for my rear main seal but, this place is fantastic! Seriously, I would def recommend. They are patient and try and help you figure out how to pay, how to fix the problem, just everything! Great! Great! Great! read more

The Sales Manager is arrogant and rude !!! The Service took so long to wait for maintenance.... read more

So after recently having a terrible experience with buying a used car, I finally decided it was time to cut my losses and shop for a new vehicle. I had my eye on a new VW and as an added bonus it just so happened that my decision to lease coincided with the sign & drive event. As is the case with some dealers, I fully expected to walk-in and get the ole dealer bait & switch! Yeah that promo has ended, we don't have that vehicle, that price is only good on 2016 models (which we don't have) or when you put $2K down, but I can put you in a 2017 for only about a $100 more a month, etc! Much to my surprise, none of those things happened. My salesman Abdul was top-notch (friendly, no pressure whatsoever, answered all my questions - and I ask a ton of questions, yeah I'm "that"guy, he made the entire process relatively seamless and was extremely knowledgeable about the vehicle I was interested in). Keith was great as well and clearly explained all of financing/lease details which made all the accompanying paperwork a breeze. There were a few minor hiccups with the delivery, but Keith & Abdul more than made up for it by promising me a free tank of gas and to address the other small cosmetic issue whenever I'm able to take the car back up to the dealer! At no point during the entire process did the word "shady" cross my mind. A piece of mind and excellent customer service deserves a 5-star rating in my book all day long! read more

Recently bought a new 2015 GTI from Brandon Downing at Darcars. Can't speak highly enough of him or the sales staff. They were friendly, not pushy, and a pleasure to work with. read more

I left my VW for a 30K standard service at Darcars in May 2016. For few days after I got my car back the vehicle engine was making a sound, finally I discovered the engine oil has been leaking and engine was almost out of oil! I called Darcars and they send a truck to bring my car to their facility for checking. Later manager told me the lid for engine oil was not fully fastened by the mechanic so the leaking happened. They didn't refund me for their faulty service, considering the engine was at high risk of being fully damaged or it may already have damaged. They offered a next service free on them(in a year) which was useless. I don't want to bring my car back to them considering their terrible history. read more

Beware this place! The service is terrible and, potentially, deceitful. We have used it for the free scheduled maintenance for both our gti and tiguan. It was a necessary evil because it was close by. Service was always petulant and sometimes downright rude. And always different staff. Not a good sign. However, after the warranty expired (just), we took the gti to a local shop to check out rough idle and coolant leak. The former was an error code which indicated a needed software update, so it was off to dealer (Darcars). The latter a leaking water pump. $900 repair. Took the car to Darcars. According to their shop? A valve cleaning and replacement of rear seal. $1000 and $1700 respectively. And the water pump. $1300. I said no way. At the recommendation of another mechanic, took the gti to wheaton service center (rocks!). Yes I needed new water pump. $800. But error code was probably caused by no dipstick. Huh? Called Darcars. Oh the technician "forgot" to put it back in. Uh huh. Picked up dipstick. No apology. Nothing. With dipstick in , some other repairs, and new water pump, car runs great. We are a bit poorer, but not broke. Avoid this shop! read more