The barber I have gone to in the past relocated, so, I searched for a new barber on the square in…read moreGeorgetown. Little Tim's came up with excellent reviews. Their page said to book through Facebook.
When I pulled up the reservation system through their Facebook page, Tim (presumably the owner) was booked out for the next few weeks. So, I selected an appointment on a Friday at 11:20 am with the other barber, Aaron Diaz. Received an email confirmation via email shortly after booking online. Great!
Within 30 minutes, the barber texted me saying that he was unavailable Friday, March 16th because he would not be in that day (despite it clearly being available for booking on their system). He told me to book for another day that week or the Monday of the next week. While not entirely considerate as I have worked and booked the time I'm available, whatever, I'll figure out another time later.
Before I was able to re-book, the next morning, I received another text saying, "Nvm Justin. I'll be available Friday morning. Sorry for the confusion." Great! I think, that's the time that works best for me since its lunchtime on Friday and easy for me to get off for work.
Flash forward to Friday, I drove 20 min. into the square and walk into the barber shop, only to find one chair occupied. I told the barber (presumably Tim), that I was there for a 11:20 appointment. I got a dumbstruck look, and a confused "huh?" The barber then asked if my appointment was with Aaron, I confirmed, yes, he told me he would be here. All I get back from the owner was a no, he's not here today, he's out of town - you should text him.
I did indeed text him, saying that I had arrived, he wasn't there, and before i drove back, would check to make sure he was in fact not there. The response I got back was simply that he "try to make it work for Friday but it was really hard." Awesome, I'm glad it was "hard," but maybe let the guy you told to come know before he shows up? Or maybe the business just doesn't believe in common curtsey.
Cool! So now I've wasted about an hour of time coming to your shop, when your employee told me to be here for a haircut and all you have to say is - go away, he's not here.
Great business practice! Maybe if you're booking directly with Tim come here, he seems to have great service for those he is serving. However, if you're booking for anyone else at his barber shop, steer clear. He doesn't seem to care about the service they provide even if they are booked under his business' name.